Table of Contents
Advertisement
Halfords e-bike specific warranty conditions
Your Carrera Crosscity e-bike is guaranteed against manufacturing defects arising from
faulty workmanship or materials for 2 years from the original date of sale.
Providing that the cycle:
Has been properly cared for, regularly serviced and maintained.
Has not been ridden as part of a commercial use (e.g. hire, courier or delivery service,
etc.).
Has only been fitted with parts recommended by Halfords.
Has not been modified or altered in any way, in particular no modifications to the motor
Has not been damaged by accident or misuse.
Any failure caused by normal wear and tear or a lack of servicing and maintenance is
excluded.
Under the terms of this guarantee Halfords will bear the cost of the replacement parts and
labour to carry out the repair.
Important: This guarantee applies only to cycles used under normal riding conditions.
This guarantee does not affect your statutory rights.
Battery pack specific warranty conditions
The battery pack is guaranteed over the warranty period to provide a minimum of 500
charging cycles and to hold at least 60% of its nominal battery capacity.
This is dependent upon the correct use, regular re-charging, correct preparation for storage
and storage (as detailed in the HALFORDS Owner's Manual).
Halfords will be able to confirm the exact number of charge cycles and whether the battery
has been correctly charged / stored from the information that is recorded in the battery
pack monitoring and control electronic circuit.
Information on Waste Disposal for Consumers of Electrical & Electronic Equipment
This mark on a product and/or accompanying documents indicates that when it is to be
disposed of, it must be treated as Waste Electrical & Electronic Equipment (WEEE).
Any WEEE marked waste products must not be mixed with general household waste, but
kept separate for the treatment, recovery and recycling of the materials used.
For proper treatment, recovery and recycling; please take all WEEE marked waste to
your Local Authority Civic waste site, where it will be accepted free of charge.
If all consumers dispose of Waste Electrical & Electronic Equipment correctly, they will be
helping to save valuable resources and preventing any potential negative effects upon
human health and the environment, of any hazardous materials that the waste may contain.
17
Hide quick links:
Advertisement
Table of Contents
Need help?
Do you have a question about the Crosscity-E and is the answer not in the manual?
Questions and answers
Is the battery 2 or 3 pin
The Carrera Crosscity E-Bike uses a 2-pin battery, as indicated by the compatibility details of the Carrera Crosscity E-Bike Charger (2Pin Battery).
This answer is automatically generated
gears not changing, chain on bottom for
I need a replacement key F359. Although the 5 lights are red the assisted power is not working. I may need a new battery even though the bike hasn't been used that much
Bike is less than 2 years old and now sensors have failed for the third time. Am I missing something.
Common reasons for sensor failure on a Carrera Crosscity-E bike include:
1. Bad or loose connections in the wiring, especially where cables pass into the rear wheel spindle and hub.
2. Chafed or damaged cables that may cause intermittent signal loss.
3. A faulty controller, which may overheat or fail to send proper signals to the motor.
4. Moisture or water exposure despite the bike being designed as waterproof.
5. Use of non-genuine parts or improper handling, such as connecting components with wet hands or using metal objects near terminals.
This answer is automatically generated
Seems like a silly question, but should the battery be on or off when charging?
The battery should be switched on when charging the Carrera Crosscity-E.
This answer is automatically generated