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GILBARCO VEEDER-ROOT FlexPay IV Insite360 Encore Programming And Service Manual

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FlexPay
IV (with Omnia)
™
Programming and Service Manual
™
Insite360
Encore
with Applause
®
™
Media System
MDE-5369E

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Summary of Contents for GILBARCO VEEDER-ROOT FlexPay IV Insite360 Encore

  • Page 1 FlexPay IV (with Omnia) ™ Programming and Service Manual  ™ Insite360 Encore with Applause ® ™ Media System MDE-5369E...
  • Page 2 Supplier’s Declaration of Conformity 47 CFR § 2.1077 Compliance Information Unique Identifier: OMNIA M16183 Responsible Party – U.S. Contact Information Gilbarco Veeder-Root 7300 West Friendly Avenue Greensboro, North Carolina, USA 27410-6200 1-336-547-5000 FCC Compliance Statement This device complies with Part 15 of the FCC Rules.

  • Page 3: Table Of Contents

    Table of Contents Table of Contents 1 – Introduction Purpose ................1-1 Overview .
  • Page 4 Table of Contents Installing Packages ..........5-55 Checking Package Installation Report on the USB Drive .

  • Page 5: Introduction

    Purpose Introduction 1 – Introduction Purpose This manual provides instructions for the following: • Set or modify the IP configuration for FlexPay IV CRIND ™ ® • Configure the Omnia board • Set up the Applause Media System connectivity ™ •...

  • Page 6: Insite360 Encore Escalation For Technicians

    Introduction Insite360 Encore Escalation for Technicians Insite360 Encore Escalation for Technicians For issues that occur while installing and starting up Insite360 Encore, you can escalate as follows: Issues Contact Information All third-party devices Consult the third-party device support or Site IT Specialist.

  • Page 8: Physical Connectivity

    Introduction Physical Connectivity The network configuration after Omnia installation, as shown in the example in Figure 1-1 page 1-3, has the following characteristics: • The Omnia performs the function of a router inside the dispenser. • The Omnia provides two external IP addresses to the site router in the back room. These are the external addresses of side A and side B of the CRIND.

  • Page 9: Using Direct Ethernet (Cat5/Cat6 Or Equivalent) Connections

    Physical Connectivity Introduction Using Direct Ethernet (CAT5/CAT6 or Equivalent) Connections Sites where dispensers are connected directly to the backroom by Ethernet cables will require a switch to connect cables from all the dispensers. Note: Follow specific requirements when running direct CAT5 cable (for example, maximum ...

  • Page 10: Using Pre-Existing Flexpay Connect V1

    Introduction Physical Connectivity Figure 1-4: Do Not Use Couplers Using Pre-existing FlexPay Connect v1 Sites equipped with FlexPay Connect v1 do not require any hardware upgrade in the backroom. These sites can continue to use the existing BRCM. Replace the Ethernet cable with the M14080A004 Cable provided in the kit to connect to the pre-existing DCM.

  • Page 11: Common Types Of Site Networking Schemes

    Common Types of Site Networking Schemes Introduction Common Types of Site Networking Schemes Several details of the networking configuration (namely External Interface IPs, Default Gateway IP, etc.) depend on the site type and its networking scheme. For this reason, identifying the characteristics of the network at every site is a requirement for a correct installation and configuration of the devices.

  • Page 12: Recommended High-Level Installation Process Scenarios

    Introduction Recommended High-Level Installation Process Scenarios Recommended High-Level Installation Process Scenarios The following sections outline high-level processes for different installation scenarios. New FlexPay IV CRIND High-Level Installation The following installation steps are in the recommended order and are applicable for a new FlexPay IV CRIND installation with Omnia: Utilize pre-installation, installation, and post-installation checklists in “Installation...

  • Page 13: Retrofit Installation Process From Flexpay Iv

    Recommended High-Level Installation Process Scenarios Introduction Configure Omnia from the Omnia Web page (includes Insite360 Registration). For more information, see “Configuring FlexPay IV” page 4-1. Test and verify operation of one dispenser including Applause Media System, before configuring additional dispensers. Note: Do not proceed with the entire forecourt installation if a problem is detected with the first dispenser.

  • Page 14: Related Documents

    Introduction Related Documents Related Documents Document Number Title GOLD Library MDE-3860 Programming Quick Reference Guide • Encore and Eclipse • Encore and Eclipse Installers MDE-4246 Dispenser Network Connectivity Kit for Monochrome Encore • Applause Media System 500, Encore S and Eclipse Installation Instructions •...

  • Page 15: Abbreviations And Acronyms

    Abbreviations and Acronyms Introduction Abbreviations and Acronyms Term Description Authorized Service Contractor Bill of Material BRCM Backroom Communication Module CAT5/CAT6 Category 5/Category 6 Cardiopulmonary Resuscitation CRIND Card Reader in Dispenser D-Box Distribution Box Dispenser Connection Module Diesel Exhaust Fluid (automotive) Domain Name System Europay , MasterCard...
  • Page 16 Introduction Abbreviations and Acronyms This page is intentionally left blank Page 1-12 MDE-5369E FlexPay™ IV (with Omnia) Programming and Service Manual · April 2020...

  • Page 17: Important Safety Information

    Important Safety Information 2 – Important Safety Information Notes: 1) Save this Important Safety Information section Read the Manual in a readily accessible location. Read, understand and follow this manual and any other labels or related materials supplied with this equipment. If you do not 2) Although DEF is non-flammable, diesel is understand a procedure, call a the Gilbarco Technical flammable.
  • Page 18 Seek medical advice immediately. Lockout/Tagout Lockout/Tagout covers servicing and maintenance of machines Gilbarco Veeder-Root encourages the recycling of and equipment in which the unexpected energization or start-up our products. Some products contain electronics, of the machine(s) or equipment or release of stored energy batteries, or other materials that may require special could cause injury to employees or personnel.
  • Page 19 Important Safety Information Hazards and Actions WARNING Spilled fuels, accidents involving pumps/dispensers, or uncontrolled fuel flow create a serious hazard. Fire or explosion may result, causing serious injury or death. Follow established emergency procedures. DEF is non-flammable. However it can create a slip hazard. Clean up spills promptly. The following actions are recommended regarding these hazards: Collision of a Vehicle with Unit Fire at Island...
  • Page 20 Important Safety Information This page is intentionally left blank. Page 2-4 MDE-5369E FlexPay™ IV (with Omnia) Programming and Service Manual · April 2020...

  • Page 21: Installation Checklists

    Installation Checklists 3 – Installation Checklists Contact Information Tech Assistance Remote Management Help Desk 1-800-997-7725 The Pre-Installation checklist must be completed before installation begins. Pre-Installation Checklist  Contact site IT department and submit the form to get The form is located in “Appendix A: Site Network Survey”...
  • Page 22 Installation Checklists Pre-Installation Checklist  Ensure that you have identified all relevant network Backroom Router IP address (Default Gateway) parameters. ____________.____________.____________.____________ Primary DNS IP address ____________.____________.____________.____________ External IP addresses for the dispensers: ____________.____________.____________.____________ Subnet mask ____________.____________.____________.____________ Follow registration steps in this manual. Use Google Chrome™ Verify if the customer has a contract in place for Insite360 when available during Omnia configuration process.

  • Page 23: Configuring Flexpay

    Pre-requisites for Installing Omnia in FlexPay IV Configuring FlexPay IV 4 – Configuring FlexPay IV Note: The following instructions are applicable only while performing a FlexPay IV upgrade. Pre-requisites for Installing Omnia in FlexPay IV Before starting up and configuring Omnia, ensure that the following pre-requisites are met: •...

  • Page 24: Configuring Upm Settings

    Configuring FlexPay IV Pre-requisites for Installing Omnia in FlexPay IV Configuring UPM Settings If FlexPay IV was already installed, configure the Omnia settings in the CRIND UPMs. For a newly installed FlexPay IV CRIND with Omnia, the device configuration is already set. To configure Omnia settings in the CRIND UPMs, proceed as follows: Description Screen...
  • Page 25 Pre-requisites for Installing Omnia in FlexPay IV Configuring FlexPay IV Description Screen 5 In the Device Config menu, press <1> for Device Selection. 6 In the Device Selection, press <2> to set the Communication Module to be OMNIA and press the following: •...
  • Page 26 Configuring FlexPay IV Pre-requisites for Installing Omnia in FlexPay IV Description Screen 2 Press <1> to open the Date and Time. 3 Set date and time and press <OK> to return to the Secure Menu. 4 If PIP3 was replaced, an activation is required. Press <3>...
  • Page 27 Pre-requisites for Installing Omnia in FlexPay IV Configuring FlexPay IV Description Screen 7 In the VFI Device Config, press <1> for VFI device IP assignment. 8 Follow the wizard procedure and push the Device Back button. The message “Device message received. Please wait...” is displayed on the screen.

  • Page 28: Configuring Crindbios For Software Version 42.11.Xx Or Later

    Configuring FlexPay IV Configuring CRINDBIOS for Software Version 42.11.XX or Later Configuring CRINDBIOS for Software Version 42.11.XX or Later To configure CRINDBIOS settings, proceed as follows: Description Screen 1 In the System Menu, press <3> App Configuration. 2 For units with the 15.6-inch display option, optimize settings for the large display.
  • Page 29 Configuring CRINDBIOS for Software Version 42.11.XX or Later Configuring FlexPay IV Description Screen 12 From the CRINDBIOS menu, press <2> DISPLAY. 13 From the DISPLAY menu, check and adjust the following settings:  a. Verify the Personality and Predictor settings.  b.
  • Page 30 Configuring FlexPay IV Configuring CRINDBIOS for Software Version 42.11.XX or Later Description Screen 19 Press Cancel to save and return to the previous menu. 20 From the CRINDBIOS menu, press <6> Printer. 21 From the PRINTER menu, press <1> to toggle between Normal and Enhanced font type.

  • Page 31: Omnia Pcb

    Configuring Omnia PCB Omnia PCB 5 – Omnia PCB Configuring Omnia PCB                          Note: For the Omnia hardware and configuration to work properly, the UPM software must be at the minimum required version, and the OMNIA parameter set in the UPM. Verify all software versions in the UPM and pump.
  • Page 32 Omnia PCB Configuring Omnia PCB Connect the laptop to the Service Port on the Omnia PCB using a standard CAT5 cable. Open the Chrome web browser and type http://172.20.100.254:3000 in the address field. Note: This is the default IP address. If a different IP address was assigned, take note of the address and type it here to access the correct location.
  • Page 33 Configuring Omnia PCB Omnia PCB Clear the browser cache to avoid wrong re-direction. To clear the browser cache, proceed as follows: Press Ctrl + Shift + Delete on the keyboard. The Clear browsing data window opens. Select All time from the Time range drop-down field and then select Cached images and files.
  • Page 34 Omnia PCB Configuring Omnia PCB Enter http://172.20.100.254:3000 in the address bar. To accept the https certificate,  click ADVANCED. Figure 5-6: Extending ADVANCED Security Settings of the Browser Figure 5-7: Accepting https Certificate Page 5-4 MDE-5369E FlexPay™ IV (with Omnia) Programming and Service Manual · April 2020...
  • Page 35 Configuring Omnia PCB Omnia PCB Click Proceed to 172.20.100.254 (unsafe). Depending on the configured login mode, the login page opens (See Figure 5-8). Figure 5-8: Default Login Page Note: Password is the last 6 digits of the Product Part Number (PPN) displayed at the bottom right.
  • Page 36 Omnia PCB Configuring Omnia PCB Figure 5-10: Login Page for Rolling Password Mode Note: Password is generated from “System date”, “PPN” and “Technician ID”, and provided by Gilbarco Help Desk through the ASC Online Activation Tool. Enter the requested credentials and click Login. Page 5-6 MDE-5369E FlexPay™...

  • Page 37: Omnia Setup With Wizard - New Configuration

    Omnia Setup with Wizard - New Configuration Omnia PCB Omnia Setup with Wizard - New Configuration After logging into the Omnia configuration page, proceed as follows: Click Setup Wizard. Figure 5-11: Setup Wizard The Configuration Wizard page opens. Click New configuration. Figure 5-12: Configuration Wizard Note: After the Omnia PCB is configured on the first unit, you have the option to save the ...
  • Page 38 Omnia PCB Omnia Setup with Wizard - New Configuration Select the applications to configure using the check boxes. Figure 5-13: Selecting Omnia - Media - Cloud Application Site Requirement Omnia Configured for all sites Applause Media Media Insite360 Forecourt Cloud Remote Management Remote Management Click Next.
  • Page 39 Omnia Setup with Wizard - New Configuration Omnia PCB Use the following table for Omnia configuration settings: Field Configuration Settings Dispenser Model Encore or Latitude Site dispenser type Dual-sided or Single-sided Unit Select Two-wire MOC or Generic. Ensure that the UPM and Omnia are set to the same connection Connection Type type.
  • Page 40 Omnia PCB Omnia Setup with Wizard - New Configuration Figure 5-14: Omnia Configuration Settings The following table provides details to select appropriate external CRIND IP address for the associated fueling position: External IP Scheme FlexPay IV Fueling Omnia External Backroom Router Position Side IP Address...
  • Page 41 Omnia Setup with Wizard - New Configuration Omnia PCB Once the configuration is complete, click Next. If the Media (Applause) was selected, the wizard will open the configuration page as shown in Figure 5-15. Field Configuration Settings Mode Set the Media mode to Applause Media System. Side A - Terminal ID Set the Terminal ID to match the actual CRIND ID programmed in the unit programming or fueling position.
  • Page 42 Omnia PCB Omnia Setup with Wizard - New Configuration Figure 5-15: Media (Applause) Configuration Settings - 1 down Note: Scroll to see all programming fields on the configuration pages. Figure 5-16: Media (Applause) Configuration Settings - 2 Note: Ensure to check the Idle Loop Enabled and Busy Loop Enabled boxes for sites applicable.
  • Page 43 Omnia Setup with Wizard - New Configuration Omnia PCB If the Cloud (remote management) was selected, the wizard will open the configuration page as shown in Figure 5-17 page 5-14. Field Configuration Settings General Configuration GVR ID GVR ID Site name.  Omnia Nickname Note: Use the same name for all units.
  • Page 44 Omnia PCB Omnia Setup with Wizard - New Configuration Figure 5-17: Cloud Configuration Settings Figure 5-18: I360 Wizard Registration Page 5-14 MDE-5369E FlexPay™ IV (with Omnia) Programming and Service Manual · April 2020...
  • Page 45 Omnia Setup with Wizard - New Configuration Omnia PCB Click Next. The time configuration page opens. Figure 5-19: Time Configuration Set the proper Date And Time and Timezone.  For more information, refer to “Set Date And Time” page 5-40. Click Next.
  • Page 46 Omnia PCB Omnia Setup with Wizard - New Configuration Click Save and exit to complete the Wizard procedure. Omnia will display a confirmation message as shown in Figure 5-21. Figure 5-21: Confirmation Popup Window Click Yes, save it. Omnia applies the new configuration after a duration of 5 seconds. Figure 5-22: New Configuration After the configuration is saved and applied, reboot the Omnia board from the Tools tab or warmstart the dispenser.

  • Page 47: Omnia Setup With Wizard - Export Config

    Omnia Setup with Wizard - Export Config Omnia PCB Figure 5-24: Reboot Status Omnia Setup with Wizard - Export Config Click Export Config to export and re-use the current configuration of the device on another dispenser of the same site. Note: When importing a saved configuration, you must set the Pump IDs and the External IP Addresses because these will be different for each dispenser.

  • Page 48: Omnia Setup With Wizard - Import Configuration

    Omnia PCB Omnia Setup with Wizard - Import Configuration Omnia Setup with Wizard - Import Configuration Omnia Setup Wizard allows you to import a saved configuration from a dispenser of the same site. To import a valid configuration, proceed as follows: Click Setup Wizard.
  • Page 49 Omnia Setup with Wizard - Import Configuration Omnia PCB Choose a configuration file to be exported on the same site. For more information on exporting configuration, refer to “Omnia Tools” page 5-35. Click Import. The wizard procedure will display General Settings, Media, and Cloud pages based on the imported configuration.
  • Page 50 Omnia PCB Omnia Setup with Wizard - Import Configuration Media Settings (Optional) Side A Terminal ID and Pump ID Side B Terminal ID and Pump ID Figure 5-29: Media Settings Import Page 5-20 MDE-5369E FlexPay™ IV (with Omnia) Programming and Service Manual · April 2020...
  • Page 51 Omnia Setup with Wizard - Import Configuration Omnia PCB Cloud Settings (Optional) Omnia Nickname Figure 5-30: Cloud Settings Import From the Tools Tab, set Date and Time/Timezone for the local time zone. Figure 5-31: Setting Date and Time MDE-5369E FlexPay™ IV (with Omnia) Programming and Service Manual · April 2020 Page 5-21...
  • Page 52 Omnia PCB Omnia Setup with Wizard - Import Configuration Click Next. The Select Authentication Mode page opens if Omnia is running version 03.02 or higher. Figure 5-32: Authentication Mode Page Select No Authentication unless the customer requests a different mode. In the latter case, refer to “Advanced Settings”...

  • Page 53: Media Configuration For Applause Media System

    Media Configuration for Applause Media System Omnia PCB Media Configuration for Applause Media System To view, modify, and test the Applause Media System configuration on dispensers equipped with FlexPay IV and Omnia, proceed as follows: Select the Media tab on the left sidebar of the web page. Figure 5-33: Media Configuration for Applause Media System Click Save.

  • Page 54: Configuring Insite360 Encore

    Omnia PCB Media Configuration for Applause Media System Configuring Insite360 Encore To view, modify, and test current Insite360 Configuration Settings, proceed as follows: Select the “General Settings” tab on the left side of the web page. Confirm the “Select Pump connection type”...
  • Page 55 Media Configuration for Applause Media System Omnia PCB Check ZModem connection using CLOUD Utility. From the Cloud Utility, click Check Serial to check the serial cable connection. Figure 5-36: Checking Serial Connection In case of failure, an error message is displayed. Note: For troubleshooting information, refer to “Troubleshooting”...
  • Page 56 Omnia PCB Media Configuration for Applause Media System Check Sniffer connection using CLOUD Utility. Figure 5-38: Checking Sniffer In case of failure, an error message is displayed. Note: For troubleshooting information, refer to “Troubleshooting” page 6-1. Figure 5-39: Passive Sniffer Failure Message Page 5-26 MDE-5369E FlexPay™...

  • Page 57: Registering Omnia To Insite360 Cloud

    Media Configuration for Applause Media System Omnia PCB Registering Omnia to Insite360 Cloud To register Omnia to Insite360 Cloud, proceed as follows: From the Insite360 Configuration page, click the Registration tab. Enter a valid Tech ID number in the ASC ID field, and then click Register Omnia to SODA! for registration.
  • Page 58 Omnia PCB Media Configuration for Applause Media System Figure 5-42: Indicating Success or Failure (ii) Continue with Registration Contact Gilbarco for Assistance If the registration is unsuccessful, a dialog box as shown in Figure 5-43 opens after 1-2 minutes. Figure 5-43: Registration KO (Failure) Message Figure 5-44: Pre-registration KO (Failure) Message If the registration is unsuccessful after multiple attempts, refer to “Troubleshooting”...

  • Page 59: De-Registering Omnia From Insite360

    Media Configuration for Applause Media System Omnia PCB De-registering Omnia from Insite360 To unregister dispenser from Insite360 Cloud, proceed as follows: Within the Omnia webpage application, click the Insite360 tab. Click De-Register from Cloud. Wait for the de-register success message. Figure 5-45: De-Register Note: De-register the Omnia PCB before replacing.

  • Page 60: Completing The Programming

    Omnia PCB Omnia Web Pages Completing the Programming To complete the programming, proceed as follows: Exit the Omnia Configurator. Re-establish two-wire communication to the POS. Note: Depending on the POS, a purge may be required. Then, download the POS application. Test the unit operation and open the fueling positions for use.
  • Page 61 Omnia Web Pages Omnia PCB The Omnia home page includes the following: Setup Wizard procedure button for adding new configuration or importing existing configuration. Up to three information sections: • Firmware Version - Factory Software Version - Core-FWR[Build] - Linux Kernel release •...
  • Page 62 Omnia PCB Omnia Web Pages If a reboot is scheduled, a button shows the remaining time to reboot and enables the user to reboot the board immediately. The label refreshing time is 1 min. Figure 5-49: Status Screen Network – Cloud – Media Status Status Screen Description Green Icon...

  • Page 63: General Settings Page

    Omnia Web Pages Omnia PCB Status Screen Description Green Icon = Cloud OK. Red Icon = Cloud problems. Black icon = Cloud package not installed. Configured: Green light = Media application is configured (applause). Red light = Media application is not configured. Black light = Media package not installed.
  • Page 64 Omnia PCB Omnia Web Pages Figure 5-51: General Settings for GENERIC CRIND Connection Type The following table provides details to select an appropriate Internal CRIND IP address for the associated fueling position: Internal IP Scheme FlexPay IV Fueling CRIND IP Default Position Side...

  • Page 65: Omnia Tools

    Omnia Tools Omnia PCB Omnia Tools Omnia device provides a set of utility functions to perform the following: • Retrieve System Information • Export Config • Log Retrieval • Set Date and Time • Advanced settings • Software Update • Reboot Omnia To access to the utility functions, click Tools on the left sidebar of the Omnia web page.
  • Page 66 Omnia PCB Omnia Tools Retrieve System information Click System Information to the retrieve current hardware and software status of the device. Figure 5-53: System Information Page 5-36 MDE-5369E FlexPay™ IV (with Omnia) Programming and Service Manual · April 2020...
  • Page 67 Omnia Tools Omnia PCB Omnia allows exporting the system information file with the details reported in the web page. Export system information during troubleshooting; the file contains all system versions and diagnostic information. To export system information, click Export. A text file is saved on the computer.
  • Page 68 Omnia PCB Omnia Tools Figure 5-55: Log Retrieval Successful Message Advanced Settings To configure Advanced Settings, set the following fields: Logging level: standard/Debug mode. Log suppression: enabled/disabled. • If disabled, a countdown until timeout will be shown. Figure 5-56: Log Suppression Force display size configuration: Default, ForceA, ForceB.
  • Page 69 Omnia Tools Omnia PCB IMPORTANT INFORMATION If the user loses or forgets the access code, it is not possible to log in to the Omnia Web Pages and a PCB replacement is required. Figure 5-57: Access Code Login Mode Figure 5-58: Saving Advanced Settings MDE-5369E FlexPay™...
  • Page 70 Omnia PCB Omnia Tools Set Date And Time The Set Date And Time page allows to set the date, time, and time zone of the Omnia system. From release 02.xx onwards, it is possible to configure the NTP server settings and disable, if not required.
  • Page 71 Omnia Tools Omnia PCB Software Update From the Software Update page, you can update the Omnia software: Core-Firmware, TW Proxy, CloudApp, and MultimediaApp. The software update page allows you to upload a zip file (zipped) that contains multiple debian signed packages. The software must be uploaded in a zipped format.
  • Page 72 Omnia PCB Omnia Tools Figure 5-61: Software Update - 2 Figure 5-62: Software Update – Waiting Screen IMPORTANT INFORMATION Rebooting or power cycling the Omnia while a software update is in progress could potentially make the Omnia inoperative and a PCB replacement might be required.
  • Page 73 Omnia Tools Omnia PCB Figure 5-63: Software Update Successful Completion Message Figure 5-64: Initiating Reboot Message MDE-5369E FlexPay™ IV (with Omnia) Programming and Service Manual · April 2020 Page 5-43...
  • Page 74 Omnia PCB Omnia Tools Reboot Reboot the dispenser. Figure 5-65: Reboot Prompt Figure 5-66: Reboot Status Page 5-44 MDE-5369E FlexPay™ IV (with Omnia) Programming and Service Manual · April 2020...

  • Page 75: Accessing Omnia From The Backroom

    Omnia Tools Omnia PCB Accessing Omnia from the Backroom After the Omnia is configured and if it is on a site LAN, it can be accessed from the backroom. To access the Omnia, use the external IP of A or B side UPM, followed by “:3000”. For example, 10.5.55.71:3000.
  • Page 76 Omnia PCB Omnia Tools Every test group can be executed simultaneously by selecting the check box and clicking the corresponding Start button. While a test group (network or audio/video) is running, the corresponding Start button indicates the state with the label “Running” and a spinning cog. Figure 5-68: Network Test The user cannot cancel or clear the selected tests while the corresponding test group is running.
  • Page 77 Omnia Tools Omnia PCB Network Tests These tests check network base functionalities. Ping Test This will perform a simple ping test to one of these hosts: • Default Ethernet gateway (defined in the network configuration section of General Settings page) •...
  • Page 78 Omnia PCB Omnia Tools Outside Connectivity Test If required, cloud connectivity can be tested as follows: Select Outside Connectivity. Click Start. Select the test result in “Results” section. Figure 5-71: Insite360 Cloud Connectivity Test Page 5-48 MDE-5369E FlexPay™ IV (with Omnia) Programming and Service Manual · April 2020...
  • Page 79 Omnia Tools Omnia PCB DNS Test If required, DNS configuration can be tested as follows: Select DNS. Click Start. Select the test result in the Results section. Figure 5-72: DNS Test Note: Networking tests can be performed simultaneously by selecting all of them and then clicking Start.
  • Page 80 Omnia PCB Omnia Tools Audio Video Test If required, Omnia audio/video can be tested as follows: Select A/V Test side A/B. Set the Test Audio Volume. Set the Test Duration. Click Start. Note: Some issues may be experienced if the test is run while Idle/Busy loops videos are playing.
  • Page 81 Omnia Tools Omnia PCB IMPORTANT INFORMATION Do not forget to re-enable the Applause Media System if you disabled it intentionally before running the audio/video test. If the sample audio/video is not playing, check errors in the Results section. Figure 5-75: Audio Video Test in Error Hardware Test This test group is dedicated to check hardware status on Omnia board.

  • Page 82: Omnia Maintenance Through Usb

    Omnia PCB Omnia Maintenance Through USB Omnia Maintenance Through USB This section guides the service technician through this feature, from the USB flash drive setup to the LED glowing sequence and its significance. Introduction Omnia USB Maintenance is a functionality that allows the ASC to perform the following operations using a well-formatted USB flash drive: •...

  • Page 83: Leds Glowing Sequence

    Omnia Maintenance Through USB Omnia PCB LEDs Glowing Sequence This section provides information about sequence in which the LEDs on Omnia board glow and its significance. The sequence in which LEDs glow signify different USB Maintenance operations. Figure 5-77: LEDs (from D28 to D32) The following are the LEDs involved: D32 (Red) •...

  • Page 84: Omniaop.json File Syntax

    Omnia PCB Omnia Maintenance Through USB OmniaOp.JSON File Syntax The OmniaOp.json script is a JSON syntax file that defines a sequence of maintenance operations. If the JSON syntax is not correct, the execution is not started (comments not included). The file must be populated with at least one of the operations as shown in the following figure: Figure 5-78: Maintenance Operations Note: The actions or parameters that are not supported are ignored.

  • Page 85: Installing Packages

    Omnia Maintenance Through USB Omnia PCB Installing Packages To install packages, proceed as follows: Open OmniaOp.json file with a text editor (e.g. Notepad++). Enter the time after which Omnia must reboot as shown in the following figure: Figure 5-80: Entering Time After which Omnia Reboots “Time”...

  • Page 86: Checking Package Installation Report On The Usb Drive

    Omnia PCB Omnia Maintenance Through USB Checking Package Installation Report on the USB Drive To view the package installation report, proceed as follows: Insert the USB drive used to install packages on Omnia in your PC/Laptop. Go to gvr\omnia\logs. Open the folder with the name of the Omnia PPN, as shown in the following figure: Figure 5-81: Folder Named with Omnia PPN Open the file named “OmniaSession-YYYYMMDDhhmmss.txt”.

  • Page 87: Log Retrieval Report And Checking Files On The Usb Drive

    Omnia Maintenance Through USB Omnia PCB Plug the USB drive into the Omnia board. Depending on the success or failure of the operation, LEDs start glowing as follows: • LED D32 goes Solid RED and LED D30 starts blinking slowly. •...

  • Page 88: Retrieving Omnia Configuration (No Network Reset)

    Omnia PCB Omnia Maintenance Through USB Retrieving Omnia Configuration (NO Network Reset) To retrieve Omnia configuration (NO Network Reset), proceed as follows: Open OmniaOp.json file with a Text Editor (e.g. Notepad++). Enter the information as shown in the following figure: Figure 5-84: Omnia Configuration Retrieval Save the file.

  • Page 89: Retrieving The Omnia Configuration (Yes Network Reset)

    Omnia Maintenance Through USB Omnia PCB Retrieving the Omnia Configuration (YES Network Reset) To retrieve the Omnia Configuration (YES Network Reset), proceed as follows: Open the OmniaOp.json file with a Text Editor (e.g. Notepad++). Enter the information as shown in the following figure: Save the file.

  • Page 90: Retrieving The Omnia Configuration And Checking Files On The Usb Report

    Omnia PCB Omnia Maintenance Through USB Retrieving the Omnia Configuration and Checking Files on the USB Report To perform the operation, proceed as follows: Insert the USB drive used to install packages on Omnia in your PC/Laptop. Go to gvr\omnia\cfgs. Open the folder with the name of the Omnia PPN, as shown in the following figure: Open the file named “OmniaConfig.txt”.

  • Page 91: Troubleshooting

    Troubleshooting 6 – Troubleshooting Open the Omnia Home page to view the status of all connections at the bottom of the page. Figure 6-1: Omnia Home Page MDE-5369E FlexPay™ IV (with Omnia) Programming and Service Manual · April 2020 Page 6-1...

  • Page 92: Connection Board Light Emitting Diodes (Leds)

    Troubleshooting Connection Board Light Emitting Diodes (LEDs) Connection Board Light Emitting Diodes (LEDs) The following section of the board will help diagnose communication problems.  The Omnia intercepts POS-to-Pump communication for non-Passport POS. Figure 6-2: Connection Board POS to CRIND communication (Yellow) CRIND two-wires...
  • Page 93 Connection Board Light Emitting Diodes (LEDs) Troubleshooting Color Function Behaviour CRIND 2W Yellow POS to CRIND Not lit or solid if using CRIND over communication IP (CoIP) or EMV. Blinks on when POS transmits to any CRIND via two-wire. Yellow CRIND to POS Blinks on when CRIND A or B communications...

  • Page 94: Pip3 Connections

    Troubleshooting PIP3 Connections PIP3 Connections Ensure that the loopback jumper is in place on the B side of the PIP3. Figure 6-3: PIP3 Loopback Connector Pins 6 and 7 (shorted) Figure 6-4: Loopback Connector Location on PIP3 (B Side Only) PIP3 Loopback...
  • Page 95 PIP3 Connections Troubleshooting Omnia Encore Dispenser Troubleshooting Component Symptom Probable Cause Steps to Resolve Applause Media System Applause Media System • Applause Media System Site 1 Check the following Applause setting on (working prior to Omnia does not display on any Server IP address does not the Media page in the Omnia installation)
  • Page 96 Troubleshooting PIP3 Connections Omnia Encore Dispenser Troubleshooting Component Symptom Probable Cause Steps to Resolve POS on CRIND No communication to The wrong two-wire cable may 1 Verify that the correct cable was used. the POS (CRIND or have been used in the M11961A003 is for MOC;...
  • Page 97 PIP3 Connections Troubleshooting Omnia Encore Dispenser Troubleshooting Component Symptom Probable Cause Steps to Resolve CR 02 CR disconnected 1 Power off, power on unit. 2 Check the cable. 3 Assign an IP address to the Card  Reader. a From the UPM, in the System Menu, press <2>...
  • Page 98 Troubleshooting PIP3 Connections Omnia Encore Dispenser Troubleshooting Component Symptom Probable Cause Steps to Resolve Internet connectivity test Site connectivity issues 1 Check high-speed connection to the back does not pass. room. 2 If the connectivity LEDs appear correct,  double-check the gateway settings and primary DNS.

  • Page 99: Retrieving The Omnia Network Configuration

    Retrieving the Omnia Network Configuration Troubleshooting Retrieving the Omnia Network Configuration The default IP address for the Omnia is 172.20.100.254. If it has been changed, you can use the following procedure to retrieve the current IP address: Create a folder on your Windows desktop with the name “usbconfig”. Create a sub-folder within it, with the name “config.json”.

  • Page 100: Resetting The Network Configuration To Factory Values

    Troubleshooting Resetting the Network Configuration to Factory Values Resetting the Network Configuration to Factory Values IMPORTANT INFORMATION The procedure described below will modify the networking settings of the Omnia, potentially making the dispenser or the entire site temporarily inoperative! Execute the procedure only under direction and supervision of Gilbarco Help Desk.
  • Page 101 Resetting the Network Configuration to Factory Values Troubleshooting After completing the procedure, you can access the configuration web application using the default IP parameters and apply any changes to the Omnia configuration. Reconfigure the PC network configuration as follows: • IP: 172.16.100.15 •...
  • Page 102 Troubleshooting Resetting the Network Configuration to Factory Values This page is intentionally left blank. Page 6-12 MDE-5369E FlexPay™ IV (with Omnia) Programming and Service Manual · April 2020...

  • Page 103: Appendix A: Site Network Survey

    Site Network Survey Appendix A: Site Network Survey The following questions are intended to be submitted to the customer or its IT consultants to collect information required for a proper networking configuration. Is the customer dictating its own IP scheme for the forecourt? YES If YES: What is the subnet intended for the dispenser’s net and what is the range of available IP addresses?
  • Page 104 Site Network Survey Does the customer enforce any MAC filtering or Port Security policy in the site net? If the answer is YES, it may be required that you know in advance the MAC addresses of every Omnia to be installed on the site. Is the Site running Applause? YES If YES: Is the Applause Media System Site Server directly connected with the customer site router or...
  • Page 105 Index Index Alert symbol 2-1 Safety Information Applause Media System Site Server A-1 Alert symbol 2-1 Barricading 2-1 Emergency electrical shut-off 2-1 Evacuation 2-1 Barricading 2-1 NFPA regulations 2-1 BOM 3-1 Preventing explosions and fires 2-1 Regulations 2-1 Replacement parts 2-1 Caution warnings 2-1 Safety symbols 2-1 Checklists 3-1...
  • Page 106 ™ ® Chrome is a trademark of Google Inc. EMV is a registered trademark of EMVCo LLC. EMV® is a registered trademark of EMVCo LLC. ® ® Ethernet is a registered trademark of Xerox Corporation. Europay is a registered trademark of MasterCard International Inc. ®...

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