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Summary of Contents for T-Mobile 5G21-12W-A
- Page 1 User Guide 5G21-12W-A High-Speed Internet Gateway...
- Page 2 Fl-02610 Espoo, Finland Import from Nokia Solutions & Networks Oy Distributor T-Mobile, Inc. ©T-Mobile USA, Inc. All rights reserved. T-Mobile, the T logo, Magenta, the magenta color and the T-Mobile Home Internet logo are registered trademarks of Deutsche Telekom AG.
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Page 3: Table Of Contents
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Contents Safety guidelines ................6 Introduction ..................7 Getting to know your T-Mobile High-Speed Internet Gateway ....8 Physical interfaces................ 9 Setting up the T-Mobile High-Speed Internet Gateway ......10 Recommended setup: use the mobile app ........10 Manual setup: identify an ideal location ........ - Page 4 Replacing the SIM card ..............35 Troubleshooting ................38 No signal ................... 38 Prevent overheating ..............38 T-Mobile High-Speed Internet Gateway does not start ..... 38 Poor Internet experience ............. 38 Forget your password? ..............39 Understanding the LCD ..............40 Connection ................
- Page 5 T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Battery ..................41 Settings ..................42 Alerts ..................42 Messages .................. 44 Notifications ................44 Technical specifications ..............45 Terms and conditions ..............46 Privacy policy................46 Manufacturer information ............... 47 Customer support ................. 47...
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Page 6: Safety Guidelines
T-Mobile service center for inspection. NOTE Review the safety and regulatory notice included with the T-Mobile High- Speed Internet Gateway. Page 6 Need help? Visit http://isp.t-mobile.com/support... -
Page 7: Introduction
Internet Gateway at home using visual cues to achieve the best placement and performance. NOTE This document is a supplement to the Quick Start Guide and T-Mobile Home Internet mobile app. Use the Quick Start Guide to get up and running quickly. -
Page 8: Getting To Know Your T-Mobile High-Speed Internet Gateway
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Getting to know your T-Mobile High-Speed Internet Gateway You will find the following items in the box: • (1) Gateway • (1) AC/DC power adapter • (1) Ethernet cable • (1) Quick Start Guide •... -
Page 9: Physical Interfaces
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Physical interfaces The gateway's physical interfaces include those shown in the diagram. NOTE The USB-C and RJ-11 voice ports currently are not functional. Page 9 Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at... -
Page 10: Setting Up The T-Mobile High-Speed Internet Gateway
Internet Gateway Recommended setup: use the mobile app Using the Quick Start Guide and the T-Mobile Home Internet mobile app provides the easiest setup experience. The T-Mobile Home Internet mobile app can be downloaded from either Google Play or the App Store. -
Page 11: Connecting The T-Mobile High-Speed Internet Gateway To Sustained Power
After the gateway is connected to a power source, start the device by pressing the On/Off button located on the backside of the unit. The LCD screen on top of the gateway displays an animated T-Mobile logo that indicates the gateway is starting up. -
Page 12: Connecting Devices
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] The start up sequence is complete when the LCD shows: • CONNECTION • up to five bars, indicating signal strength • six small dots, indicating available screens Take a moment to swipe between these screens to see what information is available;... -
Page 13: Viewing Connected Devices
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Viewing connected devices The Devices LCD screen on top of the gateway shows the number of devices currently connected to the network by way of either Wi-Fi or Ethernet. To view the connected devices: 1. -
Page 14: Configuring Your Network With The Web Gui
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Configuring your network with the web GUI You can configure the gateway and any connected client devices via web GUI on a PC, laptop, smart phone, or tablet. NOTE The web GUI screens are optimized for 1080p resolution. -
Page 15: Overview Screen
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Overview screen Overview screen contains two sections: Network Overview and Gateway Information. Click Refresh at any time to update displayed information. Network overview The network overview shows status of the cellular network connection, the gateway, and the number of connected devices. -
Page 16: Internet Connection
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Internet connection The cellular signal strength is represented by number of bars, Reference Signals Received Power (RSRP), signal to noise ratio (SNR), Reference Signals Received Quality (RSRQ), and Received Signal Strength Indicator (RSSI). -
Page 17: Status Screen
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Status screen Selecting Status from the web GUI’s main menu shows you information regarding: • Data usage • SIM card • Cellular network • Ethernet • Wi-Fi Click Refresh at any time to update displayed information. -
Page 18: Sim Information
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] SIM information The SIM status will be either Online or Offline. • Online indicates your SIM card is activated and working well. • Offline indicates your SIM card is either not activated, was installed incorrectly, or may be missing. -
Page 19: Ethernet Connections
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Ethernet connections The Ethernet connection status indicates whether a device is connected to the gateway via Ethernet cable, and will be either Connected or Not Connected. • Connected indicates at least one Ethernet-connected device is present •... -
Page 20: Statistics Screen
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] You also may view Received Data and Sent Data values in megabytes (MB). Statistics screen Selecting Statistics from the GUI's main menu shows you the amount of data that has crossed the gateway's LAN, cellular, and WLAN interfaces. -
Page 21: Cellular Statistics
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] • Sent Packets • Received Packets • Discarded Sent Packets • Discarded Received Packets • Sent Errors • Received Errors Cellular statistics From the Statistics screen, select the Cellular tab; you see the following statistics. -
Page 22: Network Screen
GUI's main menu gives you a way to manage and configure wireless settings on the 2.4GHz and 5GHz networks. Your T-Mobile mesh network has three WiFi radios enabled by default and each are associated with a different radio band. WiFi radio name... -
Page 23: Wi-Fi Networks: 2.4Ghz
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Select either 2.4GHz or 5GHz. NOTE The gateway automatically steers client devices to the best band and channel combination for most situations. Changing Wi-Fi settings should not be necessary, nor is it recommended to resolve common user issues. - Page 24 T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] You also can configure the following SSID-specific settings for SSIDs 1–4: Setting Options Default value SSID1 SSID1 Select SSID to SSID2 SSID2 Configure SSID3 SSID3 SSID4 SSID4 TMOBILE-#### SSID1: TMOBILE-#### TMOBILE-####-2 SSID2: TMOBILE-####-2...
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Page 25: Wi-Fi Networks: 5Ghz
WPA Key for the other two default radios. SSID1, SSID5, and SSID9 must have identical values. Preferably, use the T-Mobile Home Internet app to change the WPA Key for all SSIDs simultaneously. When you are finished configuring settings, click Save Changes. - Page 26 T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Setting Options Default value • 20MHz • 40MHz Channel Bandwidth 80MHz • 80MHz • Auto Auto, 36, 40, 44, 48, 5GHz-Low Channels Auto 52, 56, 60, 64 Auto, 100, 104, 108, 112,...
- Page 27 T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Setting Options Default value SSID5, 9: Enabled • Enabled Enable SSID SSID6–8, 10–12: • Disabled Disabled • Enabled Enable Broadcast SSID5–12: Enabled • Disabled Total Number of Clients 0–64 SSID5–12: 64 • WPA/WPA2...
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Page 28: System Screen
WPA Key to a custom value for SSID5 or SSID9, you must also change the WPA Key for SSID1. SSID1, SSID5, and SSID9 must have identical values. Preferably, use the T-Mobile Home Internet app to change the WPA Key for all SSIDs simultaneously. When you are finished configuring settings, click Save Changes. -
Page 29: Rebooting The T-Mobile High-Speed Internet Gateway
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Selecting System from the web GUI’s main menu gives you the option to power-cycle or "reboot" the gateway, return it to factory-default settings, upgrade the firmware, or change the web GUI login password. -
Page 30: Resetting The T-Mobile High-Speed Internet Gateway
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Alternative: using the Power button You also can reboot the gateway using its power button, which is located on the backside of the device and is marked On/Off. Press the Power button for one second (Off), wait one second, and then press the Power button again (On). - Page 31 • Gateway LCD shows Factory reset in progress and then an animated T-Mobile logo. • Web GUI shows Rebooting: this could take up to 2 minutes. • Gateway LCD shows the T-Mobile intro logo and then T-Mobile-#### ready. You are prompted to download the T-Mobile Home Internet app.
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Page 32: Upgrading The Firmware
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] ▪ Factory reset in progress ▪ T-Mobile animated logos 4. You are prompted to select a language; choose English Español and tap the checkmark. 5. You are prompted to download the T-Mobile Home Internet app. -
Page 33: Changing The Web Gui Password
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] The gateway reboots automatically. 7. From the Firmware Upgrade dialog, click Yes. You see the message Preparing to Upgrade... Please wait! The device and its modem then proceed to upgrade the image, also referred to as "flashing". -
Page 34: Changing The Web Gui Language
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] 4. Click Update Password. You will see Password was updated successfully. 5. To verify success: from the web GUI's main menu, click admin Logout. 6. Click Log in and provide the New Password. -
Page 35: Replacing The Sim Card
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Replacing the SIM card The gateway comes with a pre-installed SIM card. You can replace the SIM using a Phillips—also referred to as a cross-head or cross-point— screwdriver. Before replacing the SIM, please read the following safety information. - Page 36 T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] 5. Using a Phillips screwdriver, remove the SIM tray cross-screw. This loosens the SIM tray. 6. Using the finger pull on the SIM door, remove the SIM tray. 7. With the SIM door and card tray removed, carefully place the new SIM card in the tray.
- Page 37 T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] 8. Replace the SIM tray—use the Phillips screwdriver to tighten the cross-screw and secure. Page 37 Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310...
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Page 38: Troubleshooting
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Troubleshooting No signal This LCD alert indicates there is no network signal, which could mean local cellular equipment is down for any number of reasons, or the gateway may need to be re- positioned. -
Page 39: Forget Your Password
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Forget your password? If you configure a custom network password and then forget it, use the T-Mobile Home Internet mobile app and reset the password to default. 1. In the T-Mobile app, select the More tab. -
Page 40: Understanding The Lcd
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Understanding the LCD The gateway's LCD is located on top of the device. The LCD serves as a dashboard where you can quickly obtain information of the following types: • Connection • Devices •... -
Page 41: Devices
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] An X indicates the gateway is not connected to the cellular network. Devices The Devices screen indicates how many devices are currently connected to the gateway. This is true for both wireless and wired devices. -
Page 42: Settings
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Settings The gateway supports both English and Spanish on its LCD. 1. From the Settings screen, tap Languages. 2. From the Languages screen, tap English or Español. 3. Tap the checkmark to set the language. - Page 43 T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Alert Severity Action ModemChip Reset or power cycle the Warning Down device. Application Reset or power cycle the Warning ProcessExit device. Application Do nothing. Recovered by HeartBeat Warning the device automatically. Failure...
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Page 44: Messages
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Alert Severity Action ModemRFHW Contact the operator to Major Failure replace the device. ModemFlashing Do nothing. Automatic Warning Failure recovery. Messages These messages come from the T-Mobile network and may provide outage information or other important updates. -
Page 45: Technical Specifications
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Technical specifications Height 216 mm 8.5 in Dimensions Width 120 mm 4.7 in Weight w/power adapter 1.4 kg 3.09 lbs Model 5G21-12W-A Part Numbers 3TG00739AAAA 3510011 IMEI 3510011XXXXXXX Operating to 45 to 113... -
Page 46: Terms And Conditions
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Terms and conditions t-mobile.com/responsibility/legal/terms-and-conditions Privacy policy t-mobile.com/privacy-center/our-practices/privacy-policy Page 46 Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310... -
Page 47: Manufacturer Information
T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Manufacturer information Manufacturer Nokia Solutions & Networks Oy Address Karakaari 7, 02610 Espoo, Finland Importer Nokia Solutions & Networks Oy Document 3TG-01446-AAAA-TCZZA Customer support 24/7 Tech Support Line: 1-844-275-9310 From your T-Mobile phone: 611... - Page 48 T-Mobile High-Speed Internet Gateway User Guide [Issue 4.0] Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
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