T-Mobile TM-RTL0102 User Manual
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T-Mobile TM-RTL0102 User Manual

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TM-RTL0102
LTE WiFi Gateway

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Summary of Contents for T-Mobile TM-RTL0102

  • Page 1 User Guide TM-RTL0102 LTE WiFi Gateway...
  • Page 2 LTE WiFi GATEWAY Welcome Your new T-Mobile LTE WiFi Gateway is custom built for fast Wi-Fi with T-Mobile’s LTE network that reaches further and faster than ever before. With easy-to-use Parental Controls and data-usage features to manage your family’s connectivity—as well as dual-band WiFi with QoS for smooth Web surfing, streaming, gaming and WiFi calling—your wireless T-Mobile experience...

  • Page 3: Table Of Contents

    1. What’s in the box 2. Getting to know your LTE WiFi Gateway 3. Installation 3.1 Positioning your WiFi gateway 3.2 Setup requirements 4. Configure your LTE WiFi Gateway 4.1 Connect by Smartphone 4.2 Connect by computer 5. Basic Settings 5.1 Dashboard 5.2 Network Network Map...
  • Page 4 5.3 Parental Control 6. Expert Settings 6.1 Dashboard 6.2 Network Network Map Status Traffic Query WiFi Client List 6.3 SMS New Message Inbox Drafts Outbox 6.4 NAT Forwarding UPnP Virtual Servers...
  • Page 5 6.5 Parental Control 6.6 Diagnostic 6.7 Security Firewall IP / MAC Binding Access Control 6.8 Device Settings Administration Date & Time Backup / Restore Firmware System Log 6.9 Quality of Service 7. Troubleshooting 8. Tips & tricks 9. Technical Specification...

  • Page 6: What's In The Box

    1. What’s in the box Contact T-Mobile if any item is missing or damaged. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 7: Getting To Know Your Lte Wifi Gateway

    2. Getting to know your LTE WiFi Gateway The WiFi gateway includes a battery which can power the WiFi gateway temporarily in case of emergency power loss. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.
  • Page 8 LEDs The LEDs indicate the WiFi gateway’s power, connection and battery status. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.
  • Page 9 LTE Button Press the LTE button on the front of the WiFi gateway to display the LTE signal strength. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 10: Installation

    3. Installation If you are replacing an existing router, disconnect it from your network first. Plug the WiFi gateway into a power outlet using the included power adapter. Switch the WiFi gateway’s power switch on, then head to 4. Configure your LTE WiFi Gateway setup your WiFi security.

  • Page 11: Positioning Your Wifi Gateway

    To configure your wireless network via computer, you need a computer that meets the following system requirements: Ethernet RJ-45 (LAN) port (10Base-T/100Base-TX/1000BaseTX) IEEE 802.11a/b/g/n/ac wireless capability An installed TCP/IP service Web browser such as Internet Explorer, Firefox, Safari, or Google Chrome Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 12: Configure Your Lte Wifi Gateway

    WiFi password, as well as the Web UI login password. 4.1 Connect by Smartphone On your smartphone, scan available WiFi networks. Select either of the T-Mobile networks named: TMobileWiFi-2.4G TMobileWiFi-5G Enter the unique password found on the white sticker on the back of your WiFi gateway.
  • Page 13 Expert > Device Settings > Administration to change your Web UI login password, and remember to save your settings. Check 5. Basic Settings 6. Expert Settings in this guide for more information. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 14: Connect By Computer

    4.2 Connect by computer On your computer, scan available WiFi networks. Select either of the T-Mobile networks named: TMobileWiFi-2.4G TMobileWiFi-5G Enter the unique password found on the white sticker on the back of your WiFi gateway. If preferred, you can use an Ethernet cable to connect your computer to the WiFi gateway’s LAN port for configuration (instead of WiFi).
  • Page 15 Expert > Device Settings > Administration to change your Web UI login password, and remember to save your settings Check 5. Basic Settings 6. Expert Settings in this guide for more information. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 16: Basic Settings

    Menu Save Select the Basic tab in the menu: Remember to save your settings with the save button after making changes. The icon takes you back to the Dashboard. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 17: Dashboard

    Network Status should display All OK to indicate a functioning LTE network. If you don’t see this, check the WiFi gateway’s LEDs and refer to Troubleshooting to diagnose the problem. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 18: Network

    The Network menu provides quick links to the basic networking functions of your WiFi gateway. When you select the Network menu, the Network Map page is displayed as below. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 19: Network Map

    The network map provides a visual overview and status information of the network and devices on the network, with quick links to wireless security settings and client lists. It’s important to check and configure security settings. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.
  • Page 20 Displays the WiFi gateway’s Wide Area Network (WAN) IP Address and Connection Type (LTE). Displays the WiFi gateway’s Local Area Network (LAN) IP Address and Subnet Mask. Click LAN Settings to modify the settings. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.
  • Page 21 Displays the MAC address of your WiFi gateway. A MAC Address is a unique fixed identifier for any device on a network. IP Address Specify the IP address here. This IP address will be Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.
  • Page 22 Enter an address lease time in hours. IP addresses will be assigned for this period of time before being reassigned. Primary DNS Address Enter a primary DNS address. Secondary DNS Address Enter a secondary DNS address. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.
  • Page 23 Displays all devices (clients) connected to your WiFi gateway, by Ethernet (LAN) or WiFi (wireless) e.g. laptops, smartphones. The device name, MAC address and IP address is listed for each device. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 24: Status

    WiFi gateway’s LTE connection. IPv6 is an alternative Internet protocol which is not yet widely supported. To setup IPv6 go to Basic > Network > LTE. Contact T-Mobile for more information about using IPv6. Displays LTE information including signal strength. To edit LTE settings go to Basic >...
  • Page 25 & 5GHz frequencies. Includes network name (SSID) and radio & channel information. To edit these WiFi settings go to Expert > Network > WiFi Settings. System Information Displays system identifiers unique to your hardware. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 26: Traffic Query

    Traffic Query displays your network data usage, with upload, download and total traffic displayed in MB. Ensure that your WiFi gateway’s date and time settings are correct in Expert > Device Settings > Date & Time for accurate Monthly usage information. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 27: Lte

    SIM status are displayed accordingly. Data Roaming, APN and PDN settings may ONLY be changed when directed to do so by T-Mobile customer support. You can also setup a PIN to use the LTE data connection...

  • Page 28: Wifi

    SSID in order to connect. A hidden SSID is typically more secure than a visible SSID. Wireless Enter your WiFi password. A complex, hard-to-guess key is Password recommended. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 29: Parental Control

    MAC address manually. 4. Specify a Device Name and Description for the device easy reference. 5. Check the ENABLE THIS ENTRY box and click apply to save the device. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.
  • Page 30 Internet access is not allowed. 8. Click SAVE SCHEDULE to save the schedule and the device’s Internet access will now be restricted according to the schedule. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 31: Expert Settings

    Menu Save Select the Expert tab in the menu: Remember to save your settings with the save button after making changes. The icon takes you back to the Dashboard. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 32: Dashboard

    Network Status should display All OK to indicate a functioning LTE network. If you don’t see this, check the WiFi gateway’s LEDs and refer to Troubleshooting to diagnose the problem. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 33: Network

    The Network menu provides quick links to the basic networking functions of your WiFi gateway. When you select the Network menu, the Network Map page is displayed as below. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 34: Network Map

    The network map provides a visual overview and status information of the network and devices on the network, with quick links to wireless security settings and client lists. It’s important to check and configure security settings. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.
  • Page 35 Displays the WiFi gateway’s Wide Area Network (WAN) IP Address and Connection Type (LTE). Displays the WiFi gateway’s Local Area Network (LAN) IP Address and Subnet Mask. Click LAN Settings to modify the settings. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.
  • Page 36 Displays the MAC address of your WiFi gateway. A MAC Address is a unique fixed identifier for any device on a network. IP Address Specify the IP address here. This IP address will be Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.
  • Page 37 Enter an address lease time in hours. IP addresses will be assigned for this period of time before being reassigned. Primary DNS Address Enter a primary DNS address. Secondary DNS Address Enter a secondary DNS address. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.
  • Page 38 Displays all devices (clients) connected to your WiFi gateway, by Ethernet (LAN) or WiFi (wireless) e.g. laptops, smartphones. The device name, MAC address and IP address is listed for each device. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 39: Status

    WiFi gateway’s LTE connection. IPv6 is an alternative Internet protocol which is not yet widely supported. To setup IPv6 go to Expert > Network > LTE. Contact T-Mobile for more information about using IPv6. Displays LTE information including signal strength. To edit LTE settings go to Expert >...
  • Page 40 & 5GHz frequencies. Includes network name (SSID) and radio & channel information. To edit these WiFi settings go to Expert > Network > WiFi Settings. System Information Displays system identifiers unique to your hardware. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 41: Traffic Query

    Traffic Query displays your network data usage, with upload, download and total traffic displayed in MB. Ensure that your WiFi gateway’s date and time settings are correct in Expert > Device Settings > Date & Time for accurate Monthly usage information. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 42: Lte

    SIM status are displayed accordingly. Data Roaming, APN and PDN settings may ONLY be changed when directed to do so by T-Mobile customer support. You can also setup a PIN to use the LTE data connection:...
  • Page 43 Enter a 4 digit PIN in the range 0000-9999. Choose to switch on Pin Lock or not. When active, if an incorrect PIN is entered 3 times the SIM Card will be locked. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 44: Lan

    LAN. Basic MAC Address Displays the MAC address of your WiFi gateway. A MAC address is a unique fixed identifier for every device on a network. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.
  • Page 45 Enter an address lease time in hours. IP addresses will be assigned for this period of time before being reassigned. Primary DNS Address Enter a primary DNS address. Secondary DNS Address Enter a secondary DNS address. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 46: Wifi

    Wi-Fi frequencies 2.4GHz & 5GHz) for better wireless performance on your devices. You can edit advanced settings for 2.4GHz or 5GHz frequency bands by selecting the respective tab. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.
  • Page 47 2.4 / 5 GHz Channel Settings Mode Select the wireless standard used for the WiFi gateway’s WiFi. 802.11b/g mixed means 802.11b and 802.11g wireless clients can connect to the WiFi gateway, 802.11g/n Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.
  • Page 48 Channel Bandwidth Set the channel bandwidth: 20MHz (lower performance but less interference), 40MHz (better performance but likely more interference), or Auto (automatically select based on interference level). Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 49: Client List

    Your WiFi gateway has an SMS feature according to your SIM card’s data plan, with send, receive and draft functions that work the same way as SMS on a smartphone. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 50: New Message

    After sending, messages may go to the Outbox during sending until the message is sent. Outbox capacity is limited to 100 messages after which new messages will be unable to send. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 51: Nat Forwarding

    6.4 NAT Forwarding Expert > NAT Forwarding Functions in the Network Address Translation (NAT) Forwarding menu can improve network performance and security. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 52: Dmz

    Use the switch to set DMZ to active. Enter the IP Address of the computer to provide the DMZ service (ensure this computer is using a Static IP Address) Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 53: Upnp

    Services such as VPNs or Virtual Servers may require ALG modules enabled. By default all ALG modules are inactive. Use the switches to enable any ALG module required. ALG Settings are recommended for expert users only. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.
  • Page 54 IP packet of a communication session. FTP ALG File Transfer Protocol is a widely and commonly used method of exchanging files over IP networks. The FTP ALG Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.
  • Page 55 The most common applications of SIP are in Internet telephony for voice and video calls, as well as instant messaging all over Internet Protocol (IP) networks. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 56: Virtual Servers

    PCs outside the network to access services provided by a computer in the local network. 1. Click ADD NEW and enter the parameters to setup a virtual server: Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.
  • Page 57 2. Check ENABLE THIS ENTRY and click APPLY to save and enable the settings for your virtual server. You can remove or edit any Virtual Server entry using the icons. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 58: Parental Control

    5. Check the ENABLE THIS ENTRY box and click apply to save the device. 6. Click the SCHEDULE icon beside the new device to setup the schedule for Internet access: Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.
  • Page 59 Internet access is not allowed. 8. Click SAVE SCHEDULE to save the schedule and the device’s Internet access will now be restricted according to the schedule. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 60: Diagnostic

    You can run Ping & Traceroute diagnostic tests with the WiFi gateway. Enter the IP address to use for the test and click Start, results are displayed in the box. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 61: Security

    6.7 Security Expert > Security Use the Security menu to configure various security functions if needed, including Firewall, IP/MAC Binding and Access Control. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 62: Firewall

    When active the WiFi gateway will not answer ping requests from the local network. This can increase security as pinging is a common method used by hackers to test networks. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 63: Ip / Mac Binding

    5. Check the ENABLE THIS ENTRY box and click apply to save the device. 6. Click the REMOVE or EDIT icon beside any entry in the Binding List to remove or edit the entry. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 64: Access Control

    5. Check the ENABLE THIS ENTRY box and click apply to save the device. 6. Click the REMOVE or EDIT icon beside any entry in your Blacklist or Whitelist to remove or edit the entry. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 65: Device Settings

    Various administrative functions of your WiFi gateway can be configured from the Device Settings menu, including the Web UI login password, WiFi gateway date & time settings, backup, WiFi gateway firmware and system logs. Device Settings Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 66: Administration

    Enter the current password for authentication. Enter your name password in the New Password field and again to confirm, and choose Save to save the new settings. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 67: Date & Time

    NTP Servers and Save settings. Set the Version back to Automatic to use the selected time zone automatically, and Save the settings. Examples of commonly used NTP Servers include time.microsoft.com or time.google.com. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 68: Backup / Restore

    Factory Default Restore Revert all the settings to their Select Factory Restore to revert your WiFi gateway to it’s default values. original factory default state. This resets all settings. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 69: Firmware

    Firmware Expert > Device Settings > Firmware The Firmware page displays your WiFi gateway’s firmware version and hardware version information. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 70: System Log

    You can select a category using the drop-down menu or view all categories, as well as clear log entries using the DELETE ALL icon. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 71: Quality Of Service

    Click APPLY to save the QoS settings for this device. Click the REMOVE or EDIT icon beside any entry in your QoS list to remove or edit the entry. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 72: Troubleshooting

    IP address on the network by the WiFi gateway’s DHCP server. You’ll need to check the support for your device or computer’s operating system e.g. Windows, macOS, for detailed instructions how to do this. Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

  • Page 73: Tips & Tricks

    8. Tips & tricks Taking care of your SIM card - You should not remove your SIM card from the WiFi gateway unless asked to do so by T-Mobile customer service. - Keep your SIM card dry and clean - Avoid extreme temperatures and magnetic fields - Do not bend, cut, trim or modify the SIM card in any way.
  • Page 74 Service. If you do not supply T-Mobile with your correct address, your call may not be routed to the correct emergency response center for your area. Your WiFi Gateway device may not operate at a location other than the address you have registered with T-Mobile. As a result, and to assist 911 operators with determining your device’s location, you MUST update your address as soon as possible if the device is moved to a new address.

  • Page 75: Technical Specification

    Dimensions (W x H x D) 170mm x 124mm x 55mm Connections DC input 12V/ 2A USB input 1x 2.0 Micro USB connector (for professional service only) Ethernet plugs 2xRJ-45 Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.
  • Page 76 Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310.

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