Frama Matrix F Series Ip Configuration Manual
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Frama Matrix F Series Ip Configuration Manual

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Summary of Contents for Frama Matrix F Series

  • Page 1 IP Configuration Manual...
  • Page 2 Safety precautions and warnings Thank you for deciding to use a Frama Franking System. The information in this guide is intended to support you during the configuration of the franking system to connect via TCP / IP to FramaOnline2. Your franking system meets currently valid safety regulations. Inappropriate use, however, can lead to personal injury or damage to property.

  • Page 3: Table Of Contents

    Table of Contents INTRODUCTION ..........................4 OVERVIEW TCP/IP CONNECTION FRAMA MATRIX F SERIES ............4 System requirements........................4 TCP/IP Specification of Frama Matrix F series TCP/IP port ............4 FramaOnline2 Connection Procedure ..................5 SYSTEM REQUIREMENTS ........................5 QUICK-START INSTALLATION AND CONFIGURATION ..............6 SUPPORTED NETWORK INFRASTRUCTURE ...................7 INFORMATION REQUIRED FOR MANUAL CONFIGURATION / PROXY CONFIGURATION ..8...

  • Page 4: Introduction

    This chapter shall provide an detailed overview with regards to the requirements of the clients IT infrastructure to operate a franking system of Matrix F series within the TCP/IP network. Always refer to the “IP configuration manual for Matrix F series” which can be downloaded from www.frama.com System requirements ...

  • Page 5: Framaonline2 Connection Procedure

     An Ethernet network socket that connects to the Internet  The franking system must be able to communicate via TCP port 443 (https / SSL) to the URL fo2.frama.com Proxy server  The franking system supports connection via a http proxy server with basic authentication or without...

  • Page 6: Quick-Start Installation And Configuration

    Proxy servers using SSL-interception require a specific rule in order to allow transparent communication (franking system via F-Link to FramaOnline) via https port 443. The specific rule grants correct identification of FramaOnline2 (https certificate) for the franking Tip! system. 4 Quick-Start Installation and Configuration If you connect your franking system to a so-called SOHO (Small Office / Home Office) infrastructure via a DSL router to the internet, installation and configuration of the franking system is very simple and straight forward: Preconditions:...

  • Page 7: Supported Network Infrastructure

    5 Supported Network Infrastructure In order to connect a Frama franking system to the FramaOnline2 system via the Internet the following network structures are supported: Simple Network Layout: Your franking system is connected via a network router device (e.g. a DSL router) to the internet.

  • Page 8: Information Required For Manual Configuration / Proxy Configuration

    6 Information required for manual configuration / proxy configuration Before you start the configuration of the IP parameters of the franking system, please ask your IT personnel for the following information: What addressing mode must be used? The addressing mode defines how your franking system determines IP address and related parameters to be able to communicate in your local network.

  • Page 9: Ip Configuration

    8 IP Configuration Please use the questionnaire provided in section 10.1 to ask your IT personnel for the required information for configuring the IP parameters in your franking system. Section 8.1 describes how to login as admin user and to navigate to the network configuration screen. The following table shows you, what configuration has to be done on the franking system: IP Configuration Values Description...

  • Page 10: Admin Login And Connection Settings

    Admin Login and Connection Settings Description Matrix F12 Matrix F22 – Matrix F82 Power on the franking system Select the Admin Login Enter the pin code Select the Button “i” Select the tool button in the upper right corner. Select the button “”...
  • Page 11 Select the button “FramaOnline2” Select the Button “ ” Select the button “Network Setup” In the network configuration menu (2 pages), you can  define the network settings of the franking system,  display the actual configuration,  trigger a connection test, ...

  • Page 12: Display Current Network Configuration

    Display Current Network Configuration Description Matrix F12 Matrix F22 – Matrix F82 Power on the franking system, login as “Admin” and navigate to the network settings page  refer to section 8.1 F12: Go to the second page of the network configuration screen with the button “...
  • Page 13  sample: Static IP and no proxy  sample: Static IP and proxy with authentication...

  • Page 14: Dhcp

    DHCP Description Matrix F12 Matrix F22 – Matrix F82 Power on the franking system, login as “Admin” and navigate to the network settings page  refer to section 8.1. Press the button “Address Type” until it displays on the second line “DHCP”.

  • Page 15: Static Ip Address

    Static IP Address Note! Due to the limited space in the buttons, some of the static IP parameters may not be display completely in the button. But you are always able to check and see the complete value of a parameter, by pressing the button.
  • Page 16 Press the button “Subnet Mask”. Enter the subnet mask to the value defined by your IT personnel. Complete the entry by pressing “ ”. The franking system will only accept valid subnet masks:  Format: n.n.n.n  0 ≤ n ≤ 255 Press the button “DNS-Server”.
  • Page 17 Enter the default gateway IP address to the value defined by your IT personnel. Complete the entry by pressing “ ”. The franking system will only accept valid subnet masks:  Format: n.n.n.n  0 ≤ n ≤ 255 Now you have set all parameters for a static IP address configuration.

  • Page 18: No Proxy Server

    No Proxy Server Description Matrix F12 Matrix F22 – Matrix F82 Power on the franking system, login as “Admin” and navigate to the network settings page  refer to section 8.1 F12: Go to the second page of the network configuration screen with the button “...

  • Page 19: Proxy Server Without Authentication

    Proxy Server without Authentication Description Matrix F12 Matrix F22 – Matrix F82 Power on the franking system, login as “Admin” and navigate to the network settings page  refer to section 8.1 F12: press the button “ ” to navigate to the second page Press the button “Proxy Server”...
  • Page 20 Enter (or change) the proxy server IP address to the value defined by your IT personnel. Complete the entry by pressing “ ”. The franking system will only accept valid IP addresses:  Format: n.n.n.n  0 ≤ n ≤ 255 Press the button “Username”...
  • Page 21 Now you have completed the entry of the proxy parameters. Use button “Esc” to go back to the network configuration screen This shows the resulting network configuration screen:  static IP address  Proxy Server This shows the resulting network configuration screen: ...

  • Page 22: Proxy Server With Basic Authentication

    Proxy Server with Basic Authentication Description Matrix F12 Matrix F22 – Matrix F82 Power on the franking system, login as “Admin” and navigate to the network settings page  refer to section 8.1 F12: press the button “ ” to navigate to the second page Press the button “Proxy Server”...
  • Page 23 Enter (or change) the proxy server IP address to the value defined by your IT personnel. Complete the entry by pressing “ ”. The franking system will only accept valid IP addresses:  Format: n.n.n.n  0 ≤ n ≤ 255 Press the button “Username”...
  • Page 24 Now you have completed the entry of the proxy parameters. Use button “Esc” to go back to the network configuration screen. This shows the resulting network configuration screen:  static IP address  Proxy Server This shows the resulting network configuration screen: ...

  • Page 25: Connection Test

    Connection Test Description Matrix F12 Matrix F22 – Matrix F82 Power on the franking system, login as “Admin” and navigate to the network settings page  refer to section 8.1 When you have completed the network configuration, press the button “...

  • Page 26: Internet Connection Test

    Internet Connection Test Description Matrix F12 Matrix F22 – Matrix F82 Power on the franking system, login as “Admin” and navigate to the network settings page  refer to section 8.1 F22 – F82: Press the button “ ” to navigate to the second page.

  • Page 27: Display Ip Log

    8.10 Display IP Log Description Matrix F12 Matrix F22 – Matrix F82 Power on the franking system, login as “Admin” and navigate to the network settings page  refer to section 8.1 F22 – F82: Press the button “ ” to navigate to the second page.

  • Page 28: Troubleshooting

    9 Troubleshooting Note! The part of the message text displayed to the costumer which is translated to the local language is shown in . The message text displayed in normal font is always displayed in English. Note! Due to the screen size of the Matrix F12, the screen message is displayed without the header line “...
  • Page 29 E0757 Code Screen Message Description E0757 Connection lost to FramaOnline2 system. Please refer to the manual for further info. : #0757 Possible Causes Solution   The problem may be caused by temporarily connection Try again later. problems.   No access to the internet from the network connection Use the function “Internet Connection Test”...

  • Page 30: E0767, E0768, E0769, E076A

    E0767, E0768, E0769, E076A Code Screen Message Description E0767 Invalid DNS server. Static IP Address Settings: Wrong Parameter(s) detected. Check IP settings. Please refer to the manual for further info. : #0767 E0768 ditto Invalid IP address. : #0768 E0769 ditto Invalid subnet mask.
  • Page 31 E076F Code Screen Message Description E076F No DHCP server found. Please refer to the manual for further info. : #076F Possible Causes Solution   The problem may be caused by temporary connection Try again later. problems.   No DHCP server available at all, the network requires static Use the questionnaire in section 10.1 to interrogate your IT IP address configuration.
  • Page 32 E0772 Code Screen Message Description E0772 Internet connection test failed. Unable to „ping“ google.com while no proxy is configured. Internet Connection Test Failed! Possible reasons: IP address settings, local proxy server settings, firewall settings. Please refer to the manual for further info. : #0772 Possible Causes Solution...

  • Page 33: E0750, E0751, E0752, E0762, E0763, E0765, E0766

    9.10 E0774 Code Screen Message Description E0773 Internet connection test failed. Proxy server configured but no answer from proxy server. Internet Connection Test Failed! Proxy server configured, but no answer. Check proxy server configuration. Please refer to the manual for further info. : #0774 Possible Causes Solution...

  • Page 34: Appendix

    10 Appendix 10.1 IP Configuration Questionnaire This questionnaire may be used to get the information from your IT personnel. Addressing Mode  DHCP  Static IP Address IP-Address: ___ . ___ . ___ . ___ Format: nnn.nnn.nnn.nnn, nnn <= 255 Example: 192.168.0.36 Subnet-Mask: ___ .

  • Page 35: Default Ip Configuration

    10.2 Default IP Configuration Setting Default Value Remark Addressing Mode DHCP Proxy Server No proxy server 10.2.1 Default Values Static IP Address When you switch from DHCP to static IP address, the network parameters are initialised with the following values: Setting Default Value Remark...
  • Page 36 Frama AG Matrix F series IP Configuration Manual CH-3438 Lauperswil 1018971 R02.04 – 12/13 Switzerland...

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