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Other useful information
FAQs
Here's a list of the most common questions regarding your
TELUS SmartHome Security system. For further information, visit
telus.com/homesecurity/faq
What batteries do my products use and how can I change them?
Your panel, sensors and automation devices will alert you when a battery runs low.
If your panel is emitting a low battery warning, please contact us at
to arrange a repair appointment.
For your sensors and automation devices, it's easy to change the batteries yourself.
Our how-to videos and content will walk you through the process step by step.
Instructions can be found on telus.com/smarthomeguides.
To change your camera's network settings, follow these instructions here:
1.
Log in to the web portal
2.
Select
Video
3.
Select
Settings
4.
In the "Video Device" dropdown menu, select the camera you would like to modify
your Wireless Network settings for
5.
To enter the new settings:
•
Select
Copy
This is recommended if there are other cameras on the account already
connected to the new Wi-Fi network
•
Select
Scan
a new Wi-Fi network
•
Select
Manual
encryption type
to copy the network information from another connected camera.
to scan for, enter the Wi-Fi password, and connect the camera to
to manually enter the network's SSID, Wi-Fi password, and
1-855-255-8828
|
29
Owner's Guide
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Table of Contents
Need help?
Do you have a question about the SmartHome and is the answer not in the manual?
Questions and answers
I need to operate the Telus smart home security system manually because I **** not used to the cell phone. I have tried multiple times to get an answer with result.
You can operate the TELUS SmartHome security system manually using the control panel. To arm or disarm the system via the panel:
1. Tap the Security System icon on the panel.
2. Select the desired mode to arm the system.
3. To disarm the system, enter your access code on the panel.
These actions can also be performed via the TELUS SmartHome app or web portal.
This answer is automatically generated
what does the flashing red light means on my home motion sensor
how do I reboot my security system?
Can you turn the screen off on the panel
How to display notifications on my smartphone
To display notifications from TELUS SmartHome on your smartphone, follow these steps:
1. Enable Notifications on Your Phone:
- Go to Settings on your smartphone.
- Navigate to Notifications.
- Select Telus Smart Home.
- Enable Smart Home Notification Settings.
2. Set Up Notifications in the TELUS SmartHome App:
- Open the Telus SmartHome App.
- Configure the app to send notifications to your phone.
3. Enable Push Notifications for Security Cameras (if applicable):
- Go to Video > Settings > Recording Rules.
- Select the Front Camera and click the edit (pencil) icon.
- Under Analytics Rule, scroll down and enable Push Notifications for the correct phone.
4. Customize Notification Recipients (if needed):
- Add recipients in the notification settings.
- Select names from the address book and save changes.
These steps ensure that notifications from the TELUS SmartHome system are properly set up on your smartphone.
This answer is automatically generated
How do I convert the language from French to English, 1. On the App, 2. Notifications that are sent.
Cannot unlock door even manually. Seems to be stuck
If your TELUS SmartHome door lock is stuck and cannot be unlocked manually, try the following steps:
1. Check Battery Pack – Remove the battery pack, wait 15 seconds, and reinstall it. This may reset the lock mechanism.
2. Perform Door Handing Process – If the latch bolt does not extend and retract automatically when the battery is installed, repeat the door handing process by removing and reinserting the battery pack.
3. Inspect Lock Installation – Ensure the inside lock cover is properly attached and secured with screws.
4. Verify Power Supply – Ensure the batteries are fresh and correctly installed.
5. Check for Obstructions – Make sure the latch bolt and strike plate are aligned and not blocked.
If the issue persists, consider resetting the lock or contacting support.
This answer is automatically generated
How do I find my admin code
When I arm my ADT system to Stay, it starts a countdown and peeps while it is doing that. How do I stop the beeping and the countdown?
To stop the beeping and countdown when arming your TELUS SmartHome system to Stay, you can turn off the exit sounds. This prevents the system from beeping while you're leaving.
This answer is automatically generated
One of my sensors is defective and I want to remove it from the system. How do I do this? Thanks.