Table of Contents
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Table of Contents
Related Manuals for TELUS SmartHome
Summary of Contents for TELUS SmartHome
- Page 1 TELUS SmartHome Security Owner’s Guide Version 2...
- Page 2 Quick Start Guide Getting started with your TELUS SmartHome Security This Quick Start Guide is meant to provide you with a preview of the most popular features to help you start using what your system has to offer. You can find more detailed information on each feature starting from Page 7.
- Page 3 For SMS notifications: Add your mobile number on the > > Number > Save • For Push notifications: you must use your TELUS SmartHome app on a mobile device: Menu > Notifications > Toggle on Push Notifications > Toggle on Push 3.
- Page 4 Entry Delay - The panel will give you time to Additional Options - View additional disarm once a “delay door” has been opened. arming options by touching “ ” icon Turn this off with a touch. on the right side. TELUS SmartHome Security...
- Page 5 How to use your alarm panel Disarming Touch to disarm panel manually. SMITH HOME ARMED AWAY Disarming your system When your system is armed, there are multiple ways to disarm: Disarming Manually Disarming Remotely To manually disarm your panel, touch To remotely disarm your panel, login the icon in the center of the screen.
- Page 7 Welcome Welcome to smarter security Thanks for choosing a TELUS SmartHome Security system. In this guide, you’ll find important information about your account, as well as some tips on how to set up and get the most out of your system.
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Page 8: Table Of Contents
An alarm occurs. What now? Using your new security system 1. Users and access codes 2. Video clips 3. Personalized notifications Explore smarter security Scenes Rules Scheduling Other useful information FAQs Billing Make your home even smarter TELUS SmartHome Security... -
Page 9: Getting Started With Smarter Security
Getting started with smarter security Practice makes perfect By default, your security system is in Test Mode for 48 hours. We want you to feel confident operating your new system and reduce the chance of false alarms. For this reason, your security system is in Test Mode for the first 48 hours after installation. -
Page 10: 48-Hour Checklist
Set up your My TELUS account Register for My TELUS online at telus.com/MyTELUS, then click Link an Account. My TELUS lets you view your bill and make instant payments, as well as sign up for pre-authorized payments. My TELUS Username DID YOU KNOW? - Page 11 Log in to the TELUS SmartHome Security web portal While the TELUS SmartHome app provides the most frequently used features on the go, many advanced set-up functions are only available through the web portal. Visit telus.com/homesecurity/login TIP: Bookmark the web portal page for easy access for when you want to change your settings.
- Page 12 Make sure you keep these details up-to-date to ensure the right people are contacted. If you haven’t already provided the following information to TELUS during the purchase or installation process, or if you would like to update your information, please login to the TELUS SmartHome app or web portal.
- Page 13 If you have one or more video cameras, select the Video tab in the TELUS SmartHome app to access this device Adjust recording rules and settings to your preferred specifications. Double-check the positioning of your cameras Set up your recording schedule and clip duration Note: Your camera will record a maximum of 3,000 clips a month.
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Page 14: Alarm Process
Your primary system control button is found on the home screen of your mobile app and on the main page of the online portal. Simply tap on the Security System icon to arm or disarm your TELUS SmartHome Security system. Note that arming the system does not automatically engage your locks. TIP: You may be charged by your municipality if an emergency service provider is dispatched in response to a false alarm. - Page 15 Arming and disarming the system from your panel Arming and disarming via the panel couldn’t be easier. Just tap the Security System icon, then select your desired mode. To disarm the system via the panel, you’ll need to enter your access code. When arming the system from any device, you have the choice of 2 different modes: Selecting...
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Page 17: An Alarm Occurs. What Now
Guard Response may be available in your • The CMS will first attempt to contact you region as an additional verification step. by phone See telus.com/guardresponse to see if • you are eligible for this service. If you cannot verify whether the alarm is • a true or false alarm, the CMS will then... - Page 18 Some emergency service providers will only dispatch authorities if the alarm is verified to be a true alarm. To achieve this verification and prevent you from incurring false alarm fees, we attempt to verify the event through a series of steps based on industry proven best-practices. Failure to determine the nature of an alarm at any step will escalate the response to the next course of action.
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Page 19: Using Your New Security System
Access control allows approved users to come and go with ease, while maintaining your home’s security and your peace of mind. Your TELUS SmartHome Security system allows you to grant unique user codes for family and trusted guests. These codes securely allow your visitors the freedom to come and go without sacrificing security or control. -
Page 20: Video Clips
2.1 Configuring your cameras A. Check and adjust your camera sensitivity and positioning Doorbell Camera Other Cameras Log in to your TELUS SmartHome app Log in to the TELUS SmartHome app Open the Menu at the top left corner of... - Page 21 Now that your cameras are set up, you’re able to stream live video and view saved clips any time, simply by accessing the Video section of the TELUS SmartHome app or web portal. How weather can impact your cameras Depending on your camera sensitivity settings, certain weather events –...
- Page 22 3,001 clips over the course of three months, the 3,001st clip will replace your 1st clip, and so on. You can save certain clips so they are not overwritten by going to your TELUS SmartHome account and “protecting” the clip.
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Page 23: Personalized Notifications
When you receive one, you can simply secure your home remotely through your TELUS SmartHome app. No more worrying about whether you remembered to arm your system! Set up personalized notifications Log in to the TELUS SmartHome app or web portal and go to the Notifications Select the New Notification... -
Page 24: Explore Smarter Security
Example Scene—Bedtime Let’s set up a one-tap Scene that turns off all devices and secures the house. Open the menu on the TELUS SmartHome app or web portal Select Automation, then Scenes from the top menu... -
Page 25: Rules
Rules TELUS SmartHome Security sheds a whole new light on your evening walks — literally. Now when you open the front door at nighttime, your entry lights automatically turn on. With Rules, your TELUS SmartHome Security system can activate certain functions based on other events. - Page 26 Other Rules can be set to activate based on your location — for instance, your thermostat turns itself up when you leave work. To activate location-based Rules, we need to first enable Geo-Services and create a Geo-Fence. Enable Geo-Services Log in to the TELUS SmartHome app Menu then Geo-Services...
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Page 27: Scheduling
Click Your devices will now activate /deactivate on a regular schedule as selected. DID YOU KNOW? TELUS SmartHome Security integrates well with other smart home devices — including Amazon Alexa, Nest, Google Assistant and many other Z-Wave products. Owner’s Guide... -
Page 29: Other Useful Information
Other useful information FAQs Here’s a list of the most common questions regarding your TELUS SmartHome Security system. For further information, visit telus.com/homesecurity/faq What batteries do my products use and how can I change them? Your panel, sensors and automation devices will alert you when a battery runs low. - Page 30 To update your emergency contact list, call TELUS at 1-855-255-8828. TELUS also offers a Voluntary Suspension on Services (VSOS) to help you save money during your time away. VSOS disconnects your mobility services so that you don’t have to continue paying for products you’re not using.
- Page 31 If you want to disable your entire alarm system so that no alarm events are forwarded to a CMS operator, you can call TELUS and request that your account be put in Test Mode. Putting your account back in Test Mode can be useful for when you’re undertaking activities that may trigger a high volume of false alarms (e.g.
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Page 33: Billing
Billing At TELUS we bill one month in advance. Depending on the install date of your system, your next bill may look a little different than usual and include partial charges from the date of install until the start of your next bill cycle. -
Page 34: Make Your Home Even Smarter
Smart Door Lock Connected to the Doorbell Camera, or used separately, the keyless Smart Door Lock allows you to lock and unlock your door from your TELUS SmartHome app or on the door itself using a customized code. Jasco Smart Light Bulb This smart bulb is fully dimmable and controllable from the TELUS SmartHome app. - Page 35 1-855-255-8828 telus.com/homesecurity TELUS, the TELUS logo, the future is friendly and telus.com are trademarks of TELUS Corporation, used under license. All copyrights for images, artwork and trademarks are the property of their respective owners. All rights reserved. © 2020 TELUS. All rights reserved. 20-0584...
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Questions and answers
I need to operate the Telus smart home security system manually because I **** not used to the cell phone. I have tried multiple times to get an answer with result.
You can operate the TELUS SmartHome security system manually using the control panel. To arm or disarm the system via the panel:
1. Tap the Security System icon on the panel.
2. Select the desired mode to arm the system.
3. To disarm the system, enter your access code on the panel.
These actions can also be performed via the TELUS SmartHome app or web portal.
This answer is automatically generated
what does the flashing red light means on my home motion sensor
how do I reboot my security system?
Can you turn the screen off on the panel
How to display notifications on my smartphone
To display notifications from TELUS SmartHome on your smartphone, follow these steps:
1. Enable Notifications on Your Phone:
- Go to Settings on your smartphone.
- Navigate to Notifications.
- Select Telus Smart Home.
- Enable Smart Home Notification Settings.
2. Set Up Notifications in the TELUS SmartHome App:
- Open the Telus SmartHome App.
- Configure the app to send notifications to your phone.
3. Enable Push Notifications for Security Cameras (if applicable):
- Go to Video > Settings > Recording Rules.
- Select the Front Camera and click the edit (pencil) icon.
- Under Analytics Rule, scroll down and enable Push Notifications for the correct phone.
4. Customize Notification Recipients (if needed):
- Add recipients in the notification settings.
- Select names from the address book and save changes.
These steps ensure that notifications from the TELUS SmartHome system are properly set up on your smartphone.
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How do I convert the language from French to English, 1. On the App, 2. Notifications that are sent.
Cannot unlock door even manually. Seems to be stuck
If your TELUS SmartHome door lock is stuck and cannot be unlocked manually, try the following steps:
1. Check Battery Pack – Remove the battery pack, wait 15 seconds, and reinstall it. This may reset the lock mechanism.
2. Perform Door Handing Process – If the latch bolt does not extend and retract automatically when the battery is installed, repeat the door handing process by removing and reinserting the battery pack.
3. Inspect Lock Installation – Ensure the inside lock cover is properly attached and secured with screws.
4. Verify Power Supply – Ensure the batteries are fresh and correctly installed.
5. Check for Obstructions – Make sure the latch bolt and strike plate are aligned and not blocked.
If the issue persists, consider resetting the lock or contacting support.
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How do I find my admin code
When I arm my ADT system to Stay, it starts a countdown and peeps while it is doing that. How do I stop the beeping and the countdown?
To stop the beeping and countdown when arming your TELUS SmartHome system to Stay, you can turn off the exit sounds. This prevents the system from beeping while you're leaving.
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One of my sensors is defective and I want to remove it from the system. How do I do this? Thanks.