Samsung Galaxy S7 Edge Basic Manual page 50

■ After-sales service
If you are unsure about anything regarding after-sales
service, contact the following service contact.
Customer Service Center (for service canceling procedure
in case of loss or theft)
From a land-line phone,
From an au mobile phone, 113 without area code (toll free)
Business hours 24 hours (7 days a week)
Keitai Guarantee Service Center (for loss, theft, damage)
From a land-line phone/From an au cell phone,
0120-925-919 (toll-free)
Business hours 9:00－20:00 (7 days a week)
Online Replacement Desk (24 hours a day over the Internet)
* Can be accepted only from a personal computer or smartphone
https://cs.kddi.com/support/n_login.html
• The Application for the Internet acceptance, if "damage",
"wet", "theft" and "loss" are eligible. In the case of spontaneous
failure (not the cause damage, such as water wet, but does
not power on, the screen does not function or other), it will be
accepted by phone for interview is required.
• To apply for the Internet, you need the e-mail address.
48
0077-7-113 (toll-free)
■ au after-sales service information
Services Keitai Guarantee Service Plus LTE
Members
Replacement mobile phone delivery service
Spontaneous failure Free of charge
(1st year)
Spontaneous failure See the "Replacement
(2nd year or later) mobile phone delivery
service" (membership)
Partially damage,
fee table below.
water soak,
irreparable damage,
theft or loss
Holding over and repair
Spontaneous failure Free of charge
(1st year)
Spontaneous failure Free of charge (for 3
(2nd year or later) years)
Partially damage Customer charge
Upper limit: 5,000 yen
Water soak, Customer charge
irreparable 10,000 yen
Loss, theft No recompense
* Charge amounts are all tax excluded.
Others
No recompense
Free of charge
Actual cost
No recompense
(model change)