SanDisk Clip Sport Faq page 2

SanDisk Clip Sport not recognized on PC
Why is my SanDisk Clip Sport player NOT being detected by my computer when I connect it?
This may be caused by one of the following:
1. Minimum system requirements were not met
2. Corrupted drivers
3. Computer restrictions
4. Power issue
5. Bad cable
To resolve this issue, try the following solutions:
SOLUTION 1 - For brand new player or first time connecting to this computer.
For Windows XP users: verify the following operating system requirements are met.
- Windows XP SP2 or higher
- Windows Media Player 10 or higher
Download and install the latest Windows Media Player if it's not installed.
For Mac users, see SanDisk player not recognized by a Mac OS
For Windows 7 & 8 users: Proceed to Solution 2
NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be
user right restrictions that are set to disable access to new hardware or stop any program
installations. You may need to check with your IT administrator to see if this is causing the
problem.
SOLUTION 2 - Check Cable
When connecting the SanDisk MP3 player to the computer if the screen comes on but does not
show "Connected" on the screen the port is providing power however the data connection is not
working. This could be due either to the Cable, PC, or a defective device. Please try using a
different cable and connecting to a different PC. If the SanDisk MP3 player still connects and
charges but never shows connected on the screen even after trying different PC and
cables contact SanDisk support to check warranty status.
SOLUTION 3 - Refresh the driver
STEP 1 - Connect the SanDisk MP3 player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or
full.