Toothbrush Is Not On; Toothbrush Is Not Charged; Bluetooth Is Not On Or Pairing - Philips Sonicare DiamondClean Troubleshooting Manual


Philips Sonicare DiamondClean Smart

Philips Sonicare Flexcare Platinum Connected

ExpertClean

DiamondClean 9000

Philips Sonicare for Kids (Only compatible with Sonicare Kids App)

Toothbrush is not on

Turn on your toothbrush by either removing it from the charger or pressing the mode button. The lights
on the handle will illuminate to tell you that your toothbrush is turned on.

Toothbrush is not charged

If this is a new toothbrush and it is your first time trying to connect to the app, ensure that the
toothbrush handle is fully charged.

Bluetooth is not on or pairing

Check to see if the Bluetooth on your smartphone is turned on before opening the Sonicare App. If not,
go to the settings on your smartphone to turn on Bluetooth.
If it still does not connect, try to reset your Bluetooth network on your smartphone. Use below steps to
clear the cache of your Android or iPhone device:
Clear Bluetooth cache on Android
1. Go to Settings
2. Select "Application Manager"
3. Press "More" or the 3 dots in the upper right corner
4. Select "Show system apps"
5. Select "Bluetooth" or "Bluetooth share"
6. Select Storage
7. Tap "Clear Cache"
8. Restart your phone
9. Try to connect again following the steps on the Sonicare App
Clear Bluetooth cache on iOS
1. Go to "Settings"
2. Select "Bluetooth"
3. Make sure that Bluetooth is on
4. Under "my devices" tap the "info" icon next to the toothbrush
5. Select "Forget this device"
6. Try to connect again following the steps on the Sonicare App