Philips Sonicare DiamondClean Troubleshooting Manual
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Troubleshooting
My Philips Sonicare toothbrush turns off by
itself
If your Philips Sonicare Toothbrush turns off or stops vibrating by itself, try our troubleshooting
advice below to solve this issue.
Check the brushing mode selected
Your toothbrush may come with different modes and settings. Once a mode is selected, the
toothbrush works for a specific time period and then turns off automatically.
Here is an overview of possible modes and their timings:
Clean = 2 minutes
White = 2:30 minutes
Polish = 1 minute
Gum care = 3 minutes
Sensitive = 2 minutes
Gum health = 3:20 minutes
Tongue care = 20 seconds
Changes in vibration while brushing
Does the vibration of your toothbrush change momentarily while brushing, but still continues to
vibrate? If yes, this means the time pacer or the pressure sensor is on.
These features indicate when you are supposed to move onto the next section of your teeth via a
brief change in vibration. These changes are normal. The toothbrush will automatically turn off
at the end of the brushing session.
Malfunction
If your toothbrush turns off before a brushing cycle is completed, there could be a malfunction in
your device. In this case please contact us for a repair or exchange.
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Table of Contents
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Summary of Contents for Philips Sonicare DiamondClean
- Page 1 Troubleshooting My Philips Sonicare toothbrush turns off by itself If your Philips Sonicare Toothbrush turns off or stops vibrating by itself, try our troubleshooting advice below to solve this issue. Check the brushing mode selected Your toothbrush may come with different modes and settings. Once a mode is selected, the toothbrush works for a specific time period and then turns off automatically.
- Page 2 My Philips Sonicare toothbrush is not turning on Does your Philips Sonicare toothbrush no longer turn on? If there are no vibrations when you press the power button, you might want to use these possible causes and solutions to try and solve this issue yourself.
- Page 3 Toothbrush with the Sonicare App If you are unable to connect your Philips Sonicare Toothbrush to your Sonicare app, read some causes and solutions below and use our instruction video on how to set up your toothbrush with the Sonicare app.
- Page 4 DiamondClean 9000 Philips Sonicare for Kids (Only compatible with Sonicare Kids App) Toothbrush is not on Turn on your toothbrush by either removing it from the charger or pressing the mode button. The lights on the handle will illuminate to tell you that your toothbrush is turned on.
- Page 5 Toothbrush is not fully charged Place your toothbrush handle on the charger. If you see the battery indicator light blinking, or if you hear a beep, it means that your toothbrush is charging. Fully charge your Philips Sonicare Toothbrush for 24 hours.
- Page 6 Some of these updates improve charging capability. Follow these steps to check if you have the latest firmware installed on your toothbrush handle: Update (or download) the latest version of the Philips Sonicare app from the App Store or Google Play. Open the Philips Sonicare app Tap on the menu icon in the top left corner Go to "My Products"...
- Page 7 My Philips Sonicare toothbrush makes a loud noise Philips Sonicare Toothbrushes use powerful vibrations that produce up to 62,000 brush strokes per minute. The sound produced is louder than a manual toothbrush with no vibration. If this is your first electric toothbrush, it can take a while to get used to electric brushing.
- Page 8 If these tips did not solve your issue, then please contact us for further assistance.
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