quadient IX-3 User Manual
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quadient IX-3 User Manual

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Julie Morris
February 5, 2025

How do I opt for International services tracked please

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  • Page 1 User Guide Mailing Systems IX-3...

  • Page 2: Table Of Contents

    Table of Contents Read this First What you will find in this Manual ................3 Safety Requirements ..................5 Meet Your Mailing System System Layout ....................11 Accessories .....................13 Control Panel Features ..................14 Connections .....................18 Power Management ..................21 Processing Mail Choosing a Type of Imprint ................27 Preparing and Starting your Work Session ............29 Printing [Normal] Mail ..................35 Printing Incoming Mail with [Received] Mode ..........45...
  • Page 3 Generating a Report ..................93 Postage Data ....................94 Credit Data ......................96 Account Data ....................98 System Data ....................101 Online Services Online Services Overview ................107 Connecting to Online Services ..............108 Uploading Statistics ..................111 System Online Services ................112 Configuring your Mailing System Settings Overview ..................115 Changing the Display Language ..............116 Display Settings .....................117 System Time-outs and Settings ..............118...
  • Page 4 11.3 Diagnostics and System Data ..............167 Specifications 12.1 Mail Specifications ..................173 12.2 Recommended Operating Conditions ............175 12.3 General Mailing Systems Specifications .............176 12.4 Operating Specifications ................177...

  • Page 6: Read This First

    Read this First This section contains important information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions. What you will find in this Manual .........3 Safety Requirements .............5 How to Disconnect your Mailing System ............8...

  • Page 8: What You Will Find In This Manual

    What you will find in this Manual Section 1: Read this First Make sure you have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols used in the manual. Section 2: Meet Your Mailing System System features, reference descriptions of elements and controls, mail format and how to power your Mailing System off.
  • Page 9 Detailed specifications of your Mailing System. Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE: remark that explains different scenarios or situations.

  • Page 10: Safety Requirements

    Safety Requirements Power Connection Before connection, check whether the Mailing System is suitable for the local AC power voltage (230V - 50Hz). THIS SYSTEM MUST BE GROUNDED • Only connect the power plug to an outlet provided with a protective ground contact. •...
  • Page 11 Environmental compliance A program is implemented for the recycling of worn mailing machines and machines at the end of their lifetime. Contribute in a responsible way to the environmental protection by consulting your retailer internet site, or by contacting him. He will inform you of the collection and treatment processes of these machines.
  • Page 12 General Safety • Before using your Mailing System, thoroughly read the operating instructions. • To reduce the risk of fire, electric shock and injury to persons, follow normal and basic safety precautions for office equipment when using your Mailing System. •...
  • Page 13 LAN Connections Plugging the right jack in the right socket Your Mailing System uses a LAN (high speed internet connection) to connect to your customer Online Services. Network/PC LAN (8 wires) Follow the additional precautions below: • Avoid using your system during an electrical storm; as there may be a risk of electrical shock from lightning.

  • Page 14: Meet Your Mailing System

    Meet Your Mailing System Get to know your Mailing System in this section. System Layout ..............11 Accessories .................13 Control Panel Features ............14 Connections .................18 Power Management .............21 How to Turn the Mailing System to Sleep/Soft off Mode ........22 How to Turn the Mailing System to OFF Mode ..........22...

  • Page 16: System Layout

    System Layout System Components Weighing platform Measures weight of mail pieces. Base Prints envelopes and controls the Mailing System. Jam release handle Allows you to remove jammed envelopes. Feed Table Beginning of mail transport path.
  • Page 17 Inside System Base Postal Security Device Postage meter. (PSD) Cover Lift from the front to open. Ink Cartridge Prints the postal imprint on envelopes.

  • Page 18: Accessories

    Accessories Report Printer (option) A USB printer can be directly connected to the mailing system for printing mailing-related reports. For more information about compatible printers that can connect to your mailing system, please contact technical support.

  • Page 19: Control Panel Features

    Control Panel Features Display Areas Rate and Services Indicates the current rate and services selected. Date Displays the date that will be printed. Postage Indicates the amount to be printed on the envelope. Weight Current weight used to calculate postage amount. Imprint Memory Displays selected imprint memory.
  • Page 20 Allows your selection of a Text or a Slogan. Indicates that Imprint left a Text/Slogan will be printed at the left most of imprint. Keys and Shortcuts NAVIGATION KEYS Return Used to cancel, skip or go back. Home Screen Returns the system to the Home screen. Menu Accesses the menu settings.
  • Page 21 Short press: Allows the entry of alpha or numeric values (accounts or other set up information). Press Alphanumeric a key several times to display all possible characters. Keys Long press (from homepage): Used to have direct access to the corresponding memory. Short press: Clears keypad entries and existing data in entry fields or, from the home screen, refresh Clear/Reset...
  • Page 22 9WXYZwxyz 9WXYZ . , # / : @ * ? & ! - + \ _ . , # / : @ * ? & ! - + \ _ 'Clear' function 'Clear' function...

  • Page 23: Connections

    Connections Connectors Your Mailing System has USB ports that allow you to connect to a printer or an USB memory key. Connectors LAN Port To software on a PC (option) 2 USB ports To memory device or printer Power connector and To power supply switch...
  • Page 24 COM1 To Weighing platform Connection Diagram Detail of connections To connect to the LAN network, to access Online Ser- LAN Port vices...
  • Page 25 Power connectors Power connectors are shown in section Connectors on page 18.

  • Page 26: Power Management

    Power Management The System can only use the LAN if the LAN cable is connected BEFORE the power chord is plugged in. Energy Star Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution. Your Mailing System is an Energy Star qualified Mailing System that automatically goes into a low-power 'Sleep' mode after a period of inactivity.

  • Page 27: How To Turn The Mailing System To Sleep/Soft Off Mode

    How to Turn the Mailing System to Sleep/Soft off Mode Press (at the top right corner of the control panel). - A short press on the Sleep/On/Soft off mode button sets the machine to 'Sleep' mode. - A long press on the Sleep/On/Soft off mode button sets the machine to 'Soft off'.
  • Page 28 Turn Off your Mailing System. The circle (or O) indicates the system is OFF.

  • Page 30: Processing Mail

    Processing Mail This section describes how you can run mail: choosing a type of imprint, selecting a rate and weighing method, activating sealing and so on, depending on the type of process you need to apply to your mail. Choosing a Type of Imprint ..........27 Preparing and Starting your Work Session .......29 How to Sort Mail ....................29 How to Log in and Start a Work Session ............31...

  • Page 32: Choosing A Type Of Imprint

    Choosing a Type of Imprint Customizing Your Imprint When processing mail you will be required to select the 'Type of imprint' you need. For example, you can select “Normal” to print postage, or “Received” to print the date on incoming mail. For each 'Type of imprint' you select, the Mailing System displays all the specifications - and only those specifications - for the type of process you will use.
  • Page 33 Applying postage to outgoing [Normal] • Rate mail • Weight (Printing [Normal] • Date format Mail on page 35) • Text (optional) • Slogan (optional) Correct the amount on a mail [Normal] • Manual amount of postage piece (print on back of envel- (Correcting a Postage ope) Amount...

  • Page 34: Preparing And Starting Your Work Session

    Preparing and Starting your Work Session Preparation steps These preparation steps allow to run your mail more efficiently. It involves: • Sorting mail by type and task, to make processing faster (Sorting Mail by Type and Task on page 29). •...
  • Page 35 Physical characteristics. Separate mail pieces that exceed the weight, size or thickness allowed in the system mail path (see Mail Specifications on page 173). Finally, sort each stack by item size. Turning On Your System and Starting a Work Session Turning the system on automatically starts a work session on the Mailing System.

  • Page 36: How To Log In And Start A Work Session

    How to Log in and Start a Work Session To log in as a user: Press to wake-up the system. The system may display one of the following screens: Home Screen [Normal]: Login Screen: Account Screen: If the following screen is displayed: - Homescreen [Normal]: If this screen is displayed, no other step is required to navigate through the system.

  • Page 37: How To Change The Current 'Type Of Imprint

    To find an account Find your account quicker: instead of using up and down arrows, type the account number or use a barcode scanner (optional). To type letters instead of figures using the keypad, press the corresponding key several times in a row like a cell phone. (Example: To have “N”...
  • Page 38 Select Type and press [OK]. The Type of imprint screen is displayed. Select the type of imprint in the list and press [OK]. The Imprint screen is updated and displays the menu items that allow you to modify the imprint options. Press to return to the home screen.
  • Page 39 Is there enough ink in the cart- To display the level of ink in the printing headset, see ridge? How to Display Ink Level and Cartridge Data on page 150. You can be warned when the available credit gets below a preset value (see How to Set the Low-Credit Threshold on page 68).

  • Page 40: Printing [Normal] Mail

    Printing [Normal] Mail In Processing [Normal] Mail Section This section describes how to process [Normal] Mail: • Applying postage using different rates See also • About the use of the Type of imprint, see Choosing a Type of Imprint on page 27. Applying Postage for [Normal] Mail Setting Postage for [Normal] Mail The procedure below outlines steps in a recommended sequence to process your mail.
  • Page 41 Check or change the type of imprint, if you are not in [Normal] mode. Press to access the Imprint screen: The type of imprint is indicated on line 2 of the screen. To change the type of imprint, select the Type line, press [OK] and then select [Normal] in the Type of imprint screen, and press [OK].
  • Page 42 Additionally, you can configure imprint elements from the Imprint screen as follows: Change Imprint left or right: The machine supports Imprint left and Imprint right. These flexible areas allow you to select Slogan or Text. Therefore you can print a imprint with: - One slogan and one text: - Two texts: - Two slogans:...
  • Page 43 Select a rate and add services. Press to open the Rate selection screen. Type a rate number to select a rate or display new rate options. For more details, see Selecting a Rate on page 49. You are now ready to print. Setting an Imprint Memory for [Normal] Mail To set the imprint quickly, consider using imprint memories.

  • Page 44: How To Process [Normal] Mail

    How to Process [Normal] Mail In modes (Manual Weight Entry , no weight ...): From the [Normal] home screen: Press . System motors start running. Insert the envelope into the mail path against the rear-guide wall, with the side to be printed facing upwards.
  • Page 45 In mode Standard Weighing ( From the [Normal] home screen, to print postage directly on mail pieces: Put the mail piece on the Weighing Platform. The weight of the mail piece is displayed in the Weight area of the screen and the postage amount is updated.
  • Page 46 To print the imprint, insert the mail piece into the base against the rear-guide wall, with the side to be printed facing upwards. If you want to seal the envelope, first engage the flap into the moistener (option). Do not try to moisten self-adhesive envelopes. The Mailing System applies postage and the mail piece is ejected.

  • Page 47: How To Correct The Postage Amount (Settings)

    Correcting a Postage Amount Set-Up Requirements The procedure below outlines steps required to correct the postage amount on mail that has already been processed. The sequence is similar to Applying Postage for Normal Mail on page 35, except for the following: •...
  • Page 48 Check or change the type of imprint. Press to access the Imprint screen: The type of imprint is indicated on line 2 of the screen. To select an option in the screen: - Highlight the option using the arrow keys - Then press to validate your selection.

  • Page 49: How To Correct The Postage Amount (Running Mail)

    Running Mail To run mail, follow the procedure below after you have completed the sequence in How to Correct the Postage Amount Settings on page 42. How to Correct the Postage Amount (Running Mail) The postage amount is displayed on the home screen.To print postage directly onto mail pieces: Press .

  • Page 50: Printing Incoming Mail With [Received] Mode

    Printing Incoming Mail with [Received] Mode In [Received] Mode Section This section describes how to use the [Received] type of imprint, to: • Print the date on incoming mail, and/or • Print 'Received' on incoming mail See also • About the use of the Type of imprint, see Choosing a Type of Imprint on page 27.
  • Page 51 Check or change the type of imprint, if you are not in [Received] mode. Press to access the Imprint screen: The Type of imprint is indicated on line 2 of the screen. To change the type of imprint, select the Type line, press [OK] and then select [RCVD] from the Type of imprint screen and press [OK].

  • Page 52: How To Process [Received] Mail

    Processing [Received] Mail To run mail, follow the procedure below after you have completed the steps in How to Set [Received] Mode printing on page 45. How to Process [Received] Mail On the [Received] home screen: Press . System motors start running. Insert the envelope into the mail path against the rear-guide wall, with the side to be printed facing upwards.

  • Page 53: Settings Details

    Settings Details Changing the Current Account To process a batch of mail pieces using another account (on account-enabled configurations), change the account as follows. How to Change Account To change accounts: As a user: Press and select the path: Change Account The list of accounts that are available is displayed.

  • Page 54: How To Select A Rate

    Selecting a Rate Selecting a rate allows the Mailing System to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for big parcels, entered manually (see How to Enter the Weight Manually on page 54).

  • Page 55: How To Enter A Rate Code Directly

    Using Advanced Rate The Advanced Rate is where you can check and update rate table for your system. Advanced Rate screen allows you to: • Enter a Rate code. • Check Rate table information: Display the list of rate tables and see which table the system is currently using.

  • Page 56: How To Enter Postage Manually

    Entering Postage Manually To enter the postage amount manually, follow the procedure below. How to Enter Postage Manually On the home screen: Type directly the first figure of the amount using the keypad. The Manual amount entry screen appears. Complete the amount. Press [OK].
  • Page 57 Weighing types Depending on the type of mail you want to process, choose a weighing method according to the recommendations in the table below. For weighing... Select the method... Items one by one • Standard Weighing Items stacked on the Weighing Platform •...

  • Page 58: How To Change The Weighing Type

    by one and put them into the mail path. The Mailing System calculates the postage and prints the mail piece automatically. You can leave all the mail pieces in a tray on the Weighing Platform: the Mailing System will ask you to confirm printing for the last item removed (from the tray).

  • Page 59: How To Enter The Weight Manually

    How to Enter the Weight Manually To enter the weight manually from the home screen, you must first select the postal class: Press The Manual Weight Entry screen is displayed. Enter the weight (in g) and press [OK] to validate. The home screen displays the Manual Weight Entry icon ( ) and the weight entered.

  • Page 60: How To Change The Date

    Advancing the Date The Date Advance function allows you to change the date printed on mail pieces. You can set the date advance feature to change at a fixed time. This is useful if you process mail after the last mail pickup for the day.
  • Page 61 Adding Text and/or Slogan to the Imprint Selection Slogan or Text are 2 flexible areas for communication that could be slogan or text (i.e. one slogan and one text, 2 slogans or 2 texts). You can add a text and a slogan to the imprint, as illustrated below. •...

  • Page 62: How To Add (Or Cancel) A Text On The Imprint

    How to Add (or Cancel) a Text on the Imprint To add a text to the imprint, or to cancel the text: Press Select Imprint left or Imprint right. Select Text list. The Text list screen is displayed. Select the desired text in the list or select None for printing no text. icon indicates the current selection.

  • Page 63: How To Use An Imprint Memory

    Select the slogan in the list or select None for printing no slogan. icon indicates the current selection. Press [OK] to validate your selection. The Imprint screen is displayed with updated parameters (home screen: Using Imprint Memories Imprint Memories allow you to create a preset memory that can include the rate, custom text, slogan and date mode for the Type of imprint you would like to use.
  • Page 64 Using the Sealing Function Hand-Feed Table Moistener If your hand feed table is equipped with a moistener, you can close the envelopes by sliding the flap under the moistener brush while feeding them into the base mail path. Do not attempt to seal self-adhesive envelopes. Use standard flap envelopes.

  • Page 65: Advanced Operations

    Advanced Operations Emergency Stop If you want to stop the system in the event of an emergency: How to Enable an Emergency Stop To stop the run process immediately: Press...

  • Page 66: Money Operations

    Money Operations This section describes how you can load and manage money in your Mailing System to allow postage operations. Overview ................63 Managing Credit ..............64 How to Check the PSD (Meter) Credit ............64 How to Add Credit to the PSD (Meter) ............65 Unlocking the PSD (Postal Inspection) ......67 How to Unlock the PSD .................67 Low Credit Threshold ............68...

  • Page 68: Overview

    Overview The Postal Security Device (PSD) — Postage Meter The PSD, located in the base, handles the credit (or money) in your Mailing System. The PSD performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary. Check that your Mailing System is connected to a network (see Connections on page 18) and that the connection is properly...

  • Page 69: Managing Credit

    Managing Credit Checking Credit You can check the total postage used and the remaining credit in the PSD at any time. To check that the credit are available to complete your current task. Use the following steps to display your available postage credit. How to Check the PSD (Meter) Credit To check available credit: Press...

  • Page 70: How To Add Credit To The Psd (Meter)

    Adding Credit You can add credit to your Mailing System at any time by complete the steps listed below. The Mailing System then connects to the Postal Services and validates the operation. How to Add Credit to the PSD (Meter) To add credit to the PSD: Press Select Credit.
  • Page 71 See also • You can set the Mailing System to ask for a PIN code for crediting: see How to Set/Cancel a Crediting PIN Code on page 69.

  • Page 72: Unlocking The Psd (Postal Inspection)

    Unlocking the PSD (Postal In- spection) Manual Call The postal service requires your postage meter (PSD) to periodically connect for postal security regulation. If you have not connected your system after a period your system will automatically be deactivated. If your system is deactivated, you have to perform a connection to the Postal Server to unlock the PSD.

  • Page 73: Low Credit Threshold

    Low Credit Threshold Your Mailing System can warn you that credit remaining in the PSD are getting low (low-credit threshold). How to Set the Low-Credit Threshold To set a low-credit threshold: Press Select Low credit threshold. Enter the low-credit warning amount or press [C]. If you enter 0, a message is displayed "Zero amount not allowed."...

  • Page 74: Crediting Pin Code

    Crediting PIN Code You can create a crediting PIN code to control access to only those who are authorized to add postage. How to Set/Cancel a Crediting PIN Code To set a crediting PIN code: Press Select Credit PIN code. Enable or disable the PIN code by selecting ON or OFF.

  • Page 76: Managing Accounts And Assigning Rights

    Managing Accounts and Assigning Rights This section describes how you can manage accounts to track postage credit usage and/or set access rights to a variety of functions on your Mailing System. Accounting and Assigning Rights Overview ....73 Selecting an 'Account Mode' ..........75 Guidelines to Setup an Account ........76 How to Change a Shared PIN Code ..............77 Selecting an 'Account Mode' ..........80...

  • Page 78: Accounting And Assigning Rights Overview

    Accounting and Assigning Rights Overview Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorized use of a variety of functions. • Track postage expenditures: the Accounts function •...
  • Page 79 The Access Control Function You can set the Mailing System to ask for a PIN code when a user wakes the machine up to start a session. This allows you to protect the system and restrict the usage of your credit. The different access control policies you can implement are: •...

  • Page 80: Selecting An 'Account Mode

    Selecting an 'Account Mode' Introducing the 'Account Modes' The 'Account mode' allows you to set up both the Accounts and the Access Control functions (see Accounting and Assigning Rights Overview on page 73). The table below lists the functional access control for each account mode. Access Control Function Accounts Function 'No account'...

  • Page 81: Guidelines To Setup An Account

    Guidelines to Setup an Ac- count See also • Selecting an 'Account Mode' on page 75. Setting up 'No Account' The 'No Account' mode provides users with unlimited access to the system. This is the default mode in your Mailing System. Implementing “No account”...

  • Page 82: How To Change A Shared Pin Code

    Setting up 'No Account with Access Control' If you want to prevent unauthorized use of the Mailing System and do not want to use accounts, use the “No Account with Access Control” mode. This provides a single PIN code for all authorized users. Implementing “No account with access control”...
  • Page 83 Setting up 'Account' In 'Account' Mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Implementing the "Account"...
  • Page 84 Setting up 'Account with pin code' In the 'Account with pin code' Mode, users must first enter a PIN code and then select an Account. They can change accounts once they have logged in. If only one account is available, the Mailing System automatically selects it at start up.

  • Page 85: Selecting An 'Account Mode

    Selecting an 'Account Mode' See also • Guidelines to Setup an Account on page 76. How to Display and Change the 'Account Mode' To display and change the 'Account mode': From the home screen: Press and select the path: Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current 'Account Mode'...

  • Page 86: Managing Accounts

    Managing Accounts Selecting an Account Mode You can only manage accounts in the Accounts Mode. Before creating accounts, see Setting up 'Accounts' on page 78. Account Information Number of accounts The number of accounts you can create is set to 30 by default and can be increased to 100 if required.
  • Page 87 Naming limitation Account names must be unique within the system. Additional information See also • About changing the maximum number of accounts, see Account level on page 112. • Printing the current account list: Account Report on page 98. Account Management Follow the steps below to create, modify, activate/deactivate or delete accounts.

  • Page 88: How To Create An Account

    How to Create an Account To create an account, you have to activate the mode “Accounts”. See How to Display and Change the 'Account Mode' on page 80. From Account Mode Management screen, select Manage Account. The Manage Account screen is displayed. Select Account List.

  • Page 89: How To View / Edit Account Information

    How to View / Edit Account Information To view or edit an account: From the home screen: Press and select the path: Account management Manage account Account list The Account list screen is displayed. Select the account (or type the account number) and press [OK]. Select Edit / Modify.

  • Page 90: How To Activate / Deactivate An Account

    Activating Accounts This function allows you to create accounts in advance and prevent them being used before your account structure is complete. How to Activate / Deactivate an Account To activate or deactivate an account: Perform procedure How to View / Edit Account Information on page 84.

  • Page 91: How To Export An Account List

    Importing/Exporting Account Lists You can import an account list to or export an account list from your mailing machine as a CSV file using OLS or a USB memory key. Imported accounts are created and added to the existing account list as unformatted accounts.

  • Page 92: How To Import Accounts

    Importing Account List To import accounts into your Mailing System, place the CSV file on a USB memory key. You can only import CSV files located in the root directory of the USB memory key. The CSV file should have the following characteristics: Name Format is ACS_yyyymmdd_hhmmss.CSV (example: ACS_20091007_035711.CSV...

  • Page 94: Reports

    Reports This section explains how you can access and print reports for your Mailing System. Reports Overview ..............91 Generating a Report ............93 How to Generate a Report ................93 Postage Data ................94 Credit Data ................96 Account Data ...............98 How to Generate the Account Report ............98 System Data ...............101 How to Generate a IP Configuration Report ..........102 How to Generate a Proxy Configuration Report .........103...

  • Page 96: Reports Overview

    Reports Overview You can get a range of reports to regularly view, print or store information regarding your Mailing System usage, credit usage, account expenditures, etc. Your Mailing System can also upload basic data that can be viewed online. Enhanced online postal expense management reporting can be added as an option.
  • Page 97 Credit History Last refill operations performed on the Crediting machine in a selected period. History Report on page Single Account Usage for a specific account selected in Single Ac- an account list, for a selected period. count Re- port page 99 Multi Account Usage on all accounts in a selected peri- Multi Ac-...

  • Page 98: Generating A Report

    Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: • On screen • On an external printer (if any) • On a label • On a USB memory key How to Generate a Report To generate a Report: Press...

  • Page 99: Postage Data

    Postage Data Daily Usage Report This report displays, for each day of the selected period, usage data such as total items and total postage value. Requirements You have to enter the Start date and the End date of the report. The default End date is then 31 days later.
  • Page 100 Monthly Usage Report This report displays, in a selected period and per month, the total items and total postage used. Requirements This report is available as user. You have to specify the Start date and an the End date of the report. Use the selection of month and year.

  • Page 101: Credit Data

    Credit Data Credit Summary Report This report displays the information on credit usage since the installation of the system. The content is limited to the history available in the PSD. Requirements This report is available as user. Output • On label •...
  • Page 102 Credit History Report This report displays the last postage refill operations performed on the machine in a selected period. Output • Screen • USB printer • USB memory key Content Fields Comments Period Default period: • Start = Current date - 6 months •...

  • Page 103: Account Data

    Account Data Account Report This report displays the list of accounts in the system. Requirements To generate this report: • The current account mode has to be 'Account' or 'Account with pin code'. Output • Printer • USB memory key Content Data For each account:...
  • Page 104 Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. Requirements This report is available as a user. The current account mode has to be 'Account' or 'Account with pin code'. You have to select an account in the list of accounts, then the Start date and the End date of the report.
  • Page 105 Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value. Requirements This report is available as a user.

  • Page 106: System Data

    System Data Machine Configuration Report This report displays all machine settings. Output • USB printer (if installed) • USB memory key Content Fields Imprint settings (Text, Slogan, Rate) Date advance parameters Credit settings (High value, Low Credit) Connections settings System settings including, for example: •...

  • Page 107: How To Generate A Ip Configuration Report

    Output The Imprint Memory List report outputs are: • Screen • Label • USB Printer See also • Generating a Report on page 93. IP Configuration Report Requirements To generate this report: • the mailing machine must be connected to the network with a LAN. Output The IP Configuration Report outputs are: •...

  • Page 108: How To Generate A Proxy Configuration Report

    Proxy Configuration Report Output The Proxy Configuration report output is: • Label How to Generate a Proxy Configuration Report To generate a Proxy Configuration Report: Generating a Report on page 93. Server Connection History Report Provides a list of the Server Connection History where failed and successful connections appears.

  • Page 109: How To Generate A Server Connection History Report

    How to Generate a Server Connection History Report To generate a Server Connection History Report: Generating a Report on page 93.

  • Page 110: Online Services

    Online Services Online Services for your Mailing System allow you to very easily achieve tasks such as system software or optional features, and using services such as mail follow-up online. Online Services Overview ..........107 Connecting to Online Services ........108 How to Call Online Services Manually ............109 How to Test the Connection to Online Services ...........110 Uploading Statistics ............111 How to Upload Report Data to the Online Services Server ......111...

  • Page 112: Online Services Overview

    Online Services Overview The Online Services simplify the use and the update of your Mailing System. Online Services features and capabilities include: • Online reporting: the usage of your machine is available from your personal, secure web account, simplifying tracking and reporting of your postage expenses. •...

  • Page 113: Connecting To Online Services

    Connecting to Online Services Automatic calls To fully benefit from the convenience and power of Online Services, your Mailing System should permanently be connected to a network connection so that it can link to the Online Server automatically whenever required. For the usage of some services, some automatic calls are scheduled to upload corresponding data.

  • Page 114: How To Call Online Services Manually

    How to Call Online Services Manually To trigger a generic call From the home screen: Press and select the path: Advanced Settings Online services Generic call The Mailing System connects to the server and downloads the available elements. Check your mailbox for messages: see Using the Mailbox on page 136.

  • Page 115: How To Test The Connection To Online Services

    How to Test the Connection to Online Services To ping the server From the home screen: Press and select the path: Advanced Settings Maintenance Pro- cess & Diagnostics Communication Ping Server The call process starts and displays its sequence of operations on the screen. To test the server From the home screen: Press...

  • Page 116: Uploading Statistics

    Uploading Statistics This manual call uploads report data to the Online Services server, so that you can display reports that integrate the latest figures on your Online Services web page. Otherwise, automatic calls upload report data to the Online Services server at the end of each month.

  • Page 117: System Online Services

    System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time.

  • Page 118: Configuring Your Mailing System

    Configuring your Mailing System This section describes the general settings you can apply to your Mailing System. Settings Overview .............115 Changing the Display Language ........116 How to Change the Display Language ............116 Display Settings ..............117 How to Adjust the Display Contrast .............117 System Time-outs and Settings ........118 How to Change the 'Sleep timeout' ..............118 How to Change the 'Soft Off Timeout' ............119...

  • Page 120: Settings Overview

    Settings Overview This section describes the settings that are available on your system: • Change the display language. • Adjust the screen contrast. • Modify system time-outs. • Change the weighing settings • Enter connection parameters. • Check/Adjust Time and Date, activate the Automatic Date Advance function. Other user settings are described in the corresponding sections: Processing Mail on page 25,...

  • Page 121: Changing The Display Language

    Changing the Display Lan- guage You can choose a language among those available in the Mailing System for your mailing session (3 languages maximum). The machine supports only one English language. How to Change the Display Language To change the current display language: From the home screen: Press and select the path:...

  • Page 122: Display Settings

    Display Settings You can adjust the brightness of the display for bright or dark working environments. How to Adjust the Display Contrast To adjust the display brightness: From the home screen: Long press to increase or decrease the backlight. The screen updates immediately. Press [OK] to exit.

  • Page 123: System Time-Outs And Settings

    System Time-outs and Settings System settings include: • Sleep timeout • Soft Off timeout • Smart Start: function that automatically starts the system motors when you withdraw the mail piece from the weighing platform (see Choosing a Weighing Type on page 51).

  • Page 124: How To Change The 'Soft Off Timeout

    Enter the value of the 'Sleep timeout'. Use the key [C] to clear the old setting and then enter a new value. Press [OK] to validate. How to Change the 'Soft Off Timeout' To change the 'Soft Off Timeout': From the home screen: Press and select the path: Advanced Settings...

  • Page 125: How To Activate / Deactivate Smart Start

    Smart Start The Smart Start function detects when you are removing a mail piece from the weighing platform and automatically starts the system motors without you having to press the key. How to Activate / Deactivate Smart Start To activate / deactivate the Smart Start function: From the home screen: Press and select the path:...

  • Page 126: High Value Warnings

    High Value Warnings Warnings Your Mailing System can warn you that the postage amount that you have typed is higher than a preset value. This high-amount warning prevents you from accidentally printing high postage amounts. How to Set the High-Value Warning Amount To set a high-value warning amount: From the home screen: Press...

  • Page 127: Weighing Settings

    Weighing Settings The weighing settings include: • Zeroing the weighing platform • Setting the GEO code that corresponds to the geographical location of the Mailing System Zeroing the Weighing Platform You can reset the Weighing Platform to zero. How to Zero the Weighing Platform To zero the Weighing Platform as a user: From the home screen: Long press...
  • Page 128 Geodesic map...
  • Page 129 Geodesic codes...

  • Page 130: Imprint Memories

    Imprint Memories The Imprint Memories are presets for your imprint types. You can quickly recall a saved setting to simplify operation and save time (see Using Imprint Memories on page 58). You can create, edit/modify or delete an Imprint Memory. Each Imprint Memory is identified by a name and a number.

  • Page 131: How To Save An Imprint Memory

    Managing Imprint Memories How to Save an Imprint Memory To save an imprint memory: From the home screen: Long press The imprint memories list is displayed. Select a line you want to save the memory. The message confirmation to save account info is displayed. Press [OK].

  • Page 132: Connection Settings

    Connection Settings Connection to the Postal Services or Online Services To add credit or access Online Services, the Mailing System can use the following networks: • An Internet access through a high speed LAN (Local Area Network). First use the procedure below to select the connection, then configure the connection. LAN settings can only be performed if the machine was actually connected to the LAN at power-up.

  • Page 133: How To Set Lan (High-Speed Internet) Parameters

    LAN Settings LAN settings can only be performed if the machine is connected to the LAN at power-up. How to Set LAN (High-speed Internet) Parameters To set the parameters of the LAN: From the home screen: Press and select the path: Advanced Settings Settings Commu-...

  • Page 134: Time And Date Management

    Time and Date Management Daylight Savings Time Transitions Your Mailing System normally auto-adjusts to Daylight Savings Time. However, if a manual adjustment is necessary, you can use either of the following procedures to correct the Mailing System time: • How to Unlock the PSD on page 67 •...

  • Page 135: How To Set The Automatic Date Advance Time

    To adjust the current time and date: From the home screen: Press and select the path: Advanced Settings Settings Date Management Adjust Date & time If you are processing postage at the time when the system clock adjusts for daylight savings time, the Mailing System will wait until you are finished before displaying the new time.
  • Page 136 Press [OK]. Select ON and press [OK] to enable the Auto Date Advance function. Select Set Hours, enter the Automatic Date Advance time (00:00 hours is not allowed) and press [OK]. Select Set working days, following by the day number on the keypad to select/deselect each day, and then press [OK].

  • Page 138: Options And Updates

    Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of imprint such as latest postal rates, additional texts or slogans. Options and Updates Process .........135 Using the Mailbox ..............136 How to Read Messages ................136 How to Delete Messages ................136 Managing Options .............137 How to Display the Options ................137...

  • Page 140: Options And Updates Process

    Options and Updates Process You can update your Mailing System by: • Adding new options, such as Differential Weighing or increasing the maximum number of accounts • Update postal Rates • Creating additional Texts for the imprint • Downloading custom Slogans To update your Mailing System's operating system, see Online Services...

  • Page 141: Using The Mailbox

    Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. The Mailbox list screen indicates unread messages and allows you to delete read messages.

  • Page 142: Managing Options

    Managing Options Consulting the Option List The option list includes the options actually loaded into your Mailing System and indicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mailing System, please contact customer service.

  • Page 143: How To Load New Options

    Activating New Options You can activate new options by connecting the Mailing System to Online Services server. New available options are automatically downloaded into your Mailing System and activated. Contact customer service to have new options ready for downloading on the Online Services server. How to Load New Options To activate an option that is ready for downloading on the Online Services server: Check that your Mailing System is connected to a network (see...

  • Page 144: Managing Custom Text Messages

    Managing Custom Text Mes- sages You can enhance your mail and increase the “openability” of your mail by adding custom text messages to the left of the imprint. You can: • Add custom text messages (and create a name for menu selection) •...

  • Page 145: How To Add A New Text Message

    Editing Text Use the procedures below to create, modify or delete texts. How to Add a New Text Message To add a new message: Display the list of text. See How to Display the List of Text Messages on page 139. Select Add new.

  • Page 146: Managing Slogans

    Managing Slogans The Slogans are graphical images you can add on the left hand side of the imprint printed on mail pieces. You can: • Display the list of slogans Rename or delete slogans from the list • Download new slogans. The available slogans are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server.

  • Page 147: How To Modify Or Delete A Slogan

    Modifying the List of Slogans The procedure below allows you to change the menu name of a slogan or to remove a slogan from the list. How to Modify or Delete a Slogan To modify or delete a slogan: Display the list of slogans (see How to Display the List of Slogans on page 141).

  • Page 148: How To Download New Slogans

    How to Download New Slogans To download new slogans: Display the list of slogans (see How to Display the List of Slogans on page 141). Select Download new and press [OK]. The Mailing System connects to the Online Services server and downloads available slogans.

  • Page 149: Managing Postal Rates

    Managing Postal Rates Your Mailing System uses rate tables to calculate postage amounts. You can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate tables New rate tables are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as a user.

  • Page 150: How To Download New Postal Rates

    Downloading New Postal Rates The procedure below allows you to download new rate tables. How to Download New Postal Rates To download new rates: Display the Advanced Rate screen (see How to Select a Rate on page 49). Select Update rate table and press [OK]. The Mailing System connects to the Online Services server and downloads available rates.

  • Page 152: Maintaining Your Mailing System

    Maintaining your Mailing System This section contains important information about the maintenance of your Mailing System in order to keep it in good condition. 10.1 Maintaining the Ink Cartridge .........149 How to Display Ink Level and Cartridge Data ..........150 How to Align the Print Heads ...............151 How to Clean the Print Heads Automatically ..........152 How to Process the Wiper ................153 How to Clean the Print Heads Manually ............154...

  • Page 154: Maintaining The Ink Cartridge

    10.1 Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the Mailing System and contains ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide a good printing quality.

  • Page 155: How To Display Ink Level And Cartridge Data

    Displaying Ink Level and Cartridge Data You can display the ink level and other cartridge data, such as: • Ink consumed in percent • Ink color • Cartridge status (present or not present) • First used date Also check the Best before date on the cartridge box. After this date, the cartridge warranty is void.

  • Page 156: How To Align The Print Heads

    Setting the Headset Alignment Aligning the print heads is required if there is an between the top and the bottom of the imprints. Your Mailing System requires the heads to be aligned after each cartridge change. How to Align the Print Heads To align the print heads: From the home screen: Press...

  • Page 157: How To Clean The Print Heads Automatically

    Check the printed pattern and use the up/down keys to select the letter that corresponds to the straightest and complete vertical line. Press [OK] to validate. Repeat the previous step until lines F are aligned. Press to exit. Cleaning the Print Heads If the printing on envelopes looks unclear or dirty in some way, clean the headset to restore the print quality.

  • Page 158: How To Process The Wiper

    Wiper Process If you want to check the wiper process, follow the procedure below. How to Process the Wiper From the home screen: Press and select the path: Cartridge Wiper Process Open the cover and remove the headset. Press [OK] twice to start the carriage motor. Check wiper and clean if neccesary, then press [OK].

  • Page 159: How To Clean The Print Heads Manually

    Manual Cleaning If automatic cleaning is not sufficient, you can clean the printing heads manually. How to Clean the Print Heads Manually To clean the print heads manually: Open the base cover. Remove the ink cartridge (see How to Change the Ink Cartridge on page 155).

  • Page 160: How To Change The Ink Cartridge

    How to Change the Ink Cartridge Open the cover: the ink cartridge moves to the replacement position. Keep fingers away from the ink cartridge while it is moving to the replacement position. Press down on the back of the ink cartridge to disengage it. Lift out the old ink cartridge.
  • Page 161 Remove the two plastic caps on the new ink cartridge. The caps are removed. Remove the protective strips from the new ink cartridge. Insert the new ink cartridge, and then push it forward until you hear the click.
  • Page 162 Close the cover. The alignment process of the printing heads starts automatically.

  • Page 163: Filling The Moistener (Option)

    10.2 Filling the Moistener (Option) The hand-feed table uses water for sealing envelopes if a moistener is installed. When the system is out of water, the mailing process can continue but the envelopes are not sealed properly. How to Fill the Moistener To add water to the moistener.

  • Page 164: Cleaning The Mail Path

    10.3 Cleaning the Mail Path Cleaning the mail path includes: • Cleaning moistener brushes and sponge (if installed). • Cleaning the Mailing System sensors on the mail path. Cleaning Brushes and Sponge of the Moistener MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING! Cleaning the Brushes and Sponge (Moistener) To clean the brushes and sponge of the feed table moistener:...

  • Page 165: How To Clean The Mail Path Sensors

    Reinstall the sponge and retainer. Put the brush back. Put the moistener back into place. Cleaning Mail Path Sensors The sensors are light sensitive devices successively covered by the envelopes during their travel along the mail path. How to Clean the Mail Path Sensors To clean the mail path sensors: Use a damp cloth or 70°...

  • Page 166: Maintenance Processes

    10.4 Maintenance Processes Maintenance process details The maintenance processes listed below are only to be completed on request from by Customer Service. Check that your Mailing System is connected to the LAN before starting. Press and select the path: Advances Settings Maintenance Processes &...

  • Page 167: How To Run The Registration Update

    Updating Registration Check that your Mailing System is connected to the network before starting. How to Run the Registration Update To run the registration update: From the home screen: Press and select the path: Advanced Settings Maintenance Process & Diagnostics Processes Update Registration Press [OK] to begin the procedure.

  • Page 168: 11 Troubleshooting

    11 Troubleshooting This section helps you solve problems you may encounter while using your Mailing System. 11.1 Paper Jamming ..............165 How to Clear Mail Jammed in the Base ............165 11.2 Weighing Problems ............166 11.3 Diagnostics and System Data ........167 How to Access Diagnostic Data ..............168 How to Display Software Data ..............168 How to Display Hardware Data ..............169 How to Display the Machine Counters ............169...

  • Page 170: Paper Jamming

    11.1 Paper Jamming Base Jamming Envelopes are stopped in the transport mechanism of the Base. Possible causes Actions • Mail piece is too thick. Clear the Base as indicated below. • Mail size is incorrect. Correct the cause indicated in the left column: - Mail sizes: see Mail Specifica-...

  • Page 171: Weighing Problems

    11.2 Weighing Problems The Weighing Device does not Weigh Properly If the Base does not display a correct weight, complete the following actions to correct the problem. You have to check the weighing device as follows. Possible causes Actions There are vibrations or air drafts in Use a solid and steady table: the weighing area.

  • Page 172: Diagnostics And System Data

    11.3 Diagnostics and System Data Diagnostics You can gain access to all the diagnostic data listed below: Diagnostic Comments Base Sensors Reports the status ([0] or [1]) of the sensors below: • Top doc • Start print • Cover • Carriage Display The screen displays, successively, a black bar without text, then a text.

  • Page 173: How To Access Diagnostic Data

    How to Access Diagnostic Data To gain access to a diagnostic data: From the home screen: Press and select the path: Advanced Settings Maintenance Process & Diagnostics Select a test from the list displayed on the screen. System Data You have access to: •...

  • Page 174: How To Display Hardware Data

    How to Display Hardware Data To display hardware data: From the home screen: Press and select the path: Advanced Settings Maintenance System Info Hardware Information The system hardware data appears on the screen. How to Display the Machine Counters To display the data of the machine counters: From the home screen: Press and select the path:...
  • Page 175 The system displays the selected list in a table with, for each error: The Code of the error The Date where appends the error The Cycles count when the error occurred. Note the Code and refer to your customer service.

  • Page 176: 12 Specifications

    12 Specifications This sections contains the main specifications of your Mailing System. 12.1 Mail Specifications ............173 12.2 Recommended Operating Conditions ......175 12.3 General Mailing Systems Specifications ......176 12.4 Operating Specifications ..........177...

  • Page 178: Mail Specifications

    12.1 Mail Specifications Envelope Dimensions Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the illustration is not on scale). • Dimensions in mm:...
  • Page 179 Minimum Envelope Thickness Minimum envelope thickness is 0,2 mm. With the Hand-Feed table Envelope Weight 750 g Envelope Thickness 10 mm...

  • Page 180: Recommended Operating Conditions

    12.2 Recommended Operating Conditions Temperature and Relative Humidity Your Mailing System should only be operated in the following conditions: Temperature range Ambient temperature: +10°C - +40°C. Relative humidity 80% max. without condensation. Weighing accuracy To obtain the best weighing results, use a solid and steady table: •...

  • Page 181: General Mailing Systems Specifications

    12.3 General Mailing Systems Spe- cifications Dimensions (mm) (Width x Length x Height) • Base: 250 x 375 x 260 • Feed Table with moistener: 188 x 218 x 99 • Feed Table: 152 x 278 x 118 Weight • Base: 10.6 kg •...

  • Page 182: Operating Specifications

    12.4 Operating Specifications Accounts The number of accounts is set by default and can be raised optionally to 30.
  • Page 183 Index Diagnostics 161 Differential weighing 15 access control 74, 75 Differential Weighing 52, 135 Access Control 73, 75 account 14, 30, 32, 38, 48, 58, 73, 75, 76, 77, 78, 79, 81, 82, 83, 85, 91, 98, Energy Star 5, 21 99, 100, 107 Account 14, 32, 38, 75, 76, 77, 78, 79, 80, 81, 82, 85, 87, 91, 98, 99, 100, 125...
  • Page 184 mail format 3 Rate Selection 15 mail path 7, 159 rate tables 50, 144, 145 mailbox 136 Rate tables 144 Mailbox 136 RCVD 27 maintenance processes 161 Received 27, 45, 47 Manual Weight Entry 15, 52 reports 91 Manual Weight Entry mode 166 Reports 3, 63, 73, 91, 108, 167 memory 15, 18, 93, 94, 95, 97, 98, 101, rezero 33...
  • Page 185 A0091109/B- 15/04/2020...
  • Page 186 A0091109/B- 15/04/2020...

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