Bluetooth - Weiser Aura Troubleshooting Manual

5

Bluetooth

A
When should I delete the lock from my smartphone's Bluetooth list?
A1: After deleting the lock from the app.
A2: When trying to re-pair or re-activate the lock after a failed attempt.
B
Bluetooth pairing is not working.
1. Remove the lock from your smartphone's Bluetooth device list (if it exists).
2. Turn off and on the Bluetooth services on your smartphone.
3. Try again.
C
My lock will not pair after the first pairing attempt failed.
1. Remove the lock from your smartphone's Bluetooth device list (if it exists).
2. Turn off and on the Bluetooth services on your smartphone.
3. Try again.
D
The lock flashes red when I try Bluetooth pairing.
1. Remove the lock from your smartphone's Bluetooth device list (if it exists).
2. Turn off and on the Bluetooth services on your smartphone.
3. Try again. If you are the Owner of the lock, you may also perform a Factory Reset.
E
I cannot connect to my lock via Bluetooth after successful pairing.
1. Turn off and on the Bluetooth services on your smartphone.
2. Power cycle your lock: remove the battery pack, press and hold the program button
for 5 seconds, press and hold button A for 5 seconds, then replace the battery.
3. Try again. You may need to reboot your phone.
F
When trying to pair Bluetooth, my lock beeps 3 times.
1. Remove the lock from your smartphone's Bluetooth device list (if it exists).
2. Turn off and on the Bluetooth services on your smartphone.
3. Try again. If you are the Owner of the lock, you may also perform a Factory Reset.
G
I deleted the app and then reinstalled it but now the app is
reporting a "No lock paired" error.
1. Remove the lock from your smartphone's Bluetooth device list (if it exists).
2. Turn off and on the Bluetooth services on your smartphone.
3. Bluetooth pair the lock with your smartphone.
4. Try again.
H
I see my lock during the Bluetooth pairing process, what do I do now?
On the search results screen, tap on the lock you wish to pair.
Technical Support
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www.weiserlock.com
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