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Troubleshooting
If this happens:
You should:
Helix does not communicate with your PC.
Check the power and USB connections between the cradle and your PC.
Be sure to use the supplied USB cable; any others may prevent your
Helix from charging or communicating properly with your PC.
Remove your Helix from its cradle, then re-insert.
Artist and song title information does not
Helix may not correctly show the artist and song information
display correctly.
(ID3 tags) of certain foreign songs.
You cannot transfer songs that you
Helix is not compatible with the Napster To Go monthly subscription
downloaded with Napster To Go™ into Helix.
service. To transfer songs from your PC to your Helix, you must
purchase individual songs or albums from XM+Napster Light or
XM+Napster.
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Customer Support
Specifications
Helix Player
Dimensions
56 mm (W) x 94 mm (H) x 16 mm (D)
2.2 in (W) x 3.7 in (H) x 0.6 in (D)
Weight
128 g
4.5 oz
Storage capacity
1 GB (The capacity of the built-in memory may be less than
indicated; a portion of the memory is used by the Helix
firmware.)
Music file formats
MP3 and WMA fixed bitrates:
32, 48, 64, 96, 128, 160, 192, 256, 320 kbps
MP3 and WMA variable bitrates:
64-128, 128-256, 160-320 kbps
Audio output
3.5 mm mini-stereo jack
Antenna connector (home and car cradles)
RF SMB
Battery
Type: lithium ion
Voltage: 3.7 V
Capacity: 1750 mAh
External power
Voltage: 5 V DC
Current: 2000 mA
Polarity:
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