Caring For Your Zoleo Communicator; Troubleshooting; Problems, Causes And Solutions - Iridium Zoleo User Manual

ZOLEO Global Satellite Communicator User Manual
•
You will still be able to use the ZOLEO App for app-to-app messaging over the internet.
• SOS is disabled when your ZOLEO service is suspended or cancelled.
A suspension or cancellation can only be done by the account owner. To suspend or cancel
your ZOLEO subscription, sign into your online account at

17. Caring for your ZOLEO communicator

• Prevent foreign matter from entering the USB port. Clean around the USB port cover before
opening it.
• Keep the USB port flap closed whenever you are not charging the ZOLEO communicator.
•
Use a clean damp cloth to clean the device. Chemical leaners and solvents may damage the
buttons and casing. Also clean the device if it is exposed to saltwater.
•
Failure to use, charge or store the ZOLEO communicator within the temperature ranges
may cause permanent damage to the device's internal circuitry and void your warranty.

18. Troubleshooting

18.1

Problems, causes and solutions

Problems
I cannot acquire a satellite signal.
Messages appear with a red failure
icon after trying to send.
Check-in messages aren't delivering
to the intended recipient.
I'm not receiving my ZOLEO email or
SMS messages in my ZOLEO App.
The ZOLEO communicator is on but it
is not responding.
Causes and solutions
• Ensure your ZOLEO communicator is outdoors and free of any
obstructions.
• Ensure you have line of sight to the sky. A satellite passes overhead
every 10 minutes so it could take some time.
• Ensure you have internet or satellite coverage.
• Ensure the ZOLEO communicator is connected to your ZOLEO App.
• Press and hold the failed message and select "Retry".
• Recipient's contact details may be incorrect. Check the online account.
• Your ZOLEO communicator and app might not be linked.
• If the Weather and SOS tabs are not visible in the ZOLEO App,
connect the ZOLEO App and ZOLEO communicator.
• You may not have internet coverage. If there is no internet coverage,
position your ZOLEO communicator for good satellite coverage and
connect it with your ZOLEO App.
• Power saving may be set to 60 minutes, so it could take an hour before
you get the message. Try to
changing the power saving setting to check for messages more frequently.
•
Power your ZOLEO communicator off and back on again.
• Close the ZOLEO App using the Task Manager on your smartphone
https://zoleo.com.
manually checking for messages
or
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