Iridium Zoleo User Manual
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Iridium Zoleo User Manual

Global satellite communicator
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  • Page 2 ZOLEO Global Satellite Communicator User Manual Legal Notices, Intellectual Property, Trade Secret, Proprietary or Copyrighted Information Please review legal notices on our website at https://www.zoleo.com/en/legal-notice Privacy Learn more about our privacy policy and GDPR compliance at https://www.zoleo.com/en/security-and-privacy-policy. Export Compliance Information This product is controlled by the export laws and regulations of the United States of America.

  • Page 3: Table Of Contents

    Charge your ZOLEO communicator ....................9 Activate your ZOLEO communicator ....................9 Install the ZOLEO App ........................10 Connect your ZOLEO communicator with your ZOLEO App ............ 10 Test your ZOLEO communicator ....................11 Turning on and Off ........................12 Turn on ............................
  • Page 4 Hot-battery warning ........................22 16. Miscellaneous Information ...................... 22 16.1 Find a misplaced ZOLEO communicator ..................22 16.2 Invite friends to join the ZOLEO community ................22 16.3 Change your smartphone or tablet ....................22 16.4 Share your ZOLEO communicator ....................22 16.5...

  • Page 5: Introduction

    The ZOLEO Global Satellite Communicator is a portable global messaging device that connects you to the Iridium satellite network for pole-to-pole global coverage. The ZOLEO App is a free optional extra that can be installed on iOS and Android smart devices (such as smart phones and tablets) and enables you to: •...
  • Page 6 The website used by the account owner to activate the ZOLEO device and to manage contact and plan details (set up by the account owner during the activation process). ZOLEO App An account set up in the ZOLEO server that enables the ZOLEO App user to send and account receive messages.

  • Page 7: Items Supplied

    Carabiner USB charging cable Quick Start Guide and two information cards If any of these items are missing, contact the retailer who sold you the ZOLEO communicator or contact ZOLEO directly using the email addresses below: • North America: care.na@zoleoinc.com •...

  • Page 8: Account Owners And Users

    As the account owner, you will set up an online account and specify activation details. This is necessary before the ZOLEO device can be used. You can always change those details by logging into your online account.

  • Page 9: Charge Your Zoleo Communicator

    The ZOLEO communicator is powered by a rechargeable battery. The battery cannot be removed. IMPORTANT: You will not be able to use the ZOLEO communicator until you start charging. It is recommended that you fully charge your ZOLEO communicator before you start using it. In standby mode, the battery will be able to supply power for more than 200 hours.

  • Page 10: Install The Zoleo App

    3. Place the smart device within 50 meters of the ZOLEO communicator and remove any obstacles between them. 4. Open the ZOLEO App and tap the ZOLEO tab at the bottom of the screen and select the ZOLEO IMEI that corresponds to the IMEI printed on the back of your ZOLEO communicator.

  • Page 11: Test Your Zoleo Communicator

    Only one ZOLEO App can be linked with the ZOLEO communicator at any one time. If you wish to share your ZOLEO communicator with another app user, you must first unlink/disconnect from the ZOLEO device using the ZOLEO App or online account.

  • Page 12: Turning On And Off

    To preserve battery power, turn off your ZOLEO communicator by pressing down the Power button for 3 seconds or by navigating to the Device Settings in your connected ZOLEO App. A tone is emitted to indicate that the ZOLEO communicator is turned off.

  • Page 13: Send An Sos Alert

    The ZOLEO communicator does not need to be on to send an SOS alert. Pressing and holding down the SOS button will turn on the ZOLEO communicator if it is not already on and activate an SOS alert.

  • Page 14: Send A Check-In Message

    (i.e. 2 minutes), the check-in message will fail, and the device will emit a descending tone. The ZOLEO App will show a check-in countdown displaying when your next available check-in window commences. Once sent, a check-in message cannot be cancelled.
  • Page 15 *When the ZOLEO App first connects with the ZOLEO communicator, the ZOLEO App is registered with the ZOLEO server as the current companion to the ZOLEO communicator (that is, a link is created between the ZOLEO App and the ZOLEO communicator).

  • Page 16: Failed Messages

    During activation, you may choose a unique, designated ZOLEO email address for your device which enables you to send emails from your ZOLEO App. An email message sent from your ZOLEO App will appear to the recipient as having come from your designated ZOLEO email address (specified during activation).

  • Page 17: Check For Messages

    Weather internet or satellite †Your ZOLEO communicator will alert you when you receive a message, but the message can only be read via the connected ZOLEO App. 10.4 Check for messages By default, the ZOLEO communicator and ZOLEO App automatically check for new messages every 12 minutes.

  • Page 18: Battery Status

    The satellite signal strength is shown whenever the ZOLEO communicator is connected to your ZOLEO App and messages are being sent or received via the Iridium satellite network. It is also shown during an SOS. The signal strength is indicated by one of three icons.

  • Page 19: Set The Notification Sound

    13.3 Set the notification sound A short sound will alert you when you receive a message in the ZOLEO App. You can override the default sound in the ZOLEO App settings menu. The sounds emitted by the ZOLEO communicator when it is sending and receiving messages is not affected by the sound you choose for messages in the ZOLEO the app.

  • Page 20: Summary Of Led And Audio Behaviours

    ZOLEO Global Satellite Communicator User Manual 14. Summary of LED and Audio Behaviours 14.1 Power 14.2 Messaging...

  • Page 21: Sos Alerts

    This default can be changed in the Power-saving settings. 15.1 Power-saving settings If you want to change this default setting, ensure that your ZOLEO communicator and ZOLEO App are connected and navigate to Device Settings in the ZOLEO App. Table: Power-saving options Option Battery usage...

  • Page 22: Hot-Battery Warning

    If you cannot find your ZOLEO communicator, you may be able get the ZOLEO communicator to emit a tone to alert you to its whereabouts. For this feature to work, your ZOLEO App and ZOLEO communicator must already be connected.

  • Page 23: Your Zoleo Online Account

    Change your ZOLEO plan You can change your ZOLEO plan for one device at a time by using the rate plan drop down menu on the Devices & Plans page in your online account. For pricing plans, please visit https://www.zoleo.com/en/plans/.

  • Page 24: Caring For Your Zoleo Communicator

    ZOLEO Global Satellite Communicator User Manual • You will still be able to use the ZOLEO App for app-to-app messaging over the internet. • SOS is disabled when your ZOLEO service is suspended or cancelled. A suspension or cancellation can only be done by the account owner. To suspend or cancel your ZOLEO subscription, sign into your online account at https://zoleo.com.

  • Page 25: Hardware Reset

    In addition, any data that might be stored in it—such as messages waiting to be sent, messages waiting to be transferred to a ZOLEO App and your customized settings—will be lost.

  • Page 26: Upgrades

    IMPORTANT: Since keeping your ZOLEO communicator up to date requires that your ZOLEO App is also up to date, it is important that you regularly check for ZOLEO App updates in the Apps Store or Google Play.
  • Page 27 Accuracy 2 m under ideal conditions Satellite Operator Iridium Operating angle limits The ZOLEO communicator should be facing upwards, with clear visibility to the sky of at least 81.8 degrees from the perpendicular in all directions Bluetooth Version BLE 4.1 Range 50+ m under ideal conditions...
  • Page 28 ZOLEO Global Satellite Communicator User Manual Published API For approved partners Environmental Operating temperature –20 C to +55 Storage temperature –20 C to +60 Battery charging temperature C to +45 Ingress protection IP68 (1.5 m for 30 minutes) Shock MIL-STD-810G Regulatory and approvals Regulatory •...

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