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PAX E500 Faqs

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PAX E500 FAQs & Troubleshooting Guide
PAX E500 FAQs & Troubleshooting Guide
Date: 2018-09-07
Version: 0.4
20180907 v0.4
.
1
PAX Customer Support
support@pax.us
(877) 859-0099
www.pax.us

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  • Page 1 PAX E500 FAQs & Troubleshooting Guide PAX E500 FAQs & Troubleshooting Guide Date: 2018-09-07 Version: 0.4 20180907 v0.4 PAX Customer Support support@pax.us (877) 859-0099 www.pax.us...

  • Page 2: Preface

    If you cannot resolve the Issue, please contact us. PAX support operates 24 hours a day, 7 days a week. Your level of access to this Service is governed by the support plan arrangements made between PAX and your Organization. Please consult this support plan for further information about your entitlements, including the hours when telephone support is available to you.

  • Page 3: Revision History

    Add K-Slot® information and image. Clarify that the slot is not reinforced with metal. Add disclaimer for use of E500 as a hot spot. Explain that overlays are not permitted per PCI PED requirements.

  • Page 4: Table Of Contents

    How do I turn the E500 on and off? ....................7 Is the E500 available in other colors? ................... 7 2.10 Will the E500 operate, both the Android tablet and the Q20, if the power plug is removed? How long would it operate? ........................8 2.11 How do I check the battery level on the E500? ................
  • Page 5 2.37 How long can the E500 run on battery before the battery is dead? .......... 13 2.38 What is the E500 battery life? How many recharge cycles can be performed before the battery must be replaced? ..........................13 2.39 When should I replace the battery? ................... 13 2.40...

  • Page 6: Purpose

    It displays external device information and facilitates remote updates, local updates, key downloads, PPN authorization, and interface support. In the case of the E500, PDM provides information about the state of the USB connection between the E500 and the Q20. 2.6 What is PAXInject Proxy? The PAXInject Proxy is an application developed by PAX for Android terminals.

  • Page 7: How Do I Turn The E500 On And Off

    E500 Power Button Press and hold the button for 3 seconds and the E500 will turn on. To turn the E500 off, press and hold the button for 3 seconds and then select Power off on the E500 screen. Powering Off the E500 For a mandatory shutdown, press and hold the button for 10 seconds.

  • Page 8: Will The E500 Operate, Both The Android Tablet And The Q20, If The Power Plug Is Removed? How Long Would It Operate

    2.14 What is the screen resolution? Can I change the screen resolution? The screen resolution for the 8” E500 screen is 1280 x 800 pixels. The screen resolution for the 4.3” Q20 screen is 480 x 272 pixels. The screen resolution for the E500 and the Q20 are fixed and cannot be changed.

  • Page 9: How Are The Communication Ports, Like The Cash Drawer, Configured On The E500

    Clean the print head and paper roll confetti, if any, on a weekly basis. 2.20 How can I tell if the E500 needs to have a new paper roll installed? The color of the paper roll changes when the paper roll is near its end. Also, when the yellow Paper Out indicator lights, a new paper roll needs to be installed.

  • Page 10: The Printer Paper Comes Out, But Nothing Is Printing. What Should I Do

    Reprint the transaction and verify the transaction is printed on the receipt. 2.22 How should the E500 be cleaned? What cleaner should be used? Use a dry cloth to wipe the E500 on a regular basis. PAX recommends cleaning the E500 every 2 to 3 days.

  • Page 11: My Terminal Froze Up. How Do I Reset The Terminal

    Rebooting the E500 If the reboot isn’t successful, perform a mandatory shutdown. Press and hold the power button for 10 seconds. Once the E500 has shut down, press and hold the power button for 3 seconds to restart the terminal.

  • Page 12: How Is The Display Brightness Adjusted

    2.32 How is the display brightness adjusted? On the E500, the display brightness can be adjusted within the Settings mode. From the terminal idle screen, select Settings > Display > Brightness level. Move the slide to the right to brighten the display or to the left to darken the display.

  • Page 13: The Screen Times Out And Goes Dark Too Soon. How Do I Adjust The Display Timeout

    2.36 Should I keep the terminal plugged into the power supply during use? Yes, leave the power cord plugged into an AC power source for full functionality. If the E500 is not plugged in, the printer, RJ11 (cash drawer), USB, and HDMI would be unusable.

  • Page 14: The Terminal Has Intermitted Wi-Fi Connectivity

    Some equipment such as microwave ovens and curling irons can impact Wi-Fi coverage. 2.44 Why can’t I load my application onto the E500? Verify that the application you are trying to load is signed. Unsigned applications cannot run on the Android tablet.
  • Page 15 PAX E500 FAQS & TROUBLESHOOTING GUIDE *PAX Technology, Inc. is not responsible for the content, quality, accuracy or completeness of any information or materials contained in on these pages. PAX Technology, Inc. does not endorse any content, viewpoints, products, or services contained on these pages and shall not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information.

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