Grandstream Networks UCM6510 User Manual
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Grandstream Networks UCM6510 User Manual

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  • Page 1 Grandstream Networks, Inc. UCM6510 IP PBX User Manual...
  • Page 2 Grandstream Networks, Inc. is not allowed. The latest electronic version of this user manual is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
  • Page 3 GNU GPL INFORMATION UCM6510 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 4: Table Of Contents

    Firmware Version 1.0.2.5 ........................ 42 Firmware Version 1.0.1.12 ......................43 Firmware Version 1.0.0.25 ......................44 WELCOME ....................45 PRODUCT OVERVIEW ................46 Feature Highlights .......................... 46 Technical Specifications ......................... 46 P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 5 INSTALLATION ................... 49 Equipment Packaging ........................49 Connect your UCM6510 ......................... 49 Safety Compliances ........................51 Warranty ............................51 GETTING STARTED ................... 52 Use The LCD Menu ........................52 Use The LED Indicators ......................... 54 Using the Web UI ........................... 55 Accessing the Web UI......................
  • Page 6 Batch Add IAX Extensions ..................... 161 Batch Extension Resetting Functionality ..................163 Search and Edit Extension ......................163 Export Extensions ........................164 Import Extensions ........................165 Extension Details ......................... 172 P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 7 PIN Groups ........................... 227 Inbound Routes ..........................231 Inbound Rule Configurations ....................232 Inbound Route: Prepend Example ..................237 Inbound Route: Multiple Mode ....................238 Inbound Route: Route-Level Mode..................239 P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 8 Record New Custom Prompt ....................277 Upload Custom Prompt......................277 Download All Custom Prompt ....................278 Username Prompt Customization ....................278 Upload Username Prompt File from Web GUI ................ 278 P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 9 PICKUP GROUPS ..................315 Configure Pickup Groups ......................315 Configure Pickup Feature Code....................315 MUSIC ON HOLD ..................317 FAX SERVER .................... 320 Configure Fax/T.38 ........................320 Receiving FAX ..........................322 P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 10 Call Park ............................361 Park a Call ..........................361 Retrieve Parked Call ......................361 Monitor Call Park CID Name Information (GXP21xx Phones Only) ......... 362 Call Recording ..........................362 P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 11 HTTPS API (New) ........................388 HTTPS API (Old) .......................... 389 CDR Real-time Output Settings ....................390 CTI SERVER ..................... 392 ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS) .... 393 CRM INTEGRATION ................. 394 P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 12 Interfaces Status........................423 System Status ..........................425 General ..........................425 Network ..........................426 Storage Usage ........................426 Resource Usage ........................427 System Events ..........................428 Alert Events List........................428 P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 13 Operation Log ..........................458 Upgrading ............................ 459 Upgrading via Network......................459 Upgrading via Local Upload ....................461 No Local Firmware Servers....................462 Backup ............................463 Backup/Restore ........................463 Data Sync ..........................465 P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 14 PRI/SS7/MFC/R2 Signaling Trace ..................478 Analog Record Trace ......................478 E&M Immediate Record Trace ....................480 Service Check ........................480 Network Status ........................481 EXPERIENCING THE UCM6510 SERIES IP PBX ........482 P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 15 Table 3: LCD Menu Options ........................53 Table 4: UCM6510 LED Indicators ......................54 Table 5: HTTP Server Settings ....................... 60 Table 6: UCM6510 System Settings  Network SettingsBasic Settings ..........61 Table 7: UCM6510 Network Settings802.1X ..................69 Table 8: UCM6510 Network SettingsStatic Routes................69 Table 9: UCM6510 System Settings ...
  • Page 16 Table 76: Video Conference Room Configuration Parameters .............. 258 Table 77: Video Conference Basic Settings ..................259 Table 78: Video Conference Schedule Parameters ................260 Table 79: IVR Configuration Parameters ....................268 P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 17 Table 101: Emergency Numbers Parameters ..................338 Table 102: Callback Configuration Parameters ..................340 Table 103: Event List Settings ......................343 Table 104: UCM6510 Feature Codes ....................354 Table 105: Parking Lot ......................... 360 Table 106: Add SCA Private Number....................366 Table 107: Editing the SCA Number .....................
  • Page 18 Table 157: Data Sync Configuration ..................... 466 Table 158: Cleaner Configuration ......................470 Table 159: USB/SD Card Files Cleanup ....................473 Table 160: Syslog Parameters ......................475 Table 161: Ethernet Capture ........................ 476 P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 19 Figure 19: Create New Port Forwarding ....................72 Figure 20: UCM6510 Port Forwarding Configuration ................73 Figure 21: GXP2160 Web Access Using UCM6510 Port Forwarding ............73 Figure 22: OpenVPN® feature on the UCM6510 ..................75 Figure 23: Register Domain Name on noip.com ..................76 Figure 24: UCM6510 DDNS Setting .......................
  • Page 20 Figure 46: Create New Holiday ......................97 Figure 47: System SettingsTime SettingsHoliday ................98 Figure 48: UCM6510 Email Settings ....................100 Figure 49: UCM6510 Email Settings: Send Test Email ................. 101 Figure 50: Email Templates........................101 Figure 51: Conference Schedule Template................... 102 Figure 52: Email Send log ........................
  • Page 21 Figure 98: UCM6510 FXO Tone Settings ..................... 183 Figure 99: UCM6510 PSTN Detection ....................183 Figure 100: UCM6510 PSTN Detection: Auto Detect ................184 Figure 101: UCM6510 PSTN Detection: Semi-Auto Detect ..............184 Figure 102: FXS Ports Signaling Preference ..................186 Figure 103: FXO Ports ACIM Settings ....................
  • Page 22 Figure 156: IPVT SIP Trunk page......................264 Figure 157 - Peer Trunk to IPVT ......................264 Figure 158 - IPVT Mode........................265 Figure 159 - IPVT Outbound Pattern ....................265 P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 23 Figure 196: Global Queue Settings ...................... 311 Figure 197 : Switchboard summary ...................... 312 Figure 198: Call Queue Switchboard....................313 Figure 199: Queue Agent ........................314 Figure 200: Edit Pickup Group ......................315 P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 24 Figure 238: Download Recording File from CDR Page ................. 362 Figure 239: Enabling SCA Option under Extension’s settings ............... 364 Figure 240: SCA Number Configuration ....................364 Figure 241: SCA Private Number Configuration ................... 365 P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 25 Figure 279: Wakeup Service Feature Code ..................414 Figure 280: Announcements Center ..................... 415 Figure 281: Announcements Center Group Configuration..............416 Figure 282: Announcements Center Code Configuration ..............417 P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 26 Figure 319: Change Password ......................455 Figure 320: Change Username ......................456 Figure 321: Login Timeout Settings ...................... 457 Figure 322: Operation Logs ......................... 458 Figure 323: Operation Logs Filter ......................459 P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 27 Figure 329: Backup / Restore ......................464 Figure 330: Local Backup ........................465 Figure 331: Data Sync ......................... 466 Figure 332: Restore UCM6510 from Backup File ................. 467 Figure 333: Reset and Reboot ......................468 Figure 334: Cleaner ..........................469 Figure 335: USB/SD Card Files Cleanup .....................

  • Page 28: Document Purpose

    DOCUMENT PURPOSE The intent of this document is to provide device administrators an overview of the specifications and features of the Grandstream UCM6510 IPPBX system. To learn more about the UCM6510, please visit http://www.grandstream.com/support to download additional guides. This guide covers following topics: ...

  • Page 29: Change Log

    CHANGE LOG This section documents significant changes from previous versions of the UCM6510 user manual. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.20.31  Added more details to HA-related syslog. [Syslog] ...
  • Page 30 Added support for DOD to be assigned to UCM's Fax Sending feature. [Direct Outward Dialing (DOD) via VoIP Trunks]  [Zero Config] Auto Discover can now search for devices located on subnets added to the Subnet Whitelist. [Discovery] P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 31 Added the ability to upload a custom Dial by Name prompt. [Custom Prompt]  [Digital Trunks] Direct Callback option will be hidden if E&M Immediate or E&M Wink is selected for the Edit T1 PortSignaling. [Direct Callback] P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 32 The Username field will no longer require "cn=" to precede username. [Username] Character limit changed for the following fields:  LDAP ServerRoot Password: 32 [LDAP Server]  LDAP ServerRoot DN: 64 [LDAP Server]  Phonebook Download ConfigurationsUsername: 64 [Username] P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 33 Routing, and Fax Destination. [Inbound Route: Import/Export Inbound Route] Users can now export PIN Groups. [Exporting PIN Groups from CSV files] The PIN Groups with Privilege Level option has been added to allow PIN groups to work P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 34 Domain names can now be sent in the request URL by configuring the From Domain field. [From Domain]  [Security] Added support to specify minimum/maximum TLS version. [TLS Security] P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 35: Firmware Version 1.0.19.29

     Added Emergency Recordings page to view the records of Emergency calls. [EMERGENCY]  Increased concurrent registration limit of Grandstream Wave Web to 500 for UCM6510. [Wave WebRTC Video Calling & Conferencing]  Added a toggle checkbox to enable/disable Announcement Paging. [Configure Announcement Paging] ...

  • Page 36: Firmware Version 1.0.18.13

    Added ability to view CID of parked calls on VPKs/MPKs configured as monitored call park. [Monitor Call Park CID Name Information (GXP21xx Phones Only)]  Added support for endpoint call forwarding under ring group. [Endpoint Call Forwarding Support] P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 37: Firmware Version 1.0.16.20

    Added character restrictions to device firmware file names. [firmware file name]  Added Email-to-Fax support. [Enable Email-to-Fax] Firmware Version 1.0.16.20  Added an option to enable/disable remote voicemail access function. [Voicemail Remote Access] P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 38: Firmware Version 1.0.16.18

    Added support for SYN Flood defense. [SYN-Flood Defense Enable]  Improved Voice Message Responses for failed SIP trunk calls. [voice message responses]  Added Queue Log option to backup/restore page. [Backup/Restore] P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 39: Firmware Version 1.0.14.24

    Added support for call forward whitelist. [FWD Whitelist]  Added Fail2Ban defense from web login attack. [Login Attack Defense]  Added limitation for maximum number of call queue static agents. [Static Agents limitation] P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 40: Firmware Version 1.0.13.14

    Added support for Outbound Route Time Condition. [Time Condition]  Added support for IPv6. [IPv6 Address]  Added support for MTU configurable. [MTU]  Added support of CRM. [CRM] P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 41: Firmware Version 1.0.11.27

    Added banned user list for Web GUI login attempts. [Login S]  Added Email template support. [Email Templates]  Added outbound route country restriction.  Added external disk usage alert option. [Alert Events List] P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 42: Firmware Version 1.0.10.44

    [General]  Added options “ICE Support” and “STUN Server” in Web GUIPBXInternal OptionsRTP Settings. [PBX Settings/RTP Settings]  Added payload type setting for VP8 in Web GUIPBXInternal OptionsPayload. [Payload] P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 43: Firmware Version 1.0.2.7

    Added ability to go back to IVR menu from Dial By Name by pressing the star key. [Dial By Name Configuration]  Added ability to filter alert logs. [Alert Log]  Added ability to delete alert logs. [Alert Log]  Added NAT option for peer trunk. [VOIP TRUNKS] P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 44: Firmware Version 1.0.1.12

    Added Alert-info configuration for distinctive ringing on inbound route. [Inbound Routes]  Added ability to prepend digits/trunk name to inbound calls’ caller ID. [Inbound Routes]  Modified Static Routes Interface display when network method is changed. [Static Routes] P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 45: Firmware Version 1.0.0.25

    Firmware Version 1.0.0.25  This is the initial version. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 46: Welcome

    User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adapter with the UCM6510 as it may cause damage to the product and void the manufacturer warranty.

  • Page 47: Product Overview

    2x RJ11 ports (with lifeline support) T1/E1/J1 Interface 1x RJ45 port 1x Gigabit WAN port Network Interfaces 1x Gigabit LAN port with PoE support 1x Gigabit port for Hot-Standby Clustering redundancy NAT Router P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 48 Fail2ban, alert events, whitelist, blacklist, strong password requirement. Physical Universal Power Supply Input: 100-240VAC, 50-60Hz; Output: DC+12VDC, 1.5A Unit Weight: 2.165 Kg; Physical Package weight: 3.012 Kg Dimensions 440mm (L) x 185mm (W) x 44mm (H) P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 49 A-TICK: AS/NZS CISPR 22 Playlist B, AS/NZS CISPR 24, AS/NZS Compliance 60950, AS/ACIF S002  ITU-T K.21 (Basic Level); UL 60950 (power adapter)  T1: TIA-968-B Section 5.2.4  E1: TBR12/TBR13, E1: AS/ACIF P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 50: Installation

    INSTALLATION Before deploying and configuring the UCM6510 series, the device needs to be properly powered up and connected to a network. This section describes detailed information on installation, connection and warranty policy of the UCM6510 series. Equipment Packaging Table 2: UCM6510 Equipment Packaging...

  • Page 51: Figure 3: Ucm6510 T1/E1/J1 Crossover Cable Pin-Out

    UCM6510; connect the other end into the uplink port of an Ethernet switch/hub. 2. Connect the 12V DC power adapter into one of the power jacks located on the back of the UCM6510. It is highly recommended to connect the other end of the plug to a surge protected power outlet. For power redundancy, connect a second 12V DC power adapter into the other power jack.

  • Page 52: Safety Compliances

    Warranty If the UCM6510 series IP PBX was purchased from a reseller, please contact the company where the device was purchased for replacement, repair or refund. If the device was purchased directly from Grandstream Networks, contact our Technical Support Team for an RMA (Return Materials Authorization) number before the product is returned.

  • Page 53: Getting Started

    GETTING STARTED To get started with the UCM6510 setup process, use the following available interfaces: LCD display, LED indicators, and web portal.  The LCD display shows hardware, software, and network information and can be navigated via the DOWN and OK buttons next to the display. From here, users can configure basic network settings, run diagnostic tests, and factory reset.

  • Page 54: Table 3: Lcd Menu Options

    Time Clock) test pattern. Check the system time from either the LCD idle screen or in the web portal System Status->System Information->General page. To revert back to the correct time, manually reboot the device. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 55: Use The Led Indicators

    SSH Switch Disable SSH SSH access is disabled by default Use The LED Indicators The UCM6510 has LED indicators in the front to display connection status. The following table shows the status definitions. Table 4: UCM6510 LED Indicators LED Indicator...

  • Page 56: Using The Web Ui

    Microsoft IE (version 8+), Mozilla Firefox, Google Chrome, etc. To access the UCM's web portal, follow the steps below: Figure 4: UCM6510 Web GUI Login Page 1. Make sure your computer is on the same network as the UCM.

  • Page 57: Setup Wizard

    Note: By default, the UCM6510 has Redirect From Port 80 enabled. As such, if users type in the UCM6510 IP address in the web browser, the web page will be automatically redirected to the page using HTTPS and port 8089.

  • Page 58: Main Settings

    Maintenance: Manages settings and logs related to system management and maintenance such as user management, activity logs, backup settings, upgrade settings and troubleshooting tools. Web GUI Languages Currently the UCM6510 Web GUI supports the following languages: English, Simplified Chinese, Traditional Chinese, Spanish, French, Portuguese, Russian, Italian, Polish, German.

  • Page 59: Web Gui Search Bar

    Figure 6: UCM6510 Web GUI Language Web GUI Search Bar Users can search for options in the web portal with the search bar on the top right of the page. Figure 7: Web GUI Search Bar Saving and Applying Changes After making changes to a page, click on the "Save"...

  • Page 60: Setting Up An Extension

    Figure 8: UCM6510 Web GUI: Apply Changes Setting Up an Extension Power on the UCM6510 and your SIP endpoint. Connect both devices to the same network and follow the steps below to set up an extension. 1. Log into the UCM web portal and navigate to Extension/TrunkExtensions 2.

  • Page 61: System Settings

    SYSTEM SETTINGS This section will explain the available system-wide parameters and configuration options on the UCM6510. This includes settings for the following items: HTTP server, network, OpenVPN, DDNS, LDAP server, email server, and HA. HTTP Server The UCM6510's embedded web server responds to HTTP/HTTPS GET/POST requests and allows users to configure the UCM via web browsers such as Microsoft IE, Mozilla Firefox, and Google Chrome.

  • Page 62: Network Settings

    If the protocol or port has been changed, the user will be logged out and redirected to the new URL. Network Settings After successfully connecting the UCM6510 to the network for the first time, users could log in the Web GUI and go to System SettingsNetwork Settings to configure the network parameters for the device. Select each tab in Web GUISystem SettingsNetwork Settings page to configure LAN/WAN settings, 802.1X...
  • Page 63 LAN (when Method is set to “Switch”) IP Method Select DHCP, Static IP, or PPPoE. The default setting is DHCP. IP Address Enter the IP address for static IP settings. The default setting is 192.168.0.160. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 64 If “Dual” is selected as “Method”, users will need assign the default interface to be Default Interface LAN 1 (mapped to UCM6510 WAN port) or LAN 2 (mapped to UCM6510 LAN port) and then configure network settings for LAN1 and LAN 2. Default interface is LAN2.
  • Page 65 Enter the Prefix length for static settings. Default is 64 DNS Server 1 Enter the DNS server 1 address for static settings. DNS Server 2 Enter the DNS server 2 address for static settings. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 66: Figure 9: Ucm6510 Network Interface Method: Route

    Method: Route WAN port interface is used for uplink connection; LAN port interface is used as a router. Please see the sample diagram below. Figure 9: UCM6510 Network Interface Method: Route  Method: Switch WAN port interface is used for uplink connection; LAN port interface is used as bridge for PC connection.

  • Page 67: Dhcp Client List

    “Default Interface” and configure “Gateway IP” if static IP is used for this interface. Figure 11: UCM6510 Network Interface Method: Dual DHCP Client List This page lists all the detected devices on the LAN and the IP addresses that were provided to them.

  • Page 68: Figure 13: Add Mac Address Bind

    The Bind Status for the selected MAC addresses should now be changed from "Unbound" to "Bound". Reviewer note: the 1.0.20.x text will be changed from "Unbind" to "Unbound" and "Binding" to "Bound". P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 69: Figure 15: Ucm6510 Using 802.1X As Client

    IEEE 802.1X is an IEEE standard for port-based network access control. It provides an authentication mechanism to device before the device is allowed to access Internet or other LAN resources. The UCM6510 supports 802.1X as a supplicant/client to be authenticated.

  • Page 70: Static Routes

    A static route is a pre-determined path that the network traffic travels to reach a specific host or network. On the UCM6510, the static route function allows the device to use manually configured routes, instead of dynamically assigned routes or the default gateway. Static routes can be used to define a route when no others are available or can serve as complementary routes alongside existing routes as failover routes with existing routing on the UCM6510 as a failover backup, and etc.

  • Page 71: Figure 17: Ucm6510 Static Route Sample

    Specify the network interface “LAN”, “WAN” or “Data trunk 1” (“Data Trunk 1” Interface option will show only when the data trunk is enabled) on the UCM6510 to reach the destination using the static route. The following diagram shows a sample application of static route usage on UCM6510.

  • Page 72: Port Forwarding

    In this network, by default the IP phones in network 192.168.69.0 are unable to call IP phones in network 192.168.66.0 when registered on different interfaces on the UCM6510. Therefore, we need configure a static route on the UCM6510 so that the phones in isolated networks can make calls between each other. Figure 18: UCM6510 Static Route Configuration Port Forwarding The UCM network interface supports router functionality that allows users to configure port forwarding.

  • Page 73: Figure 19: Create New Port Forwarding

    LAN IP: Enter the GXP2160's IP address. LAN Port: Enter the port that will be opened on the GXP2160 to allow access. Protocol Type: Select the protocol to use for this port forwarding. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 74: Openvpn

    Figure 20: UCM6510 Port Forwarding Configuration This will allow users to access the GXP2160 web portal from an external network. Figure 21: GXP2160 Web Access Using UCM6510 Port Forwarding OpenVPN® The UCM can be configured as an OpenVPN client. Table 10: UCM6510 System SettingsNetwork SettingsOpenVPN®...
  • Page 75 Upload a client certificate. This file will be renamed as ‘cliend.crt’ automatically. Client Cert OpenVPN® Upload a client private key. This file will be renamed as ‘client.key’ automatically. Client Key P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 76: Ddns Settings

    Figure 22: OpenVPN® feature on the UCM6510 DDNS Settings Configuring UCM DDNS settings will allow the UCM to be accessed via domain name instead of IP address. UCM supports the following DDNS services:  dydns.org  noip.com  freedns.afraid.org ...

  • Page 77: Figure 23: Register Domain Name On Noip.com

    2. Navigate to System SettingsNetwork SettingsDDNS Settings, check the Enable DDNS option, select your service provider, and configure all the displayed fields. Figure 24: UCM6510 DDNS Setting 3. You can now use the configured domain to access the UCM web portal.

  • Page 78: Security Settings

    Figure 25: Using Domain Name to Connect to UCM6510 Security Settings The UCM offers several methods of protection against malicious attacks and unauthorized access such as firewall rules, connection thresholds, and Fail2ban. To get started on configuring security settings, navigate to the System SettingsSecurity Settings page.

  • Page 79: Table 11: Ucm6510 Security SettingsStatic DefenseCurrent Service

    Table 11: UCM6510 Security SettingsStatic DefenseCurrent Service Port Process Type 7777 Asterisk TCP/IPv4 Slapd TCP/IPv4 Dropbear TCP/IPv4 Lighthttpd TCP/IPv4 8089 Lighthttpd TCP/IPv4 Opentftpd UDP/IPv4 9090 Asterisk UDP/IPv4 6060 zero_config UDP/IPv4 5060 Asterisk UDP/IPv4 4569 Asterisk UDP/IPv4 5353 zero_config UDP/IPv4 37435...

  • Page 80: Table 13: Firewall Rule Settings

    Users can click on to edit the rule or click on to delete the rule. The UCM must be rebooted for the new rules to take effect. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 81: Dynamic Defense

    192.168.5.200 1500:2000 The following figure shows a configuration example like this:  If a host at IP address 192.168.5.7 initiates more than 20 TCP connections to the UCM6510, it will be added into UCM6510 blacklist.  This host 192.168.5.7 will be blocked by the UCM6510 for 5000 seconds.

  • Page 82: Fail2Ban

    Figure 27: Configure Dynamic Defense Fail2ban Fail2Ban feature on the UCM6510 provides intrusion detection and prevention for authentication errors in SIP REGISTER, INVITE and SUBSCRIBE and prevents SIP brute force attacks on the PBX system. Once an IP address exceeds the allowed number of login or SIP authentication attempts within the configured "Max Retry Duration"...

  • Page 83: Figure 28: Fail2Ban Settings

    Figure 28: Fail2ban Settings P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 84: Tls Security

    Enable Asterisk service for Fail2Ban. The default setting is disabled. Please make sure both “Enable Fail2Ban” and “Asterisk Service” are turned on to use Fail2Ban Asterisk Service for SIP authentication on the UCM6510. Listening Port Configure the listening port number for the service. By default, port 5060 will be Number used for UDP and TCP, and port 5061 will be used for TLS.

  • Page 85: Ssh Access

    SSH switch now is available via Web GUI and LCD. User can enable or disable SSH access directly from Web GUI or LCD screen. For web SSH access, please log in UCM6510 web interface and go to System SettingsSecurity SettingsSSH Access. By default, SSH access is disabled for security concerns. It is highly recommended to only enable SSH access for debugging purpose.

  • Page 86: Ldap Server Configurations

    If users have the Grandstream phone provisioned by the UCM6510, the LDAP directory has been set up on the phone and can be used right away for users to access all phonebooks generated in the UCM6510. Additionally, users could manually configure the LDAP client settings to manipulate the built-in LDAP server on the UCM6510.

  • Page 87: Ldap Phonebook

    Figure 31: LDAP Server Configurations The UCM6510 LDAP/LDAPS server supports anonymous access (read-only) by default. Therefore, the LDAP client does not have to configure username and password to access the phonebook directory. The “Root DN” and “Root Password” (limited with 64 and 32 characters respectively) here are for LDAP management and configuration where users will need provide for authentication purpose before modifying the LDAP information.

  • Page 88: Figure 34: Ldap ServerLdap Phonebook

    Prefix” DN” will filled with “ou=people,dc=pbx,dc=com”. Once added, users can select to edit the phonebook attributes and contact list (see figure below) or select to delete the phonebook. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 89: Figure 36: Edit Ldap Phonebook

    Here is an example CSV file. Please note “Account Number” and “Phonebook DN” fields are required. Users can export a phonebook file from the UCM's LDAP phonebook section and use it as a template. Figure 38: Phonebook CSV File Format P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 90: Figure 39: Ldap Phonebook After Import

    In the CSV file, users can specify different phonebook DN fields for different contacts. If the phonebook DN already exists on the UCM6510 LDAP Phonebook, the contacts in the CSV file will be added into the existing phonebook. If the phonebook DN does not exist on the UCM6510 LDAP Phonebook, a new phonebook with this phonebook DN will be created.

  • Page 91: Ldap Client Configurations

     LDAP Client Private Key: Upload LDAP client private key. The following figure gives a sample configuration for UCM6510 acting as an LDAP client. Figure 41: LDAP Client Configurations To configure Grandstream IP phones as the LDAP clients for UCM, please refer to the following example: ...
  • Page 92 LDAP Version: If existed, please select LDAP Version 3  Port: 389 The following figure shows the configuration information on a Grandstream GXP2170 to successfully use the LDAP server as configured in [Figure 31: LDAP Server Configurations]. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 93: Time Settings

    The current system time can be found under System StatusDashboard and System Information. To configure the UCM to automatically update time, navigate to System SettingsTime SettingsAutomatic Date and Time. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 94: Set Date And Time

    The configurations under Web GUISystem SettingsTime SettingsAutomatic Date and Time page require reboot to take effect. Please consider configuring auto time updating related changes when setting up the UCM6510 for the first time to avoid service interrupt after installation and deployment in production. Table 16: Auto Time Updating...

  • Page 95: Ntp Server

    Manually setup time will take effect immediately after saving and applying change in the Web GUI. If users would like to reboot the UCM6510 and keep the manually setup time setting, please make sure “Remote NTP Server”, “Enable DHCP Option 2” and “Enable DHCP Option 42” options under Web GUISystem SettingsTime SettingsTime Auto Updating page are unchecked or set to empty.

  • Page 96: Table 17: Create New Office Time

    Check this option to show advanced options. Once selected, please specify Show Advanced Options “Month” and “Day” below. Month Select the months for office time. Select the workdays in one month. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 97: Holiday

    System administrators can define holidays which can be used as conditions for call forwarding and inbound routing. To configure this, navigate to System SettingsTime SettingsHoliday and click on the Add button to create a new holiday. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 98: Table 18: Create New Holiday

    Once done, click on “Save” and then “Apply Change” for the holiday to take effect. The holiday will be listed in the web page as the figure shows below. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 99: Email Settings

    Type destination SMPT servers.  Client: UCM will send emails to the configured SMTP server to forward to the final destination. Credentials for the SMTP server will be required. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 100 Configure the POP/POP3 server port for the configured username POP/POP3 Server Port Example: 995 Display Name Specify the display name in the FROM header in the Email. Specify the sender’s Email address. Sender For example: pbx@example.mycompany.com. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 101: Figure 48: Ucm6510 Email Settings

    The following figure shows example email settings, where 192.168.6.202 is the SMTP server. Figure 48: UCM6510 Email Settings Once configuration is complete, click on the Save button first and then the Test button to verify that the settings work. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 102: Email Templates

    The following figure shows the new dialog prompted to test the Email setting. Fill in a valid Email address to send a test Email to verify the Email settings on the UCM6510. Figure 49: UCM6510 Email Settings: Send Test Email Email Templates The UCM provides various email templates for different email notifications.

  • Page 103: Figure 51: Conference Schedule Template

    Finally, users can click on to upload a custom picture to the email template to display their own logo in the sent mails for example P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 104: Email Send Log

    Enter the email code to filter with Email Send Module Select the email module to filter with from the drop-down list, which contains:  All Modules  Extension  Voicemail  Conference Schedule P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 105: Recordings Storage

    If “Enable Auto Change” is selected, the recording storage location will automatically change to NAS, USB Disk, or SD card if they are available. If all storage location types are available, the priority will be NAS->USB Disk->SD Card->Local storage. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 106: Figure 55: Recordings Storage Prompt Information

    Figure 56: Recording Storage Category On the UCM6510, recording files are generated and exist in 3 categories: normal call recording files, conference recording files, and call queue recording files. Therefore, users have the following options when select the categories to copy the files to the external device: ...

  • Page 107: Provisioning

    SIP devices. To provision a phone, three steps are involved, i.e., discovery, configuration and provisioning. This section explains how Zero Config works on the UCM6510. The settings for this feature can be accessed via Web GUIValue-added FeaturesZero Config.

  • Page 108: Auto Provisioning Settings

    After understanding the Zero Config configuration architecture, users could configure the available options for end point devices to be provisioned by the UCM6510 by going through the three layers. This configuration architecture allows users to set up and manage the Grandstream end point devices in the same LAN area in a centralized way.

  • Page 109: Figure 58: Ucm6510 Zero Config

    When the phone boots up, it sends out SUBSCRIBE to a multicast IP address in the LAN. The UCM6510 discovers it and then sends a NOTIFY with the XML config file URL in the message body. The phone will then use the path to download the config file generated in the UCM6510 and take the new configuration.

  • Page 110: Table 21: Auto Provision Settings

    Zero Config page. Note: When disabled, SIP devices can still be provisioned by manually sending NOTIFY from the UCM6510 which will include the XML config file URL for the SIP device to download. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 111: Discovery

    Please make sure an extension is manually assigned to the phone or “Automatically Assign Extension” is enabled during provisioning. After the configuration on the UCM6510 Web GUI, click on “Save” and “Apply Changes”. Once the phone boots up and picks up the config file from the UCM6510it will immediately apply the configuration.

  • Page 112: Figure 60: Auto Discover

    “Scan Method” and “Scan IP”. The IP address segment will be automatically filled in based on the network mask detected on the UCM6510. If users need scan the entire network segment, enter 255 (for example, 192.168.5.255) instead of a specific IP address. Then click on “Save” to start discovering the devices within the same network.

  • Page 113: Uploading Devices List

    (valid IP address, valid MAC address, device model, version, account..etc.), otherwise the UCM will reject the file and the operation will fail: Figure 63: Device list - CSV file sample P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 114: Managing Discovered Devices

     Click on to batch update a list of devices, the UCM on this case will send SIP NOTIFY message to all selected devices to update them at once. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 115: Global Configuration

    Global Policy Global configuration will apply to all the connected Grandstream SIP end point devices in the same LAN with the UCM6510 no matter what the Grandstream device model it is. It is divided into two levels:  Web GUIValue-added FeaturesZero ConfigGlobal Policy ...

  • Page 116: Table 22: Global Policy Parameters - Localization

    Otherwise, the ITSP feature code will be used. If set to “Yes”, pressing the number key “#” will immediately dial out the Use # as Dial Key input digits. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 117: Table 24: Global Policy Parameters - Contact List

    If “Manual” is selected, the LDAP configuration below will be applied to Source the SIP end device.  If “PBX” is selected, the LDAP configuration built-in from UCM6510 Web GUISystem SettingsLDAP Server will be applied. Address Configure the IP address or DNS name of the LDAP server.
  • Page 118 It must be a subset of the LDAP Name Attributes. XML Phonebook Select the source of the phonebook XML server.  Phonebook XML Server Disable Disable phonebook XML downloading. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 119: Table 25: Global Policy Parameters - Maintenance

    “ZC_firmware” in the USB storage root directory.  Local SD Card Media If selected, an SD card needs to be plugged into the UCM6510 and the firmware file must be put under a folder named “ZC_firmware” in the USB storage root directory.
  • Page 120 Configure the URL/IP address for the syslog server. Syslog Level Select the level of logging for syslog. Send SIP Log Configures whether SIP messages will be included in the syslog. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 121: Table 26: Global Policy Parameters - Network Settings

    “Local UCM Server” is selected as source, click to upload wallpaper file to the UCM6510. Check this option if the SIP endpoint uses a 320x240 resolution wallpaper. Screen Resolution 480 x 272  Source P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 122: Table 28: Global Policy Parameters - Communication Settings

    Email address where alarms notifications will be sent  Enable SSL Enable SSL protocol for SMTP Check this option to configure the FTP settings that will be sent to the provisioned phones: P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 123: Global Templates

    Create a name to identify this global template. Description Provide a description for the global template. This is optional. Active Check this option to enable the global template.  Click on to edit the global template. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 124: Figure 66: Edit Global Template

    The created global templates will show in the Web GUIValue-added FeaturesZero ConfigGlobal Templates page. Users can click on to delete the global template or click on “Delete Selected Templates” to delete multiple selected templates at once. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 125: Model Configuration

    There is always only one default model template that can be assigned at one time on the UCM6510. The selected model template and the default model template will both take effect when generating the config file for the device.

  • Page 126: Figure 67: Edit Model Template

    “Delete Selected Templates” to delete multiple Click on selected templates at once.  Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected model templates. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 127: Model Update

    Figure 68: OEM Models Model Template Package List Templates for most of the Grandstream models are built in with the UCM6510 already. Templates for GS Wave and Grandstream surveillance products require users to download and install under Web GUIValue-added FeaturesZero ConfigModel Update first before they are available in the UCM6510 for selection.

  • Page 128: Device Configuration

    Figure 69: Template Management Upload Model Template Package In case the UCM6510 is placed in the private network and Internet access is restricted, users will not be able to get packages by downloading and installing from the remote server. Model template packages can be manually uploaded to the UCM.

  • Page 129: Manage Devices

    The device manually created or discovered from Auto Discover will be listed in the Web GUIValue-added FeaturesZero ConfigZero Config page. Users can see the devices with their MAC address, IP address, vendor, model etc. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 130: Figure 72: Manage Devices

    If there are same options existing in different level configurations with different value configured, the higher-level configuration will override the lower level configuration. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 131 (5) Customize Device Settings This is the highest-level configuration in the “Advanced” settings of the device. Click on “Modify Customize Device Settings” and following dialog will show. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 132: Figure 74: Edit Customize Device Settings

    The warning information next to the P value field indicates that the option matching the P value number exists in the configuration already. For P value information of different models, please refer to configuration template here: http://www.grandstream.com/sites/default/files/Resources/config-template.zip. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 133: Figure 75: Add P Value In Customize Device Settings

    If selected devices are of the same model, the configuration dialog is like the following figure. Configurations in five levels are all available for users to modify. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 134: Figure 76: Modify Selected Devices-Same Model

    If selected devices are of different models, the configuration dialog is like the following figure. Click on to view more devices of other models. Users are only allowed to make modifications in Global Templates and Global Policy level. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 135: Figure 77: Modify Selected Devices-Different Models

    NOTIFY to the SIP end point device and trigger the provisioning process. The device will start downloading the generated configuration file from the URL contained in the NOTIFY message. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 136: Example Application

    1. Go to Web GUIValue-added FeaturesZero ConfigAuto Provision Settings, select “Enable Zero Config”. 2. Go to Web GUIValue-added FeaturesZero ConfigGlobal Policy, configure Date Format, Time Format and Firmware Source as follows. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 137: Figure 79: Zero Config Sample - Global Policy

    Figure 79: Zero Config Sample – Global Policy P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 138: Figure 80: Zero Config Sample - Device Preview 1

    8. For the 3 phones used by Spanish support, in “Basic” settings select an available extension for account 1 and click on “Save”. Then click on “Advanced” settings tab to bring up the following dialog. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 139: Figure 81: Zero Config Sample - Device Preview 2

    9. For the GXV3370 used by the customer support supervisor, select an available extension for account 1 on “Basic” settings and click on “Save”. Users can see the preview of the device configuration in “Advanced” settings. There is no model template configured for GXV3370. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 140: Figure 82: Zero Config Sample - Device Preview 3

    NOTIFY to trigger the device to download config file from UCM6510. Now all the 9 phones in the network will be provisioned with a unique extension registered on the UCM6510. 3 of the phones will be provisioned to display Spanish on LCD and the other 5 will be provisioned to display English on LCD.

  • Page 141: Extensions

    The following window will appear: Figure 83: Create New Device SIP extension options are divided into four categories:  Basic Settings  Media  Features  Specific Time  Follow Me P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 142: Table 31: Sip Extension Configuration Parameters - Basic Settings

    If enabled, the voicemail will be attached to the email notification that is sent when a voicemail is received. Note: When set to "Default", the global Send Voicemail to Email settings in Call FeaturesVoicemailVoicemail Email Settings will be used. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 143 Configure the Keep-alive interval (in seconds) to check if the host is up. Keep-alive Frequency The default setting is 60 seconds. If selected, this extension will be disabled on the UCM6510. Disable This Extension Note: The disabled extension still exists on the PBX but cannot be used on the end device.

  • Page 144: Table 32: Sip Extension Configuration Parameters - Media

    Table 32: SIP Extension Configuration Parameters – Media SIP Settings Use NAT when the UCM6510 is on a public IP communicating with devices hidden behind NAT (e.g., broadband router). If there is one-way audio issue, usually it is related to NAT configuration or Firewall’s support of SIP and RTP ports.

  • Page 145: Table 33: Sip Extension Configuration Parameters - Features

     “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period.  Specific Time can be configured in the Specific Time tab. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 146 CFB target. Select time condition for Call Forward Busy. The available time conditions CFB Time Condition are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 147 Note: The Maximum number on the whitelist is 10. CC Settings If enabled, UCM6510 will automatically alert this extension when a called Enable CC party is available, given that a previous call to that party failed for some reason.
  • Page 148 (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting under Web GUIPBX SettingsGeneral Settings: General Preference. The Ring Timeout valid range is between 5 seconds and 600 seconds.

  • Page 149: Table 34: Sip Extension Configuration Parameters - Specific Time

    Table 34: SIP Extension Configuration Parameters – Specific Time Specific Time Time Condition Click to add Time Condition to configure specific time for this extension. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 150: Create New Iax Extension

    Create New IAX Extension The UCM6510 supports Inter-Asterisk eXchange (IAX) protocol. IAX is used for transporting VoIP telephony sessions between servers and terminal devices. IAX is similar to SIP but also has its own characteristic. For more information, please refer to RFC5465.

  • Page 151: Table 36: Iax Extension Configuration Parameters - Media

    Local Network Address Only IP addresses in the configured network segments can register to this extension. Codec Preference Select audio and video codec for the extension. The available codecs are: P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 152: Table 37: Iax Extension Configuration Parameters - Features

    SettingsTime SettingsOffice Time/Holiday page. Configure the Call Forward Busy target number. If not configured, the Call Call Forward Busy Forward Busy feature is deactivated. The default setting is deactivated. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 153 (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting under Ring Timeout Web GUIPBX SettingsGeneral Settings: General Preference. The valid range is between 5 seconds and 600 seconds.

  • Page 154: Create New Fxs Extension

    Click to add Time Condition to configure specific time for this extension. Create New FXS Extension The UCM6510 supports Foreign eXchange Subscriber (FXS) interface. FXS is used when user needs to connect analog phone lines or FAX machines to the UCM6510.

  • Page 155: Table 40: Fxs Extension Configuration Parameters - Media

    If enabled, users can skip password verification when dialing in via the My Verification Voicemail feature code. This option is disabled by default. If selected, this extension will be disabled on the UCM6510. Note: Disable This Extension The disabled extension still exists on the PBX but cannot be used on the end device.

  • Page 156: Table 41: Fxs Extension Configuration Parameters - Features

    Email address configured in Fax setting page under Web GUICall FeaturesFax/T.38.  Fax Gateway: If selected, the UCM6510 can support conversation and processing of Fax data from T.30 to T.38 or T.38 to T.30. This feature is only available for FXS or FXO port.
  • Page 157 Holiday configured System SettingsTime SettingsOffice Time/Holiday page. CC Settings If enabled, UCM6510 will automatically alert this extension when a called Enable CC party is available, given that a previous call to that party failed for some reason. Ring Simultaneously P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 158 (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting under Ring Timeout Web GUIPBX SettingsGeneral Settings: General Preference. The valid range is between 5 seconds and 600 seconds.

  • Page 159: Batch Add Extensions

    Configure Voicemail. There are three valid options and the default option is "Enable Local Voicemail". Voicemail  Disable Voicemail: Disable Voicemail.  Enable Local Voicemail: Enable voicemail for the user. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 160 (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting under Ring Timeout Web GUIInternal Options: General Preference. The valid range is between 5 seconds and 600 seconds.
  • Page 161 Web GUICall FeaturesFax/T.38. Note: If enabled, Fax Pass-through cannot be used. This option controls how the extension can be used on devices within ACL Policy diverse types of network. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 162: Batch Add Iax Extensions

     Random Password (enter letter ‘r’) = A random secure password will SIP/IAX Password be automatically generated. It is recommended to use this password for security purpose. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 163 (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting under Ring Timeout Web GUIPBX SettingsGeneral Settings: General Preference.

  • Page 164: Batch Extension Resetting Functionality

    Management page will also be reverted to default except for usernames and custom privileges. Search and Edit Extension All the UCM6510 extensions are listed under Web GUIExtension/TrunkExtensions, with status, Extension, CallerID Name, Technology (SIP, IAX and FXS), IP and Port. Each extension has a checkbox for users to “Edit Selected Extensions”...

  • Page 165: Export Extensions

    Reboot the user Click on to send NOTIFY reboot event to the device which has an UCM6510 extension already registered. To successfully reboot the user, “Zero Config” needs to be enabled on the UCM6510 Web GUIValue-added FeaturesZero ConfigAuto Provisioning Settings. ...

  • Page 166: Import Extensions

    Users can also use the exported CSV file to use as a template to manually edit extension information. Import Extensions The capability to import extensions to the UCM6510 provides users flexibility to batch add extensions with similar or different configurations quickly.

  • Page 167: Table 45: Sip Extensions Imported File Example

    5. Click on “choose file to upload” to select csv file from local directory in the PC for uploading. 6. Click on “Save” to import the csv file. 7. Click on “Apply Changes” to apply the imported file on the UCM6510. Note: The imported file should look like the following:...
  • Page 168 CC Max Agents Value from 1-999 CC Max Monitors Value from 1-999 Ring simultaneously Yes/no External Number Digits Time Condition for Ring All time/Office time/out of office time/holiday/out of holiday/out of P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 169: Table 46: Iax Extensions Imported File Example

    Technology Enable Voicemail yes/no CallerID Number Digits SIP/IAX Password Alphanumeric characters Voicemail Password Digits Skip Voicemail Password yes/no Verification Ring Timeout Empty/ 3 to 600 (in second) SRTP yes/no P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 170 All time/Office time/out of office time/holiday/out of holiday/out of Simultaneously office time or holiday/specific time Time Condition for Skip Trunk All time/Office time/out of office time/holiday/out of holiday/out of P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 171: Table 47: Fxs Extensions Imported File Example

    None/Fax Detection Skip Trunk Auth Yes/no/bytime Permission Internal/Local/National/International Call Forward Busy Digits Call Forward No Answer Digits Call Forward Unconditional Digits Call Waiting Yes/no Use # as SEND Yes/no P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 172 All time/Office time/out of office time/holiday/out of holiday/out of Auth office time or holiday/specific time Enable LDAP Yes/no Enable Hotline Yes/no Hotline Type Immediate hotline/delay hotline Hotline Number Digits Limit Max time (s) Empty P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 173: Extension Details

    Seamless Transfer Members Extensions allowed to seamless transfer The CSV file should contain all the above fields, if one of them is missing or empty, the UCM6510 will display the following error message for missing fields. Figure 88: Import Error...

  • Page 174: E-Mail Notification

    When click on “E-mail Notification” button, the following message will be prompted in the web page. Click on OK to confirm sending the account information to all users’ Email addresses. After clicking the button, the following prompt will appear: Figure 90: E-mail Notification Prompt Information P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 175: Figure 91: E-Mail Notification: Account Registration Information And Qr Code

    The selected users will receive emails containing account registration information, LDAP configuration, and QR codes for quick setup on mobile apps. Figure 91: E-mail Notification: Account Registration Information and QR Code Figure 92: E-mail Notification LDAP Client Information and QR Code P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 176: Multiple Registrations Per Extension

    Multiple Registrations per Extension UCM6510 supports multiple registrations per extension so that users can use the same extension on devices in different locations. Figure 93: Multiple Registrations per Extension This feature can be enabled by configuring option “Concurrent Registrations” under Web GUIExtension/TrunkEdit Extension.

  • Page 177: Sms Message Support

    The UCM6510 provides built-in SIP SMS message support. For SIP end devices such as Grandstream GXP or GXV phones that supports SIP message, after an UCM6510 account is registered on the end device, the user can send and receive SMS message. Please refer to the end device documentation on how to send and receive SMS message.

  • Page 178: Extension Groups

    EXTENSION GROUPS The UCM6510 extension group feature allows users to assign extensions to different groups to better manage the configurations on the PBX. For example, when configuring "Enable Filter on Source Caller ID", users could select a group instead of each person's extension to assign. This feature simplifies the configuration process and helps manage and categorize the extensions for business environment.

  • Page 179: Use Extension Groups

    Outbound Routes and select "Enable Filter on Source Caller ID". Both single extensions and extension groups will show up for users to select. Figure 97: Select Extension Group in Outbound Route P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 180: Analog Trunks

    ANALOG TRUNKS To set up analog trunk on the UCM6510:  Go to Web GUIExtension/TrunkAnalog Trunks to add and edit analog trunks.  Go to Web GUIPBX SettingsInterface Settings to configure analog hardware settings. Analog Trunks Configuration Go to Web GUIExtension/TrunkAnalog Trunks to add and edit analog trunks.
  • Page 181 The default setting is 600ms. Current Disconnect This is the periodic time (in ms) that the UCM6510 will use to check on a Threshold (ms) voltage drop in the line. The default setting is 200. Valid range is 50 to 3000.
  • Page 182 Callback” is enabled then they will be directly bridged to user 2002 regardless of the configured inbound destination. Tone Settings Busy Detection Busy Detection is used to detect far end hang up or for detecting busy P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 183 Disconnect by PSTN. Before the detecting, please make sure there is more PSTN Detection than one channel configured and working properly. If the detection has busy tone, the “Tone Country” option will be set as “Custom”. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 184: Pstn Detection

    PSTN Detection The UCM6510 provides PSTN detection function to help users detect the busy tone, Polarity Reversal and Current Disconnect by making a call from the PSTN line to another destination. The detecting call will be answered and up for about 1 minute. Once done, the detecting result will show and can be used for the UCM6510 settings.

  • Page 185: Figure 100: Ucm6510 Pstn Detection: Auto Detect

    Destination Number: The number to be dialed for detecting. This number must be the actual PSTN number for the FXO port used as the destination channel. Figure 100: UCM6510 PSTN Detection: Auto Detect  If there is only one FXO port connected to PSTN line, use the following settings for auto-detection.

  • Page 186: Table 49: Pstn Detection For Analog Trunk

    “Auto Detect”, the call will be automatically answered. For “Semi-auto Detect”, the UCM6510 Web GUI will display prompt to notify the user to answer or hang up the call to finish the detecting process. 6. Once done, the detected result will show. Users could save the detecting result as the current UCM6510 settings.

  • Page 187: Dahdi And Analog Hardware Configuration

    Figure 103: FXO Ports ACIM Settings Note: ACIM setting is very important for the FXO/PSTN line to work properly on the UCM6510. If the users experience echo, caller ID or disconnecting issue, please make sure to run the ACIM detection to find out the correct value for impedance setting.

  • Page 188: Table 50: Analog Hardware Configuration Parameters

    NEON: Light Neon Bulb Indicator. Allows users to adjust the tolerance of the FXO ringing frequency. 63Hz is FXO Frequency Tolerance considered the standard value and is selected by default. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 189: Figure 104: Dahdi Settings

    “Half”: Data will be read/written from buffer when half of the buffer is occupied with data. “Immediate”: Read/write from buffer whenever there is data occupying the buffer. “Full”: Data will be read/written from buffer when buffer is fully occupied with data. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 190: Digital Trunks

    DIGITAL TRUNKS The UCM6510 supports E1/T1/J1 which are physical connection technology used in digital network. E1 is the European standard, T1 is the North American standard, and J1 is the Japanese standard. UCM6510 supports four signaling protocols: PRI, MFC/R2, SS7, E&M Immediate and E&M Wink. PRI provides a varying number of channels depending on the standards in the country of implementation (E1, T1 or J1);...

  • Page 191: Table 51: Digital Hardware Configuration Parameters: E1 - Pri_Net/Pri_Cpe

    The UCM6510 currently supports E1, T1 and J1 digital hardware type. When different signaling is selected for E1, T1 or J1, the settings in basic options and advanced options will be different. The following tables list all the settings to configure digital ports when selecting each signaling.
  • Page 192 Configure whether to play the ringback tone from local UCM6510 or not. If Play Local RBT enabled, the local UCM6510 will play ringback tone to the caller. Otherwise, the caller will listen to the tone from peer device. Default setting is disabled.

  • Page 193: Table 52: Digital Hardware Configuration Parameters: E1 - Ss7

    If set to yes, D-channel will be assigned a CIC. Else, D-channel will not be Assign CIC To D-channel assigned. By default, it is set to No. Network Indicator Network Indicator (NI) should match in nodes, otherwise it might cause P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 194: Table 53: Digital Hardware Configuration Parameters: E1 - Mfc/R2

     Slave: The equipment at the far end of the E1/T1 link is the preferred source of the master clock. Variant MFC/R2 multinational adaption. UCM6510 supports MFC/R2 standards by P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 195 -24dB to +12dB. This configured whether to play the ringback tone from local UCM6510 or not. If enabled, the local UCM6510 will play ringback tone to the caller. Play Local RBT Otherwise, the caller will listen to the tone from peer device. The default setting is disabled.

  • Page 196: Table 54: Digital Hardware Configuration Parameters: T1/J1 - Pri_Net/Pri_Cpe

    Select alaw or ulaw. If set to default, ulaw will be used for T1/J1. This configured whether to play the ringback tone from local UCM6510 or not. If enabled, the local UCM6510 will play ringback tone to the caller. Play Local RBT Otherwise, the caller will listen to the tone from peer device.
  • Page 197 B channel. If you need override the existing channels selection routine and force all PRI channels to be marked as exclusively selected, please enable it. Facility Enable If selected, transmission of facility-based ISDN supplementary services P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 198: Table 55: Digital Hardware Configuration Parameters: T1/J1 - Ss7

    Users can select "National", "National Spare", "International", or "International Spare". Usually "National" or "International" is used. The line build-out (LBO) is the distance between the operators and the PBX. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 199: Table 56: Digital Hardware Configuration Parameters: T1-E&M Immediate/E&M Wink

    Configure the RX gain for the receiving channel of digital port. The valid RX Gain range is from -24dB to +12dB. TX Gain Configure the TX Gain for the transmitting channel of digital port. The valid P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 200: Digital Trunk Configuration

    DOD  Extension CallerID Number  Trunk Username/CallerID (Keep Trunk CID Disabled)  Global Outbound CID. CallerID Name Configure the new name of the caller when the extension has no CallerID P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 201: Direct Outward Dialing (Dod) Via Digital Trunks

    Please refer to section [Direct Outward Dialing (DOD) via VoIP Trunks]. Digital Trunk Troubleshooting After configuring the digital trunk on the UCM6510 as described above, and it does not work as expected, users can start and download a signaling capture from the MaintenanceSignaling Troubleshooting page for analysis.

  • Page 202: Figure 106: Troubleshooting Digital Trunks

    For E&M Immediate Signaling, user could configure “Record Direction” and “Record File Mode”. After capturing a signaling trace, users can download it for analysis. Additionally, they can contact Grandstream Technical Support from following link further assistance: http://www.grandstream.com/support P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 203: Data Trunk

    DATA TRUNK The UCM6510 E1/T1/J1 interface also supports data trunk function that allows users to access Internet. Users can select HDLC, HDLC-ETH, Cisco and PPP protocol for the data trunk. To use data trunk, 1. Go to Web GUIPBX SettingsInterface SettingsDigital Hardware page and click to create a new group.

  • Page 204: Table 58: Data Trunk Configuration Parameters

    Channel Group trunk. Users will need create a new group under Web GUIPBX SettingsInterface SettingsDigital Hardware page for this purpose. Select the protocol used for the data trunk. The UCM6510 supports HDLC, Encapsulation HDLC-ETH, PPP, Cisco and Frame Relay. Configure the local IP address for the data port. This IP address should not Local IP conflict with the WAN or LAN side IP of the UCM6510.

  • Page 205: Voip Trunks

    VOIP TRUNKS VoIP Trunk Configuration VoIP trunks can be configured in UCM6510 under Web GUIExtension/TrunkVoIP Trunks. Once created, the VoIP trunks will be listed with Provider Name, Type, Hostname/IP, Username and Options to edit/detect the trunk. Note: UCM6510 supports now 200 VoIP trunks.

  • Page 206: Table 60: Sip Register Trunk Configuration Parameters

    Note: If a current SIP trunk is disabled, UCM6510 will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. If the trunk has an assigned PSTN telephone number, this field should be set to "User=Phone". Then a "User=Phone" parameter will be attached to TEL URI the Request-Line and TO header in the SIP request to indicate the E.164...
  • Page 207 If selected, the trunk will be disabled. Note: Disable This Trunk If a current SIP trunk is disabled, UCM6510 will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. If the trunk has an assigned PSTN telephone number, this field should be set to "User=Phone".
  • Page 208 From header. This is useful for scenarios where a single user From User account has multiple DIDs. Example: If the domain is "trunk.UCM6510.provider.com", setting "1234567" as the From User value will result in the following From header: "sip. Enter the username to register to the trunk from the provider when Username "Register SIP Trunk"...
  • Page 209 Info: Send DTMF using SIP INFO message.  Inband: Send DTMF using inband audio. This requires 64-bit codec, i.e., PCMU and PCMA.  Auto: Send DTMF using RFC4733 if offered. Otherwise, inband will be used. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 210: Table 61: Sip Peer Trunk Configuration Parameters

    If enabled, the UCM6510 will regularly send SIP OPTIONS to the trunk to Enable Heartbeat Detection check connection status. The default setting is "No". When "Enable Heartbeat Detection" option is set to "Yes", configure the Heartbeat Frequency interval (in seconds) of the SIP OPTIONS message sent to the device to check if the device is still online.
  • Page 211 If selected, the trunk will be disabled. Disable This Trunk Note: If a current SIP trunk is disabled, UCM6510 will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. If the trunk has an assigned PSTN telephone number, this field should be set to "User=Phone".
  • Page 212 PCMU and PCMA.  Auto: Send DTMF using RFC4733 if offered. Otherwise, inband. If enabled, the UCM6510 will regularly send SIP OPTIONS to the trunk to Enable Heartbeat Detection check connection status. The default setting is "No". When "Enable Heartbeat Detection" option is set to "Yes", configure the...

  • Page 213: Table 62: Create New Iax Trunk

    IPVT Mode therefore it will allow calls between the UCM and IPVideoTalk. The default setting is disabled. If enabled, the local UCM6510 will automatically provide and update the local LDAP contacts to the remote UCM6510 SIP peer trunk. Sync LDAP Enable In order to ensure successful synchronization, the remote UCM6510 peer also needs to enable this option on the SIP peer trunk.

  • Page 214: Table 63: Iax Register Trunk Configuration Parameters

    PCMU, PCMA, GSM, AAL2-G.726-32, G.726, G.722, G.729, G.723, ILBC, ADPCM, H.264, H.265, H.263, H.263p. If enabled, the UCM6510 will regularly send SIP OPTIONS to the device Enable Heartbeat Detection to check if the device is still online. The default setting is "No".

  • Page 215: Table 64: Iax Peer Trunk Configuration Parameters

    PCMU, PCMA, GSM, AAL2-G.726-32, G.726, G.722, G.729, G.723, ILBC, ADPCM, H.264, H.265, H.263, H.263p. Enable Heartbeat Detection If enabled, the UCM6510 will regularly send SIP OPTIONS to the device P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 216: Trunk Groups

    Once creating the new trunk group and configuring the SIP settings, users can add multiple accounts within the configured SIP server by pressing button and configuring the username, password and authentication ID fields. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 217: Direct Outward Dialing (Dod) Via Voip Trunks

    Direct Outward Dialing (DOD) via VoIP Trunks The UCM6510 provides Direct Outward Dialing (DOD) which is a service of a local phone company (or local exchange carrier) that allows subscribers within a company's PBX system to connect to outside lines directly.

  • Page 218: Figure 111: Dod Extension Selection

    This poses a problem as the CEO would like their calls to come from their direct line. This can be accomplished by configuring DOD for the CEO’s extension. Steps to configure DOD on the UCM: 1. To setup DOD go to UCM6510 Web GUIExtension/TrunkVoIP Trunks page. 2. Click to access the DOD options for the selected SIP Trunk.

  • Page 219: Figure 112: Edit Dod

    DOD can also be assigned to the UCM’s Fax Sending feature. To do this, select “VFAX” from the extension list when creating or editing a DOD number like shown below. Figure 113: Fax Sending DOD P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 220: Sla Station

    This allows users to know if the line is occupied or not. The SLA function on the UCM6510 is similar to BLF but SLA is used to monitor external line i.e., analog trunk on the UCM6510.

  • Page 221: Sample Configuration

    The default setting is “open”. Sample Configuration 1. On the UCM6510, go to Web GUI  Extension/Trunk  Analog Trunks page. Create analog trunk or edit the existing analog trunk. Make sure “SLA Mode” is enabled for the analog trunk. Once enabled, this analog trunk will be only available for the SLA stations created under Web GUI ...

  • Page 222: Figure 117: Sla Example - Sla Station

    Figure 117: SLA Example - SLA Station  On the SIP phone 1, configure to register UCM6510 extension 1002. Configure the MPK as BLF mode and the value must be set to “extension_trunkname”, which is 1002_fxo1 in this case. ...

  • Page 223: Call Routes

    Outbound Routes Configuring Outbound Routes In the UCM6510, an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern. This allows different patterns to be dialed through different trunks (e.g., "Local" 7-digit dials through an FXO while "Long distance"...
  • Page 224 Configure the password for users to use this rule when making outbound Password calls. Select privilege level for the outbound rule. Privilege Level  Internal: The lowest level required. All users can use this rule. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 225 Attempt to use the configured outbound route CID. This CID will not be used Outbound Route CID if DOD is configured. It is formatted as "name<number>" or "<number>" or "number". P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 226: Outbound Blacklist

    Outbound Blacklist The UCM6510 allows users to configure blacklist for outbound routes. If the dialing number matches the blacklist numbers or patterns, the outbound call will not be allowed. The outbound blacklist can be configured under UCM Web GUIExtension/TrunkOutbound Routes: Outbound Blacklist.

  • Page 227: Table 67: Blacklist Manage - Matching Rules

    : Hyphens are used mainly to improve readability and are not involved in pattern matching. Note: Users can export outbound route blacklists and delete all blacklist entries. Additionally, users can also import blacklists for outbound routes. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 228: Scheduled Sync

    Create new sync every x day(s). The valid range is 1 to 30. PIN Groups The UCM6510 supports pin group. Once this feature is configured, users can apply pin group to specific outbound routes. When placing a call on pin protected outbound routes, caller will be asked to input the group pin number, this feature can be found on the webGUIExtension/TrunkOutbound...

  • Page 229: Figure 121: Create New Pin Group

    PIN. Figure 121: Create New PIN Group The following screenshot shows an example of created PIN Groups and members: Figure 122: PIN members P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 230: Figure 123: Outbound Pin

    User can also import PIN Groups by uploading CSV files for each group. To do this: 1. Navigate to Extension/TrunkOutbound RoutesPIN Groups and click on the “Choose file to upload” button. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 231: Figure 125: Importing Pin Groups From Csv Files

    2. Select the CSV file to upload. Incorrect file formats and improperly formatted CSV files will result in error messages such as the one below Figure 126: Incorrect CSV File 3. To ensure a successful import, please follow the format in the sample image below P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 232: Inbound Routes

    “Options” to download/export PIN Group settings. Press Inbound Routes Inbound routes can be configured via Web GUIExtension/TrunkInbound Routes. Note: UCM6510 now supports 5000 Inbound route.  Click on "Create New Inbound Rule" button to add a new inbound route. ...

  • Page 233: Inbound Rule Configurations

    Configure the Alert-Info, when UCM6510 receives an INVITE request, the Alert-Info Alert-Info header field specifies an alternative ring tone to the UAS.
  • Page 234 (e.g. ${CALLERID(num):2:7} takes 7 characters after the second character of a CID number).  n${CALLERID(num)}: Prepends n to a CID number, where n is a P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 235 This option shows up only when "By DID" is selected. If enabled, the Dial Trunk external users dialing in to the trunk via this inbound route can dial outbound call using the UCM6510’s trunk. P a g e UCM6510 IP PBX User Manual...
  • Page 236 Extension  Voicemail  Conference Room  Call Queue  Ring Group  Default Destination Paging/Intercom  Voicemail Group   DISA   External Number  By DID P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 237 When "By DID" is used, the UCM6510 will look for the destination based on the number dialed, which could be local extensions, conference, call queue, ring group, paging/intercom group, IVR, voicemail groups and Fax extension as configured in "DID destination". If the dialed number matches the DID pattern, the call will be allowed to go through.

  • Page 238: Inbound Route: Prepend Example

    1. If Trunk provides a DID pattern of 18005251163. 2. If Strip is set to 8, UCM6510 will strip the first 8 digits. 3. If Prepend is set to 2, UCM6510 will then prepend a 2 to the stripped number, now the number become 2163.

  • Page 239: Inbound Route: Multiple Mode

    “Mode 1” destination for all routes. By default, the call coming into this inbound route will be routed to the default destination. SIP end devices that have registered on the UCM6510 can dial feature code *62 to switch to inbound route “Mode 1” and dial feature code *61 to switch back to “Default Destination”. Switching between different mode can be easily done without Web GUI login.

  • Page 240: Inbound Route: Route-Level Mode

    Figure 131: Inbound Route - Multiple Mode Feature Codes Inbound Route: Route-Level Mode In the UCM6510, users can enable Route-Level Inbound Mode to switch between different destinations for each individual inbound route. The inbound Route-Level mode can be enabled under Inbound Route settings.

  • Page 241: Inbound Route: Inbound Mode Blf Monitoring

    4. Configure the BLF value on a phone’s MPK/VPK. As an example, a GXP2140 with the BLF configured will show the Inbound Mode status on its screen once configured. The 777 BLF is lit green, indicating that the current inbound mode is “Default Mode”. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 242: Inbound Route: Import/Export Inbound Route

    The imported file should be on CSV format and using UTF-8 encoding, the imported file should contain below columns, and each column should be separated by a comma (It is recommended to use Notepad++ for the imported file creation):  Disable This Route: Yes/No. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 243: Fax With Two Media

    If a re-invite contains both T.38 and PCMU/PCMA codecs, T.38 will be prioritized. Blacklist Configurations In the UCM6510, Blacklist is supported for all inbound routes. Users could enable the Blacklist feature and manage the Blacklist by clicking on "Blacklist".

  • Page 244: Figure 137: Blacklist Configuration Parameters

    "Blacklist Add' (default: *40) and "Blacklist Remove" (default: *41) from an extension. The feature code can be configured under Web GUICall FeaturesFeature Codes.  Starting with 1.0.20.x, users can enter patterns to blacklist blocks of numbers. -------------------------------------------------------------------------------------------------------------------------------------------- P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 245: Conference

    CONFERENCE The UCM6510 supports Conference rooms allowing 64 participants with up to 8 bridged rooms at the same time. The conference room configurations can be accessed under Web GUICall FeaturesConference. In this page, users could create, edit, view, invite, manage the participants and delete conference rooms.
  • Page 246 Public Mode call. The default setting is "Yes". If enabled, the UCM6510 will play Hold music to the first participant in the Play Hold Music conference until another user joins in. The default setting is "No". Select the music on hold playlist to be played in conference call. This option Music On Hold shows up if "Play Hold Music For First Caller"...

  • Page 247: Table 72: Conference Settings

    Users can check the talking Caller IDs in conference control page (UCM WebUICall FeaturesConference). The image will move up and down when the user is talking. Figure 139: Conference P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 248: Conference Call Operations

    Invite Other Parties to Join Conference When using the UCM6510 conference room, there are two ways to invite other parties to join the conference. ...

  • Page 249: During The Conference

    During the conference call, users can manage the conference from Web GUI or IVR.  Manage the conference call from Web GUI. Log in UCM6510 Web GUI during the conference call, the participants in each conference room will be listed. 1. Click on to kick a participant from the conference.

  • Page 250: Google Service Settings Support

    Note: When there is participant in the conference, the conference room configuration cannot be modified. Google Service Settings Support UCM6510 now supports Google OAuth 2.0 authentication. This feature is used for supporting UCM6510 conference scheduling system. Once OAuth 2.0 is enabled, UCM6510 conference system can access Google calendar to schedule or update conference.

  • Page 251: Figure 142: Google Service: New Project

    “OAuth2.0 Client ID” and “OAuth2.0 Client Secret” in the above figure for the UCM6510 to access Google Service. If you do not have OAuth2.0 project set up yet, please following the steps below to create new project and obtain credentials: 1.

  • Page 252: Conference Schedule

     Click on the scheduled conference to edit or delete the event. After the user configures UCM6510 with Google Service Settings [Google Service Settings Support] and enables Google Calendar for Conference Schedule, the conference schedule on the UCM6510 can be synchronized with Google Calendar for authorized Google account.
  • Page 253 Select available extensions from the remote peer PBX. Remote Extension Note: “LDAP Sync” must be enabled on the UCM6510 in order to view remote extensions here. Add extensions that are not in the list (both local and remote list). If the...
  • Page 254 Note: Please be aware of the potential security risks when turning on this option. If this option is enabled, UCM6510 will play Hold Music while there is only Play Hold Music one participant in the conference room or the conference is not yet started.

  • Page 255: Cleaner Options

    Once the conference room is scheduled, at the kick time, all users will be removed from conference room and no extension is allowed to join the conference room anymore. At the scheduled conference time, UCM6510 will send INVITE to the extensions that have been selected for conference. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 256: Contact Group

    “Sales” or “Marketing”. The default announcement for each group is “Conference Contact Group 1”, “Conference Contact Group 2”, etc. Figure 146: Contact Group Parameters P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 257: Contact Group Configurations

    Type defined number. Conference Recordings The UCM6510 allows users to record the conference call and retrieve the recording from Web GUICall FeaturesConference. To record the conference call, when the conference room is in idle, enable "Record Conference" from the conference room configuration dialog. Save the setting and apply the change. When the conference call starts, the call will be automatically recorded in .wav format.

  • Page 258: Conference Call Statistics

    The conference report page can be accessed by clicking on the Call Statistics button on the main Conference page. Figure 148: Conference Call Statistics Figure 149: Conference Report on Web Figure 150: Conference Report on CSV P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 259: Video Conference

    The password has to be at least 4 characters. All repetitive and sequential digits (e.g., 0000, 1111, 1234 and 2345) or common digits (e.g., 111222 and 321321) are not allowed. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 260: Conference Settings

    The amount of time(ms) that sound falls within what the DSP has DSP Silence Threshold established as the baseline for silence before a user is considered be P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 261: Conference Schedule

    This value affects several operations and should not be changed unless the impact on call quality is fully understood. Conference Schedule Conference Schedule can be found under UCM6510 Web GUI  Call FeaturesVideo Conference  Conference Schedule. Users can create, edit, view and delete a Conference Schedule. ...

  • Page 262: Wave Webrtc Video Calling & Conferencing

    Once the conference room is scheduled, at the kick time, all users will be removed from conference room and no extension is allowed to join the conference room anymore. At the scheduled conference time, UCM6510 will send INVITE to the extensions that have been selected for conference. -------------------------------------------------------------------------------------------------------------------------------------------- Notes: ...

  • Page 263: Figure 153 : Enabling Webrtc Feature

    Access the page by adding “/gswave” after the UCM’s server address and port. (e.g. https://my.ucm.com:8089/gswave). P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 264: Figure 155: Grandstream Wave Interface

    Figure 155: Grandstream Wave Interface Note: Starting with 1.0.19.27, the registration limit was increased to 500 for UCM6510. The limit is the same regardless of whether the user is making voice calls or video calls For more details about the WebRTC feature, please refer to the following guide: http://www.grandstream.com/sites/default/files/Resources/wave_webrtc_guide.pdf...

  • Page 265: Ipvideotalk Meetings

     TLS: pro.ipvideotalk.com:20001 Figure 157 - Peer Trunk to IPVT Make sure that the Transport field is either “TCP” or “TLS”. Save and apply changes to create the trunk. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 266: Figure 158 - Ipvt Mode

    However, if a unique code is used, users must also configure the Strip field to remove the unique code from the meeting ID before the call is sent to IPVT. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 267: Figure 160 - Ipvt Outbound Strip

    IPVT server. Once this outbound route has been created, users can now use a UCM extension to dial IPVT meeting rooms. Note: An IPVT account can have only 1 SIP trunk peered to it. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 268: Ivr

    Configure IVR IVR configurations can be accessed under the UCM6510 Web GUICall FeaturesIVR. Users could create, edit, view and delete an IVR. Note: UCM6510 now supports 500 IVR entry.  Click on "Create New IVR" to add a new IVR.

  • Page 269: Table 79: Ivr Configuration Parameters

    If the user tries to dial outbound calls after dialing into the IVR, the Permission UCM6510 will compared the IVR's permission level with the outbound route's privilege level. If the IVR's permission level is higher than (or equal to) the outbound route's privilege level, the call will be allowed to go through.

  • Page 270: Figure 139: Conference

    UCM6510 will consider the entries complete. The default timeout is 3 seconds. After playing the prompts in the IVR, the UCM6510 will wait for the DTMF entry within the timeout (in seconds). If no DTMF entry is detected within Response Timeout the timeout, a timeout prompt will be played.

  • Page 271: Ivr Black/Whitelist

    IVR for privacy reason. UCM has now added blacklist and whitelist in IVR settings for users to manage this. Note: up to 500 extensions are allowed on the black/white list. To use this feature, log in UCM Web GUI and navigate to Call FeaturesIVRCreate/Edit IVR: IVR P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 272 IVR.  If the user selects “Whitelist Enable” and adds extension in the list, only the extensions in the list can be allowed to be reached via IVR. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 273: Figure 163: Black/White List

    Figure 163: Black/White List P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 274: Create Custom Prompt

    SettingsVoice PromptCustom Prompt page directly. Figure 164: Click on Prompt to Create IVR Prompt Once the IVR prompt file is successfully added to the UCM6510, it will be added into the prompt list options for users to select in different IVR scenarios.

  • Page 275: Voice Prompt

    VOICE PROMPT The UCM6510 supports multiple languages in Web GUI as well as system voice prompt. The following languages are currently supported in system voice prompt: English (United States), Arabic, Chinese, Dutch, English (United Kingdom), French, German, Greek, Hebrew, Italian, Polish, Portuguese, Russian, Spanish, Catalan, Czech, Swedish and Turkish.

  • Page 276: Figure 166: Voice Prompt Package List

    Figure 166: Voice Prompt Package List Click on to download the language to the UCM6510. The installation will be automatically started once the downloading is finished. Figure 167: New Voice Prompt Language Added A new language option will be displayed after successfully installed. Users then could select it to apply in the UCM6510 system voice prompt or delete it from the UCM6510.

  • Page 277: Upload Language Package

    Upload Language Package On the UCM6510, if the user needs to replace some specific customized prompt, the user can upload a single specific customized prompt from Web GUIPBX SettingsVoice PromptLanguage Settings instead of the entire language pack. Figure 168: Upload Voice Prompts Package The package file should follow below requirements: ...

  • Page 278: Custom Prompt

    3. Select the extension to receive the call from the UCM6510 to record the IVR prompt. 4. Click the "Record" button. A request will be sent to the UCM6510. The UCM6510 will then call the extension for recording the IVR prompt from the phone.

  • Page 279: Download All Custom Prompt

    IVR Prompt web page. Download All Custom Prompt On the UCM6510, the users can download all custom prompts from UCM Web GUI to local PC. To download all custom prompt, log in UCM Web GUI and navigate to PBX SettingsVoice PromptCustom Prompt and click on...

  • Page 280: Record Username Via Voicemail Menu

    The user dials *97 to access his/her voicemail  After entering the voicemail password, the user can press “0” to enter the recordings menu and then “3” to record his name. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 281: Voicemail

    VOICEMAIL Configure Voicemail If the voicemail is enabled for UCM6510 extensions, the configurations of the voicemail can be globally set up and managed under Web GUICall FeaturesVoicemail. Figure 172: Voicemail Settings P a g e UCM6510 IP PBX User Manual...

  • Page 282: Table 80: Voicemail Settings

    If enabled, a brief introduction (received time, received from, and etc) of Play Envelope each message will be played when accessed from the voicemail application. The default setting is "Yes". P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 283: Access Voicemail

    Emailing values to default. Previous custom voicemail prompts and messages will be deleted. Access Voicemail If the voicemail is enabled for UCM6510 extensions, the users can dial the voicemail access number (by default *97) to access their extension’s voicemail. The users will be prompted to enter the voicemail password and then can enter digits from the phone keypad to navigate in the IVR menu for different options.
  • Page 284 4 - Record temporary greeting 1 - Accept this recording 2 - Listen to it 3 - Re-record your message 5 - Change your password * - Return to the main menu P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 285: Leaving Voicemail

    2 to leave a message for the called extension. This feature could be useful for remote voicemail administration. Voicemail Email Settings The UCM6510 can be configured to send the voicemail as attachment to Email. Click on "Voicemail Email Settings" button to configure the Email attributes and content. Figure 173: Voicemail Email Settings Click on "Email Template"...

  • Page 286: Configure Voicemail Group

    ${VM_DATE}: The date and time when the message is left Configure Voicemail Group The UCM6510 supports voicemail group and all the extensions added in the group will receive the voicemail to the group extension. The voicemail group can be configured under Web GUI  Call Features ...
  • Page 287 Select available extensions from the left list and add them to the right list. The extensions need to have voicemail enabled to be listed in available Member mailboxes list. Note: Members selected cannot exceed 30 extensions. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 288: Ring Group

    RING GROUP The UCM6510 supports ring group feature with different ring strategies applied to the ring group members. This section describes the ring group configuration on the UCM6510. Configure Ring Group Ring group settings can be accessed via Web GUICall FeaturesRing Group.
  • Page 289 If enabled, the UCM will replace the caller display name with the Ring Group Replace Display Name name the caller know whether the call is incoming from a direct extension or a Ring Group. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 290 Note: Voicemail Password and Email address (limited by 128 characters) are required if voicemail is selected as the destination. Voicemail system will mention if a voicemail is from a ring group. Default Destination Configure the Default Destination. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 291: Remote Extension In Ring Group

    Figure 176: Ring Group Configuration Remote Extension in Ring Group Remote extensions from the peer trunk of a remote UCM6510 can be included in the ring group alongside local extensions. An example of Ring Group with peer extensions is presented in the following: 1.

  • Page 292: Figure 177: Sync Ldap Server Option

    3. In the scenario that the LDAP is not synced automatically, users can manually sync LDAP phonebooks by clicking on the LDAP sync button that’s highlighted in the following image. Figure 178: Manually Sync LDAP Server P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 293: Figure 179: Ring Group Remote Extension

    GUICall FeaturesRing Groups. 5. If LDAP phonebook has synced correctly, the remote UCM’s extensions should appear in the Created/Edit Ring GroupLDAP phonebook list. Figure 179: Ring Group Remote Extension P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 294: Paging And Intercom Group

    Paging and Intercom Group can be used to make an announcement over the speaker on a group of phones. Targeted phones will not ring but answer immediately using speaker. The UCM6510 paging and intercom can be used via feature code to a single extension or a paging/intercom group. This section describes the configuration of paging/intercom group under Web GUICall FeaturesPaging/Intercom.

  • Page 295: Configure 2-Way Intercom

    Note: This field appears only when “Type” is set to “Multicast Paging”. Configure 2-way Intercom Figure 181 : 2-way Intercom Table 86: 2-way Intercom Configuration Parameters Name Configure paging/intercom group name. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 296: Configure 1-Way Paging

    Select which extensions are allowed to use the paging/intercom feature for this Paging/Intercom paging group. Whitelist Configure 1-way Paging Figure 182 : 1-way Paging Table 87: 1-way Paging Configuration Parameters Name Configure paging/intercom group name. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 297: Configure Announcement Paging

    Select which extensions are allowed to use the paging/intercom feature for this Paging/Intercom paging group. Whitelist Configure Announcement Paging Figure 183 : Announcement Paging Table 88: Announcement Paging Configuration Parameters Enable Enable/Disable Announcement Paging. Name Configure paging/intercom group name. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 298: Configure Private Intercom

    Audio from other members cannot be heard until the first responder is done talking.  Intercom members can hear only the initiator’s audio and not other intercom members P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 299: Table 89: Private Intercom Configuration Parameters

    Select available users from the left side to the paging/intercom group member Members list on the right. Select which extensions are allowed to use the paging/intercom feature for this Paging/Intercom paging group. Whitelist P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 300: Paging/Intercom Group Settings

    Paging/Intercom Group Settings Figure 185: Page/Intercom Group Settings The UCM6510 has pre-configured paging/intercom feature code. By default, the Paging Prefix is *81 and the Intercom Prefix is *80. To edit page/intercom feature code, click on "Feature Codes" in the "Paging/Intercom Group Settings" dialog. Or users could go to Web GUICall FeaturesFeature Codes directly.

  • Page 301: Table 90: Schedule Paging / Intercom Settings

    Include Holidays If enabled Paging/Intercom will run during holidays. Display the action status of the scheduled paging / intercom call. Action Status Figure 187: Creating a Scheduled Paging/Intercom Call P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 302: Call Queue

    CALL QUEUE The UCM6510 provides call center functionality through its Call Queue feature. Static and dynamic agents can be assigned to queue groups to handle varying loads of call traffic. This section describes the configuration of call queues in the Call FeaturesCall Queue page.
  • Page 303 Date/Time fields. Repeat Specifies the frequency at which the agent call counter will be reset. Destination Prompt Configure the frequency to play the destination prompt to callers waiting in queue. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 304 Configure the destination to redirect callers to base on the Leave When Empty and Dial in Empty Queue values: Failover Destination  Play Sound.  Extension. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 305 IVR.  External Number. If enabled, the UCM6510 will report to the agent the amount of time of the caller Report Hold Time waited before being connected. The default is disabled. If enabled, the UCM will replace the caller display name with the Call Queue name Replace Display Name so that the caller knows the call is incoming from a Call Queue.

  • Page 306: Table 92: Maxstatic Agents In Call Queue

     Click on "Global Queue Settings" to configure Agent Login Extension Postfix and Agent Logout Extension Postfix. Once configured, users could log in the call queue as dynamic agent. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 307: Call Center Settings & Enhancements

    To configure these, click on the button for a queue group and click on the Advanced Settings tab. The following options are available: P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 308: Table 93: Call Center Parameters

     When this option is enabled, dynamic agent login will be no longer supported.  In case of concurrent registrations, changing agent status on one phone (login/logout) will be reflected on all phones. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 309: Queue Statistics

    Queue Statistics Along with the mentioned call center features; UCM6510 offers detailed call queue statistics, allowing system administrators to make informed decisions regarding call distribution and handling. Figure 191: Call Queue Statistics Select the time interval along with the queue(s) and agent(s) to get detailed statistics.

  • Page 310: Agent Details

    Wait Time – the amount of time that the call was waiting in queue after dialing in.  Talk Time – the duration of the call after it was picked up by agent. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 311: Login Record

    Queue – the queue that the agent is in.  Pause Time – the time that the agent paused.  Resume Time – the time that the agent unpaused. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 312: Table 94: Global Queue Settings

    Configure the code to dial after the queue extension to log out of the queue (i.e. Agent Logout Code queue extension + suffix). Suffix If no suffix is configured, dynamic agents will not be able to log out. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 313: Switchboard

    Switchboard is a tool that allows system administrators and users to monitor and manage queues. This can be accessed from the Call FeaturesCall Queue page. Figure 197 : Switchboard summary Clicking on one of the queues shown above will bring up the following window: P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 314: Table 95: Switchboard Parameters

    Super Admin - Default admin of the UCM. Call queue privileges include being able to view and edit all queue agents, monitor and execute actions for incoming and ongoing calls for each extension in Switchboard, and generate Call Queue reports to track performance. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 315: Figure 199: Queue Agent

    In the image below, User 1000 is a queue agent and can see only his own information in the Switchboard. Figure 199: Queue Agent P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 316: Pickup Groups

    PICKUP GROUPS The UCM6510 supports pickup group feature which allows users to pick up incoming calls for other extensions if they are in the same pickup group, by dialing "Pickup Extension" feature code (by default *8). Configure Pickup Groups Pickup groups can be configured via Web GUICall FeaturesPickup Groups.

  • Page 317: Figure 201: Edit Pickup Feature Code

    The default pickup feature code is *8 as shown on the following screenshot. Figure 201: Edit Pickup Feature Code P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 318: Music On Hold

    Music On Hold Playlist.  Select the sound files and click on to delete all selected music on hold files. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 319: Figure 203: Play Custom Prompt

    Click on A prompt of confirmation will pop up, as shown below. Figure 204: Information Prompt 3. Click 4. In the prompted window, select the extension to playback and click P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 320: Figure 205: Record Custom Prompt

    1. Users could download the MOH file from this link: http://downloads.asterisk.org/pub/telephony/sounds/releases/asterisk-moh-opsound-wav-2.03.tar.gz After downloading, unzip the pack and upload the music files to the UCM6510. 2. Factory reset could also recover the MOH file on the UCM. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 321: Fax Server

    FAX SERVER The UCM6510 supports T.30/T.38 Fax and Fax Pass-through. It can also convert the received Fax to PDF format and send it to the configured Email address. Fax/T.38 settings can be accessed via Web GUICall FeaturesFax/T.38. Configure Fax/T.38 ...

  • Page 322: Table 96: Fax/T.38 Settings

    Minimum Transfer Rate possible values are 2400, 4800, 7200, 9600, 12000 and 14000. The default setting is 2400. Configure the concurrent fax that can be sent by UCM6510.  Only mode supports single user fax sending Max Concurrent Sending Fax ...

  • Page 323: Receiving Fax

    Receiving FAX Example Configuration to Receive Fax from PSTN Line The following instructions describe how to use the UCM6510 to receive fax from PSTN line on the Fax machine connected to the UCM6510 FXS port. 1. Connect Fax machine to the UCM6510 FXS port.

  • Page 324: Figure 208: Configure Extension For Fax Machine

    7. Go to Web GUIExtension/TrunkInbound Routes page. 8. Create an inbound route to use the Fax analog trunk. Select the created extension for Fax machine in step 4 as the default destination. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 325: Example Configuration For Fax-To-Email

    2. Go to UCM6510 Web GUIInternal OptionsFax/T.38 page. Create a new Fax extension. Figure 211: Create Fax Extension 3. Go to UCM6510 Web GUIExtension/TrunkAnalog Trunks page. Create a new analog trunk with "FAX Detection" set to "No". P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 326: Fax Sending

    Note: Only A3, A4 and B4 paper sizes are supported for the Fax Sending . After making sure analog trunk or VoIP Trunk is setup properly and UCM6510 can reach out to PSTN numbers via the trunk, on Fax Sending page, enter the fax number and upload the file to be faxed. Then click on “Send”...

  • Page 327: Figure 213: Fax Sending In Web Gui

    Figure 213: Fax Sending in Web GUI P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 328: Busy Camp-On

    BUSY CAMP-ON The UCM6510 supports busy camp-on/call completion feature that allows the PBX to camp on a called party and inform the caller as soon as the called party becomes available given the previous attempted call has failed. The configuration and instructions on how to use busy camp-on/call completion feature can be found in the following guide: http://www.grandstream.com/sites/default/files/Resources/ucm6xxx_busy_camp_on_guide.pdf...

  • Page 329: Presence

    The contact is currently away (ex: for lunch break). The contact has limited conversation flexibility and can only be reached Chat via chat. Do Not Disturb The Contact is on DND (Do Not Disturb) mode. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 330: Figure 215: Sip Presence Feature Code

    When a user does change his/her SIP presence status by making a call using presence feature code, the UCM will create a corresponding CDR entry showing the call as Action type = PRSENCE_STATUS. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 331: Figure 216: Presence Status Cdr

    Figure 216: Presence Status CDR P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 332: Follow Me

    4. Once created, it will be displayed on the follow me web page list. Click on to edit the Follow Me configuration. Click on to delete the Follow Me. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 333: Table 98: Follow Me Settings

    Click on “Follow Me Options” under Web GUIExtension/TrunkExtension page to enable or disable the options listed in the following table. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 334: Table 99: Follow Me Options

    Playback Unreachable If enabled, the PBX will playback the unreachable status message to the Status Message caller if the callee cannot be reached. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 335: Speed Dial

    SPEED DIAL The UCM6510 supports Speed Dial feature that allows users to call specified destinations by pressing only 1-4 digits. This creates a system-wide speed dial access for all the extensions on the UCM6510. To enable Speed Dial, on the UCM6510 Web GUI, go to page Web GUICall FeaturesSpeed Dial.

  • Page 336: Disa

    PSTN and etc, and then call into a SIP trunk or PSTN trunk connected to UCM6510 as it is an internal extension.
  • Page 337 The default setting is "Internal". If the user tries to dial Permission outbound calls after dialing into the DISA, the UCM6510 will compared the DISA's permission level with the outbound route's privilege level. If the DISA's permission level is higher than (or equal to) the outbound route's privilege level, the call will be allowed to go through.

  • Page 338: Emergency

    3. Configure the required fields “Name, Emergency Number and Trunk(s) to be used to reach the number”. 4. Save and apply the configuration. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 339: Table 101: Emergency Numbers Parameters

    Configures a custom prompt that will be played to the notified extensions Custom Prompt when an emergency call is made. The file can be uploaded from the page "Custom Prompt". Click "Upload Audio File" to add a custom prompt. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 340: Figure 222: 911 Emergency Sample

    If enabled, the recordings will be sent to the configured email address(es). Configure the email addresses that will receive emergency call Email Address notifications. Figure 222: 911 Emergency Sample P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 341: Callback

    9. The user will be connected to the destination number. In this way, the calls are placed and connected through trunks on the UCM6510 instead of to the mobile phone directly. Therefore, the user will not be charged on mobile phone services for long distance or international calls.
  • Page 342 Configure the destination which the callback will direct the caller to. Two destinations are available:  Destination  DISA The caller can then enter the desired number to dial out via UCM6510. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 343: Blf And Event List

    Besides BLF, users can also configure the phones to monitor event list. By using event list, local extensions on the same UCM6510 or remote extensions on the VOIP trunk can be monitored. The event list settings are under Web GUICall FeaturesEvent List.

  • Page 344: Table 103: Event List Settings

    Select the available extensions listed on the local UCM6510 to be Local Extensions monitored in the event list. If LDAP sync is enabled between the UCM6510 and the peer UCM6510, Remote Extensions the remote extensions will be listed under "Available Extensions". If not, manually enter the remote extensions under "Special Extensions"...
  • Page 345 UCM6510 to connect to the local UCM6510. Additional information such as port number, LDAP outbound rule, LDAP Dialed Prefix will also be required. Both the local UCM6510 and remote UCM6510 need enable LDAP sync option with the same password for successful connection and synchronization.

  • Page 346: Dial By Name

    Dial By Name Configuration The administrators can create the dial by name group under Web GUICall FeaturesDial By Name. Figure 224: Create Dial By Name Group P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 347: Figure 225: Configure Extension First Name And Last Name

    By Last Name: enter the first 3 digits of the last name to search the directory. By Full Name: enter the first 3 digits of the first name or last name to search the directory. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 348: Figure 226: Dial By Name Group In Ivr Key Pressing Events

    IVR to start a new event. The following example shows how to use this option. Figure 226: Dial By Name Group In IVR Key Pressing Events P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 349: Username Prompt Customization

    6. Select the recorded file to upload it and press Save and Apply Settings.  Click on to record again the username prompt.  Click on to play recorded username prompt. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 350: Record Username Via Voicemail Menu

    Dial *97 or *98 to access the voicemail menu. If *98 is dialed, enter the desired extension and voicemail password.  Upon entering the extension's voicemail system, dial 0 to enter the recordings menu.  Press 3 to start recording the username. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 351: Active Calls And Monitor

    ACTIVE CALLS AND MONITOR The active calls on the UCM6510 are displayed in Web GUISystem StatusActive Calls page. Users can monitor call status, hang up active call(s) as well as barge in active call(s) in real time manner. Active Calls Status To view the status of active calls, navigate to Web GUISystem StatusActive Calls.

  • Page 352: Figure 230: Call Connection Less Than Half Hour

    Figure 231: Call Connection between half an hour and one hour The red color of the active call means the connection of call time is more than one hour. It means this call could be abnormal. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 353: Hang Up Active Calls

    During an active call, click on icon and the Monitor dialog will pop up. Figure 233: Configure to Monitor an Active Call In the “Monitor” dialog, configure the following to monitor an active call: P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 354 Another way to monitor active calls is to dial the corresponding feature codes from an extension. Please refer to section for instructions. [Table 104: UCM6510 Feature Codes] [Call Recording] P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 355: Call Features Codes

    CALL FEATURES CODES The UCM6510 supports call recording, transfer, call forward, call park and other call features via feature code. Feature Codes settings can be found at Web GUICall FeaturesFeature Codes. This section lists all the feature codes in the UCM6510 and describes how to use the call features.
  • Page 356  Default code: *3  Enter the code followed by # or SEND to start recording the audio call and the UCM6510 will mix the streams natively on the fly as the call is in progress.  Start/Stop Call Recording...
  • Page 357  Enter *98 and follow the voice prompt. Alternatively, dial *98 Voicemail Access Code followed by the extension and pound (#) to immediately access the entered extension's voicemail box. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 358 For example, directly dial *5000 will have to call go into the extension 5000's voicemail. If the user would like to transfer the call to the extension 5000's voicemail, enter *5000 as the transfer target number. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 359 001 dial *23001 and then 1 after hearing the prompt.  Dial this code to set the presence status of the extension.  Possible options are: 1:"unavailable" 2:"available" Presence Status 3:"away" 4:"chat 5:"dnd 6:"userdef" P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 360: Parking Lot

    Call voicemail group access code to access group voicemail. If Voicemail Group Access Code password is required, enter password followed by pound "#" key. The UCM6510 also allows user to enable / disable specific feature code by one click. As shown below: Figure 234: Enable/Disable Feature codes Parking Lot User can create parking lots and their related slots under Web GUI...

  • Page 361: Table 105: Parking Lot

    The user can transfer the call to the parking lot number to park Use Parklot as Extension the call. Please note this parking lot number range might conflict with extension range. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 362: Call Park

    Upon park timeout, the call will be routed to the configured destination. Call Park The UCM6510 provides call park and call pickup features via feature code. Park a Call There are two feature codes that can be used to park the call.

  • Page 363: Monitor Call Park Cid Name Information (Gxp21Xx Phones Only)

    Figure 237 : Monitored call park CID name Call Recording The UCM6510 allows users to record audio during the call. If "Auto Record" is turned on for extension or trunk, the call will be automatically recorded when there is established call with the extension or trunk.

  • Page 364: Enable Spy

    1. Users can enable SCA by navigating to the Extensions page, editing the desired extension, and enabling the option SCA. Note: With SCA enabled, the Concurrent Registrations field can only have a value of 1. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 365: Figure 239: Enabling Sca Option Under Extension's Settings

    Click the “+” button under the Options column to add a number that will share the main extension’s call appearance, which will be called private numbers. Figure 240: SCA Number Configuration 3. Configure the private number as desired. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 366: Figure 241: Sca Private Number Configuration

    Alert All Appearances for Group Paging Calls – Alerts all devices associated with the SCA extension.  Multiple Call Arrangement – Allows all devices associated with the SCA extension to make different calls at the same time. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 367: Table 106: Add Sca Private Number

    If disabled, only the SCA shared number will ring Paging Calls when paged. By default, it is disabled. Multiple Call Arrangement Allows simultaneous calls in an SCA group. By default, it is disabled. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 368: Announcement

    3. Configure the required fields Name, Prompt, Default Destination to be used for the announcement. 4. Save and apply the configuration. Figure 243: Announcement settings The table below gives more description of the configuration parameters when creating Announcement. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 369: Table 108: Announcement Parameters

    Voicemail Group Default Destination   Ring Group  Queues   DISA  Dial By Name  External Number  Hang-up Created Announcements will be listed as shown below: P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 370: Figure 244: Announcement

    Figure 244: Announcement  Press to edit the announcement.  Press to delete the announcement. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 371: Pbx Settings

    This section describes internal options that have not been mentioned in previous sections yet. The settings in this section can be applied globally to the UCM6510, including general configurations, jitter buffer, RTP settings, hardware config and STUN monitor. The options can be accessed via Web GUIPBX SettingsGeneral Settings.
  • Page 372 The default setting is "Yes". It is recommended to enable it for security purpose. Enable Auto E-mail If enabled, UCM6510 will send Email notification to user automatically after Notification editing extension settings or adding a new extension. If set to "Yes", users could disable the extension range pre- configured/configured on the UCM6510.

  • Page 373: Call Failure Tone Settings

    Pick Extensions: 4000-4999 This refers to the extensions that can be manually picked from end device when being provisioned by the UCM6510. There are two related options in zero config pageAuto Provision Settings, "Pick Extension Segment" and "Enable Pick Extension". If "Enable Pick Extension"...

  • Page 374: General Call Failure Tone

    Prompt  Custom Prompts” then select each one for specific call failure case under “PBX Settings -> Prompt Tone Settings  General Call Prompt Tone” page as shown on the following figure: P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 375: Pbx Settings/Jitter Buffer

    Table 111: Internal Options/RTP Settings RTP Start Configure the RTP port starting number. The default setting is 10000. RTP End Configure the RTP port ending address. The default setting is 20000. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 376: Payload

    [(hostname | IP-address) [':' port] The default port number is 3478 if not specified. Payload The UCM6510 payload type for audio codecs and video codes can be configured here. Table 112: Internal Options/Payload Configure payload type for ADPCM (G.726, 32kbps, AAL2 codeword AAL2-G.726...

  • Page 377: Pbx Settings/Nas

    NAS server will be shown on the Mounted Netdisk List. Additionally, the Status NAS will appear as a selectable storage option in the PBX Settings->Recording Storage page and CDRRecording Files page. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 378: Iax Settings

    IAX SETTINGS The UCM6510 IAX global settings can be accessed via Web GUIPBXIAX Settings. IAX Settings/General Table 114: IAX Settings/General Configure the port number that the IAX2 will be allowed to listen to. The Bind Port default setting is 4569.

  • Page 379: Iax Settings/Security

    Configure to limit the number of calls for a give IP address of IP range. Enter the IP address or a range of IP addresses to be considered for call number limits. For example: IP or IP Range 11.11.11.11 11.11.11.11/22.22.22.22. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 380: Sip Settings

    Configure the IP address to bind to. The default setting is 0.0.0.0, which Bind IP Address means binding to all addresses. If set to "No", all transfers initiated by the endpoint in the UCM6510 will be Allow Transfer disabled (unless enabled in peers or users). The default setting is "Yes".

  • Page 381: Sip Settings/Misc

    Configure the register retry timeout (in seconds). The default setting is 20. Configure the number of registration attempts before the UCM6510 gives Register Attempts up. The default setting is 0, which means the UCM6510 will keep trying until the server side accepts the registration request. Video Configure the maximum bit rate (in kb/s) for video calls.

  • Page 382: Sip Settings/Session Timer

    The configuration in this section requires system reboot to take effect. -------------------------------------------------------------------------------------------------------------------------------------------- Table 120: SIP Settings/TCP and TLS Configure to allow incoming TCP connections with the UCM6510. The TCP Enable default setting is "No". Configure the IP address for TCP server to bind to. 0.0.0.0 means binding TCP Bind Address to all interfaces.

  • Page 383: Sip Settings/Nat

    Configure a static IP address and port (optional) used in outbound SIP External Host messages if the UCM6510 is behind NAT. If a hostname is used, it will be looked up only once. If enabled, the SDP connection will use the IP address resolved from the Use IP address in SDP external host.

  • Page 384: Sip Settings/Tos

    UCM, configuring this option can avoid voicemail drop. When configured, RTP keep-alive packet will be sent to remote party at the configured interval. If set to 0, RTP keep-alive is disabled. Configure the 100rel setting on UCM6510. 100rel The default setting is “Yes”.

  • Page 385: Transparent Call-Info Header

    Yes: The UCM6510 will send 180 Ringing followed by 183 Session Progress and in-band audio.  No: The UCM6510 will send 180 Ringing if 183 Session Progress has Generate In-Band Ringing not been sent yet. If audio path is established already with 183 then send in-band ringing.

  • Page 386: Gdms Settings

    For the Account field, enter either your account username or email address. Once all the information has been entered, click on the Authenticate button to connect to GDMS. Figure 249: GDMS API Credentials P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 387: Figure 250: Gdms Settings

    Authenticate Sends the authentication request to GDMS with the entered credentials. If the authentication is successful, you will now be able to select an organization on GDMS to synchronize P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 388: Figure 251: Ucm On Gdms

    Figure 252: UCM SIP Extensions on GDMS Any future creation, modification, and deletion of the UCM’s SIP extensions will automatically be synchronized to GDMS. Note: UCM extensions’ names currently cannot be synchronized. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 389: Api Configuration

    API CONFIGURATION The UCM6510 supports third party billing interface API for external billing software to access CDR and call recordings on the PBX. The API uses HTTPS to request the CDR data and call recording data matching given parameters as configured on the third-party application. More methods are also supported to provide better integration with 3 party systems.

  • Page 390: Https Api (Old)

    TLS Bind Address address must match the common name (host name) in the certificate so that the TLS socket will not bind to multiple IP addresses. The default setting is 0.0.0.0:8443. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 391: Cdr Real-Time Output Settings

    CDR Real-time Output Settings Enables real-time CDR output module. This module connects to selected IP Enable addresses and ports and posts CDR strings as soon as it is available. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 392 Choose either XML or JSON for CDR format Username Enter the Username for authentication. Password Enter the Password for authentication. For more details, refer to online how-to guide available at: http://www.grandstream.com/sites/default/files/Resources/CDR_Real-time_Output_Feature_Guide.pdf P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 393: Cti Server

    Figure 253: CTI Server Listening port More information about GS affinity and CTI Support on Grandstream products series please refer to the following link: http://www.grandstream.com/sites/default/files/Resources/GS_Affinity_Guide.pdf P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 394: Asterisk Manager Interface (Restricted Access)

    Warning: Please do not enable AMI on the UCM6510 if it is placed on a public or untrusted network unless you have taken steps to protect the device from unauthorized access. It is crucial to understand that AMI access can allow AMI user to originate calls and the data exchanged via AMI is often very sensitive and private for your UCM6510 system.

  • Page 395: Crm Integration

    The UCM6510 supports the following CRM API: SugarCRM, vTigerCRM, ZohoCRM (legacy v1 API), ZohoCRM (v2 API), Salesforce CRM and ACT! CRM. This support allows users to quickly create and modify contacts, leads, and accounts in the CRM from calls made through the UCM.

  • Page 396: Vtigercrm

    . The status will change from “Logged Out” to “Logged In”. User can start then using SugarCRM features. Figure 255: CRM User Settings vTigerCRM Configuration page of the vTigerCRM can be accessed via admin login, on the UCM Web GUIValue- added FeaturesCRM. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 397: Table 128: Vtigercrm Settings

    Once settings on admin access are configured: 2. Click on 3. Logout from admin access. 4. Login to the UCM as user and navigate under “User PortalValue-added FeatureCRM User Settings”. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 398: Zohocrm

    Figure 257: CRM User Settings ZohoCRM Configuration page of the ZohoCRM v1 and ZohoCRM v2 can be both accessed via admin login, on the UCM Web GUIValue-added FeaturesCRM. Figure 258: ZohoCRM Basic Settings P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 399: Table 129: Zohocrm Settings

    Click on “Enable CRM” and enter the username/password associated with the CRM account then click on . The status will change from “Logged Out” to “Logged In”. User can start then using ZohoCRM features. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 400: Salesforce Crm

    Table 130: Salesforce Settings CRM System Select a CRM system from the dropdown menu, four CRM systems are available: SugarCRM, vTigerCRM, ZohoCRM (legacy v1 API), ZohoCRM (v2 API), Salesforce or ACT! CRM. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 401: Act! Crm

    Configuration page of the ACT! CRM can be accessed via admin login, on the UCM Web GUIValue- added FeaturesCRM”. The configuration steps of the ACT! CRM are as follows: 1. Navigate to Value-Added Features  CRM and select the “ACT! CRM” option. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 402: Figure 262: Enabling Act! Crm

    CRM API developer’s guide here: https://mycloud.act.com/act/Help Figure 263: Enabling CRM on the User Portal Note: For more information on the ACT! CRM integration, please refer to the ACT! CRM documentation on our website. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 403: Pms Integration

    PMS INTEGRATION UCM6510 supports Hotel Property Management System PMS, including check-in/check-out services, wakeup calls, room status, Do Not Disturb which provide an ease of management for hotel applications. This feature can be found on Web GUIValue-added FeaturesPMS. Note: The PMS integration on UCM is currently supported only with one of the three following solutions.

  • Page 404: Hsc Pms

    Name Change  The following figure illustrates the communication flow between the PBX (Grandstream UCM6xxx Series) and PMS software (HSC). The communication between both parties is direct with no middleware. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 405: Mitel Pms

    The following figure illustrates the communication flow between the PBX (Grandstream UCM6xxx Series) and PMS software (Mitel). The communication between both parties is direct with no middleware. Mitel PMS Software Grandstream UCM Figure 266: UCM & Mitel PMS interaction P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 406: Pms Api

    On the “New” HTTPS API, users only need to enable the HTTPS API, which has PMS API functionality built For more details, regarding Old/New HTTPS API, please refer to [API CONFIGURATION]. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 407: Connecting To Pms

    Configure the email address to send the backup to. In order to use some PMS features please activate the feature code associated under “Call FeaturesFeature Codes”  Update PMS Room Status  PMS Wake Up Service P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 408: Pms Features

    Click “Save” to create the new room, the fields above can be configured from the PMS platform, once set the following screen will be shown: Figure 269: Room Status P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 409: Wake Up Service

    Set the time of the wakeup call Action Status Status of the call:  Programmed: the call is scheduled for the time set  Cancelled: the call is canceled P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 410: Mini Bar

    Table 134: Create New Mini Bar Code Enter a non-existing extension number to be dialed when using the mini bar feature. Name Enter a name for the mini bar. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 411: Table 135: Create New Maid

    Enter the password associated with the maid. In order to create a new consumer goods, click on under UCM webGUI Value-added Features  PMS  Mini Bar, the following window will popup. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 412: Figure 275: Create New Consumer Goods

    Figure 275: Create New Consumer Goods Code Enter the Goods Code. Name Enter the Name of the Goods The Minibar page displays as: Figure 276: Mini Bar P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 413: Wakeup Service

    The following window will popup. Figure 277: Create New Wakeup Service – Admin Login 3. Fill out the required fields and select the members to add to the wakeup group. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 414: Wakeup Service From User Portal

    Wakeup Service from User Portal 1. Log into the UCM user portal. 2. Wakeup service can be found under “Value-added FeaturesWakeup Service”, click on to create a new wakeup service. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 415: Wakeup Service Using Feature Code

    Users have the choice to set a wakeup service for tomorrow or specify another day when adding a wakeup service.  A wakeup service entry is created. The UCM will send a wakeup call at the scheduled date and time. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 416: Announcements Center

    Prompts can be directly uploaded from this page. Note: Prompt filenames cannot exceed 100 characters. Configure the ring timeout for the group members. The default value is 30 Ring Timeout seconds. Group Setting Table 139: Group Setting P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 417: Figure 281: Announcements Center Group Configuration

    Here, Group Test's number is 666 and has extensions 1000, 1001, and 1002 as members of the group. 1. Click to create a new Announcement Center. 2. Configure the Announcement Center name and code to associate with the custom prompt. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 418: Figure 282: Announcements Center Code Configuration

    For example, in this example, we can send code 55 to group 666. Sending 55 (code) + 666 (group number) will send an announcement with the associated audio prompt to all the members of Group Test. Figure 283: Announcements Center example P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 419: Queuemetrics Integration

    Enter the QueueMetrics URL provided. Set the Username and the account code to the account name and password provided from QueueMetrics. Click on Save and Apply Changes. Figure 284: QueueMetrics configuration P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 420: Table 140: Queuemetrics Configuration Parameters

    Configure the username for QueueMetrics authentication. Account Code Configure the password for QueueMetrics authentication. Partition Configure Data storage partition identifier. For more details, please refer to online guide: http://www.grandstream.com/sites/default/files/Resources/QueueMetrics_integration.pdf P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 421: Status And Reporting

    The UCM Dashboard page under System StatusDashboard provides a real-time overview of the system's trunks, extensions, queues, conference rooms, interface status, digital channels, and parking lots. Figure 285: StatusPBX Status Trunks Users can the status of all configured trunks. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 422: Table 141: Trunk Status

    Display trunk name Display trunk Type:  Analog  Type E1/T1/J1   Username Display username for this trunk. Port/Hostname/IP Display Port for analog trunk, or Hostname/IP for VoIP (SIP/IAX) trunk. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 423: Extensions

    SIP Account email notification has not been sent. Email SIP Account email notification has been sent. Displays extension type.  SIP User Type  IAX User  Analog User P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 424: Interfaces Status

    Interfaces Status This section displays interface connection status on the UCM6510 for USB, SD Card, LAN, WAN, LAN PoE, Heartbeat, Power 1, Power 2, Digital, FXS and FXO ports. Table 143: Interface Status Indicators Disconnected Connected but not configured Connected and idle...
  • Page 425 1. The T1 port is connected with J1 connection. 2. Incorrect cable is used. 3. When using E1, one end is using CRC4 while the other end is not. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 426: System Status

    Cannot start up System Status The UCM6510 system status can be accessed via Web GUISystem Status, which displays the following system information. General Under Web GUISystem StatusSystem InformationGeneral, users could check the hardware and software information for the UCM6510.

  • Page 427: Network

    Network Under Web GUISystem StatusSystem InformationNetwork, users could check the network information for the UCM6510. Please see details in the following table. Table 145: System StatusNetwork System StatusSystem InformationNetwork MAC Address Global unique ID of device, in HEX format. The MAC address can be found on the label coming with original box and on the label located on the bottom of the device.

  • Page 428: Resource Usage

    Figure 288: System StatusStorage Usage Resource Usage When configuring and managing the UCM6510, users could access resource usage information to estimate the current usage and allocate the resources accordingly. Under Web GUISystem StatusDashboard Resource Usage, the current CPU usage and Memory usage are shown in the pie chart.

  • Page 429: System Events

    System Events The UCM6510 can monitor important system events, log the alerts and send email notifications to specified email addresses. Alert Events List The system alert events list can be found under Web GUIMaintenanceSystem Events. The following events are currently supported on the UCM. Alerts for these events will be generated if abnormalities occur:...

  • Page 430: Figure 290: System EventsAlert Events Lists: Disk Usage

    1. Disk Usage Figure 290: System EventsAlert Events Lists: Disk Usage  Detect Cycle: The UCM6510 will perform the internal disk usage detection based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle.

  • Page 431: Alert Log

    4. System Crash Figure 293: System EventsAlert Events Lists: System Crash  Detect Cycle: The UCM6510 will detect the event at each cycle based on the specified time. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle.

  • Page 432: Figure 294: System EventsAlert Log

    User could filter out alert logs of “Generate Alert” or “Restore to Normal” by specifying the type according to need. The following figure shows an example of filtering out alert logs of type of “Restore to Normal”. Figure 296: Filter for Alert Log P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 433: Alert Contact

    ${TIME} : Current System Time ${CPU_USED} : CPU Usage ${MEM_USED} : Memory Usage ${ACTION} : Message Type. Refer to [Table 146: Alert Events] ${DISK_USED} : Disk Usage ${EXTERNAL_DISK_USED} : Disk Usage P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 434: Cdr

    On the UCM6510, the CDR can be accessed under Web GUICDRCDR. Users could filter the call report by specifying the date range and criteria, depending on how the users would like to include the logs to the report.
  • Page 435  Follow Me   Page  Parked Call  Queue  Ring Group  Transfer  VFax    Wakeup  Emergency Call  Emergency Notify  P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 436: Figure 298: Call Report

    The CDR report has the following data fields:  Start Time Format: 2016-09-03 00:06:16  Call Type Example: DIAL WAKEUP  Call From Example format: "John Doe" 2000  Call To P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 437 If the entry has audio recording file for the call, the three icons on the rightest column will be activated for users to select. In the following picture, the second entry has audio recording file for the call. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 438: Figure 299: Call Report Entry With Audio Recording File

    Users can configure the UCM to periodically send the CDR to a configured email address. Click on “Automatic Download” and configure the parameters in the dialog below. Figure 300: Automatic Download Settings P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 439: Cdr Improvement

    (;) (i.e."xxx;yyy"). CDR Improvement Starting from UCM6510 firmware 1.0.10.x, transferred call will no longer be displayed as a separate call entry in CDR. It will display within call record in the same entry. CDR new features can be found under Web GUICDRCDR.

  • Page 440: Figure 303: Downloaded Cdr File Sample

    Figure 304: Downloaded CDR File Sample - Source Channel and Dest Channel 1 DAHDI means it is an analog call, FXO or FXS. For UCM6510, DAHDI/(1-2) are FXO ports, and DAHDI(3-4) are FXS ports. Sample 2: Figure 305: Downloaded CDR File Sample - Source Channel and Dest Channel 2 "SIP"...

  • Page 441: Cdr Export Customization

    Figure 306: CDR Export File data Statistics CDR Statistics is an additional feature on the UCM6510 which provides users a visual overview of calls across a period of time. Users can filter with different criteria to generate the statistics chart.

  • Page 442: Table 150: Cdr Statistics Filter Criteria

    By week (of the selected year).  By day (of the specified month for the year).  By hour (of the specified date).  By range. For example, 2013-01 To 2013-03. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 443: Recording Files

    To sort the recording file, click on the title "Caller", "Callee" or "Call Time" for the corresponding column. Click on the title again can switch the sorting mode between ascending order or descending order. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 444: User Portal

    Users could log into their web GUI portal using the extension number and user password. When an extension is created in the UCM6510, the corresponding user account for the extension is automatically created. The user portal allows access to a variety of features which include user information, extension configuration and CDR as well as settings and managing value-added features like Fax Sending, Call Queue, Wakeup Service and CRM.

  • Page 445: Figure 310: User Portal Login

    Figure 310: User Portal Login Upon successfully logging in, the following page will appear. Note: Regular users will be logged out automatically if an admin resets their extensions. Figure 311: User Portal Layout P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 446: Basic Information

    This section allows users to create and enable Wakeup service and for more information, please refer to [Wakeup Service from User Portal]. CRM User Settings This section allows users to enable and configure CRM connection to either SugarCRM or Salesforce. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 447: High Availability

    Deployment Methods In a setup with an HA100 device and two UCM6510, if hardware issues are detected within the primary UCM, services provided by the primary UCM will switch over to the secondary UCM, minimizing the amount of service downtime.

  • Page 448: Ha100 Configuration

    Note: Users can verify the HA status under the Web GUISystem SettingsHAHA Status and HA Log pages which display the relevant information about the HA connection between the UCM6510 and the HA100, such HA Status, role of the current UCM, HA backup Status, HA backup log, HA switch log and etc.

  • Page 449: Upgrading Ucm6510S Connected To The Ha100

    6. Data syncing may occur for 5 or more minutes. If users cannot access the UCM web portal after booting up, please wait until the data sync is complete and try again. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 450: Maintenance

    User management is on Web GUI MaintenanceUser Management page. User could create multiple accounts for different administrators to log in the UCM6510 Web GUI. Additionally, the system will automatically create user accounts along with creating new extensions for extension users to login to the Web GUI using their extension number and password.

  • Page 451: Table 152: User Management - Create New User

    Enters the necessary information to keep a record for this user. Last Name Home Number Phone Number Once created, the Super Admin can edit the users by clicking on or delete the user by clicking on P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 452: Custom Privilege

     Super Administrator This is the highest privilege. Super Admin can access all pages on UCM6510 Web GUI, change configuration for all options and execute all the operations. Super Admin can create, edit and delete one or more users with “Admin” privilege Super Admin can edit and delete one or more users with “Consumer”...

  • Page 453: Figure 315: Assign Backup Permission To "Admin" Users

    The SuperAdmin user can click on privilege of deleting their own recording files in user level login. General_User also has allowed to change Auth ID and SIP Password and Allow to Enable Voicemail options. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 454: Figure 316: General User

    Extensions Outbound Routes Inbound Routes Fax/T.38 Feature Codes Paging/Intercom Parking Lot Pickup Groups PMS - Wakeup Service Ring Groups Speed Dial System Status System Events Time Settings Video Conference P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 455: Concurrent Multi-User Login

    While UCM supports simultaneous user logins, if different users are modifying the same option or doing the same operation, the following error message may appear: Figure 318: Multiple User Operation Error Prompt P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 456: Login Settings

    6. Once the web page comes back to the login page again, enter the username “admin” and the new password to login. Figure 319: Change Password Table 153: Change Password Enter Old Password Enter the Old Password for UCM6510 P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 457: Change Username

    Login Security After the user logs in the UCM6510 Web GUI, the user will be automatically logged out after certain timeout, or he/she can be banned for a specific period if the login timeout is exceeded. Those values can be specified under UCM6510 web GUIMaintenance...

  • Page 458: Figure 321: Login Timeout Settings

    “Login Whitelist” Users can create a list of IP addresses that will not be banned even if they exceed the maximum number of failed login attempts. Figure 321: Login Timeout Settings P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 459: Operation Log

    Remark Allows users to add notes and remarks to each operation User could also filter the operation logs by time condition, IP address and/or username. Configure these P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 460: Upgrading

    Note: Deleting operation logs will generate an operation log entry detailing the action. Upgrading The UCM6510 can be upgraded to a new firmware version remotely or locally. This section describes how to upgrade your UCM6510 via network or local upload.

  • Page 461: Table 156: Network Upgrade Configuration

    Define the server path for the firmware server. Firmware File Prefix If configured, only the firmware with the matching encrypted prefix will be downloaded and flashed into the UCM6510. Firmware File Suffix If configured, only the firmware with the matching encrypted postfix will be downloaded and flashed into the UCM6510.

  • Page 462: Upgrading Via Local Upload

    Web GUI to check the firmware version. Upgrading via Local Upload If there is no HTTP/TFTP server, users could also upload the firmware to the UCM6510 directly via Web GUI. Please follow the steps below to upload firmware locally.

  • Page 463: No Local Firmware Servers

    Figure 327: Reboot UCM6510 2. Click on "OK" to reboot the UCM6510 and check the firmware version after it boots up. -------------------------------------------------------------------------------------------------------------------------------------------- Notes:  Please do not interrupt or power cycle the UCM6510 during upgrading process.  The firmware file name allows the use of the special characters besides the following restricted characters: # $ ^ &...

  • Page 464: Backup

    Microsoft IIS web server. Backup The UCM6510 configuration can be backed up locally or via network. The backup file will be used to restore the configuration on UCM6510 when necessary. Backup/Restore To create backups, navigate to MaintenanceBackupBackup/Restore and click on the Backup button to start the process.

  • Page 465: Figure 329: Backup / Restore

    , or delete it from the UCM6510 internal storage or the external device. Users can also upload UCM backups from their PC to the UCM by clicking on the Upload button. Note: Uploaded backup files can only be 10MB or lower in file size.

  • Page 466: Data Sync

    SFTP account usernames and to specify destination directories on the SFTP server. If a specified directory does not exist on the SFTP server, the UCM will create it automatically. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 467: Table 157: Data Sync Configuration

    Before saving the configuration, users can click on the Test Connection button to verify connection status. Clicking on the Synchronize All Data button will manually start a data sync. Save the changes and all the backup logs will be listed on the web page. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 468: Restore Configuration From Backup File

    If users have other backup files on PC to restore on the UCM6510, click on "Upload Backup File" first and select it from local PC to upload on the UCM6510. Once the uploading is done, this backup file will be displayed in the list of previous configuration backups for restore purpose. Click on to restore from the backup file.

  • Page 469: Cleaner

    Cleaner The UCM can be configured to delete files, CDR, voicemail, and calls statistic reports on a regular basis. This feature can be accessed from the MaintenanceSystem Cleanup/ResetCleaner page. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 470: Figure 334: Cleaner

    Figure 334: Cleaner P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 471: Table 158: Cleaner Configuration

    (Note: The amount of records displayed on the page of call queue statistics is not one-to-one with the actual amount of records in the database.)  Keep Last X Days: Delete all entries older than X days. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...
  • Page 472 Default is 30. Valid range: 1 – 100. File Cleaner Enable Cleaner Enabling files cleaning. Clean Files in External If enabled the files in external device (USB/SD card) will be automatically Device cleaned up as configured. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 473: Usb Disk/Sd Card File Management

    All the cleaner logs will be listed on the bottom of the page. USB Disk/SD Card File Management From this page, users can view, download, and delete files on USB disks and SD cards. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 474: System Recovery

    Once at this stage, the administrator can access the recovery mode web portal by typing in either the IP0 address (typically WAN) or IP1 address (typically LAN) into a browser address bar. The following page should appear: P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 475: Figure 336: Ucm6Xxx Recovery Web Page

    Enter the super admin's login credentials and click on the Login button: Figure 337: Recovery Mode From here, the user can either upload a firmware file, factory reset or just reboot the device. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 476: Syslog

    UCM reserves a 50MB cache for syslog. Once the syslog has reached 50MB in file size, 2MB of syslog will be deleted, starting from the oldest syslog. This ensures that the system can continue logging. -------------------------------------------------------------------------------------------------------------------------------------------- P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 477: Network Troubleshooting

    The output result is in .tgz format, and users will need to use a compression tool such as WinRAR or 7-zip to unzip the .pcap file. Note: Capture files saved on external devices will not have “capture” prepended to file names. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 478: Ip Ping

    Enter the hostname or IP address and click on the Start button. The ping process can be viewed from the Output Result window at the bottom of the page. Figure 341: Traceroute P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 479: Signaling Troubleshooting

    5. Make a call via the analog port that has the issue. 6. Once done, click on "Stop". 7. Click on "Download" to download the analog record trace. Figure 342: Troubleshooting Analog Trunks P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 480: Figure 343: A Key Dial-Up Fxo

    After capturing the trace, users can download it for basic analysis. If further assistance is necessary, please contact Grandstream Technical Support using the following link: http://www.grandstream.com/support  SVIP Record Trace Users can capture an SVIP record trace for specific FXO/FXS ports. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 481: E&M Immediate Record Trace

    Check Times is the maximum number of failed checks that can occur before the UCM is restart, and a coredump file is generated. Generated coredump files can be sent to Grandstream Technical Support for analysis and troubleshooting. P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 482: Network Status

    Users can navigate to System StatusNetwork Status to view the UCM's active network connections. If users are experiencing connection issues to specific services, they can view this page for troubleshooting. Figure 347: Network Status P a g e UCM6510 IP PBX User Manual Version 1.0.20.31...

  • Page 483: Experiencing The Ucm6510 Series Ip Pbx

    Thank you again for purchasing Grandstream UCM6510 IP PBX appliance, it will be sure to bring convenience and color to both your business and personal life. * Asterisk is a Registered Trademark of Digium, Inc.

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