Grandstream Networks UCM6510 User Manual
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Grandstream Networks UCM6510 User Manual

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  • Page 1 Grandstream Networks, Inc. UCM6510 IP PBX User Manual...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this user manual is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
  • Page 3 GNU GPL INFORMATION UCM6510 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 4: Table Of Contents

    PRODUCT OVERVIEW ................32 Feature Highlights ..........................32 Technical Specifications ........................32 INSTALLATION ..................35 Equipment Packaging .......................... 35 Connect your UCM6510 ........................35 Safety Compliances ..........................37 Warranty .............................. 37 GETTING STARTED ................38 Use The LCD Menu ..........................38 Use The LED Indicators ........................
  • Page 5 Set Time Manually ........................90 Office Time ........................... 91 Holiday ............................92 NTP Server ............................94 Recordings Storage ..........................95 Login Settings ............................96 Google Service Settings Support ......................98 PROVISIONING ..................100 P a g e UCM6510 IP PBX User Manual...
  • Page 6 Use Extension Groups ........................168 ANALOG TRUNKS ................169 Analog Trunks Configuration ......................169 PSTN Detection ..........................172 DAHDI and Analog Hardware Configuration ..................175 DIGITAL TRUNKS .................. 178 Digital Hardware Configuration ......................178 P a g e UCM6510 IP PBX User Manual...
  • Page 7 During The Conference ......................225 Record Conference........................227 CONFERENCE SCHEDULE ..............228 Conference Schedule Configuration ....................228 IVR ......................232 Configure IVR ............................ 232 Black/White List in IVR ........................235 Create Custom Prompt ........................237 P a g e UCM6510 IP PBX User Manual...
  • Page 8 Configure Fax/T.38 ..........................270 Receiving FAX ........................... 271 Sample Configuration to Receive Fax from PSTN Line ............. 271 Sample Configuration for Fax-To-Email ..................274 Fax Sending ............................275 BUSY CAMP-ON ..................277 P a g e UCM6510 IP PBX User Manual...
  • Page 9 Record New Custom Prompt ...................... 307 Upload Custom Prompt ......................308 Download All Custom Prompt ..................... 308 PBX Settings/Jitter Buffer ........................309 PBX Settings/RTP Settings ....................... 309 PBX Settings/Payload ........................310 IAX SETTINGS ..................311 P a g e UCM6510 IP PBX User Manual...
  • Page 10 WakeUp service from User portal ...................... 334 WakeUp service using feature code ....................334 ANNOUNCEMENTS CENTER ............... 335 Announcements Center Setting ......................335 Group Setting ............................ 336 STATUS AND REPORTING ..............339 PBX Status ............................339 P a g e UCM6510 IP PBX User Manual...
  • Page 11 System Cleanup/Reset ........................372 Reset and Reboot ........................372 Cleaner ............................372 USB/SD Card Files Cleanup ...................... 374 Syslog ..............................375 Network Troubleshooting ........................375 Ethernet Capture ........................375 IP Ping ............................376 P a g e UCM6510 IP PBX User Manual...
  • Page 12 PRI/SS7/MFC/R2 Signaling Trace ....................377 Analog Record Trace ........................378 E&M Immediate Record Trace....................379 Service Check ..........................380 Network Status ........................... 380 EXPERIENCING THE UCM6510 SERIES IP PBX ......... 382 P a g e UCM6510 IP PBX User Manual...
  • Page 13 Table 10: UCM6510 Network SettingsStatic Routes ................62 Table 11: UCM6510 Network SettingsPort Forwarding ................64 Table 12: UCM6510 SettingsNetwork SettingsOpenVPN..............66 Table 13: UCM6510 Security SettingsStatic DefenseCurrent Service ..........70 Table 14: Typical Firewall Settings ......................70 Table 15: Firewall Rule Settings ........................71 Table 16: UCM6510 Firewall Dynamic Defense ..................
  • Page 14 Table 75: IVR Configuration Parameters ....................233 Table 76: Voicemail Settings ........................242 Table 77: Voicemail IVR Menu ........................243 Table 78: Voicemail Email Settings ......................245 Table 79: Voicemail Group Settings ......................246 P a g e UCM6510 IP PBX User Manual...
  • Page 15 Table 90: DISA Settings ..........................284 Table 91: Callback Configuration Parameters................... 286 Table 92: Event List Settings ........................289 Table 93: UCM6510 Feature Codes ......................298 Table 94: PBX Settings /General ......................305 Table 95: Internal Options/Jitter Buffer ...................... 309 Table 96: Internal Options/RTP Settings ....................
  • Page 16 Table 125: Network Upgrade Configuration ....................365 Table 126: Data Sync Configuration ......................370 Table 127: Cleaner Configuration ......................373 Table 128: USB/SD Card Files Cleanup ....................374 Table 129: Ethernet Capture ........................376 P a g e UCM6510 IP PBX User Manual...
  • Page 17 Figure 29: Create New Port Forwarding ..................... 65 Figure 30: UCM6510 Port Forwarding Configuration ................. 65 Figure 31: GXP2160 Web Access Using UCM6510 Port Forwarding ............66 Figure 32: OpenVPN feature on the UCM6510 ..................67 Figure 33: Register Domain Name on noip.com ..................68 Figure 34: UCM6510 DDNS Setting ......................
  • Page 18 Figure 49: LDAP Client Configurations ....................... 82 Figure 50: GXP2170 LDAP Phonebook Configuration ................83 Figure 51: UCM6510 Email Settings ......................85 Figure 52: UCM6510 Email Settings: Send Test Email................86 Figure 53: Email Templates ......................... 86 Figure 54: Conference Schedule Template ....................87 Figure 55: Email Send log ...........................
  • Page 19 Figure 107: UCM6510 FXO Tone Settings ....................172 Figure 108: UCM6510 PSTN Detection ....................172 Figure 109: UCM6510 PSTN Detection: Auto Detect ................173 Figure 110: UCM6510 PSTN Detection: Semi-Auto Detect ..............173 Figure 111: FXS Ports Signaling Preference .................... 175 Figure 112: FXO Ports ACIM Settings ......................
  • Page 20 Figure 157: Call Queue ..........................254 Figure 158: Static Agents limitation ......................257 Figure 159: Agent Login Settings ......................258 Figure 160: Call Queue Statistics ......................260 Figure 161: Call Queue Switchboard ......................261 P a g e UCM6510 IP PBX User Manual...
  • Page 21 Figure 198: Record New IVR Prompt ....................... 307 Figure 199: Upload IVR Prompt ........................ 308 Figure 200: Download All Custom Prompt ....................308 Figure 201: Transparent Call-Info ......................318 Figure 202: CTI Server Listening port ....................... 319 P a g e UCM6510 IP PBX User Manual...
  • Page 22 Figure 240: CDR Report ........................... 356 Figure 241: Detailed CDR Information ...................... 356 Figure 242: Downloaded CDR File Sample ....................356 Figure 243: Downloaded CDR File Sample - Source Channel and Dest Channel 1 ........ 357 P a g e UCM6510 IP PBX User Manual...
  • Page 23 Figure 255: Backup / Restore ........................368 Figure 256: Local Backup ......................... 369 Figure 257: Data Sync ..........................370 Figure 258: Restore UCM6510 from Backup File ..................371 Figure 259: Reset and Reboot ........................372 Figure 260: Cleaner ..........................373 Figure 261: USB/SD Card Files Cleanup ....................

  • Page 24: Document Purpose

    DOCUMENT PURPOSE This document describes UCM6510 IP PBX specifications, features and will help you to configure your system via Web GUI menu to fully manipulate the supported features. The intended audiences of this document are device administrators. To learn more about UCM6510 IP PBX features, please visit http://www.grandstream.com/support...

  • Page 25: Change Log

    CHANGE LOG This section documents significant changes from previous versions of the UCM6510 user manual. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.14.23 •...

  • Page 26: Firmware Version 1.0.13.14

    One-key-dial is replaced by Speed Dial to support more than one digit. [SPEED DIAL] • Added append extension number in the end of DOD. [Direct Outward Dialing (DOD) via VoIP Trunks] P a g e UCM6510 IP PBX User Manual...

  • Page 27: Firmware Version 1.0.11.27

    Added blacklist support for Fail2ban. [Fail2ban] • Added ability to reboot device from zero config page. [Discovery] • Added GXP1628B template for zero config. [Model Update] • Added PIN group support. [PIN GROUPS] P a g e UCM6510 IP PBX User Manual...

  • Page 28: Firmware Version 1.0.10.44

    Settings. [PBX Settings/RTP Settings] • Added payload type setting for VP8 in Web GUIPBXInternal OptionsPayload. [PBX Settings/Payload] • Added options “External Host” and “Use IP address in SDP” in Web GUIPBXSIP SettingsNAT. [SIP Settings/NAT] P a g e UCM6510 IP PBX User Manual...

  • Page 29: Firmware Version 1.0.2.7

    Added option to specify the chronological order to voice mails. [Table 76: Voicemail Settings] • Added option to configure whether to skip pressing 1/2 to accept or reject calls from Follow Me [Table 88: Follow Me Settings] P a g e UCM6510 IP PBX User Manual...

  • Page 30: Firmware Version 1.0.1.12

    • Added option to specify port range in Port Forwarding configuration. [Table 11: UCM6510 Network SettingsPort Forwarding] • Added ability to go back to IVR menu from Dial By Name by pressing the star key. [Dial By Name Configuration] •...

  • Page 31: Firmware Version 1.0.0.25

    Added ability to prepend digits/trunk name to inbound calls’ caller ID. [Table 70: Inbound Rule Configuration Parameters] • Modified Static Routes Interface display when network method is changed. [Static Routes] Firmware Version 1.0.0.25 • This is the initial version. P a g e UCM6510 IP PBX User Manual...

  • Page 32: Welcome

    User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adapter with the UCM6510 as it may cause damage to the products and void the manufacturer warranty.

  • Page 33: Product Overview

    2x RJ11 ports (both with lifeline capability in case of power outage) T1/E1/J1 Interface 1x RJ45 port Dual Gigabit ports (switched or routed) with PoE; Network Interfaces Gigabit port for Hot-Standby Clustering NAT Router Yes (user configurable) Peripheral Ports USB, SD P a g e UCM6510 IP PBX User Manual...
  • Page 34 Operating: 32 – 113 F / 0 – 45 C, Humidity 10-90% (non-condensing) Environmental Storage: 14 – 140 F / -10 – 60 C, Humidity 10-90% (non-condensing) Mounting Rack mount and Desktop P a g e UCM6510 IP PBX User Manual...
  • Page 35 A-TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS Compliance 60950, AS/ACIF S002 • ITU-T K.21 (Basic Level); UL 60950 (power adapter) • T1: TIA-968-B Section 5.2.4 • E1: TBR12/TBR13, E1: AS/ACIF P a g e UCM6510 IP PBX User Manual...

  • Page 36: Installation

    INSTALLATION Before deploying and configuring the UCM6510 series, the device needs to be properly powered up and connected to network. This section describes detailed information on installation, connection and warranty policy of the UCM6510 series. Equipment Packaging Table 2: UCM6510 Equipment Packaging...

  • Page 37: Figure 3: Ucm6510 T1/E1/J1 Crossover Cable Pin-Out

    UCM6510; connect the other end into the uplink port of an Ethernet switch/hub. 2. Connect the 12V DC power adapter into the DC 12V power jack 1 on the back of the UCM6510. Insert the main plug of the power adapter into a surge-protected power outlet. (Connect the second power adapter into the DC 12V power jack 2 for failover purpose in case the first one is down).

  • Page 38: Safety Compliances

    Warranty If the UCM6510 series IP PBX was purchased from a reseller, please contact the company where the device was purchased for replacement, repair or refund. If the device was purchased directly from Grandstream Networks, contact our Technical Support Team for a RMA (Return Materials Authorization) number before the product is returned.

  • Page 39: Getting Started

    This section provides step-by-step instructions on how to use the LCD menu, LED indicators and Web GUI of the UCM6510. Once the basic settings are done, users could start making calls from UCM6510 extension registered on a SIP phone as described at the end of this section.

  • Page 40: Table 3: Lcd Menu Options

    Clock) test pattern. Check the system time from LCD idle screen by pressing “DOWN” button, or from Web GUISystem StatusGeneral page. After the test, reboot the device manually and the device will display the correct time. P a g e UCM6510 IP PBX User Manual...

  • Page 41: Use The Led Indicators

    Disable SSH: Disable SSH access. By default the SSH access is disabled. Use The LED Indicators The UCM6510 has LED indicators in the front to display connection status. The following table shows the status definitions. Table 4: UCM6510 LED Indicators...

  • Page 42: Use The Web Gui

    Use The Web GUI Access Web GUI The UCM6510 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow users to configure the device through a Web browser such as Microsoft IE (version 8+), Mozilla Firefox, Google Chrome and etc.

  • Page 43: Setup Wizard

    Server. Setup Wizard When the user logs in the UCM6510 Web GUI for the first time, a setup wizard will guide the user to set up basic configuration. Configurations in setup wizard includes: Time zone, Change password, Network settings, Extensions, Trunk and routes.

  • Page 44: Web Gui Configurations

    Figure 6: UCM6510 Setup Wizard Users can disable the Extension Range during configuration on the Extensions. During the wizard, the user can quit the setup wizard at any time to start over with manual configuration. At the last step of the wizard, the user will be provided with summary for review, before the configuration is loaded.

  • Page 45: Web Gui Languages

    Web GUI Languages Currently the UCM6510 Web GUI supports the following languages: English, Simplified Chinese, Traditional Chinese, Spanish, French, Portuguese, Russian, Italian, Polish, German. Users can select the displayed language in Web GUI login page, or at the upper right after logging in.

  • Page 46: Make Your First Call

    Make Your First Call Power up the UCM6510 and your SIP end point phone. Connect both devices to the network. Then follow the steps below to make your first call. 1. Log in the UCM6510 Web GUI, go to Extension/TrunkExtensions.

  • Page 47: System Settings

    User management is on Web GUISystem MaintenanceUser Management page. User could create multiple accounts for different administrators to log in the UCM6510 Web GUI. Additionally, the system will automatically create user accounts along with creating new extensions for extension users to login to the Web GUI using their extension number and password.

  • Page 48: Table 5: User Management - Create New User

    Enters the necessary information to keep a record for this user. Last Name Home Number Phone Number Once created, the Super Admin can edit the users by clicking on or delete the user by clicking on P a g e UCM6510 IP PBX User Manual...

  • Page 49: Custom Privilege

    • Super Administrator This is the highest privilege. Super Admin can access all pages on UCM6510 Web GUI, change configuration for all options and execute all the operations. Super Admin can create, edit and delete one or more users with “Admin” privilege Super Admin can edit and delete one or more users with “Consumer”...

  • Page 50: Figure 12: General User

    • Custom Privilege The Super Admin user can create users with different privileges. 6 modules are available for privilege customization. System Status Conference System Events CDR Records CDR API Wakeup Service P a g e UCM6510 IP PBX User Manual...

  • Page 51: Concurrent Multi-User Login

    Concurrent Multi-User Login When there are multiple Web GUI users created, concurrent multi-user login is supported on the UCM6510. Multiple users could edit options and have configurations take effect simultaneously. However, if different users are editing the same option or making the same operation (by clicking on “Apply Changes”), a prompt will pop up as shown in the following figure.

  • Page 52: Table 6: Operation Log Column Header

    User could also filter the operation logs by time condition, IP address and/or username. Configure these conditions and then click on P a g e UCM6510 IP PBX User Manual...

  • Page 53: Change Password

    5. Click on “Save” and the user will be automatically logged out. 6. Once the web page comes back to the login page again, enter the username “admin” and the new password to login. P a g e UCM6510 IP PBX User Manual...

  • Page 54: Change Binding Email

    Change Binding Email UCM6510 allows user to configure binding email in case login password is lost. UCM6510 login credential will be sent to the designated email address. The feature can be found under Web GUIMaintenanceChange InformationChange Binding Email.

  • Page 55: Network Settings

    Email Address is used to retrieve password when password is lost Network Settings After successfully connecting the UCM6510 to the network for the first time, users could log in the Web GUI and go to System SettingsNetwork Settings to configure the network parameters for the device. Select each tab in Web GUISystem SettingsNetwork Settings page to configure LAN/WAN settings, 802.1X...
  • Page 56 IPv4 Address Enter the preferred DNS server address. If Preferred DNS is configured, the Preferred DNS Server UCM6510 will use it as Primary DNS server. WAN (when “Method” is set to “Route”) IP Method Select DHCP, Static IP, or PPPoE. The default setting is DHCP.
  • Page 57 If “Dual” is selected as “Method”, users will need assign the default interface to be Default Interface LAN 1 (mapped to UCM6510 WAN port) or LAN 2 (mapped to UCM6510 LAN port) and then configure network settings for LAN1 and LAN 2. Default interface is LAN2.
  • Page 58 Enter the DNS server 2 address for static settings. LAN 1 / LAN 2 (when Method is set to "Dual") Users will need assign the default interface to be LAN 1 (mapped to UCM6510 Default Interface WAN port) or LAN 2 (mapped to UCM6510 LAN port) and then configure network settings for LAN 1/LAN 2.

  • Page 59: Figure 19: Ucm6510 Network Interface Method: Route

    Figure 19: UCM6510 Network Interface Method: Route • Method: Switch WAN port interface is used for uplink connection; LAN port interface is used as bridge for PC connection. Figure 20: UCM6510 Network Interface Method: Switch P a g e UCM6510 IP PBX User Manual...

  • Page 60: Dhcp Client List

    This feature can bind MAC to IP address on the LAN port. When devices receive IP addresses from UCM6510 LAN port, they will be listed on the webUI under “Settings > Network Settings > DHCP Client List” as shown below.

  • Page 61: Figure 23: Add Mac Address Bind

    IEEE 802.1X is an IEEE standard for port-based network access control. It provides an authentication mechanism to device before the device is allowed to access Internet or other LAN resources. The UCM6510 supports 802.1X as a supplicant/client to be authenticated.

  • Page 62: Figure 25: Ucm6510 Using 802.1X As Client

    The following diagram and figure show UCM6510 uses 802.1X mode “EAP-MD5” on WAN port as client in the network to access Internet. Figure 25: UCM6510 Using 802.1X as Client Figure 26: UCM6510 Using 802.1X EAP-MD5 The following table shows the configuration parameters for 802.1X on UCM6510. Identity and MD5 password are required for authentication, which should be provided by the network administrator obtained from the RADIUS server.

  • Page 63: Static Routes

    A static route is a pre-determined path that the network traffic travels to reach a specific host or network. On the UCM6510, the static route function allows the device to use manually configured routes, rather than dynamically assigned routes or default gateway configured in the UCM6510 Web GUINetwork SettingsBasic Settings to forward traffic.

  • Page 64: Figure 27: Ucm6510 Static Route Sample

    In this network, by default the IP phones in network 192.168.69.0 are unable to call IP phones in network 192.168.66.0 when registered on different interfaces on the UCM6510. Therefore, we need configure a static route on the UCM6510 so that the phones in isolated networks can make calls between each other. P a g e...

  • Page 65: Port Forwarding

    Figure 28: UCM6510 Static Route Configuration Port Forwarding The UCM6510 network interface supports router functions which provides users the ability to do port forwarding. If the UCM6510 is set to “Route” under Web GUISystem SettingsNetwork SettingsBasic Settings: Method, port forwarding is available for configuration.

  • Page 66: Figure 29: Create New Port Forwarding

    The UCM6510 network mode is set to “Route” • The UCM6510 WAN port is connected to uplink switch, with a public IP address configured, e.g. 1.1.1.1. • The UCM6510 LAN port provides DHCP pool that connects to multiple phone devices in the LAN network 192.168.2.x.

  • Page 67: Openvpn

    This will allow users to access the GXP2160 Web GUI from public side, by typing in address “1.1.1.1:8088”. Figure 31: GXP2160 Web Access Using UCM6510 Port Forwarding OpenVPN Open VPN settings allow the users to configure UCM6510 to use VPN features. Table 12: UCM6510 SettingsNetwork SettingsOpenVPN Enable Enable / Disable the open VPN feature.

  • Page 68: Ddns Settings

    Figure 32: OpenVPN feature on the UCM6510 DDNS Settings DDNS setting allows user to access UCM6510 via domain name instead of IP address. The UCM6510 supports DDNS service from the following DDNS provider: • dydns.org • noip.com • freedns.afraid.org •...

  • Page 69: Figure 33: Register Domain Name On Noip.com

    Below is an example of using noip.com for DDNS. 1. Register domain in DDNS service provider. Please note the UCM6510 needs to have public IP access. Figure 33: Register Domain Name on noip.com 2. On Web GUISystem SettingsNetwork SettingsDDNS Settings, enable DDNS service and configure username, password and host name.

  • Page 70: Security Settings

    3. Now you can use domain name instead of IP address to connect to the UCM6510 Web GUI. Figure 35: Using Domain Name to Connect to UCM6510 Security Settings The UCM6510 provides users firewall configurations to prevent certain malicious attack to the UCM6510 system.

  • Page 71: Static Defense

    Under “Custom Firewall Settings”, users could create new rules to accept, reject or drop certain traffic going through the UCM6510. To create new rule, click on “Create New Rule” button and a new window will pop up for users to specify rule options.

  • Page 72: Table 15: Firewall Rule Settings

    The following figure shows a firewall rule example that will deny SSH access for the UCM6510 from WAN side. Figure 36: Create New Firewall Rule Table 15: Firewall Rule Settings Rule Name Specify the Firewall rule name to identify the firewall rule.

  • Page 73: Dynamic Defense

    UCM6510 can be monitored, which helps prevent massive connection attempts or brute force attacks to the device. The blacklist can be created and updated by the UCM6510 firewall, which will then be displayed in the web page. Please refer to the following table for dynamic defense options on the UCM6510.

  • Page 74: Fail2Ban

    • Since IP range 192.168.5.100-192.168.5.200 is in whitelist, if a host initiates more than 20 TCP connections to the UCM6510 within 1 minute, it will not be added into UCM6510 blacklist. It can still establish TCP connection with the UCM6510.

  • Page 75: Figure 38: Fail2Ban Settings

    Figure 38: Fail2ban Settings P a g e UCM6510 IP PBX User Manual...

  • Page 76: Ssh Access

    SSH switch now is available via Web GUI and LCD. User can enable or disable SSH access directly from Web GUI or LCD screen. For web SSH access, please log in UCM6510 web interface and go to System SettingsSecurity SettingsSSH Access. By default, SSH access is disabled for security concerns. It is highly recommended to only enable SSH access for debugging purpose.

  • Page 77: Ldap Server

    If users have the Grandstream phone provisioned by the UCM6510, the LDAP directory has been set up on the phone and can be used right away for users to access all phonebooks generated in the UCM6510. Additionally, users could manually configure the LDAP client settings to manipulate the built-in LDAP server on the UCM6510.

  • Page 78: Ldap Server Configurations

    The following figure shows the default LDAP server configurations on the UCM6510. Figure 40: LDAP Server Configurations The UCM6510 LDAP server supports anonymous access (read-only) by default. Therefore, the LDAP client doesn’t have to configure username and password to access the phonebook directory. The “Root DN” and “Root Password”...

  • Page 79: Ldap Phonebook

    • Add new phonebook A new sibling phonebook of the default PBX phonebook can be added by clicking on “Add” under “LDAP Phonebook” section. Figure 43: Add LDAP Phonebook P a g e UCM6510 IP PBX User Manual...

  • Page 80: Figure 44: Edit Ldap Phonebook

    Figure 45: Import Phonebook The file to be imported must be a CSV file with UTF-8 encoding. Users can open the CSV file with Notepad and save it with UTF-8 encoding. P a g e UCM6510 IP PBX User Manual...

  • Page 81: Figure 46: Phonebook Csv File Format

    Here is how a sample CSV file. Please note “Account Number” and “Phonebook DN” fields are required. Users could export a phonebook file from the UCM6510 LDAP phonebook section first and use it as a sample to start with. Figure 46: Phonebook CSV File Format The Phonebook DN field is the same “Phonebook Prefix”...

  • Page 82: Ldap Client Configurations

    Select the checkbox for the LDAP phonebook and then click on “Export Selected Phonebook” to export the selected phonebook. The exported phonebook can be used as a record or a sample CSV file for the users to add more contacts in it and import to the UCM6510 again. Figure 48: Export Selected LDAP Phonebook LDAP Client Configurations The configuration on LDAP client is similar when you use other LDAP servers.

  • Page 83: Figure 49: Ldap Client Configurations

    Figure 49: LDAP Client Configurations To configure Grandstream IP phones as the LDAP client, please refer to the following example: Server Address: The IP address or domain name of the UCM6510 Base DN: dc=pbx,dc=com User Name: Please leave this field empty...

  • Page 84: Http Server

    Figure 50: GXP2170 LDAP Phonebook Configuration HTTP Server The UCM6510 embedded web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow the users to configure the PBX through a web browser such as Microsoft IE, Mozilla Firefox and Google Chrome. By default, the PBX can be accessed directly by typing IP address in the PC’s web browser (e.g., 192.168.40.50).

  • Page 85: Email

    Email Email Settings The Email application on the UCM6510 can be used to send out alert event Emails, Fax (Fax-To-Email), Voicemail (Voicemail-To-Email) and etc. The configuration parameters can be accessed via Web GUISystem SettingsEmail Settings.

  • Page 86: Figure 51: Ucm6510 Email Settings

    The following figure shows a sample Email settings on the UCM6510, assuming the Email is using smtp.gmail.com as the SMTP server and the port number is 465. Figure 51: UCM6510 Email Settings Once the configuration is finished, click on “Save” first. Then click on “Test” button to make sure the Email setting is working.

  • Page 87: Email Templates

    Figure 52: UCM6510 Email Settings: Send Test Email Email Templates The Email templates on the UCM6510 can be used for email notification the configuration parameters can be accessed via Web GUISystem SettingsEmail SettingsEmail Templates. Figure 53: Email Templates To configure the email template, simply click the button under Options column, and edit the template as desired.

  • Page 88: Email Send Log

    Under UCM Web GUISystem SettingsEmail SettingsEmail Send Log, users could search, filter and check whether the Email is sent out successfully or not. This page will also display the corresponding error message if the Email is not sent out successfully. P a g e UCM6510 IP PBX User Manual...

  • Page 89: Table 20: Email Log

    Enter the email code to filter with Email Send Module Select the email module to filter with from the drop-down list, which contains: All Modules Extension Voicemail Conference Schedule User Password Alert Events Test P a g e UCM6510 IP PBX User Manual...

  • Page 90: Time Settings

    Figure 56: Email Logs Time Settings Auto Time Updating The current system time on the UCM6510 is displayed on status web page. It can be found under Web GUISystem StatusDashboard. To configure the UCM6510 to update time automatically, go to Web GUISystem SettingsTime SettingsAuto Time Updating.

  • Page 91: Set Time Manually

    April to the 1 Sunday of November. Set Time Manually To manually set the time on the UCM6510, go to Web GUISystem SettingsTime SettingsSet Time Manually. The format is YYYY-MM-DD HH:MI:SS. Figure 57: Set Time Manually P a g e...

  • Page 92: Office Time

    Manually setup time will take effect immediately after saving and applying change in the Web GUI. If users would like to reboot the UCM6510 and keep the manually setup time setting, please make sure “Remote NTP Server”, “Enable DHCP Option 2” and “Enable DHCP Option 42” options under Web GUISystem SettingsTime SettingsTime Auto Updating page are unchecked or set to empty.

  • Page 93: Holiday

    Click on “Delete Selected Office Times” to delete multiple selected office times at once. Holiday On the UCM6510, the system administrator can define “holiday”, which can be used to configure time condition for extension call forwarding schedule and inbound rule schedule. To configure holiday, go to Web GUISystem SettingsTime SettingsHoliday.

  • Page 94: Table 23: Create New Holiday

    Once done, click on “Save” and then “Apply Change” for the holiday to take effect. The holiday will be listed in the web page as the figure shows below. P a g e UCM6510 IP PBX User Manual...

  • Page 95: Ntp Server

    NTP Server The UCM6510 can be used as a NTP server for the NTP clients to synchronize their time with. To configure the UCM6510 as the NTP server, set “Enable NTP server” to “Yes” under Web GUISystem SettingsTime SettingsNTP Server. On the client side, point the NTP server address to the UCM6510 IP address or host name to use the UCM6510 as the NTP server.

  • Page 96: Recordings Storage

    If “Enable Auto Change” is selected, the recording files will be automatically saved in the available USB Disk or SD card plugged into the UCM6510. If both USB Disk and SD card are plugged in, the recording files will be always saved in the USB Disk.

  • Page 97: Login Settings

    Login Settings After the user logs in the UCM6510 Web GUI, the user will be automatically logged out after certain timeout, or he/she can be banned for a specific period if the login timeout is exceeded. Those values can be specified under UCM6510 Web GUIMaintenanceChange InformationLogin Settings page.

  • Page 98: Figure 65: Login Timeout Settings

    “User max number of try login” can prevent the UCM6510 from brutal force decryption, if this number is exceeded user IP address will be banned from accessing the UCM for a period of time based on user configuration, the default value is 5.

  • Page 99: Google Service Settings Support

    Figure 66: Google Service Settings: OAuth2.0 Authentication If you already have OAuth2.0 project set up on Google Developers web page, please use your existing login credential for “OAuth2.0 Client ID” and “OAuth2.0 Client Secret” in the above figure for the UCM6510 to access Google Service.

  • Page 100: Figure 68: Google Service: Create New Credential

    4. Use the newly created login credential to fill in “OAuth2.0 Client ID” and “OAuth2.0 Client Secret”. 5. Click “Get Authentication Code” to obtain authentication code from Google Service. Figure 69: Google Service: OAuth2.0 login 6. Now UCM6510 is connected with Google Service. P a g e UCM6510 IP PBX User Manual...

  • Page 101: Provisioning

    SIP devices in a managed way. To provision a phone, three steps are involved, i.e., discovery, configuration and provisioning. This section explains how Zero Config works on the UCM6510. The settings for this feature can be accessed via Web GUIValue-added FeaturesZero Config.

  • Page 102: Auto Provisioning Settings

    After understanding the Zero Config configuration architecture, users could configure the available options for end point devices to be provisioned by the UCM6510 by going through the three layers. This configuration architecture allows users to set up and manage the Grandstream end point devices in the same LAN area in a centralized way.

  • Page 103: Figure 71: Ucm6510 Zero Config

    When the phone boots up, it sends out SUBSCRIBE to a multicast IP address in the LAN. The UCM6510 discovers it and then sends a NOTIFY with the XML config file URL in the message body. The phone will then use the path to download the config file generated in the UCM6510 and take the new configuration.

  • Page 104: Table 24: Auto Provision Settings

    Zero Config page. Note: When disabled, SIP devices can still be provisioned by manually sending NOTIFY from the UCM6510 which will include the XML config file URL for the SIP device to download. P a g e...

  • Page 105: Discovery

    Please make sure an extension is manually assigned to the phone or “Automatically Assign Extension” is enabled during provisioning. After the configuration on the UCM6510 Web GUI, click on “Save” and “Apply Changes”. Once the phone boots up and picks up the config file from the UCM6510, it will take the configuration right away.

  • Page 106: Figure 73: Auto Discover

    “Scan Method” and “Scan IP”. The IP address segment will be automatically filled in based on the network mask detected on the UCM6510. If users need scan the entire network segment, enter 255 (for example, 192.168.5.255) instead of a specific IP address. Then click on “Save” to start discovering the devices within the same network.

  • Page 107: Global Configuration

    Global Policy Global configuration will apply to all the connected Grandstream SIP end point devices in the same LAN with the UCM6510 no matter what the Grandstream device model it is. It is divided into two levels: • Web GUIValue-added FeaturesZero ConfigGlobal Policy •...

  • Page 108: Table 25: Global Policy Parameters - Localization

    Table 25: Global Policy Parameters – Localization Language settings Language Select the LCD display language on the SIP end device. Date and Time Date Format Configure the date display format on the SIP end device’s LCD. P a g e UCM6510 IP PBX User Manual...

  • Page 109: Table 26: Global Policy Parameters - Phone Settings

    Please refer to user manual of the SIP devices to be provisioned for more details Select “Default Mode” or “Toggle Headset/Speaker” for the Headset key. HEADSET Key Mode Please refer to user manual of the SIP devices to be provisioned for more details. P a g e UCM6510 IP PBX User Manual...

  • Page 110: Table 27: Global Policy Parameters - Contact List

    If “Manual” is selected, the LDAP configuration below will be applied to Source the SIP end device. • If “PBX” is selected, the LDAP configuration built-in from UCM6510 Web GUISystem SettingsLDAP Server will be applied. Address Configure the IP address or DNS name of the LDAP server.

  • Page 111: Table 28: Global Policy Parameters - Maintenance

    Upgrade and Provision Firmware source via ZeroConfig provisioning could a URL for external server address, local UCM directory or USB media if plugged in to the UCM6510. Select a source to get the firmware file: • Firmware Source If select to use URL to upgrade, complete the configuration for the following four parameters: “Upgrade Via”, “Server Path”, “File Prefix”...
  • Page 112 “ZC_firmware” in the USB storage root directory. • Local SD Card Media If selected, an SD card needs to be plugged into the UCM6510 and the firmware file must be put under a folder named “ZC_firmware” in the USB storage root directory.

  • Page 113: Table 29: Global Policy Parameters - Network Settings

    Specify how often the phone will send a blank UDP packet to the SIP server Keep Alive Interval in order to keep the “ping hole” on the NAT router to open. Valid range is 10-160. P a g e UCM6510 IP PBX User Manual...

  • Page 114: Table 30: Global Policy Parameters - Customization

    • File If “URL” is selected as source, specify the URL of the wallpaper file. If “Local UCM Server” is selected as source, click to upload wallpaper file to the UCM6510. P a g e UCM6510 IP PBX User Manual...

  • Page 115: Global Templates

    Users could then select the options to be modified and click on “Add Option” to add it into the global template. P a g e UCM6510 IP PBX User Manual...

  • Page 116: Figure 77: Edit Global Template

    “Delete Selected Templates” to delete multiple selected templates at once. • Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected templates. P a g e UCM6510 IP PBX User Manual...

  • Page 117: Model Configuration

    There is always only one default model template that can be assigned at one time on the UCM6510. The selected model template and the default model template will both take effect when generating the config file for the device.

  • Page 118: Figure 78: Edit Model Template

    “Delete Selected Templates” to delete multiple selected templates at once. • Click on “Toggle Selected Template(s)” to toggle the status between enabled/disabled for the selected model templates. P a g e UCM6510 IP PBX User Manual...

  • Page 119: Model Update

    UCM6510. Figure 79: Template Management In case the UCM6510 is placed in the private network and Internet access is restricted, users will not be able to get packages by downloading and installing from the remote server. Model template package can be manually uploaded from local device through Web GUI.

  • Page 120: Device Configuration

    Besides configuring the device after the device is discovered, users could also directly create a new device and configure basic settings before the device is discovered by the UCM6510. Once the device is plugged in, it can then be discovered and provisioned. This gives the system administrator adequate time to set up each device beforehand.

  • Page 121: Manage Devices

    FeaturesZero ConfigZero Config page. Users can see the devices with their MAC address, IP address, vendor, model and etc. Figure 82: Manage Devices 1. Click on to access the Web GUI of the phone. 2. Click on to edit the device configuration. P a g e UCM6510 IP PBX User Manual...

  • Page 122: Figure 83: Edit Device

    If the same option exists on multiple selected global templates, the value in the template with higher priority will override the one in the template with lower priority. Click to remove the global template from the selected list. P a g e UCM6510 IP PBX User Manual...

  • Page 123: Figure 84: Edit Customize Device Settings

    (5) Customize Device Settings This is the highest level configuration in the “Advanced” settings of the device. Click on “Modify Customize Device Settings” and following dialog will show. Figure 84: Edit Customize Device Settings P a g e UCM6510 IP PBX User Manual...

  • Page 124: Figure 85: Add P Value In Customize Device Settings

    For P value information of different models, please refer to configuration template here: http://www.grandstream.com/sites/default/files/Resources/config-template_0.zip. Figure 85: Add P Value in Customize Device Settings  Select multiple devices that need to be modified and then click on to batch modify devices. P a g e UCM6510 IP PBX User Manual...

  • Page 125: Figure 86: Modify Selected Devices-Same Model

    If selected devices are of different models, the configuration dialog is like the following figure. Click on to view more devices of other models. Users are only allowed to make modifications in Global Templates and Global Policy level. P a g e UCM6510 IP PBX User Manual...

  • Page 126: Figure 87: Modify Selected Devices-Different Models

    NOTIFY to the SIP end point device and trigger the provisioning process. The device will start downloading the generated configuration file from the URL contained in the NOTIFY message. P a g e UCM6510 IP PBX User Manual...

  • Page 127: Sample Application

    1. Go to Web GUIValue-added FeaturesZero ConfigAuto Provision Settings, select “Enable Zero Config”. 2. Go to Web GUIValue-added FeaturesZero ConfigGlobal Policy, configure Date Format, Time Format and Firmware Source as follows. P a g e UCM6510 IP PBX User Manual...

  • Page 128: Figure 89: Zero Config Sample - Global Policy

    “Default Model Template” to make it the default model template. 4. Go to Web GUIValue-added FeaturesZero ConfigModel Templates, create another model template “Spanish Support Template” for GXP2140. Add option “Language” and set it to “Español”. P a g e UCM6510 IP PBX User Manual...

  • Page 129: Figure 90: Zero Config Sample - Device Preview 1

    8. For the 3 phones used by Spanish support, in “Basic” settings select an available extension for account 1 and click on “Save”. Then click on “Advanced” settings tab to bring up the following dialog. P a g e UCM6510 IP PBX User Manual...

  • Page 130: Figure 91: Zero Config Sample - Device Preview 2

    9. For the GXV3275 used by the customer support supervisor, select an available extension for account 1 on “Basic” settings and click on “Save”. Users can see the preview of the device configuration in “Advanced” settings. There is no model template configured for GXV3275. P a g e UCM6510 IP PBX User Manual...

  • Page 131: Figure 92: Zero Config Sample - Device Preview 3

    NOTIFY to trigger the device to download config file from UCM6510. Now all the 9 phones in the network will be provisioned with a unique extension registered on the UCM6510. 3 of the phones will be provisioned to display Spanish on LCD and the other 5 will be provisioned to display English on LCD.

  • Page 132: Extensions

    Figure 93: Create New Device SIP extension options are divided into four categories: • Basic Settings • Media • Features • Specific Time • Follow Me P a g e UCM6510 IP PBX User Manual...

  • Page 133: Table 33: Sip Extension Configuration Parameters - Basic Settings

    If enabled, this would allow one-button voicemail access. By default, this Verification option is disabled. If selected, this extension will be disabled on the UCM6510. Disable This Extension Note: The disabled extension still exists on the PBX but can’t be used on the end device.

  • Page 134: Table 34: Sip Extension Configuration Parameters - Media

    Table 34: SIP Extension Configuration Parameters – Media SIP Settings Use NAT when the UCM6510 is on a public IP communicating with devices hidden behind NAT (e.g., broadband router). If there is one-way audio issue, usually it’s related to NAT configuration or Firewall’s support of SIP and RTP ports.
  • Page 135 Request-Line and “TO” header in the SIP request to indicate the E.164 number. If set to “Enable”, “Tel” will be used instead of “SIP” in the SIP request. Configure the Alert-Info, when UCM6510 receives an INVITE request, the Alert-Info Alert-Info header field specifies an alternative ring tone to the UAS.

  • Page 136: Table 35: Sip Extension Configuration Parameters - Features

    • “Voicemail”: Select an extension from dropdown list. Incoming calls will be forwarded to voicemail of selected extension. • “Ring Group”: Select a ring group from dropdown list as CFN target. P a g e UCM6510 IP PBX User Manual...
  • Page 137 Scroll down the add Time Condition for specific time. • Office Time and Holiday could be configured on page System SettingsTime SettingsOffice Time/Holiday page. Do Not Disturb If enabled the extension will ignore all incoming calls P a g e UCM6510 IP PBX User Manual...
  • Page 138 Note: The Maximum number on the whitelist is 10. CC Settings If enabled, UCM6510 will automatically alert this extension when a called Enable CC party is available, given that a previous call to that party failed for some reason.
  • Page 139 (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting under Web GUIPBX SettingsGeneral Settings: General Preference. The Ring Timeout valid range is between 5 seconds and 600 seconds.

  • Page 140: Create New Iax Extension

    Click to add Time Condition to configure specific time for this extension. Create New IAX Extension The UCM6510 supports Inter-Asterisk eXchange (IAX) protocol. IAX is used for transporting VoIP telephony sessions between servers and terminal devices. IAX is similar to SIP but also has its own characteristic.

  • Page 141: Table 38: Iax Extension Configuration Parameters - Media

    Settings. Language dropdown list shows all the current available voice prompt languages on the UCM6510. To add more languages in the list, please download voice prompt package by selecting “Check Prompt List” under Web GUIPBX SettingsVoice PromptLanguage Settings. Table 38: IAX Extension Configuration Parameters – Media...

  • Page 142: Table 39: Iax Extension Configuration Parameters - Features

    “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of Office Time or Holiday” and “Specific”. CFU Time Condition Notes: • “Specific” has higher priority to “Office Times” if there is a conflict in terms of time period. P a g e UCM6510 IP PBX User Manual...
  • Page 143 ID number. Set the external number to be rang simultaneously. ‘-’ is the connection External Number character which will be ignored. P a g e UCM6510 IP PBX User Manual...

  • Page 144: Create New Fxs Extension

    Click to add Time Condition to configure specific time for this extension. Create New FXS Extension The UCM6510 supports Foreign eXchange Subscriber (FXS) interface. FXS is used when user needs to connect analog phone lines or FAX machines to the UCM6510.

  • Page 145: Table 41: Fxs Extension Configuration Parameters - Basic Settings

    If enabled, this would allow one-button voicemail access. By default this Verification option is disabled. If selected, this extension will be disabled on the UCM6510. Note: Disable This Extension The disabled extension still exists on the PBX but can’t be used on the end device.

  • Page 146: Table 42: Fxs Extension Configuration Parameters - Media

    Settings. Language dropdown list shows all the current available voice prompt languages on the UCM6510. To add more languages in the list, please download voice prompt package by selecting “Check Prompt List” under Web GUIPBX SettingsVoice PromptLanguage Settings. Table 42: FXS Extension Configuration Parameters – Media...

  • Page 147: Table 43: Fxs Extension Configuration Parameters - Features

    Fax setting page under Web GUICall FeaturesFax/T.38. • Fax Gateway: If selected, the UCM6510 can support conversation and processing of Fax data from T.30 to T.38 or T.38 to T.30. This feature is only available for FXS or FXO port.
  • Page 148 Office Time and Holiday could be configured on page System SettingsTime SettingsOffice Time/Holiday page. CC Settings If enabled, UCM6510 will automatically alert this extension when a called Enable CC party is available, given that a previous call to that party failed for some reason.

  • Page 149: Table 44: Fxs Extension Configuration Parameters - Specific Time

    (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting under Ring Timeout Web GUIPBX SettingsGeneral Settings: General Preference. The valid range is between 5 seconds and 600 seconds.

  • Page 150: Batch Add Extensions

    Enter a password to be used on all the extensions in the batch. Configure CallerID Number when adding Batch Extensions. CallerID Number • Use Extension as Number Users can choose to use the extension number as CallerID P a g e UCM6510 IP PBX User Manual...
  • Page 151 (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the UCM6510, which can be configured in the global ring timeout setting under Web GUIInternal Options: General Preference. The valid range is Ring Timeout between 5 seconds and 600 seconds.
  • Page 152 Enable or disable T.38 UDPTL Support. If enabled, users will not need enter the “PIN Set” required by the outbound Skip Trunk Auth rule to make outbound calls. The default setting is “No”. P a g e UCM6510 IP PBX User Manual...

  • Page 153: Batch Add Iax Extensions

    Configure the number of seconds to ring the user before the call is Ring Timeout forwarded to voicemail (voicemail is enabled) or hang up (voicemail is disabled). If not specified, the default ring timeout is 60 seconds on the P a g e UCM6510 IP PBX User Manual...
  • Page 154 UCM6510, which can be configured in the global ring timeout setting under Web GUIPBX SettingsGeneral Settings: General Preference. The valid range is between 5 seconds and 600 seconds. Note: If the end point also has a ring timeout configured, the actual ring timeout used is the shortest time set by either device.

  • Page 155: Search And Edit Extension

    ADPCM, LPC10, H.264, H.263 and H.263p. Search and Edit Extension All the UCM6510 extensions are listed under Web GUIExtension/TrunkExtensions, with status, Extension, CallerID Name, Technology (SIP, IAX and FXS), IP and Port. Each extension has a checkbox for users to “Modify Selected Extensions” or “Delete Selected Extensions”. Also, options “Edit”...

  • Page 156: Export Extensions

    Reboot the user Click on to send NOTIFY reboot event to the device which has an UCM6510 extension already registered. To successfully reboot the user, “Zero Config” needs to be enabled on the UCM6510 Web GUIValue-added FeaturesZero ConfigAuto Provisioning Settings. •...

  • Page 157: Import Extensions

    Import Extensions The capability to import extensions to the UCM6510 provides users flexibility to batch add extensions with similar or different configurations quickly. 1. Export extension csv file from the UCM6510 by clicking on “Export Extensions” button. 2. Fill up the extension information you would like in the exported csv template.

  • Page 158: Table 47: Sip Extensions Imported File Example

    IP address/Mask Local Subnet 9 IP address/Mask Local Subnet 10 IP address/Mask Specific IP Address IP address Skip Trunk Auth yes/no/bytime Codec Preference PCMU,PCMA,GSM,G.726,G.722,G.729,H.264,ILBC,AAL2- G.726-32,ADPCM,G.723,H.263,H.263p,vp8,opus Permission Internal/Local/National/International yes/no DTMF Mode RFC2833/info/inband/auto P a g e UCM6510 IP PBX User Manual...
  • Page 159 Time Condition for Skip Trunk Auth All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Enable LDAP Yes/no Enable T.38 UDPTL Yes/no Max Contacts Values from 1-10 Enable WebRTC Yes/no P a g e UCM6510 IP PBX User Manual...

  • Page 160: Table 48: Iax Extensions Imported File Example

    IP address/Mask Local Subnet 2 IP address/Mask Local Subnet 3 IP address/Mask Local Subnet 4 IP address/Mask Local Subnet 5 IP address/Mask Local Subnet 6 IP address/Mask Local Subnet 7 IP address/Mask P a g e UCM6510 IP PBX User Manual...
  • Page 161 DND Time Condition All time/Office time/out of office time/holiday/out of holiday/out of office time or holiday/specific time Do Not Disturb Whitelist Empty/digits User Password Alphanumeric characters. First Name Alphanumeric without special characters. P a g e UCM6510 IP PBX User Manual...

  • Page 162: Table 49: Fxs Extensions Imported File Example

    MIN RX Flash Values from: 40 – 2000 MAX RX Flash Yes/no Enable Polarity Reversal On/Off/32/64/128/256/512/1024 Echo Cancellation Yes/no 3-Way Calling Send CallerID After digits Dial Trunk Password Yes/no Disable This Extension P a g e UCM6510 IP PBX User Manual...
  • Page 163 Do Not Disturb Whitelist Empty/digits User Password Alphanumeric characters. First Name Alphanumeric without special characters. Last Name Alphanumeric without special characters. Email Address Email address Language Default/en/zh Phone Number Digits P a g e UCM6510 IP PBX User Manual...

  • Page 164: E-Mail Notification

    Seamless Transfer Members Extensions allowed to seamless transfer The CSV file should contain all the above fields, if one of them is missing or empty, the UCM6510 will display the following error message for missing fields. Figure 98: Import Error E-mail Notification Once the extensions are created with Email address, the PBX administrator can click on button “E-mail...

  • Page 165: Figure 100: E-Mail Notification: Account Registration Information And Qr Code

    Figure 100: E-mail Notification: Account Registration Information and QR Code Figure 101: E-mail Notification LDAP Client Information and QR Code P a g e UCM6510 IP PBX User Manual...

  • Page 166: Multiple Registrations Per Extension

    Multiple Registrations per Extension UCM6510 supports multiple registrations per extension so that users can use the same extension on devices in different locations. Figure 102: Multiple Registrations per Extension This feature can be enabled by configuring option “Concurrent Registrations” under Web GUIExtension/TrunkEdit Extension.

  • Page 167: Sms Message Support

    The UCM6510 provides built-in SIP SMS message support. For SIP end devices such as Grandstream GXP or GXV phones that supports SIP message, after an UCM6510 account is registered on the end device, the user can send and receive SMS message. Please refer to the end device documentation on how to send and receive SMS message.

  • Page 168: Extension Groups

    EXTENSION GROUPS The UCM6510 extension group feature allows users to assign extensions to different groups to better manage the configurations on the PBX. For example, when configuring "Enable Filter on Source Caller ID", users could select a group instead of each person's extension to assign. This feature simplifies the configuration process and helps manage and categorize the extensions for business environment.

  • Page 169: Use Extension Groups

    GUIExtension/TrunkOutbound Routes and select "Enable Filter on Source Caller ID". Both single extensions and extension groups will show up for users to select. Figure 106: Select Extension Group in Outbound Route P a g e UCM6510 IP PBX User Manual...

  • Page 170: Analog Trunks

    ANALOG TRUNKS To set up analog trunk on the UCM6510: • Go to Web GUIExtension/TrunkAnalog Trunks to add and edit analog trunks. • Go to Web GUIPBX SettingsInterface Settings to configure analog hardware settings. Analog Trunks Configuration Go to Web GUIExtension/TrunkAnalog Trunks to add and edit analog trunks.
  • Page 171 The default setting is 600ms. Current Disconnect This is the periodic time (in ms) that the UCM6510 will use to check on a Threshold (ms) voltage drop in the line. The default setting is 200. Valid range is 50 to 3000.
  • Page 172 Frequencies are in Hz and cadence on and off are in ms. Frequencies Range: [0, 4000] Congestion Tone Busy Level Range: (-300, 0) Cadence Range: [0, 16383]. Select Tone Country “Custom” to manually configure Busy Tone value. Default value: f1=480@-50,f2=620@-50,c=250/250 P a g e UCM6510 IP PBX User Manual...

  • Page 173: Pstn Detection

    “Tone Country” option will be set as “Custom”. PSTN Detection The UCM6510 provides PSTN detection function to help users detect the busy tone, Polarity Reversal and Current Disconnect by making a call from the PSTN line to another destination. The detecting call will be answered and up for about 1 minute.

  • Page 174: Figure 109: Ucm6510 Pstn Detection: Auto Detect

    Destination Number: The number to be dialed for detecting. This number must be the actual PSTN number for the FXO port used as the destination channel. Figure 109: UCM6510 PSTN Detection: Auto Detect • If there is only one FXO port connected to PSTN line, use the following settings for auto-detection.

  • Page 175: Table 51: Pstn Detection For Analog Trunk

    “Auto Detect”, the call will be automatically answered. For “Semi-auto Detect”, the UCM6510 Web GUI will display prompt to notify the user to answer or hang up the call to finish the detecting process. 6. Once done, the detected result will show. Users could save the detecting result as the current UCM6510 settings.

  • Page 176: Dahdi And Analog Hardware Configuration

    Figure 112: FXO Ports ACIM Settings Note: ACIM setting is very important for the FXO/PSTN line to work properly on the UCM6510. If the users experience echo, caller ID or disconnecting issue, please make sure to run the ACIM detection to find out the correct value for impedance setting.

  • Page 177: Table 52: Analog Hardware Configuration Parameters

    UK. The default setting is “Standard”. Configure the type of Message Waiting Indicator on FXS lines. The default setting is “FSK”. FXS MWI Mode • FSK: Frequency Shift Key Indicator • NEON: Light Neon Bulb Indicator. P a g e UCM6510 IP PBX User Manual...

  • Page 178: Figure 113: Dahdi Settings

    “Half”: Data will be read/written from buffer when half of the buffer is occupied with data. “Immediate”: Read/write from buffer whenever there is data occupying the buffer. “Full”: Data will be read/written from buffer when buffer is fully occupied with data. P a g e UCM6510 IP PBX User Manual...

  • Page 179: Digital Trunks

    DIGITAL TRUNKS The UCM6510 supports E1/T1/J1 which are physical connection technology used in digital network. T1 is the North American standard, J1 is used in Japan, whereas E1 is the European standard. UCM6510 supports four signaling protocols: PRI, MFC/R2, SS7, E&M Immediate and E&M Wink. PRI provides a varying number of channels depending on the standards in the country of implementation (E1, T1 or J1);...

  • Page 180: Table 53: Digital Hardware Configuration Parameters: E1 - Pri_Net/Pri_Cpe

    The UCM6510 currently supports E1, T1 and J1 digital hardware type. When different signaling is selected for E1, T1 or J1, the settings in basic options and advanced options will be different. The following tables list all the settings to configure digital ports when selecting each signaling.
  • Page 181 This configured whether to play the ringback tone from local UCM6510 or not. If enabled, the local UCM6510 will play ringback tone to the caller. Play Local RBT Otherwise, the caller will listen to the tone from peer device. The default setting is disabled.

  • Page 182: Table 54: Digital Hardware Configuration Parameters: E1 - Ss7

    When Span Type is T1/J1, ITU & CHINA Range: [0, 4072], ANSI Range: [0, 16360]. If set to yes, D-channel will be assigned a CIC. Else, D-channel will not be Assign CIC To D-channel assigned. By default, it is set to No. P a g e UCM6510 IP PBX User Manual...

  • Page 183: Table 55: Digital Hardware Configuration Parameters: E1 - Mfc/R2

    • Slave: The equipment at the far end of the E1/T1 link is the preferred source of the master clock. P a g e UCM6510 IP PBX User Manual...
  • Page 184 -24dB to +12dB. This configured whether to play the ringback tone from local UCM6510 or not. If enabled, the local UCM6510 will play ringback tone to the caller. Play Local RBT Otherwise, the caller will listen to the tone from peer device. The default setting is disabled.

  • Page 185: Table 56: Digital Hardware Configuration Parameters: T1/J1 - Pri_Net/Pri_Cpe

    Select alaw or ulaw. If set to default, ulaw will be used for T1/J1. This configured whether to play the ringback tone from local UCM6510 or not. If enabled, the local UCM6510 will play ringback tone to the caller. Play Local RBT Otherwise, the caller will listen to the tone from peer device.
  • Page 186 B channel can be used. Otherwise, select one of the PRI Exclusive channels in B channel. If you need override the existing channels selection routine and force all PRI channels to be marked as exclusively selected, please enable it. P a g e UCM6510 IP PBX User Manual...

  • Page 187: Table 57: Digital Hardware Configuration Parameters: T1/J1 - Ss7

    CIC. By default, it is set to No. Network Indicator (NI) should match in nodes, otherwise it might cause Network Indicator issues. Users can select "National", "National Spare", "International", or "International Spare". Usually "National" or "International" is used. P a g e UCM6510 IP PBX User Manual...

  • Page 188: Table 58: Digital Hardware Configuration Parameters: T1-E&M Immediate/E&M Wink

    Slave: The equipment at the far end of the E1/T1/J1 link is the preferred source of the master clock. Configure the RX gain for the receiving channel of digital port. The valid RX Gain range is from -24dB to +12dB. P a g e UCM6510 IP PBX User Manual...

  • Page 189: Digital Trunk Configuration

    CallerID will be used if they exist: • The CallerID configured for the extension will be looked up first. • If “Keep Trunk CID” is enabled, the CallerID configured for the trunk will be used. P a g e UCM6510 IP PBX User Manual...

  • Page 190: Direct Outward Dialing (Dod) Via Digital Trunks

    [Direct Outward Dialing (DOD) via VoIP Trunks] Digital Trunk Troubleshooting After configuring the digital trunk on the UCM6510 as described above, if it doesn't work as expected, users can go to capture signaling trace on the UCM6510 Web GUI for troubleshooting purpose.

  • Page 191: Figure 115: Troubleshooting Digital Trunks

    After capturing the trace, users can download it for basic analysis. Or you can contact Grandstream Technical support in the following link for further assistance if the issue is not resolved. http://www.grandstream.com/support P a g e UCM6510 IP PBX User Manual...

  • Page 192: Data Trunk

    DATA TRUNK The UCM6510 E1/T1/J1 interface also supports data trunk function that allows users to access Internet. Users can select HDLC, HDLC-ETH, Cisco and PPP protocol for the data trunk. To use data trunk, 1. Go to Web GUIPBX SettingsInterface SettingsDigital Hardware page and click to create a new group.

  • Page 193: Table 60: Data Trunk Configuration Parameters

    Channel Group trunk. Users will need create a new group under Web GUIPBX SettingsInterface SettingsDigital Hardware page for this purpose. Select the protocol used for the data trunk. The UCM6510 supports HDLC, Encapsulation HDLC-ETH, PPP, Cisco and Frame Relay. Configure the local IP address for the data port. This IP address shouldn’t Local IP conflict with the WAN or LAN side IP of the UCM6510.

  • Page 194: Voip Trunks

    VOIP TRUNKS VoIP Trunk Configuration VoIP trunks can be configured in UCM6510 under Web GUIExtension/TrunkVoIP Trunks. Once created, the VoIP trunks will be listed with Provider Name, Type, Hostname/IP, Username and Options to edit/detect the trunk. • Click on "Create New SIP Trunk" or "Create New IAX Trunk" to add a new VoIP trunk.

  • Page 195: Table 62: Sip Register Trunk Configuration Parameters

    If checked, the trunk will be disabled. Note: Disable This Trunk If a current SIP trunk is disabled, UCM6510 will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. If the trunk has an assigned PSTN telephone number, this field should be set to "User=Phone".
  • Page 196 If selected, the trunk will be disabled. Note: Disable This Trunk If a current SIP trunk is disabled, UCM6510 will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. If the trunk has an assigned PSTN telephone number, this field should be set to "User=Phone".
  • Page 197 Note: “Send PPI Header” and “Send PAI Header” cannot be enabled at the same time. Only one of the two headers are allowed to be contained in the SIP INVITE message. P a g e UCM6510 IP PBX User Manual...
  • Page 198 Auto: Send DTMF using RFC2833 if offered. Otherwise, inband will be used. If enabled, the UCM6510 will regularly send SIP OPTIONS to the device Enable Heartbeat Detection to check if the device is still online. The default setting is "No".

  • Page 199: Table 63: Sip Peer Trunk Configuration Parameters

    NAT configuration or SIP/RTP port configuration on the firewall. If selected, the trunk will be disabled. Disable This Trunk Note: If a current SIP trunk is disabled, UCM6510 will send UNREGISTER message (REGISTER message with expires=0) to the SIP provider. P a g e...
  • Page 200 Info: Send DTMF using SIP INFO message. • Inband: Send DTMF using inband audio. This requires 64 bit codec, i.e., PCMU and PCMA. • Auto: Send DTMF using RFC2833 if offered. Otherwise, inband will be used. P a g e UCM6510 IP PBX User Manual...
  • Page 201 Enable SRTP for the VoIP trunk. The default setting is "No". If enabled, the local UCM6510 will automatically provide and update the local LDAP contacts to the remote UCM6510 SIP peer trunk. In order to Sync LDAP Enable ensure successful synchronization, the remote UCM6510 peer also needs to enable this option on the SIP peer trunk.

  • Page 202: Table 64: Create New Iax Trunk

    Configure the name of the caller to be displayed when the extension has CallerID Name no CallerID Name configured. Username Enter the username to register to the trunk from the provider. Password Enter the password to register to the trunk from the provider. P a g e UCM6510 IP PBX User Manual...

  • Page 203: Table 66: Iax Peer Trunk Configuration Parameters

    PCMU, PCMA, GSM, AAL2-G.726-32, G.726, G.722, G.729, G.723, ILBC, ADPCM, H.264, H.263, H.263p. If enabled, the UCM6510 will regularly send SIP OPTIONS to the device Enable Heartbeat Detection to check if the device is still online. The default setting is "No".

  • Page 204: Direct Outward Dialing (Dod) Via Voip Trunks

    Direct Outward Dialing (DOD) via VoIP Trunks The UCM6510 provides Direct Outward Dialing (DOD) which is a service of a local phone company (or local exchange carrier) that allows subscribers within a company's PBX system to connect to outside lines directly.

  • Page 205: Figure 118: Dod Extension Selection

    7. Click "Save" at the bottom. Once completed, the user will return to the Edit DOD page that shows all the extensions that are associated to a particular DOD. Figure 119: Edit DOD P a g e UCM6510 IP PBX User Manual...

  • Page 206: Sla Station

    This allows users to know if the line is occupied or not. The SLA function on the UCM6510 is similar to BLF but SLA is used to monitor external line i.e., analog trunk on the UCM6510.

  • Page 207: Sample Configuration

    Click on “Save”. The analog trunk will be listed with trunk mode “SLA”. Figure 122: Analog Trunk with SLA Mode Enabled 2. On the UCM6510, go to Web GUIExtension/TrunkSLA Station page, click on “Create New SLA Station”. Please refer to section Create/Edit SLA Station for the configuration parameters.

  • Page 208: Figure 123: Sla Example - Sla Station

    Figure 123: SLA Example - SLA Station • On the SIP phone 1, configure to register UCM6510 extension 1002. Configure the MPK as BLF mode and the value must be set to “extension_trunkname”, which is 1002_fxo1 in this case. •...

  • Page 209: Call Routes

    Outbound Routes Configuring Outbound Routes In the UCM6510, an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern. This allows different patterns to be dialed through different trunks (e.g., "Local" 7-digit dials through a FXO while "Long distance"...
  • Page 210 The default setting is "Disable". Please be aware of the potential security risks when using "Internal" level, which means all users can use this outbound rule to dial out from the trunk. P a g e UCM6510 IP PBX User Manual...
  • Page 211 Trunk" is enabled and "Failover trunk" is defined, the calls that cannot be placed via the regular trunk may have a secondary trunk to go through. Failover Trunk UCM6510 support up to 10 failover trunks. Example: The user's primary trunk is a VoIP trunk and the user would like to use the PSTN when the VoIP trunk is not available.

  • Page 212: Outbound Blacklist

    PIN Groups The UCM6510 supports pin group. Once this feature is configured, users can apply pin group to specific outbound routes. When placing a call on pin protected outbound routes, caller will be asked to input the group pin number, this feature can be found on the webGUIExtension/TrunkOutbound...

  • Page 213: Figure 125: Create New Pin Group

    The following screenshot shows an example of created PIN Groups and members: Figure 126: PIN members Note: If PIN group is enabled on outbound route level, password, privilege level and enable filter on source caller ID will be disabled. P a g e UCM6510 IP PBX User Manual...

  • Page 214: Figure 127: Outbound Pin

    Figure 127: Outbound PIN If pin group CDR is enabled, the call with PIN group information will be displayed as part of CDR under Account Code field. Figure 128: CDR Record P a g e UCM6510 IP PBX User Manual...

  • Page 215: Inbound Routes

    • Click on to delete the inbound route. Inbound Rule Configurations Table 70: Inbound Rule Configuration Parameters Trunks Select the trunk to configure the inbound rule. P a g e UCM6510 IP PBX User Manual...
  • Page 216 Prepend User Defined Name Prepend a user defined name to display name. Configure the Alert-Info, when UCM6510 receives an INVITE request, the Alert-Info Alert-Info header field specifies an alternative ring tone to the UAS. Multiple mode allows user to switch between destinations of the inbound rule by feature codes.
  • Page 217 External Number • By DID When "By DID" is used, the UCM6510 will look for the destination based on the number dialed, which could be local extensions, conference, call queue, ring group, paging/intercom group, IVR, voicemail groups and Fax extension as configured in "DID destination". If the dialed number...
  • Page 218 Select the destination for the inbound call under the defined time condition. • Extension • Voicemail • Conference Room • Call Queue Destination • Ring Group • Paging/Intercom • Voicemail Group • • DISA P a g e UCM6510 IP PBX User Manual...

  • Page 219: Inbound Route: Prepend Example

    Callback Inbound Route: Prepend Example UCM6510 now allows user to prepend digits to an inbound DID pattern, with strip taking precedence over prepend. With the ability to prepend digits in inbound route DID pattern, user no longer needs to create multiple routes for the same trunk in order to route calls to different extensions.

  • Page 220: Inbound Route: Multiple Mode

    3. If Prepend is set to 2, UCM6510 will then prepend a 2 to the stripped number, now the number become 2163. 4. UCM6510 will now forward the incoming call to extension 2163. Inbound Route: Multiple Mode In UCM6510, user can configure inbound route to enable multiple mode to switch between different destinations.

  • Page 221: Fax Intelligent Route

    UCM65100 will be able to detect the phone signal and forward it through the correct inbound route to the destination; if Fax signal is coming, the UCM6510 will be able to forward it to the FXS extension where the Fax machine is connected.

  • Page 222: Figure 132: Blacklist Configuration Parameters

    Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for "Blacklist Add' (default: *40) and "Blacklist Remove" (default: *41) from an extension. The feature code can be configured under Web GUICall FeaturesFeature Codes. ----------------------------------------------------------------------------------------------------------------------------- --------------- P a g e UCM6510 IP PBX User Manual...

  • Page 223: Conference Bridge

    CONFERENCE BRIDGE The UCM6510 supports Conference Bridge allowing 64 participants with up to 8 bridges at the same time. The conference bridge configurations can be accessed under Web GUICall FeaturesConference. In this page, users could create, edit, view, invite, manage the participants and delete conference bridges.

  • Page 224: Table 72: Conference Settings

    If enabled, no authentication will be required when joining the conference Public Mode call. The default setting is "Yes". If enabled, the UCM6510 will play Hold music to the first participant in the Play Hold Music conference until another user joins in. The default setting is "No".

  • Page 225: Join A Conference Call

    Invite Other Parties to Join Conference When using the UCM6510 conference bridge, there are two ways to invite other parties to join the conference. •...

  • Page 226: During The Conference

    During the conference call, users can manage the conference from Web GUI or IVR. • Manage the conference call from Web GUI. Log in UCM6510 Web GUI during the conference call, the participants in each conference bridge will be listed. 1. Click on to kick a participant from the conference.

  • Page 227: Table 73: Conference Caller Ivr Menu

    Increase the volume of the conference call. Decrease your volume. Increase your volume. Exit the caller menu and return to the conference. Note: When there is participant in the conference, the conference bridge configuration cannot be modified. P a g e UCM6510 IP PBX User Manual...

  • Page 228: Record Conference

    Record Conference The UCM6510 allows users to record the conference call and retrieve the recording from Web GUICall FeaturesConference. To record the conference call, when the conference bridge is in idle, enable "Record Conference" from the conference bridge configuration dialog. Save the setting and apply the change. When the conference call starts, the call will be automatically recorded in .wav format.

  • Page 229: Conference Schedule

    • Click on the scheduled conference to edit or delete the event. After the user configures UCM6510 with Google Service Settings [Google Service Settings Support] and enables Google Calendar for Conference Schedule, the conference schedule on the UCM6510 can be synchronized with Google Calendar for authorized Google account.
  • Page 230 Select available extensions from the remote peer PBX. Remote Extension Note: “LDAP Sync” must be enabled on the UCM6510 in order to view remote extensions here. Add extensions that are not in the list (both local and remote list). If the...
  • Page 231 Note: Please be aware of the potential security risks when turning on this option. If this option is enabled, UCM6510 will play Hold Music while there is only Play Hold Music one participant in the conference room or the conference is not yet started.

  • Page 232: Figure 137: Conference Schedule

    Once the conference room is scheduled, at the kick time, all users will be removed from conference room and no extension is allowed to join the conference room anymore. At the scheduled conference time, UCM6510 will send INVITE to the extensions that have been selected for conference. -------------------------------------------------------------------------------------------------------- ------------------------------------ Note: •...

  • Page 233: Ivr

    Configure IVR IVR configurations can be accessed under the UCM6510 Web GUICall FeaturesIVR. Users could create, edit, view and delete an IVR. • Click on "Create New IVR" to add a new IVR. • Click on to edit the IVR configuration.

  • Page 234: Table 75: Ivr Configuration Parameters

    If the user tries to dial outbound calls after dialing into the IVR, the Permission UCM6510 will compared the IVR's permission level with the outbound route's privilege level. If the IVR's permission level is higher than (or equal to) the outbound route's privilege level, the call will be allowed to go through.
  • Page 235 UCM6510 will consider the entries complete. The default timeout is 3 seconds. After playing the prompts in the IVR, the UCM6510 will wait for the DTMF entry within the timeout (in seconds). If no DTMF entry is detected within Response Timeout the timeout, a timeout prompt will be played.

  • Page 236: Black/White List In Ivr

    To use this feature, log in UCM Web GUI and navigate to Call FeaturesIVRCreate/Edit IVR: IVR Black/White List. • If the user selects “Blacklist Enable” and adds extension in the list, the extensions in the list will not be allowed to be reached via IVR. P a g e UCM6510 IP PBX User Manual...

  • Page 237: Figure 140: Black/White List

    • If the user selects “Whitelist Enable” and adds extension in the list, only the extensions in the list can be allowed to be reached via IVR. Figure 140: Black/White List P a g e UCM6510 IP PBX User Manual...

  • Page 238: Create Custom Prompt

    SettingsVoice PromptCustom Prompt page directly. Figure 141: Click on Prompt to Create IVR Prompt Once the IVR prompt file is successfully added to the UCM6510, it will be added into the prompt list options for users to select in different IVR scenarios.

  • Page 239: Language Settings For Voice Prompt

    LANGUAGE SETTINGS FOR VOICE PROMPT The UCM6510 supports multiple languages in Web GUI as well as system voice prompt. The following languages are currently supported in system voice prompt: English (United States) Arabic Chinese Dutch English (United Kingdom) French German...

  • Page 240: Figure 142: Language Settings For Voice Prompt

    A new dialog window of voice prompt package list will be displayed. Users can see the version number (latest version available V.S. current installed version), package size and options to upgrade or download the language. Figure 143: Voice Prompt Package List P a g e UCM6510 IP PBX User Manual...

  • Page 241: Customize Specific Prompt

    UCM6510 system voice prompt or delete it from the UCM6510. Customize Specific Prompt On the UCM6510, if the user needs to replace some specific customized prompt, the user can upload a single specific customized prompt from Web GUIPBX SettingsVoice PromptLanguage Settings instead of the entire language pack.

  • Page 242: Voicemail

    VOICEMAIL Configure Voicemail If the voicemail is enabled for UCM6510 extensions, the configurations of the voicemail can be globally set up and managed under Web GUICall FeaturesVoicemail. Figure 146: Voicemail Settings P a g e UCM6510 IP PBX User Manual...

  • Page 243: Table 76: Voicemail Settings

    The default setting is "No". If enabled, a brief introduction (received time, received from, and etc) of Play Envelope each message will be played when accessed from the voicemail application. The default setting is "Yes". P a g e UCM6510 IP PBX User Manual...

  • Page 244: Access Voicemail

    The default setting is "No". Access Voicemail If the voicemail is enabled for UCM6510 extensions, the users can dial the voicemail access feature code (by default *98 or *97) to access the extension’s voicemail. The users will be prompted to enter the voicemail password and then can enter digits from the phone keypad to navigate in the IVR menu for different options.

  • Page 245: Extension Voicemail Count

    * - Return to the main menu Extension Voicemail Count The UCM6510 provides an easy way to check the number of voicemail messages for each extension directly from UCM web GUI  Extension/Trunk  Extensions overview page. Voicemail count (“Message” column) is displayed in the format Urgent / Total / Read.

  • Page 246: Voicemail Email Settings

    Voicemail Email Settings The UCM6510 can be configured to send the voicemail as attachment to Email. Click on "Voicemail Email Settings" button to configure the Email attributes and content. Figure 148: Voicemail Email Settings Click on "Email Template" button to view the default template as an example.

  • Page 247: Configure Voicemail Group

    Configure Voicemail Group The UCM6510 supports voicemail group and all the extensions added in the group will receive the voicemail to the group extension. The voicemail group can be configured under Web GUICall FeaturesVoicemail Group. Click on "Create New Voicemail Group" to configure the group.

  • Page 248: Ring Group

    RING GROUP The UCM6510 supports ring group feature with different ring strategies applied to the ring group members. This section describes the ring group configuration on the UCM6510. Configure Ring Group Ring group settings can be accessed via Web GUICall FeaturesRing Group.
  • Page 249 Configure the Email address of the ring group extension's voicemail. If "Attach Recordings E-mail" enabled from Email Address GUIPBXVoicemailVoicemail Email Settings, the voicemail can be sent to the ring group's Email address as attachment. P a g e UCM6510 IP PBX User Manual...

  • Page 250: Remote Extension In Ring Group

    Figure 151: Ring Group Configuration Remote Extension in Ring Group Remote extensions from the peer trunk of a remote UCM6510 can be included in the ring group with local extension. An example of Ring Group with peer extensions is presented in the following: 1.

  • Page 251: Figure 152: Sync Ldap Server Option

    3. In case if LDAP server doesn’t sync automatically, user can manually sync LDAP server. Under VoIP Trunks page, click sync button shown in the following figure to manually sync LDAP contacts from peer UCM6510. P a g e UCM6510 IP PBX User Manual...

  • Page 252: Figure 153: Manually Sync Ldap Server

    5. If LDAP server is synced correctly, Available LDAP Numbers box will display available remote extensions that can be included in the current ring group. Please also make sure the extensions in the peer UCM6510 can be included into that UCM6510’s LDAP contact. Figure 154: Ring Group Remote Extension...

  • Page 253: Paging And Intercom Group

    Paging and Intercom Group can be used to make an announcement over the speaker on a group of phones. Targeted phones will not ring but answer immediately using speaker. The UCM6510 paging and intercom can be used via feature code to a single extension or a paging/intercom group. This section describes the configuration of paging/intercom group under Web GUICall FeaturesPaging/Intercom.

  • Page 254: Figure 156: Page/Intercom Group Settings

    Figure 156: Page/Intercom Group Settings • The UCM6510 has pre-configured paging/intercom feature code. By default, the Paging Prefix is *81 and the Intercom Prefix is *80. To edit page/intercom feature code, click on "Feature Codes" in the "Paging/Intercom Group Settings" dialog. Or users could go to Web GUICall FeaturesFeature Codes directly.

  • Page 255: Call Queue

    CALL QUEUE The UCM6510 supports call queue by using static agents or dynamic agents. Call Queue system can accept more calls than the available agents. Incoming calls will be hold until next representative is available in the system. This section describes the configuration of call queue under Web GUICall FeaturesCall Queue.
  • Page 256 Custom Prompt When playing a custom prompt, press 1 to transfer to failover destination. Select failover destination to send callers after pressing 1 upon hearing the Destination custom prompt. P a g e UCM6510 IP PBX User Manual...
  • Page 257 Callers cannot dial into a queue if the agents are paused, invalid or unavailable. If enabled, the UCM6510 will report (to the agent) the duration of time of the call Report Hold Time before the caller is connected to the agent. The default setting is "No".

  • Page 258: Figure 158: Static Agents Limitation

    The following table lists the maximum number of static agents for each UCM model: UCM Model Max Static Agents in Call Queue UCM6102 and UCM6202 UCM6104 and UCM6204 UCM6108 and UCM6116 UCM6208 UCM6510 P a g e UCM6510 IP PBX User Manual...

  • Page 259: Call Center Settings & Enhancements

    UCM once an agent is free. P a g e UCM6510 IP PBX User Manual...

  • Page 260: Table 83: Call Center Parameters

    UCM will assign the two callers to each of the two available agents at the same time, rather than assigning the second caller to second available agent after the first agent answers the call from the first caller. P a g e UCM6510 IP PBX User Manual...

  • Page 261: Queue Statistics

    Select the time interval along with the queue(s) and agent(s) to get detailed statistics, then press on which information to be displayed (call distribution by agent, virtual queue distribution by hour ..etc). P a g e UCM6510 IP PBX User Manual...

  • Page 262: Switchboard

    Displays the list of agents in the queue and the extension status (idle, ringing, in Agents use or unavailable) along with some basic call statistics and agent’s mode (static or dynamic). P a g e UCM6510 IP PBX User Manual...
  • Page 263 In the image below, User 1007 is a queue agent and can see only his own information in the Switchboard. P a g e UCM6510 IP PBX User Manual...

  • Page 264: Pickup Groups

    PICKUP GROUPS The UCM6510 supports pickup group feature which allows users to pick up incoming calls for other extensions if they are in the same pickup group, by dialing "Pickup Extension" feature code (by default *8). Configure Pickup Groups Pickup groups can be configured via Web GUICall FeaturesPickup Groups.

  • Page 265: Figure 163: Edit Pickup Feature Code

    The default pickup feature code is *8 as shown on the following screenshot. Figure 163: Edit Pickup Feature Code P a g e UCM6510 IP PBX User Manual...

  • Page 266: Pin Groups

    PIN GROUPS The UCM6510 supports pin group. Once this feature is configured, users can apply pin group to specific outbound routes. When placing a call on pin protected outbound routes, caller will be asked to input the group pin number, this feature can be found on the webGUIExtension/TrunkOutbound RoutesPIN Groups.

  • Page 267: Figure 165: Pin Members

    Figure 166: Outbound PIN If PIN group CDR is enabled, the call with pin group information will be displayed as part of CDR under Account Code field. Figure 167: CDR Record P a g e UCM6510 IP PBX User Manual...

  • Page 268: Music On Hold

    • Users could also download all the music on hold files from UCM. In the Music On Hold page, click on and the file will be downloaded to your local PC. P a g e UCM6510 IP PBX User Manual...

  • Page 269: Figure 169: Play Custom Prompt

    The UCM6510 allows Users to select the Music on Hold file from WebGUI to play it. The UCM6510 will initiate a call to the selected extension and play this Music on Hold file once the call is answered.

  • Page 270: Figure 171: Record Custom Prompt

    1. Users could download the MOH file from this link: http://downloads.asterisk.org/pub/telephony/sounds/releases/asterisk-moh-opsound-wav-2.03.tar.gz After downloading, unzip the pack and upload the music files to the UCM6510. 2. Factory reset could also recover the MOH file on the UCM. P a g e...

  • Page 271: Fax Server

    FAX SERVER The UCM6510 supports T.30/T.38 Fax and Fax Pass-through. It can also convert the received Fax to PDF format and send it to the configured Email address. Fax/T.38 settings can be accessed via Web GUICall FeaturesFax/T.38. Configure Fax/T.38 •...

  • Page 272: Receiving Fax

    Receiving FAX Sample Configuration to Receive Fax from PSTN Line The following instructions describe how to use the UCM6510 to receive Fax from PSTN line on the Fax machine connected to the UCM6510 FXS port. 1. Connect Fax machine to the UCM6510 FXS port.

  • Page 273: Figure 173: Configure Analog Trunk Without Fax Detection

    Fax Detection: Make sure "Fax Detection" option is set to "No". Figure 173: Configure Analog Trunk without Fax Detection 5. Go to UCM6510 Web GUIExtension/TrunkExtensions page. 6. Create or edit the extension for FXS port. • Analog Station: Select FXS port to be assigned to the extension. By default, it's set to "None".

  • Page 274: Figure 174: Configure Extension For Fax Machine

    7. Go to Web GUIExtension/TrunkInbound Routes page. 8. Create an inbound route to use the Fax analog trunk. Select the created extension for Fax machine in step 4 as the default destination. P a g e UCM6510 IP PBX User Manual...

  • Page 275: Sample Configuration For Fax-To-Email

    The following instructions describe a sample configuration on how to use Fax-to-Email feature on the UCM6510. 1. Connect PSTN line to the UCM6510 FXO port. 2. Go to UCM6510 Web GUIInternal OptionsFax/T.38 page. Create a new Fax extension. Figure 177: Create Fax Extension P a g e...

  • Page 276: Fax Sending

    After making sure analog trunk or VoIP Trunk is setup properly and UCM6510 can reach out to PSTN numbers via the trunk, on Fax Sending page, enter the fax number and upload the file to be faxed. Then click on “Send”...

  • Page 277: Figure 179: Fax Sending In Web Gui

    Figure 179: Fax Sending in Web GUI P a g e UCM6510 IP PBX User Manual...

  • Page 278: Busy Camp-On

    BUSY CAMP-ON The UCM6510 supports busy camp-on/call completion feature that allows the PBX to camp on a called party and inform the caller as soon as the called party becomes available given the previous attempted call has failed. The configuration and instructions on how to use busy camp-on/call completion feature can be found in the following guide: http://www.grandstream.com/sites/default/files/Resources/ucm6xxx_busy_camp_on_guide.pdf...

  • Page 279: Presence

    Features tab to have the following options. Figure 180: SIP Presence Configuration Select which status to set from the presence status selection drop list, six options are available and below is a brief description of these states: P a g e UCM6510 IP PBX User Manual...

  • Page 280: Table 87: Sip Presence Status

    (default is *48), a prompt will be played to select which status they want to put themselves in by pressing the corresponding key. The feature code can be enabled/customized from the Web GUICall FeaturesFeature Codes. Figure 181: SIP Presence Feature Code P a g e UCM6510 IP PBX User Manual...

  • Page 281: Follow Me

    4. Once created, it will be displayed on the follow me web page list. Click on to edit the Follow Me configuration. Click on to delete the Follow Me. P a g e UCM6510 IP PBX User Manual...

  • Page 282: Table 88: Follow Me Settings

    Click on “Follow Me Options” under Web GUIExtension/TrunkExtension page to enable or disable the options listed in the following table. P a g e UCM6510 IP PBX User Manual...

  • Page 283: Table 89: Follow Me Options

    Playback Unreachable If enabled, the PBX will playback the unreachable status message to the Status Message caller if the callee cannot be reached. P a g e UCM6510 IP PBX User Manual...

  • Page 284: Speed Dial

    SPEED DIAL The UCM6510 supports Speed Dial feature that allows users to call a certain destination by pressing one or two digits on the keypad allowing 99 extensions to be configured. This creates a system-wide speed dial access for all the extensions on the UCM6510.

  • Page 285: Disa

    PSTN and etc, and then call into a SIP trunk or PSTN trunk connected to UCM6510 as it is an internal extension.
  • Page 286 The default setting is "Internal". If the user tries to dial Permission outbound calls after dialing into the DISA, the UCM6510 will compared the DISA's permission level with the outbound route's privilege level. If the DISA's permission level is higher than (or equal to) the outbound route's privilege level, the call will be allowed to go through.

  • Page 287: Callback

    9. The user will be connected to the destination number. In this way, the calls are placed and connected through trunks on the UCM6510 instead of to the mobile phone directly. Therefore, the user will not be charged on mobile phone services for long distance or international calls.
  • Page 288 Configure the destination which the callback will direct the caller to. Two destinations are available: • Destination • DISA The caller can then enter the desired number to dial out via UCM6510. P a g e UCM6510 IP PBX User Manual...

  • Page 289: Blf And Event List

    Besides BLF, users can also configure the phones to monitor event list. By using event list, local extensions on the same UCM6510 or remote extensions on the VOIP trunk can be monitored. The event list settings are under Web GUICall FeaturesEvent List.

  • Page 290: Table 92: Event List Settings

    Select the available extensions listed on the local UCM6510 to be Local Extensions monitored in the event list. If LDAP sync is enabled between the UCM6510 and the peer UCM6510, Remote Extensions the remote extensions will be listed under "Available Extensions". If not, manually enter the remote extensions under "Special Extensions"...
  • Page 291 BLF feature. Please note the SIP end points need support event list BLF in order to monitor remote extensions. When an event list is created on the UCM6510 and remote extensions are added to the list, the UCM6510 will send out SIP SUBSCIRBE to the remote UCM6510 to obtain the remote extension status. When the SIP end points register and subscribe to the local UCM6510 event list, it can obtain the remote extension status from this event list.

  • Page 292: Dial By Name

    Dial By Name Configuration The administrators can create the dial by name group under Web GUICall FeaturesDial By Name. Figure 186: Create Dial By Name Group P a g e UCM6510 IP PBX User Manual...

  • Page 293: Figure 187: Configure Extension First Name And Last Name

    By Full Name: enter the first 3 digits of the first name or last name to search the directory. 6. Select Type Specify the select type on the searching result. The IVR will confirm the name/number for the party the caller would like to reach before dialing out. P a g e UCM6510 IP PBX User Manual...

  • Page 294: Figure 188: Dial By Name Group In Ivr Key Pressing Events

    Name, then re-enter IVR and start a new event. The following example shows how to use this option. Figure 188: Dial By Name Group In IVR Key Pressing Events Figure 189: Dial By Name Group In Inbound Rule P a g e UCM6510 IP PBX User Manual...

  • Page 295: Active Calls And Monitor

    ACTIVE CALLS AND MONITOR The active calls on the UCM6510 are displayed in Web GUISystem StatusActive Calls page. Users can monitor call status, hang up active call(s) as well as barge in active call(s) in real time manner. Active Calls Status To view the status of active calls, navigate to Web GUISystem StatusActive Calls.

  • Page 296: Figure 192: Call Connection Less Than Half Hour

    Figure 193: call connection between half an hour and one hour The red color of the active call means the connection of call time is more than one hour. It means this call could be abnormal. P a g e UCM6510 IP PBX User Manual...

  • Page 297: Hang Up Active Calls

    During an active call, click on icon and the Monitor dialog will pop up. Figure 195: Configure to Monitor an Active Call In the “Monitor” dialog, configure the following to monitor an active call: P a g e UCM6510 IP PBX User Manual...
  • Page 298 If “Require Confirmation” is enabled, the user will be asked to confirm to monitor the call. Another way to monitor active calls is to dial the corresponding feature codes from an extension. Please refer to section for instructions. [Table 93: UCM6510 Feature Codes] [Enable Spy] P a g e UCM6510 IP PBX User Manual...

  • Page 299: Call Features

    CALL FEATURES The UCM6510 supports call recording, transfer, call forward, call park and other call features via feature code. Feature Codes settings can be found at Web GUICall FeaturesFeature Codes. This section lists all the feature codes in the UCM6510 and describes how to use the call features.
  • Page 300 • Default code: *3. • Enter the code followed by # or SEND to start recording the audio call and the UCM6510 will mix the streams natively on the fly as the call is in progress. • Audio Mix Record...
  • Page 301 To intercom an extension, enter the code followed by the extension number. • Default Code: *40. • Blacklist Add To add a number to blacklist for inbound route, dial *40 and follow the voice prompt to enter the number. P a g e UCM6510 IP PBX User Manual...
  • Page 302 This is the feature code to speak to one side of the call (for example, whisper to employees to help them handle a call). Only one side will Whisper Spy be able to hear from the monitor’s extension. The default setting is *55. P a g e UCM6510 IP PBX User Manual...

  • Page 303: Figure 196: Enable/Disable Feature Codes

    This feature code is used to switch inbound route mode to mode 1. Inbound Mode 1 The default setting is *62. The UCM6510 also allows user to enable / disable specific feature code by one click. As shown below: Figure 196: Enable/Disable Feature codes P a g e...

  • Page 304: Call Recording

    Call Recording The UCM6510 allows users to record audio during the call. If "Auto Record" is turned on for extension or trunk, the call will be automatically recorded when there is established call with the extension or trunk. Otherwise, please follow the instructions below to manually record the call.

  • Page 305: Retrieve Parked Call

    “Enable Spy” allows any user to listen to any call by dialing feature codes. This may result in the leakage of user privacy. Please be aware of the associated potential security risk when enabling this feature. ----------------------------------------------------------------------------------------------------------------------------- --------------- P a g e UCM6510 IP PBX User Manual...

  • Page 306: Pbx Internal Options

    This section describes internal options that haven't been mentioned in previous sections yet. The settings in this section can be applied globally to the UCM6510, including general configurations, jitter buffer, RTP settings, hardware config and STUN monitor. The options can be accessed via Web GUIPBX SettingsGeneral Settings.
  • Page 307 The default setting is "Yes". It is recommended to enable it for security purpose. Enable Auto E-mail If enabled, UCM6510 will send Email notification to user automatically after Notification editing extension settings or adding a new extension. If set to "Yes", users could disable the extension range pre- configured/configured on the UCM6510.

  • Page 308: Pbx Settings/Custom Prompt

    3. Select the extension to receive the call from the UCM6510 to record the IVR prompt. 4. Click the "Record" button. A request will be sent to the UCM6510. The UCM6510 will then call the extension for recording the IVR prompt from the phone.

  • Page 309: Upload Custom Prompt

    IVR Prompt web page. Download All Custom Prompt On the UCM6510, the users can download all custom prompts from UCM Web GUI to local PC. To download all custom prompt, log in UCM Web GUI and navigate to PBX SettingsVoice PromptCustom Prompt and click on .

  • Page 310: Pbx Settings/Jitter Buffer

    ICE Support transmission, via a SIP request/ response model or multiple candidate endpoints exchanging IP addresses and ports, such as private addresses and TURN server address. It is enabled by default. P a g e UCM6510 IP PBX User Manual...

  • Page 311: Pbx Settings/Payload

    [(hostname | IP-address) [':' port] The default port number is 3478 if not specified. PBX Settings/Payload The UCM6510 payload type for audio codecs and video codes can be configured here. Table 97: Internal Options/Payload Configure payload type for ADPCM (G.726, 32kbps, AAL2 codeword AAL2-G.726...

  • Page 312: Iax Settings

    IAX SETTINGS The UCM6510 IAX global settings can be accessed via Web GUIPBXIAX Settings. IAX Settings/General Table 98: IAX Settings/General Configure the port number that the IAX2 will be allowed to listen to. The Bind Port default setting is 4569.

  • Page 313: Iax Settings/Security

    Configure to limit the number of calls for a give IP address of IP range. Enter the IP address or a range of IP addresses to be considered for call number limits. For example: IP or IP Range 11.11.11.11 11.11.11.11/22.22.22.22. P a g e UCM6510 IP PBX User Manual...

  • Page 314: Sip Settings

    Warning: Please be aware of the potential security risk when enabling "Allow Guest Calls" as this will allow any user with the UCM6510 address to dial into the UCM6510. If set to "No", all transfers initiated by the endpoint in the UCM6510 will be Allow Transfer disabled (unless enabled in peers or users).

  • Page 315: Sip Settings/Session Timer

    Select to enable video support in SIP calls. The default setting is "Yes". If enabled, when rejecting an incoming INVITE or REGISTER request, the UCM6510 will always reject with "401 Unauthorized" instead of notifying the Reject Non-Matching INVITE requester whether there is a matching user or peer for the request. This reduces the ability of an attacker to scan for valid SIP usernames.

  • Page 316: Sip Settings/Tcp And Tls

    The configuration in this section requires system reboot to take effect. ----------------------------------------------------------------------------------------------------------------------------- --------------- Table 104: SIP Settings/TCP and TLS Configure to allow incoming TCP connections with the UCM6510. The TCP Enable default setting is "No". Configure the IP address for TCP server to bind to. 0.0.0.0 means binding TCP Bind Address to all interfaces.

  • Page 317: Sip Settings/Nat

    Configure a static IP address and port (optional) used in outbound SIP External Host messages if the UCM6510 is behind NAT. If it is a host name, it will only be looked up once. If enabled, the SDP connection will use the IP address resolved from the Use IP address in SDP external host.
  • Page 318 Yes: The UCM6510 will send 180 Ringing followed by 183 Session Progress and in-band audio. • No: The UCM6510 will send 180 Ringing if 183 Session Progress has Generate In-Band Ringing not been sent yet. If audio path is established already with 183 then send in-band ringing.

  • Page 319: Transparent Call-Info Header

    UCM will forward the call-info header to the phone in order to request the live view from GDS door system and give the option to open the door via softkey. Figure 201: Transparent Call-Info P a g e UCM6510 IP PBX User Manual...

  • Page 320: Cti Server

    Users can change the listening port under the menu page, Web GUIValue-added FeaturesCTI Server as shown on below screenshot: Figure 202: CTI Server Listening port More information about GS affinity and CTI Support on Grandstream products series please refer to the following link: http://www.grandstream.com/sites/default/files/Resources/GS_Affinity_Guide.pdf P a g e UCM6510 IP PBX User Manual...

  • Page 321: Asterisk Manager Interface (Restricted Access)

    Warning: Please do not enable AMI on the UCM6510 if it is placed on a public or untrusted network unless you have taken steps to protect the device from unauthorized access. It is crucial to understand that AMI access can allow AMI user to originate calls and the data exchanged via AMI is often very sensitive and private for your UCM6510 system.

  • Page 322: Crm Integration

    The UCM6510 support two CRM API, SugarCRM and Salesforce CRM, which allows users to look for contact information in the Contacts, Leads and / or Accounts tables, shows the contact record in CRM page, and saves the call information in the contact’s history.

  • Page 323: Salesforce Crm

    . The status will change from “Logged Out” to “Logged In”. User can start then using SugarCRM features. Figure 204: CRM User Settings Salesforce CRM Configuration page of the Salesforce CRM can be accessed via admin login, on the UCM Web GUIValue- added FeaturesCRM”. P a g e UCM6510 IP PBX User Manual...

  • Page 324: Table 108: Salesforce Settings

    Click on “Enable CRM” and enter the username, password and Security Token associated with the CRM account then click on . The status will change from “Logged Out” to “Logged In”. User can start then using Salesforce CRM features. P a g e UCM6510 IP PBX User Manual...

  • Page 325: Figure 206: Salesforce User Settings

    Figure 206: Salesforce User Settings P a g e UCM6510 IP PBX User Manual...

  • Page 326: Pms Integration

    PMS INTEGRATION UCM6510 supports Hotel Property Management System PMS, including check-in/check-out services, wakeup calls, room status, Do Not Disturb which provide an ease of management for hotel applications. This feature can be found on Web GUIValue-added FeaturesPMS. Note: The PMS integration on UCM is currently supported only with one of the two following solutions.

  • Page 327: Mitel Pms

    Update ✗ ✓ Set Credit ✓ ✗ Set Station Restriction ✓ ✗ Room Status ✗ ✓ Room Move ✗ ✓ Do Not Disturb ✗ ✓ Mini Bar ✗ ✓ ✗ ✓ P a g e UCM6510 IP PBX User Manual...

  • Page 328: Basic Settings

    Enter the Username to connect to the PMS system Password Enter the password to connect to the PMS system PMS Features Room Status User can create Rooms by clicking on , the following Figure will be displayed then. P a g e UCM6510 IP PBX User Manual...

  • Page 329: Figure 209: Create New Room

    Click “Save” to create the new room, the fields above can be configured from the HMobile platform, once set the following screen will be shown: Figure 210: Room Status User can create a batch of rooms as well by clicking on , the following window will pop up: P a g e UCM6510 IP PBX User Manual...

  • Page 330: Wake Up Service

    Executed: the wakeup call is made • Type Single: The call will be made once on the specific time. • Daily: The call will be repeated every day on the specific time P a g e UCM6510 IP PBX User Manual...

  • Page 331: Mini Bar

    If enabled, the default maid code will be 0000, no Authentication authentication is required. (Enter 0000 followed by # to access the consumer goods) Enable Continuous Multi Goods If enabled, please separate the goods’ codes by*. Billing P a g e UCM6510 IP PBX User Manual...

  • Page 332: Table 113: Create New Maid

    Enter the Goods Code. Name Enter the Name of the Goods Success Prompt Select the success prompt when typing the code of the goods by the maid. Failure Prompt Select the failure prompt. P a g e UCM6510 IP PBX User Manual...

  • Page 333: Figure 217: Mini Bar

    The Minibar page displays as: Figure 217: Mini Bar P a g e UCM6510 IP PBX User Manual...

  • Page 334: Wakeup Service

    WAKEUP SERVICE The WakeUp service can be used to schedule a reminder or wake up calls to any valid destination. This service is available on the UCM6510 as a separated module. There are three ways to set up Wakeup Service: •...

  • Page 335: Wakeup Service From User Portal

    Select the time when to play the wakeup call. WakeUp service from User portal 1. Login to the user portal on the UCM6510. 2. WakeUp service can be found under “Value-added FeaturesWakeup Service”, click on to create a new wakeup service.

  • Page 336: Announcements Center

    UCM6510 supports Announcements Center features start from firmware 1.0.2.7. Announcements Center allows user to previously record and store voice message into UCM6510 with a specified code, and user can also create groups with specified extensions. When code and group number is dialed together, the specified voice message is sent to all group members and only extensions in the group will hear the voice message.

  • Page 337: Group Setting

    2. Give a name for the newly created group, and the Number is used later with code to send voice message. 3. Select the extensions that want to be included in the group. P a g e UCM6510 IP PBX User Manual...

  • Page 338: Figure 221: Announcements Center Group Configuration

    Code and Group number are used together to direct specified message to the target group. All extensions in the group will received the message. For example, in this example, we can send code 55 to group 666. P a g e UCM6510 IP PBX User Manual...

  • Page 339: Figure 223: Announcements Center Example

    To use, we can simply pick up any extension registered at UCM6510, dial number 55666 which is the code with the group number. Extension 1000, 1001 and 1002 will receive this voice message. Figure 223: Announcements Center example P a g e...

  • Page 340: Status And Reporting

    STATUS AND REPORTING PBX Status The UCM6510 monitors the status for Trunks, Extensions, Queues, Conference Rooms, Interfaces, Digital Channels and Parking lot. It presents administrators the real-time status in different sections under Web GUISystem StatusDashboard. Figure 224: StatusPBX Status Trunks Users could see all the configured trunk status in this section.

  • Page 341: Table 117: Trunk Status

    Display trunk name Display trunk Type: • Analog • Type E1/T1/J1 • • Username Display username for this trunk. Port/Hostname/IP Display Port for analog trunk, or Hostname/IP for VoIP (SIP/IAX) trunk. P a g e UCM6510 IP PBX User Manual...

  • Page 342: Extensions

    When notification is waiting for be sent, shows and once sent it will display Displays extension type. • SIP User • IAX User Terminal Type • Analog User • Ring Groups • Voicemail Groups P a g e UCM6510 IP PBX User Manual...

  • Page 343: Interfaces Status

    Interfaces Status This section displays interface connection status on the UCM6510 for USB, SD Card, LAN, WAN, LAN PoE, Heartbeat, Power 1, Power 2, Digital, FXS and FXO ports. Table 119: Interface Status Indicators Disconnected Connected but not configured Connected and idle...
  • Page 344 YELLOW alarm: 1. The T1 port is connected with J1 connection. 2. Incorrect cable is used. 3. When using E1, one end is using CRC4 while the other end is not. P a g e UCM6510 IP PBX User Manual...

  • Page 345: System Status

    Cannot start up System Status The UCM6510 system status can be accessed via Web GUISystem Status, which displays the following system information. General Under Web GUISystem StatusSystem InformationGeneral, users could check the hardware and software information for the UCM6510.

  • Page 346: Network

    Network Under Web GUISystem StatusSystem InformationNetwork, users could check the network information for the UCM6510. Please see details in the following table. Table 121: System StatusNetwork System StatusSystem InformationNetwork MAC Address Global unique ID of device, in HEX format. The MAC address can be found on the label coming with original box and on the label located on the bottom of the device.

  • Page 347: Resource Usage

    Figure 227: System StatusStorage Usage Resource Usage When configuring and managing the UCM6510, users could access resource usage information to estimate the current usage and allocate the resources accordingly. Under Web GUISystem StatusDashboard Resource Usage, the current CPU usage and Memory usage are shown in the pie chart.

  • Page 348: System Events

    System Events The UCM6510 can monitor important system events, log the alerts and send Email notifications to the system administrator. Alert Events List The system alert events list can be found under Web GUIMaintenanceSystem Events. The following event are currently supported on the UCM6510 which will have alert and/or Email generated if occurred:...

  • Page 349: Figure 230: System EventsAlert Events Lists: External Disk Usage

    • Detect Cycle: The UCM6510 will perform the internal disk usage detection based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. • Alert Threshold: If the detected value exceeds the threshold (in percentage), the UCM6510 system will send the alert.

  • Page 350: Alert Log

    4. System Crash Figure 232: System EventsAlert Events Lists: System Crash • Detect Cycle: The UCM6510 will detect the event at each cycle based on the specified time. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle.

  • Page 351: Figure 234: System EventsAlert Log

    User could filter out alert logs of “Generate Alert” or “Restore to Normal” by specifying the type according to need. The following figure shows an example of filtering out alert logs of type of “Restore to Normal”. Figure 235: Filter for Alert Log P a g e UCM6510 IP PBX User Manual...

  • Page 352: Alert Contact

    On the UCM6510, the CDR can be accessed under Web GUICDRCDR. Users could filter the call report by specifying the date range and criteria, depending on how the users would like to include the logs to the report.
  • Page 353 Caller Number Enter the caller number to filter the CDR report. CDR with the matching caller number will be filtered out. P a g e UCM6510 IP PBX User Manual...

  • Page 354: Figure 237: Call Report

    The CDR report has the following data fields: • Start Time Format: 2016-09-03 00:06:16 • Call Type Example: DIAL WAKEUP • Call From Example format: "John Doe" 2000 • Call To Example format: 2002 P a g e UCM6510 IP PBX User Manual...
  • Page 355 Click on to play the recording file; click on to download the recording file in .wav format; click on to delete the recording file (the call record entry will not be deleted). P a g e UCM6510 IP PBX User Manual...

  • Page 356: Cdr Improvement

    Email or multiple email addresses where to receive the CDR records. CDR Improvement Starting from UCM6510 firmware 1.0.10.x, transferred call will no longer be displayed as a separate call entry in CDR. It will display within call record in the same entry. CDR new features can be found under Web GUICDRCDR.

  • Page 357: Downloaded Cdr File

    It starts with "ext-did", and "XXXXX" content varies case by case, which also relate to the order when the trunk is created. ext-local: internal calls between local extensions. P a g e UCM6510 IP PBX User Manual...

  • Page 358: Statistics

    ReadExten: collect numbers from user. It may occur when you input PIN codes or run into DISA Statistics CDR Statistics is an additional feature on the UCM6510 which provides users a visual overview of the call report across the time frame. Users can filter with different criteria to generate the statistics chart.

  • Page 359: Table 123: Cdr Statistics Filter Criteria

    By week (of the selected year). • By day (of the specified month for the year). • By hour (of the specified date). • By range. For example, 2013-01 To 2013-03. P a g e UCM6510 IP PBX User Manual...

  • Page 360: Recording Files

    Click on the title again can switch the sorting mode between ascending order or descending order. API Configuration Files The UCM6510 supports third party billing interface API for external billing software to access CDR and call recordings on the PBX. The API uses HTTPS to request the CDR data and call recording data matching given parameters as configured on the third-party application.
  • Page 361 IP address before connecting to the API. For more details on CDR API (Access to Call Detail Records) and REC API (Access to Call Recording Files), please refer the document in the link here: http://www.grandstream.com/sites/default/files/Resources/ucm6xxx_cdr_rec_api_guide.pdf P a g e UCM6510 IP PBX User Manual...

  • Page 362: User Portal

    Users could log into their web GUI portal using the extension number and user password. When an extension is created in the UCM6510, the corresponding user account for the extension is automatically created. The user portal allows access to a variety of features which include user information, extension configuration and CDR as well as settings and managing value-added features like webRTC, Fax Sending, Call Queue, Wakeup Service and CRM.

  • Page 363: Figure 248: User Portal Login

    Figure 248: User Portal Login After login, the Web GUI display is shown as below. Figure 249: User Portal Layout P a g e UCM6510 IP PBX User Manual...

  • Page 364: Basic Information

    [Table 5: User Management – Create for options in User PortalBasic InformationUser Information page; please refer to New User] for options in User PortalBasic InformationExtension page; please refer to [EXTENSIONS] [CDR] User PortalBasic InformationCDR page. P a g e UCM6510 IP PBX User Manual...

  • Page 365: Maintenance

    MAINTENANCE Upgrading The UCM6510 can be upgraded to a new firmware version remotely or locally. This section describes how to upgrade your UCM6510 via network or local upload. Upgrading via Network The UCM6510 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a download method.

  • Page 366: Upgrading Via Local Upload

    Web GUI to check the firmware version. Upgrading via Local Upload If there is no HTTP/TFTP server, users could also upload the firmware to the UCM6510 directly via Web GUI. Please follow the steps below to upload firmware locally.

  • Page 367: Figure 252: Upgrading Firmware Files

    1. Wait until the upgrading process is successful and a window will be popped up in the Web GUI. Figure 253: Reboot UCM6510 2. Click on "OK" to reboot the UCM6510 and check the firmware version after it boots up. P a g e...

  • Page 368: No Local Firmware Servers

    End users can also choose to download a free HTTP server from http://httpd.apache.org/ or use Microsoft IIS web server. Backup The UCM6510 configuration can be backed up locally or via network. The backup file will be used to restore the configuration on UCM6510 when necessary. Backup/Restore Users could...

  • Page 369: Figure 254: Create New Backup

    Click on to upload backup file from the local device to UCM6510. The uploaded backup file will also be displayed in the web page and can be used to restore the UCM6510. Figure 255: Backup / Restore P a g e...

  • Page 370: Data Sync

    The client account supports special characters such as @ or “.”. This change allows user to use email address as SFTP accounts. It allows users as well to specify the destination directory on SFTP server for backup file. If the directory doesn’t exist on the destination, UCM6510 will create the directory automatically. P a g e...

  • Page 371: Table 126: Data Sync Configuration

    Specify the directory in SFTP server to keep the backup file. Format: ‘xxx/xxx/xxx’, If this directory does not exist, UCM will create this directory automatically. Sync Time Enter 0-23 to specify the backup hour of the day. P a g e UCM6510 IP PBX User Manual...

  • Page 372: Restore Configuration From Backup File

    If users have other backup files on PC to restore on the UCM6510, click on "Upload Backup File" first and select it from local PC to upload on the UCM6510. Once the uploading is done, this backup file will be displayed in the list of previous configuration backups for restore purpose. Click on to restore from the backup file.

  • Page 373: System Cleanup/Reset

    All the configurations and data will be reset to factory default. Figure 259: Reset and Reboot Cleaner Users could configure to clean the Call Detail Report/Voice Records/Voice Mails/FAX automatically under Web GUIMaintenanceCleaner. P a g e UCM6510 IP PBX User Manual...

  • Page 374: Table 127: Cleaner Configuration

    Enter 1-30 to specify the day of the month to clean up CDR. Enable File Cleaner Enter the Voice Records Cleaner function. Choose Cleaner File Select the files for system automatic clean. • Basic Call Recording Files. P a g e UCM6510 IP PBX User Manual...

  • Page 375: Usb/Sd Card Files Cleanup

    Table 128: USB/SD Card Files Cleanup Current Path Displays the current path. Directory Select the directory user want to clean. Delete Selected File Select multiple entries to delete from USB or SD card. P a g e UCM6510 IP PBX User Manual...

  • Page 376: Syslog

    The default syslog level for all modules is "error", which is recommended in your UCM6510 settings because it can be helpful to locate the issues when errors happen. Some typical modules for UCM6510 functions are as follows and users can turn on "notice" and "verb" levels besides "error" level.

  • Page 377: Ip Ping

    (host, src, dst, net, protocol, port, port range) before starting capturing the trace. IP Ping Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. P a g e UCM6510 IP PBX User Manual...

  • Page 378: Traceroute

    Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Figure 264: Traceroute Signaling Troubleshooting PRI/SS7/MFC/R2 Signaling Trace Please see section [Digital Trunk Troubleshooting] P a g e UCM6510 IP PBX User Manual...

  • Page 379: Analog Record Trace

    • Analog Record Trance Analog record trace can be used to troubleshoot analog trunk issue, for example, the UCM6510 user has caller ID issue for incoming call from Analog trunk. Users can access analog record trance under Web GUIMaintenanceSignal TroubleshootingAnalog Record Trace.

  • Page 380: E&M Immediate Record Trace

    Before capturing the trace for E&M, user could configure “Record Direction” and “Record File Mode". “Record File Mode” can be separate (one record per direction) or mix. Then click on “Start” to start to capture. P a g e UCM6510 IP PBX User Manual...

  • Page 381: Service Check

    60 sec. Check Times is the maximum number of failed checks before restart the UCM6510. The default setting is 3. If there is no response from UCM6510 after 3 attempts (default) to check, current status will be stored and UCM6510 will be restarted.

  • Page 382: Figure 269: Network Status

    Figure 269: Network Status P a g e UCM6510 IP PBX User Manual...

  • Page 383: Experiencing The Ucm6510 Series Ip Pbx

    Thank you again for purchasing Grandstream UCM6510 IP PBX appliance, it will be sure to bring convenience and color to both your business and personal life. * Asterisk is a Registered Trademark of Digium, Inc.

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