Poly Trio Series User Manual
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Poly Trio Series User Manual

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USER GUIDE
5.9.5AA | October 2020 | 3725-49142-003B
Poly Trio with Microsoft Teams
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
©
2020 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

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  • Page 1 Plantronics, Inc. (Poly — formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 © 2020 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.

  • Page 2: Table Of Contents

    Before You Begin....................3 Audience, Purpose, and Required Skills................3 Related Poly and Partner Resources..................3 Getting Started....................4 Product Overview of Poly Trio Systems................4 Poly Trio System Hardware Overview..............5 Entering Information Using the Onscreen Keyboard............8 Change the Keyboard Layout...................8 Call Application Switching Methods..................9 Select an Available Call Application.................
  • Page 3 Contents Change Idle Timeouts for Power Saving Mode............17 Accessibility Features..................18 Users Who Are Deaf or Hard of Hearing................18 Users with Limited Mobility....................18 Users Who Are Blind, Have Low Vision, or Have Limited Vision........19 Turn on High Contrast Mode.................. 19 Adjust the Onscreen Text Size................

  • Page 4: Before You Begin

    • Related Poly and Partner Resources This guide contains overview information for navigating and performing tasks with your Poly Trio system when running Microsoft Teams in Shared Mode. You must have a Teams-enabled Microsoft Office 365 account to access all of the available features on the Poly Trio with Teams.

  • Page 5: Getting Started

    Additionally, the examples and graphics in this guide may not directly reflect available options or what your device screen displays. Product Overview of Poly Trio Systems Poly Trio systems support audio-only conference calls with Microsoft Teams voice platforms. Poly Trio systems support the following features: •...

  • Page 6: Poly Trio System Hardware Overview

    Getting Started Poly Trio System Hardware Overview The following figures and tables provide information about hardware features available on your system. Trio 8500 System The following figure displays the hardware features on Trio 8500 systems. The table lists each featured numbered in the figure.
  • Page 7 Volume keys Adjusts the volume of the audio from the speakerphone and ringer. Poly Trio C60 System The following figure displays the hardware features on Poly Trio C60 systems. The table lists each numbered feature shown in the figure.
  • Page 8 Getting Started Figure 3: Poly Trio C60 System hardware features Poly Trio System Hardware Feature Descriptions Reference Number Feature Feature Description Volume keys Adjusts the volume of the audio from the speakerphone and ringer. Mute key Mutes the microphones during calls and conferences.

  • Page 9: Entering Information Using The Onscreen Keyboard

    Getting Started Reference Number Feature Feature Description Speaker and microphones Sends your audio to call participants and provides audio output for the ringer and speakerphone. Security slot (on back) Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop.

  • Page 10: Call Application Switching Methods

    Switch between Poly OpenSIP and the Microsoft Teams call applications on Trio C60 systems. By switching the active call application, you can place a call or attend a meeting using the Poly call application switch to Microsoft Teams to place a call or attend a meeting.

  • Page 11: Signing In To Your Phone

    Signing In to Your Phone Topics: • Sign In Using the Phone’s Local Interface • Sign In Using a Web Browser • Sign Out of Your Phone Use your Microsoft account credentials to sign in to Teams on your phone. You can sign in to your phone using one of the following methods: •...

  • Page 12: Sign Out Of Your Phone

    Signing In to Your Phone Sign Out of Your Phone If you sign in to Microsoft Teams on a public phone, sign out after you finish using the phone. After you sign out of Microsoft Teams, you can’t make calls or view upcoming meetings. You must sign back in to Microsoft Teams to use the phone.

  • Page 13: Poly Trio With Teams Settings

    Poly Trio with Teams Settings Topics: • Lock Your Phone in Microsoft Teams • Connecting to Wi-Fi in Microsoft Teams • Change the Default System Language • Change the Clock Format • Adjusting the Backlight Intensity and Timeout • Set the Phone Theme to Dark •...

  • Page 14: Enable Phone Lock

    Note the following when connecting to Wi-Fi: • You can’t use Wi-Fi and Ethernet simultaneously to connect the Poly Trio system to your network. • When you connect the system to your network over Wi-Fi, you can only place audio calls.

  • Page 15: Connect To Wi-Fi In Microsoft Teams

    Poly Trio with Teams Settings Connect to Wi-Fi in Microsoft Teams After you enable Wi-Fi on your phone, connect to a wireless network. Note: Using Wi-Fi disables your Ethernet connection. Procedure 1. Go to Menu > Settings > Advanced > Administration Settings.

  • Page 16: Set The Backlight Intensity

    Poly Trio with Teams Settings • Maximum Intensity: The brightness scale that applies to both Backlight On and Backlight Idle intensities. Set the Backlight Intensity The screen's backlight intensity settings adjust how bright the screen illuminates while on and while idle.

  • Page 17: Clean The Touchscreen

    3. To enable the touchscreen, follow the onscreen instructions. Power Saving Mode By default, Poly phones enter power saving mode. The screen turns off after a certain period of idle time to conserve energy. You can determine the period of time that the phone is idle before the screen turns off, and you can set different idle timeouts for office hours and off hours.

  • Page 18: Change Idle Timeouts For Power Saving Mode

    Poly Trio with Teams Settings Change Idle Timeouts for Power Saving Mode Update the period of time the phone is idle before the screen turns off. You can specify different timeouts for office hours and nonoffice hours. By default, the setting for office hours is much longer than the setting for nonoffice hours.

  • Page 19: Accessibility Features

    Users with Limited Mobility • Users Who Are Blind, Have Low Vision, or Have Limited Vision Poly products include a number of features to accommodate hearing, vision, mobility, or cognitively impaired users. Users Who Are Deaf or Hard of Hearing Your phone includes accessibility features for users who are deaf or hard of hearing to use the phone.

  • Page 20: Users Who Are Blind, Have Low Vision, Or Have Limited Vision

    • Protanomaly • Tritanomaly Turn on High Contrast Mode Enable high contrast mode on the Poly Trio C60 systems to improve the display's visibility. Procedure 1. Select Basic > Accessibility. 2. Turn High Contrast Mode on. 3. Select Save. Adjust the Onscreen Text Size You can adjust the size of the onscreen text to reduce eye strain or improve the visibility of the text.

  • Page 21: Correct For Color Blindness

    Accessibility Features 3. Select Save. Note: On Poly Trio 8500 and Poly Trio 8800 systems, you need to reboot the system. Go to Basic > Reboot. Correct for Color Blindness On Poly Trio C60 systems, you can offset the color spectrum of the onscreen colors to help compensate for certain types of color blindness.

  • Page 22: Troubleshooting

    View System Information • Reboot Your Phone If you’re having issues with your Poly phone, you can try the troubleshooting options and solutions in the following topics to resolve certain issues. View System Information You can view system information for your device.

This manual is also suitable for:

Trio 8500Trio 8800Trio c60Trio c60 ndTrio c60 nr

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