Poly Trio Series User Manual
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Poly Trio Series User Manual

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5.9.5 | September 2020 | 3725-20598-017A
USER GUIDE
Poly Trio Solution
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
©
2020 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

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  • Page 1 Plantronics, Inc. (Poly — formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 © 2020 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.

  • Page 2: Table Of Contents

    Before You Begin....................7 Audience, Purpose, and Required Skills................7 Related Poly and Partner Resources..................7 Getting Started....................9 Product Overview of Poly Trio Systems................9 Poly Trio System Hardware Overview..............11 Navigating Poly Trio Phones..................... 15 Accessing Screens on the Poly Trio System............15 Accessing Screens on the Trio 8300 System............20...
  • Page 3 Contents Place a Call from a Locked Phone................. 31 Placing Intercom Calls....................31 Redial a Number....................... 32 Choosing a Protocol for Audio Calls................. 33 Place an Audio Call Using H.323................33 Set a Protocol for Placing Calls Automatically............33 Answering Audio Calls...................... 34 Answer an Incoming Call..................34 Answer a Call When in a Call.................34 Answer Calls Automatically..................
  • Page 4 Adjust Video Quality......................49 Adjust Camera Tracking Settings..................49 Switch Between Video and Content during Video Calls............50 Handling a Mixture of Audio and Video Calls ..............50 Camera Presets on Poly Trio Systems................51 Store Camera Presets....................51 Rename Stored Camera Presets................52 Recording Audio Calls..................53 Guidelines When Recording Calls..................
  • Page 5 Contents Sharing Content with People+Content IP................58 Share Content using People+Content IP............... 58 Stop Sharing Content with People+Content IP............58 Share Content with People+Content IP over USB..........58 Sharing Content from an Apple Device................59 Sharing Content from a Windows or Android Device............59 Share Content with an HDMI or VGA Connection............
  • Page 6 Connecting a Device Using a USB Cable................. 76 Minimum Hardware and Software Laptop Requirements........76 Connect a USB Device or Laptop................76 Use Poly Trio as Your Computer’s Speaker and Microphone........ 77 Setting Your Phone as the Audio Device..............77 Poly Trio Phone Settings................. 79 Password Required to Access Basic Settings..............
  • Page 7 Camera Doesn’t Respond in a Video Call.................88 Poor Audio Quality with External Microphones..............89 Poor Video Performance on Poly Trio Visual+..............89 Poor Camera Performance When Using the Poly Trio Pass-through Application.....89 Call Audio from Bluetooth-Connected Phones Doesn’t Come Through System Speakers........................90 Using an Approved Power Source..................

  • Page 8: Before You Begin

    • Polycom RealPresence Group Series video collaboration system Note: The Poly Trio 8500 system, Poly Trio 8800 system, and Poly Trio Visual+ accessory are also known as the Polycom Trio 8500 system, and Polycom Trio 8800 system, and Polycom Trio Visual+ accessory or Polycom RealPresence Trio 8500 system, Polycom RealPresence Trio 8500 system, and Polycom RealPresence Trio Visual+ accessory.
  • Page 9 Before You Begin • Polycom Partner Network are industry leaders who natively integrate the Poly standards-based RealPresence Platform with their customers’ current UC infrastructures, making it easy for you to communicate face-to-face with the applications and devices you use every day.

  • Page 10: Getting Started

    Product Overview of Poly Trio Systems Poly Trio systems support audio-only conference calls with OpenSIP voice platforms along with point-to- point, bridge, and video calls. Trio 8300 System Features and Capabilities Trio 8300 systems support the following features: •...
  • Page 11 • Pairing with Polycom RealPresence Group Series systems • Placing video calls with Polycom EagleEye Mini USB cameras, Poly EagleEye Cube USB cameras, Poly Studio cameras, or Logitech C930e webcams • Adjusting the camera and setting camera presets for connected USB cameras...

  • Page 12: Poly Trio System Hardware Overview

    Getting Started • Placing video calls with Polycom EagleEye Mini USB cameras, Poly EagleEye Cube USB cameras, Poly Studio cameras, or Logitech C930e webcams • Placing video calls with Polycom EagleEye IV USB cameras or Polycom EagleEye Director II cameras •...
  • Page 13 Getting Started Reference Number Feature Feature Description USB device port Enables you to connect computer using a USB cable to use the system as a speakerphone for calls or to show content. Soft keys Enables you to select context sensitive keys that display along the bottom of the screen.
  • Page 14 Getting Started Trio 8500 System The following figure displays the hardware features on Trio 8500 systems. The table lists each featured numbered in the figure. Figure 2: Trio 8500 system hardware features Trio 8500 System Hardware Feature Descriptions Reference Number Feature Feature Description Speaker and microphones...
  • Page 15 Getting Started Trio 8800 System The following figure displays the hardware features on Trio 8800 systems. The table lists each featured numbered in the figure. Figure 3: Trio 8800 system hardware features Trio 8800 System Hardware Feature Descriptions Reference Number Feature Feature Description Speaker and microphones...

  • Page 16: Navigating Poly Trio Phones

    Your phone has icons, status indicators, and user screens to help you navigate and understand important information on the state of your phone. Accessing Screens on the Poly Trio System You can access the following screens on your phone: •...
  • Page 17 Getting Started Expand or Contract the Home Screen You can use the page indicator to control how many icons display on the Home screen. The page indicator displays on the Home screen beneath the menu options. It indicates which page you’re currently viewing as a series of dots.
  • Page 18 Getting Started Figure 5: Active call on the Calls screen You can also view active and held calls on the phone. If the phone has multiple lines, active and held calls display under the associated line.
  • Page 19 Getting Started Figure 6: Multiple calls on the Calls screen Figure 7: Multiple Calls on the Trio 8300 Calls screen...
  • Page 20 The Poly Controller enables you to operate Poly G7500, Poly Studio X50, or Poly Studio X30 systems using your Poly Trio touchscreen. The Poly Controller is available for Poly Video mode on Trio 8500, Trio 8800, and Trio C60 systems.

  • Page 21: Accessing Screens On The Trio 8300 System

    Getting Started Reference Number Button Name Description Ends the active call. Home Returns to the Trio controller’s Home screen. Previous Returns to the previous Trio settings menu. Volume Keys Controls the device volume or controls the camera zoom in and out.

  • Page 22: Icons And Status Indicators

    Getting Started Procedure » From the Home screen, press the Home key. Accessing the Place a Call Screen On Trio 8300 systems, the Place a Call displays when you select Place a Call from the main menu or when you dial a number. Figure 10: Place a Call screen on Trio 8300 Icons and Status Indicators The following table displays the icons and status indicators that display on your phone.

  • Page 23: Entering Information Using The Onscreen Keyboard

    Getting Started Related Links Users Who Are Deaf or Hard of Hearing on page 24 Entering Information Using the Onscreen Keyboard The onscreen keyboard enables you to enter information into text fields using the touchscreen. The onscreen keyboard displays when a text field displays. When a text field requires only numbers, it displays a numerical keypad instead.
  • Page 24 Getting Started Change the Text Mode To enter numbers or all uppercase, all lowercase, or title case letters, change to the appropriate the text entry mode. You can adjust the text entry mode when you select ASCII encoding. Procedure 1. Press the Mode soft key. 2.

  • Page 25: Accessibility Features

    2. Wait one second for the system to select your character. The onscreen cursor moves to the next character entry. Accessibility Features Poly products include a number of features to accommodate hearing, vision, mobility, or cognitively impaired users. Users Who Are Deaf or Hard of Hearing Your phone includes accessibility features for users who are deaf or hard of hearing to use the phone.

  • Page 26: Users With Limited Mobility

    Related Links Answer Calls Automatically on page 34 Poly Trio System Hardware Overview on page 11 Users Who Are Blind, Have Low Vision, or Have Limited Vision Your phone includes accessibility features for users who are blind, have low vision, or have limited vision to use the phone.

  • Page 27: Logging In To And Locking The System

    Poly phone before you can use one. By default, Poly devices don’t require you to log in before you can use them. If you don’t log in, you see the default profile. When you log in, you have full access to your personal settings and your directory.

  • Page 28: Change Your Login Password

    If your system administrator has set up the system to lock when it isn’t in use, you must unlock it before you can use the system. Your system administrator provides you with a user password that you can use to unlock Poly Trio systems.

  • Page 29: Unlock The Phone

    Logging In to and Locking the System Unlock the Phone You can unlock the phone with your user password. Procedure 1. Select Unlock. 2. Enter your user password (or guest PIN if signed in as a guest on a host phone) and select Unlock.

  • Page 30: Audio Calls

    Placing Audio Calls Poly phones enable you to place calls to local numbers, international numbers, and contacts. You can initiate calls from your favorites list, recent calls list, and your phone directory. From a locked phone, you can place calls to numbers authorized by your system administrator.

  • Page 31: Place An International Call

    For more information refer to your mobile phone or tablet's product documentation. Procedure 1. Connect your device with the phone over Bluetooth. 2. On your device, place a call to a contact and select the Poly Trio as the audio source. Related Links Connecting Devices Using Bluetooth...

  • Page 32: Calling Contacts From Directories

    Audio Calls Calling Contacts from Directories On Poly Trio systems, you can search for and call contacts in your contact directory, the corporate directory, and the BroadSoft directory, if enabled. Call a Contact from a Directory Place a call directly from your directory or select contacts in your directory to call on the Place a Call screen.

  • Page 33: Redial A Number

    Audio Calls Related Links Answer an Intercom Call on page 35 Place an Intercom Call You can place an intercom call from your phone to quickly relay a message to a contact. Tip: Your system administrator can set up your phone to automatically call a specific contact when you select Intercom.

  • Page 34: Choosing A Protocol For Audio Calls

    Audio Calls Choosing a Protocol for Audio Calls Your system administrator can set up your phone to handle calls that use the SIP protocol, the H.323 protocol, or both. You can choose the protocol you want to use before placing a call. Contact your system administrator to find out if your phone supports placing calls using H.323 protocol.

  • Page 35: Answering Audio Calls

    Audio Calls Answering Audio Calls When you receive an incoming call on your phone, you can choose to answer the call in a number of different ways. Answer an Incoming Call When you receive an incoming call, the phone rings and the Incoming Call screen displays. On the Incoming Call screen, you can choose to answer or reject the incoming call.

  • Page 36: Answer A Call On A Locked Phone

    2. Enter your password and select Enter. The call connects. Related Links Locking Your Poly Trio Phone on page 27 Answer an Intercom Call When you receive an intercom call, your phone answers the call automatically as long as you don't have an active call already.

  • Page 37: Holding And Resuming Calls

    Audio Calls • On the Calls screen, select a held call, select Resume , and select Hang Up Holding and Resuming Calls When you are in a call, you can place an active audio call on hold and resume the call. The Mute keys and microphones glow red when you place a call on hold.

  • Page 38: Transfer A Call Using Blind Transfer

    Audio Calls Transfer a Call Using Blind Transfer When you use Blind call transfers, calls transfer as soon as the recipient’s line connects. Procedure 1. During a call, select Transfer . 2. Dial a number or select a contact from Recent Calls or Contacts. The call transfers as soon as the recipient’s line connects.

  • Page 39: Forward All Incoming Calls To A Contact

    Audio Calls Forward All Incoming Calls to a Contact You can set up your phone to automatically forward incoming calls to a specific contact. Use one of the following forwarding types: • Always - Forwards all incoming calls. • No Answer - Forwards all unanswered incoming calls. •...

  • Page 40: Enable Do Not Disturb

    Audio Calls Enable Do Not Disturb Enable DND to prevent your phone from ringing and to send all incoming calls to voicemail. The phone logs all calls you receive while on DND in the Recent Calls list. DND on shared lines disables ringing only. A visual notification of the call still displays, and you can answer or ignore the call.

  • Page 41: Manage A Call From The Calls Screen

    Audio Calls Figure 11: Multiple calls on the Calls screen Figure 12: Multiple calls on the Trio 8300 Calls screen Manage a Call from the Calls Screen From the Calls screen, you can manage a call by holding, resuming, or transferring the call. Procedure 1.

  • Page 42: Mute The Microphones

    Audio Calls • Select Transfer to send the call to another contact. Mute the Microphones Mute the microphone so other parties can't hear you. Procedure » Do one of the following: • Select Mute • Select the Mute key on the phone. •...

  • Page 43: Conference Calls

    Mute a Conference Participant • Remove a Conference Participant You can initiate and manage up to 12 audio conference calls on a Poly Trio system and place video conference calls and view video streams for video-enabled participants. Initiating Conference Calls You can initiate conference calls with up to four contacts.

  • Page 44: Add Participants To A Conference Call

    Conference Calls 2. Select Merge The held call merges with the active call to initiate a conference call. Add Participants to a Conference Call You can add up to four contacts to a conference call. Procedure 1. During a conference call, select Add Participants. On the Trio 8300 systems, press the Add softkey.

  • Page 45: Mute A Conference Participant

    Conference Calls Mute a Conference Participant You can mute individual participants in a conference call, if enabled by your system administrator. Procedure 1. During a conference call, choose a participant. 2. Select Mute The muted participant can hear everyone, but no one can hear the muted participant. Remove a Conference Participant You can remove individual participants from a conference call, if enabled by system administrator.

  • Page 46: Video Calls On Poly Trio Systems

    You can pair any Poly Trio system with a Poly Trio Visual+ accessory. • You can pair a Trio 8500 or Trio 8800 system with a Poly Trio Visual+ accessory or Poly Trio VisualPro system. The Trio 8300 system doesn’t support Poly Trio VisualPro systems.

  • Page 47: Tips For Video Calls

    Avoid tapping or rustling papers near the microphone. Video Call Settings Update video settings to change the way video calls display on your Poly Trio system. If you update settings during a call, the phone does not apply them until the next call.

  • Page 48: Set Video And Content Layout - Single Monitor

    You can choose how video and content display when using multiple monitors. The number of layout options and the combinations you can choose varies with the number of monitors connected to the Poly Trio system and how your administrator configures the default layout. •...

  • Page 49: Place A Video Call

    Video Calls on Poly Trio Systems • Full: The system fits the video to the screen. Stretched portions of the video may appear distorted. • Crop: The system enlarges and crops the video to fit your screen without stretching the video.

  • Page 50: Adjust The Camera Position During A Call

    Video Calls on Poly Trio Systems Adjust the Camera Position During a Call You can control the position of a Poly camera during or before a video call. Procedure 1. Do one of the following: • Select Camera • Select Menu >...

  • Page 51: Switch Between Video And Content During Video Calls

    Switch Between Video and Content during Video Calls By default, when someone shares content during a video call on Poly Trio systems, the content displays instead of participant video streams. You can configure the system to display the participant video stream instead of shared content.

  • Page 52: Camera Presets On Poly Trio Systems

    Snapshot of the camera view Store Camera Presets You can store camera presets during a call or when the Poly Trio system is idle (if you have a connected Poly camera). Note: You can only modify and store camera presets if the gear icon displays in Camera Options screen.

  • Page 53: Rename Stored Camera Presets

    Video Calls on Poly Trio Systems Rename Stored Camera Presets By default, your system names presets in the order you set them, starting with Preset 1. You can rename stored presets with a name that identifies the camera position or zoom level.

  • Page 54: Recording Audio Calls

    Delete a Recording You can connect a USB flash drive to a Poly Trio system and record audio calls onto the drive. Recordings save as .wav files on the USB flash drive, and you can record up to four hours in one .wav file.

  • Page 55: Record A Call

    Recording Audio Calls Record a Call The phone allows you to record an active audio call. Make sure to inform your contacts on the call before you begin recording. Some things to note about recording: • You can’t record when there are no connected calls, when you place a new call to transfer a call or initiate a conference, or when you have an incoming call.

  • Page 56: Browse Recorded Calls

    Recording Audio Calls • Select Menu > Stop Recording • Select Hang Up. When you stop recording, the USB icon displays in the status bar. Browse Recorded Calls You can browse recorded files stored on the USB flash drive connected to supported phones. Procedure »...

  • Page 57: Stop Playing A Recording

    Recording Audio Calls Stop Playing a Recording After you finish listening to a recording, you can stop playing it by exiting the recording. Procedure » Select Exit. Rename a Recording By default, recordings are labeled with the date of the recording. You can rename recordings to provide them with more meaningful names.

  • Page 58: Sharing Content On Poly Trio Systems

    Share Content using the Polycom Content App You can share content in and out of calls when your Poly Trio system is paired with a Poly Trio Visual+ accessory, a Poly Trio VisualPro system, or a RealPresence Group Series system.

  • Page 59: Sharing Content With The Polycom Content App

    • Mac computer: Go to Finder. Search for and run the People+Content IP application. 2. Enter the IP address or host name of the Poly Trio system and the meeting password, if one is set. 3. Select Connect. 4. Open the content you want to share and select Play Stop Sharing Content with People+Content IP When you are done showing content, stop People+Content IP.

  • Page 60: Sharing Content From An Apple Device

    To share content from your Apple device using AirPlay, your device must be on the same network as the Poly Trio system. If your device is on a different network than the Poly Trio system, you can connect to Trio 8800 with AirPlay using Bluetooth. However the network that the Apple device is on must be able to communicate with the Poly Trio system’s network.

  • Page 61: Share Content With An Hdmi Or Vga Connection

    Share Content Automatically When Idle You can share content using a Poly Trio VisualPro or RealPresence Group Series system while thePoly Trio system is idle. After you end the call and the Poly Trio system is idle, the content displays automatically.
  • Page 62 Sharing Content on Poly Trio Systems • Nearby Rooms • Recent Rooms • Find Other Rooms 2. Optional: Do one of the following: • If prompted, enter the security code displayed on the connected monitor. • Select Menu and enter the displayed security code.

  • Page 63: Using The Calendar

    When connected to Microsoft Exchange Server, you can view and join meetings scheduled in Microsoft Outlook from your phone. If you have a device such as Poly Trio Visual+ paired to your Poly Trio system, you can connect to the call from the monitor as well.

  • Page 64: View Meeting Details

    Using the Calendar View Meeting Details When you select a meeting on the calendar, you can view the meeting’s start and end time, location, organizer, invitees, and meeting description. Figure 13: Meeting details Figure 14: Meeting details on Trio 8300 Procedure »...

  • Page 65: Meeting Reminders

    From the meeting reminder, you can view meeting details and join the meeting. Figure 15: Meeting Reminder Figure 16: Meeting Reminder on Poly Trio 8300 Home Screen Note: If you have enabled meeting reminders but the reminders don’t display before meetings, make sure that your login credentials are correct.

  • Page 66: Choose A Meeting Alert Tone

    Using the Calendar Choose a Meeting Alert Tone Choose the alert tone that plays for meeting reminders. Procedure 1. Go to Settings > Basic > Preferences. 2. Select Calendar Settings > Alert Tone. 3. Choose an alert tone and select Play to hear the tone. Disable Meeting Reminders Meeting reminders are enabled by default.

  • Page 67: Call Lists And Directories

    • Searching the BroadSoft Directory Poly phones support a recent calls list, a local directory, and a corporate directory. Note: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available.

  • Page 68: Save A Recent Contact

    Call Lists and Directories On Trio 8300 systems, press Edit/Dial. 3. Edit the number then select Dial. Save a Recent Contact You can save a recent contact to the Contact Directory. Procedure 1. Next to a call entry, select Info On Trio 8300 systems, press the Select button or the Info softkey with the call entry highlighted.

  • Page 69: Add A Contact To The Local Directory

    Call Lists and Directories Add a Contact to the Local Directory When you add a contact to your local directory, you can choose how much information you want to enter for your contact. You’re required to only enter a contact number for each new contact. Procedure 1.

  • Page 70: Add Favorites

    Call Lists and Directories Add Favorites Add any contact in the local directory as a favorite. When you add a contact as a favorite, the contact displays on the Home screen. Procedure 1. Go to Contacts > Local Directory. 2. Select a contact. 3.

  • Page 71: Add Corporate Directory Contacts To The Local Directory

    Call Lists and Directories 3. In the search field, enter your search criteria and select Submit. 4. Choose a contact and select View to view the contact's information. Add Corporate Directory Contacts to the Local Directory You can add contacts in the corporate directory to the Local Directory. When you save a corporate directory contact to the Local Directory, the first name, last name, and phone number of the contact automatically save to the directory.

  • Page 72: Add Broadsoft Contacts To The Local Directory

    Call Lists and Directories 3. Optional: Do one of the following: • Select Cs.Sn to make the search case-sensitive. • Select Cs.In to make the search case-insensitive. 4. In the search field, enter your search criteria and select Submit. 5. Choose your contact. A contact details screen displays.

  • Page 73: Voicemail And Pages

    Voicemail and Pages Topics: • Access Voicemail Messages • Receiving Messages with Group Paging You can send, broadcast, and access a variety of audio messages on the phone. Note: Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available.

  • Page 74: Listen To A Page During An Active Call

    Voicemail and Pages • Emergency - By default, broadcasts sent to group 25 are considered emergency broadcasts. An emergency broadcast interrupts normal broadcasts, priority broadcasts, and active calls. Emergency broadcasts play at near maximum volume, even if you enable Do Not Disturb. Note: When you enable Do Not Disturb, you receive only emergency broadcasts, and non-emergency broadcasts don’t play or display.

  • Page 75: Connecting Bluetooth And Usb Devices

    • Connecting a Device Using a USB Cable You can connect a USB or Bluetooth-enabled laptop or mobile device to a Poly Trio system. You can also pair Bluetooth-enabled devices to Trio 8800 systems using Near Field Communication (NFC). When you connect a device to the Poly Trio system, you can use the system hardware for the connected device audio and calling functions.

  • Page 76: Connect A Bluetooth Device

    Procedure 1. Enable NFC on your device. 2. Tap and hold your device for two seconds above the NFC symbol on the left side of the Poly Trio system. 3. Confirm that your device is paired and connected to the system.

  • Page 77: Connecting A Device Using A Usb Cable

    • Skype for Business Connect a USB Device or Laptop When you connect your Poly phone to a laptop or mobile device, you can use it as a microphone and speaker. Procedure » Connect your laptop or device to the micro USB port on the side of the phone.

  • Page 78: Use Poly Trio As Your Computer's Speaker And Microphone

    Use Poly Trio as Your Computer’s Speaker and Microphone You can connect your computer to a Trio 8500 or 8800 system to use the Poly Trio system’s microphones, speakers, and connected cameras as playback and recording devices for your computer.
  • Page 79 Connecting Bluetooth and USB Devices Set Your Phone as the Default Audio Device for Your Windows Laptop You can set the connected phone as the default audio device to play media audio from your Windows laptop using the phone’s speakers. Procedure 1.

  • Page 80: Poly Trio Phone Settings

    Poly Trio Phone Settings Topics: • Password Required to Access Basic Settings • Time and Date Display • Set the System Language • Backlight Intensity and Timeout • Enable or Disable Number Formatting • Power Saving Mode • Control Which Device Plays Audio •...

  • Page 81: Disable The Time And Date Display

    2. Select Time and Date and select Disable. Set the System Language Poly phones support several languages that you can choose to display on the phone. Check with your system administrator to find out which languages your phone supports. Procedure 1.

  • Page 82: Set The Backlight Timeout

    3. Select Enable or Disable. Power Saving Mode By default, Poly phones enter power saving mode and turn off the screen after being idle for a certain period of time to conserve energy. You can determine the period of time that the phone is idle before the screen turns off, and you can set different idle timeouts for office hours and off hours, such as evenings and weekends.

  • Page 83: Change Your Office Hours For Power Saving Mode

    You can set the level of sensitivity that the system uses to detect users within its proximity. When the Poly Trio system detects users in its vicinity, the screen remains active. Set the sensitivity to 0 to disable the user detection feature for either office hours or off-hours.

  • Page 84: Control Which Device Plays Audio

    Control Which Device Plays Audio When you pair your Poly Trio system with a Poly Trio Visual+, Poly Trio VisualPro or RealPresence Group Series system, you can play audio through the Poly Trio system speakers or from the paired device’s monitor(s) or external speakers.

  • Page 85: Maintaining Your Phone

    Maintaining Your Phone Topics: • Investigate Warnings • Reboot Your Phone • Update the Phone’s Configuration • Test the Hardware • Clean the Touchscreen When the phone isn’t operating properly, investigate or troubleshoot issues along with any other tasks your administrator may ask you to perform. Investigate Warnings When a phone is unable to perform certain tasks, a Warning icon displays in the status bar and on the...

  • Page 86: Update The Phone's Configuration

    Maintaining Your Phone Update the Phone’s Configuration Your system administrator may ask you to update the configuration for your phone to apply any changes to the phone settings, which you can do without rebooting it. Procedure 1. Go to Settings > Basic. 2.
  • Page 87 Maintaining Your Phone Note: If the screen is still dirty after cleaning, dampen a soft, lint-free cloth with an isopropyl alcohol and water solution of 50:50, then wipe the screen with the cloth. Always use the dampened cloth to apply the solution; never apply the solution directly to the screen because the solution could seep inside the screen or stain the phone.

  • Page 88: Troubleshooting

    Set Log Levels • Reset the Phone to Factory Defaults If you’re having issues with your Poly phone, you can try the troubleshooting options and solutions in the following topics to resolve certain issues. No Video or Content Displays on the Monitor...

  • Page 89: Missing Calendar And Meeting Notifications

    The camera you're trying to use in a video call doesn't respond. Workaround: If the camera paired with a Poly Trio system doesn't respond to any commands you issue to it, and it doesn't produce a video feed, please contact your system administrator.

  • Page 90: Poor Audio Quality With External Microphones

    Poor Video Performance on Poly Trio Visual+ Symptom: You may experience the following video issues on a Poly Trio paired with a Poly Trio Visual+ that uses an HDMI connection: • The video or shared content partially displays offscreen.

  • Page 91: Call Audio From Bluetooth-Connected Phones Doesn't Come Through System Speakers

    Call Audio from Bluetooth-Connected Phones Doesn’t Come Through System Speakers Symptom: After pairing your phone to the Poly Trio via Bluetooth, the call audio from your mobile phone doesn’t come through the system’s speakers. Problem: The Poly Trio system isn’t set as your mobile phone’s audio device.

  • Page 92: Set Log Levels

    Troubleshooting Set Log Levels Your system administrator uses log files to troubleshoot issues with your phone and may ask you to set the level for log files. Contact your system administrator before setting a log level for your phone. Procedure 1.

This manual is also suitable for:

Trio 8800Trio 8500Trio 8300Trio visual+Trio visualpro

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