Advertisement
Quick Links
Troubleshooting
Guide for SingNet
eVolve Business
Fibre Broadband
Identify your issue and follow this step-by-step guide to troubleshoot
your SingNet eVolve Business Fibre Broadband.
Your fibre broadband set up consists of:
Your Optical Network Terminal (ONT) and/or Wireless Router might differ from the images shown
due to the use of different models. Please refer to the guide from page 5 onwards for instructions on
how to troubleshoot the specific model of your hardware.
1
Advertisement
Summary of Contents for SingTel SingNet eVolve Business Fibre Broadband
- Page 1 Business Fibre Broadband Identify your issue and follow this step-by-step guide to troubleshoot your SingNet eVolve Business Fibre Broadband. Your fibre broadband set up consists of: Your Optical Network Terminal (ONT) and/or Wireless Router might differ from the images shown due to the use of different models.
- Page 2 Please refer to the following set up guide to check if your ONT/ONR and wireless router are connected correctly. You can refer to page 4 for a troubleshooting infographic to help you resolve set up issues. Unplug the green plastic cover from port 1 on the Fibre Termination Point (FTP). Note: The FTP can be commonly found near your Optical Network Terminal (ONT) or Optical Network Router (ONR).
- Page 3 Connect the ONT/ONR to a power source and switch it on. Wait for the Power and PON lights to turn green. If your ONT Power and PON lights are blinking or red, please refer to page 7 for an explanation of what the lights represent based on your specific device model. Note: If the PON light continues to flicker/blink after 2 minutes, switch off the ONT and repeat steps 1 to 3.
- Page 4 You may also refer to the following illustration to troubleshoot your network:...
- Page 5 Step 2 A list of available networks will be displayed. Locate and select your wireless network (e.g. SINGTEL(5G)-8992), the name of your wireless network can be found on your router. Tick the “Connect automatically” box and you will not need to re-enter the network security key during your next connection to the same wireless network.
- Page 6 Step 3 Choose to connect to the desired network by clicking its name and clicking the Connect button (e.g. SINGTEL(5G)-8992). The name of your wireless network can be found on your router. Ensure that the Airplane Mode is Off.
- Page 7 Optical Network Terminal (ONT) Model Guide Please follow the guide according to the model of your ONT. To reboot your ONT, simply unplug and plug the power adapter connected to your ONT hardware. Current available models: Model Model Name Page Ericsson T063 ALU I-240G-D ALU C-240C...
- Page 8 Ericsson T063: LED Name Status Description Green DC Power is available to the ONT. Amber Error Condition / Alarm Condition Note: LED will be amber during ONT boot up. Amber LED will be cleared upon completion of boot up sequence. LED will also be amber during software upgrade operation.
- Page 9 ALU I-240G-D: LED Name Status Description Green Operating on AC power. Power Flashing Operating on battery power. ONT power is off. Green Optical module normal; synchronized. Flashing PON optical port synchronization. OPTICAL / PON optical port is not synchronized. Optical module power or signal loss. Please contact 1606. Green ONT local RJ-45 Ethernet interface connection is established.
- Page 10 ALU C-240C: LED Name Status Description Green Operating on AC power. Power Flashing Operating on battery power. ONT power is off. Green Optical module normal; synchronized. Flashing PON optical port synchronization. OPTICAL / PON optical port is not synchronized. Optical module power or signal loss. Please contact 1606. Green ONT local RJ-45 Ethernet interface connection is established.
- Page 11 Huawei GPON ONR HG8244H: LED Name Status Description Green The ONR is powered on. The power supply is cut off. POWER Blinking Red Hardware self-check failed or failed to start. Blinking Red twice Uploading firmware. then Stable Green Green Fibre connection is up. Fibre connection is down.
- Page 12 ZTE F620G: LED Name Status Description Green The ONT power is on. Power The ONT power is off. Green The ONT is registered successfully. Blink The ONT is in the process of registration. The ONT failed to be registered or the system is not on. The ONT is receiving optical signals abnormally.
- Page 13 Singtel Wireless Router Model Guide Please follow the guide according to the model of your wireless router. Current available models: Model Model Name Page Aztech DSL8900GR(AC) Arcadyan Router AC2800 Arcadyan Mesh Router...
- Page 14 Aztech DSL8900GR(AC): Front Panel Indicators & Buttons Back Panel Ports & Button • Power • USB 1 • Ethernet LAN Ports 1 to 4 • USB 2 • 5GHz • Ethernet LAN Ports 1 to 4 • • 2.4GHz Ethernet WAN Port •...
- Page 15 Arcadyan Router AC2800: LED Name Status Description Green Router is receiving power. Power System failure. Please contact 1606. Power off. Green WAN connection is functioning correctly. Internet connection failure. Internet Amber 4GPP service has been detected and in use. No Internet link. Please contact 1606. Green Set-Top Box connection has been established.
- Page 16 The router also supports the following ports and one reset button on the rear panel: Items Description Gigabit Ethernet ports (RJ-45). Connect devices on your local area LAN Ports network to these ports (i.e., a PC, hub, or switch). Gigabit Ethernet port (RJ-45). Connect your Ethernet PPPoA/PPPoE link to Internet (WAN) Port this port.
- Page 17 Arcadyan Mesh Router: LED Name Status Description White System is powered. Power Flashing FW is being upgraded. System fail. Please contact 1606. White Internet service is on. Internet Flashing Getting IP address or No IP address. No WAN Ethernet connected. White One of the Ethernet LAN cable is linked.
Need help?
Do you have a question about the SingNet eVolve Business Fibre Broadband and is the answer not in the manual?
Questions and answers