Troubleshooting - IDEAL Halo Combi RF Installation Manual

TROUBLE SHOOTING
No power LED on
Smart Interface
Boiler fails to fire when
increasing target
temperature on the
Halo
Halo screen shows
failed to pair
Halo screen shows
Replace Halo
In the support page the
Zigbee RSSI is lower
than -65 and text red
Deleting Halo from the
Zigbee Network
Deleting Zigbee
Network
Factory reset of the
Halo Smart Interface
Check Smart Interface is securely plugged into boiler aperture.
Check boiler power is on.
Check the target temperature is above current temperature.
Check Smart Interface power LED is green.
Check Smart Interface is securely plugged into boiler aperture.
Check Smart Interface is in paring mode (Zigbee LED flashing red).
Check distance between Smart Interface and Halo (see section B).
Reset Smart Interface by inserting a paperclip or pen tip into reset button.
Start pairing mode again on the Smart Interface and press retry on the Halo.
If the situation persists then consider using Zigbee Booster (available separately) or
mounting the Smart Interface externally to the boiler using a bracket (further details on
www.idealboilers.com).
If you have no other Halo thermostats connected to the Smart Interface or are not
replacing an existing Halo then press accept.
Consider moving the Halo closer to the Smart Interface.
If the situation persists then consider using Zigbee Booster (available separately) or
mounting the Smart Interface externally to the boiler using a bracket (further details on
www.idealboilers.com).
On the Halo press the dial and the right hand key together for 15 seconds, this will delete
the Halo from the Zigbee network and factory reset the device.
To delete all devices from the Zigbee network, press and hold the Pair button on the Halo
Smart Interface. The Zigbee LED on the Smart Interface will flash red then orange to
confirm the devices have been deleted from the network.
Press and hold the Pair button and the Override button for 20 seconds.
The Halo Smart Interface will delete all Zigbee devices from the network, this will take
approximately 20 seconds. On disconnection, the Smart Interface will automatically
begin the setup process as per section D6 of the installation guide.