DMP Electronics XR Series Troubleshooting Manual
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Table of Contents
Troubleshooting
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Summary of Contents for DMP Electronics XR Series
- Page 1 D M P. C O M @ D M PA L A R M S Troubleshooting Guide...
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Page 3: Table Of Contents
TABLE OF CONTENTS INTRODUCTION .......... 1 XR150/550 DIAGNOSTICS MENU ..26 About This Guide ����������������������������������������������������������������� 1 Test LX-Bus ��������������������������������������������������������������������������26 The Art of Troubleshooting ���������������������������������������������� 1 ZONE FINDER ��������������������������������������������������������������������26 What’s the first thing to check? ������������������������������������� 1 Zone State ���������������������������������������������������������������������������27 LX-Bus Status ���������������������������������������������������������������������27 TROUBLESHOOTING TOOLS .... - Page 4 Digital Monitoring Products, Inc. Troubleshooting Guide...
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Page 5: Introduction
INTRODUCTION ABOUT THIS GUIDE This guide was created to assist DMP Technical Support Technicians in helping DMP dealers troubleshoot and fixing any problems they may have with DMP equipment� We now offer this guide to DMP dealers and technicians� Any text in this guide within a paragraph or step that is CAPITALIZED indicates keypad display text�... -
Page 6: Troubleshooting Tools
TROUBLESHOOTING TOOLS DIGITAL MULTIMETER A multimeter is definitely a must-have tool when troubleshooting an electronic device, such as an alarm panel� In fact, all you need for basic troubleshooting is an inexpensive, basic digital multi-meter that can measure AC voltage, DC voltage, Ohms ( W ) and continuity�... -
Page 7: Things To Know
THINGS TO KNOW DMP FEATURE CODES All XR Series panels use a number to access certain features� Some of these features include the programmer menu, diagnostic menu, and the walk-test function� Most of these codes have a word-equivalent that can be spelled out using the keys on the keypad:... -
Page 8: Built-In Tools
You powered up the panel, or You last reset the panel� Enter 2313 for an XT Series keypad and 2313 + CMD for an XR Series keypad� (‘2313’ spells DIAG�) The keypad displays DIAGNOSTICS� Press the CMD key to move forward through the Diagnostics menu�... -
Page 9: Maximum Auxiliary Power Outputs
MAXIMUM AUXILIARY POWER OUTPUTS All DMP panels provide 12 VDC of auxiliary power for system accessories, such as keypads, zone expanders, supervision modules, and intrusion detectors� XR150 and XR550: 1500 mA (1�5 A) XT30 and XT50: 500 mA (0�5 A) Each device consumes a portion of the panel’s available auxiliary power�... -
Page 10: Resistor Values
RESISTOR VALUES DMP panels use resistors of different values to control different system voltages, such as zone voltages and bell supervision voltages� RESISTOR VALUES USED WITH DMP EQUIPMENT 1,000 Ohm Panel zones 1-8, 711 & 714 zone expanders, DMP keypad zones 3,300 Ohm Panel zone 9 (XT30/XT50), panel zone 9 &... -
Page 11: Output Information
OUTPUT INFORMATION Dry Contact Relays DMP Part #305� Single pole, Double throw� Rated at 1 Amp @ 30 VDC resistive� May be activated by any of the following: Zone Condition (Open/Short) Output Schedule Manually from User Menu Communication Fail Armed Area Annunciation Fire Alarm / Fire Trouble Other System Conditions ANNUNCIATOR OUTPUTS... -
Page 12: Addressing Devices
ADDRESSING DEVICES Setting Address on 7000 Series keypads Press and hold the CMD and Back Arrow keys until SET BRIGHTNESS appears on display� Enter 3577 (INST) + CMD� Press key under KPD OPT (Keypad Options)� Keypad displays CURRENT KEYPAD ADDRESS: xx (xx = address 01-16)� Press any top row select key�... -
Page 13: Notification Module
TROUBLESHOOTING THE 866 STYLE W NOTIFICATION MODULE The 866 uses the panel’s bell circuit to switch power from an external power source to sirens and other notification devices� It also supervises the connection to the external power source� The most important thing to know with the 866 is which wires connect to the panel versus which wires connect to the power source�... -
Page 14: Clearing System Messages
CLEARING SYSTEM MESSAGES Here are some common system messages that may display on a keypad� A brief description of what the message means and some basic troubleshooting tips are listed under each system message heading� PHONE LINE 1 TROUBLE PHONE LINE 1 TRBL or PHONE LINE 2 TRBL means that the panel detects a problem with the telephone line� Because of hardware differences between DMP residential models and DMP commercial models, PHONE LINE 1 TRBL or PHONE LINE 2 TRBL can mean a couple of things�... -
Page 15: Phone Line 1 Trouble - Xr150/Xr550 Panels
PHONE LINE 1 TROUBLE - XR150/XR550 PANELS XR Series panels monitor telephone line voltage� When the voltage falls below 3 VDC, the panel generates a PHONE LINE 1 TRBL� If you are using a Model 893-A Dual Phone Line Module and the voltage falls below 3 VDC, the panel generates a PHONE LINE 1 TRBL or PHONE LINE 2 TRBL, depending on which line has a problem�... -
Page 16: 4-Wire Bus Trouble
4-WIRE BUS TROUBLE When the keypad displays 4-WIRE BUS TRBL it means that the panel has a problem communicating with the keypad bus devices� 4-WIRE BUS TRBL is not an indication of LX-Bus issues� More specifically, when the panel polls the keypad bus devices, they aren’t able to respond�... - Page 17 XR SERIES PANELS To test cellular or network communication: Enter the diagnostics menu (DIAG) and press CMD until COMM STATUS displays� Press any select key and enter the number of the path to be tested� To test phone line communication: Enter the User Menu�...
- Page 18 The way to clear Transmit Trouble is to get the panel to communicate on the first or second attempt� XR SERIES PANELS: To test cellular or network communication, enter the diagnostics menu (DIAG) and press CMD until COMM STATUS displays�...
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Page 19: System Trouble
If the panel is not communicating to the receiver within two attempts: Check RJ-31X wiring for proper line seizure� If phone line is shared with house-phones, fax machine or other equipment, proper line seizure is a must� If the panel does not have line seizure and someone or something else is using the phone line, the panel can’t use the line�... - Page 20 NON-POLLED ADDRESS When the keypad displays [NON POLLED ADDR] it means that the keypad’s address is not programmed in device setup� To correct this condition: If only one keypad is connected to the system and the address is set to something other than ADDRESS 1, this is almost sure to be the problem�...
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Page 21: Tamper Trouble (Xr Panels Only)
TAMPER TROUBLE (XR PANELS ONLY) TAMPER –TRBL displays when the enclosure is opened or removed or the tamper header goes open, resulting in a signal transmission to the central monitoring station� If this occurs when one or more areas are armed, a tamper ALARM message is sent� If this occurs when all areas are disarmed, a tamper TROUBLE message is sent�... -
Page 22: Common Keypad Messages
COMMON KEYPAD MESSAGES MESSAGE MEANING POSSIBLE SOLUTION The user is not assigned a profiled with Change the user access areas if access to INVALID AREA access to the door� the area is needed� The user code you entered is not recognized INVALID CODE Check the user code and try again�... -
Page 23: Common Troubleshooting
Enter 6653 (PROG) + CMD� After entering 6653 (PROG), does the keypad display a message? Note: Entering CMD after 6653 is pressed is not needed on XT Series panels or an XR Series panel that is in the HOME/AWAY or ALL/PERIMETER mode�... -
Page 24: Panel Won't Arm
Does the User Code have authority to Arm/Disarm the areas? Assign areas to code and/or check Profile (XR Series only) for Arm/Disarm authority� To assign areas to other User Codes in the system, your code must have authority for the area you are trying to assign�... -
Page 25: How An Area System Works
HOW AN AREA SYSTEM WORKS Allows you to define all of the areas of the system� Each Area of the system may be assigned a name consisting of up to sixteen alpha-numeric characters� Each Area may also be operated independently of the other areas of the system, have its own Armed Output and may follow its own set of Schedules�... -
Page 26: Display Doesn't Clear After An Alarm
DISPLAY DOESN’T CLEAR AFTER AN ALARM Is the keypad showing a system trouble or a zone alarm? HOW TO CLEAR THE DISPLAY MESSAGE TYPE: DISPLAYS FOR: CLEARS WHEN: System Troubles Steady When trouble restores Fire Alarm None Sensor Reset is performed Burglary Alarm 1 Second At disarm or after 10 minutes... -
Page 27: Can't Silence Bell/Siren
Check User Code authorities in User Menu� XT Series: All user code levels have Alarm Silence permissions� XR Series: Check Profile assigned to User Code for Alarm Silence authority� Is the User Code being entered during its assigned Schedule? Check User Code authorities in User Menu�... -
Page 28: Can't Disarm
Check User Code authorities in User Menu� XT Series: Check areas assigned to user code� XR Series: Check Profile assigned to User Code for Arm/Disarm authority� DOOR ACCESS TROUBLESHOOTING The following displays on the keypad when access to an area is denied: INVALID CODE No match with codes in panel�... -
Page 29: The Transmitter Survey Led
TROUBLESHOOTING USING THE TRANSMITTER SURVEY LED If a transmitter is unable to reliably communicate a message to the receiver, goes through batteries quickly, or is reported as missing, the Survey LED can be used to help diagnose the issue� If the missing transmitter cannot be explained by obvious reasons such as a damaged transmitter, failed battery, or changes in building construction;... -
Page 30: Xr150/550 Diagnostics Menu
XR150/550 DIAGNOSTICS MENU TEST LX-BUS The first Diagnostic function displayed is: TEST LX-BUS � This Diagnostics function allows you to test the panel’s ability to communicate with zone and output expanders as well as access control modules connected to the LX-Bus™� To continue, press any Select key�... -
Page 31: Zone State
ZONE STATE This Diagnostics function allows you to enter any zone number and check the zone’s current state (Normal, Open, or Shorted)� At the [ZONE STATE] display, press any Select key� The display changes to [ZONE NUMBER:-]� Enter in the zone number you want to check and press CMD� The panel displays the zone name (first ten characters only) and the current state of the zone as NORML (normal), OPEN, or SHORT�... -
Page 32: X-Bus
X-BUS ACTIVATE CELL Press any select key to display the firmware version This is an option only if the panel has a 263C or 265C cellular modem� Press any Select key, and select YES of a connected 1100 Series Wireless Receiver� This is useful in testing communication between the panel when prompted to start activation�... -
Page 33: Network Diagnostics
NETWORK DIAGNOSTICS SUCCESSFUL DISPLAY: FAILURE DISPLAY: SOLUTION: Panel is not on the network� LINK OK Link Error Verify Cable is connected� Check cable and network hardware� DHCP OK DHCP Error Verify DHCP server is receiving the panel’s request for an IP address� Panel cannot reach gateway IP address�... -
Page 34: Cell Status Failure Identification Chart
Verify that a SIM card is installed� received ERROR from the modem 2� The Firmware may be too old to support the cellular modem� LTE on XT & XR Series: The modem has never been activated� 1� The LTE modem is not activated� 2�... - Page 35 STATUS: MEANING: WHAT TO VERIFY: 1� Wrong receiver IP address or port in the panel� 2� The receiver is down� 3� A firewall is blocking inbound/outbound messages The modem sent the message but from the receiver, TCP, and/or UDP� did not get an ACK back in 30 •...
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Page 36: Finding And Handling Induction
FINDING AND HANDLING INDUCTION START WITH THE BASICS FIRST Do not use twisted pair or shielded wire for bus runs� Shielded wire can be used to get past a noisy area but only less than 100 ft and should be tied back to the negative battery terminal on the panel� The general rule is no shielded wire� Is there a ground wire on the panel? Or on the enclosure? Does removing it stop the problem? If so, the ground source is bad and needs to be fixed or removed�... -
Page 37: Dmp Sending Contact Id: Event Definitions
DMP SENDING CONTACT ID: EVENT DEFINITIONS IN THE CID FORMAT: FIELDS 1-4 Account Number FIELD 5-6 Indicate that a message is in CID format FIELD 7 Event Quantifier: 1 (New Event) 3 (New Restoral or Closing) 6 (Previously reported condition still present) FIELDS 8-10 Three-digit event code FIELDS 11-12... -
Page 38: Disarming/Arming & Late To Close
DISARMING/ARMING & LATE TO CLOSE Disarming and Arming messages should include a 2-digit area number - AA and three digit user number - ZZZ in addition to the 3-digit event code listed below� The Qualifier should be 1 for Disarming and 3 for Arming� The Late to Close message should include the area number - AA if area schedules are used�... -
Page 39: System Messages Without Restoral
SYSTEM MESSAGES WITHOUT RESTORAL System messages should include 00 for area - AA and 000 for loop number - ZZZ� Except Abort by User (s050) should include the user number - ZZZ� The Qualifier should be 1 for all messages� DMP PANEL MESSAGE SUB-MESSAGE CID CODE... - Page 40 HELPFUL LINKS DMP Tech FAQ: DMP�com/dealerdirect/techfaq/ DMP Guides Pages: DMP�com/guides DMP Online Help Files: DMP�com/dmphelp DMP Technical Training Videos: DMP�com/techtrainingvideos 800-641-4282 | DMP.com 2500 N. Partnership Blvd, Springfield, MO 65803 Designed, engineered & manufactured in Springfield, MO using U.S. & global components ©...
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