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HUAWEI Band FAQs
49
The Band failed to sync with the Huawei Wear app. What can I do? ............... 26
50
51
How do I restore the Band to factory settings? ................................................. 26
52
Why does the OTA update fail or take such a long time? ................................. 27
53
The screen doesn't always turn on when I rotate my wrist. Why? .................... 27
54
55
Why don't gestures work when I have just woken up? ..................................... 28
56
When I rotate my wrist, the screen-on time is too short. Why? ........................ 28
57
Can I use the Huawei Wear app when my phone is in safe mode? ................... 28
58
How do I download the Huawei Wear app? What should I do if I can't
download it? ................................................................................................................. 28
59
How waterproof/dustproof is my Band? ........................................................... 29
60
How should I clean the Band's strap when it is dirty?....................................... 29
61
Is it possible to change the strap? ...................................................................... 29
62
How can I prevent the screen from being scratched or scuffed? ....................... 30
63
What should I do if the screen is blank, has vertical or horizontal lines, or if the
Band freezes or fails to start up? (For Huawei Knowledge Base only) ....................... 30
64
The Band's vibration intensity is weak. Why? (For Huawei Knowledge Base
only) 30
65
notifications during the night? ..................................................................................... 30
66
The Band's dial is round, but the display area is square. Why? ........................ 31
2015-12-2
Huawei Confidential
INTERNAL
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