Table of Contents
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· Customization: If the extraction process is stopped in halfway,
press the "
" (Customize button) and the dispenser will
C
memorize the water temperature and volume extracted at this
time. The dispenser will go back to standby mode if no button is
pressed within 10 seconds. Next time if you want to extract water
of the customized temperature and volume as originally selected,
press the "
" (Customize button) and then the "
C
button) to unlock（this step is not needed if ambient water is
selected） , the dispenser will extract the customized water when
you press the extraction button.
· The extraction indicator light will be on when extracting water.
（3）Changing water
· When " "（Indicator of changing water）
ashes, the water in the raw water tank
needs to be changed, which will happen
in the following conditions;
· Water in the raw water tank is at or less
than the lowest water level;
· TDS value in the tank is high;
· Water in the tank is not changed for over
48 hours.
Empty and re ll the raw water tank in these cases.
· Note: Never re ll the raw water tank before emptying it. Cover the raw water tank lid
after changing the water, otherwise the "
ashing.
（4）Rinsing
· The dispenser will do auto rinsing before and after water ltration
once it is connected with power supply and the raw water tank is
covered.
· Forced rinsing: long press "
button）for 3 seconds, the dispenser will rinse for 3 minutes.
Forced rinsing cannot be performed when the inner water tank
for the lter water is full.
（5）Emptying the inner water tank for the ltered water
· Long press "
"（85℃ button）+ "
seconds. Dispenser will extract water until the inner water tank
for the ltered water is empty.
· Note: The water extracted will be more than 2 L. Please prepare
a big enough container for the water.
14
95℃
85℃
45℃
Ambient
" （Indicator of changing water）will keep
"（Ambient water）+ " " （Child lock
"（300ml button） for 3
" (Child lock
500ml
300ml
C
Customize
210ml
Child Lock
150ml
95℃
500ml
85℃
300ml
C
45℃
Customize
210ml
Ambient
150ml
95℃
500ml
85℃
300ml
C
3S
45℃
Customize
210ml
Ambient
Child Lock
150ml
3S
3S
95℃
500ml
300ml
85℃
C
3S
3S
45℃
Customize
210ml
Ambient
Child Lock
150ml
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Table of Contents
Need help?
Do you have a question about the ADD6910 and is the answer not in the manual?
Questions and answers
There's a strange noise while filtering, I do all what the manual said the filter is new , but the noise is still there what should I do ?
If your Philips ADD6910 is making a strange noise while filtering, even with a new filter, try the following steps:
1. Perform a forced rinsing 1-3 times to remove any air blockage in the filtering system.
2. Check if the raw water quality meets the required standards. If not, consider using better quality water.
3. Ensure the filter cartridge is properly installed.
4. If the issue persists, inspect the raw water tank and check for any low water levels or blockages.
If the noise continues after these steps, contact customer service for further assistance.
This answer is automatically generated
Red light blinking after changing filter
The red light is blinking because the filter cartridge lifetime has not been reset after changing the filter. To resolve this, plug in the dispenser and long press the “Ambient water” and “150ml button” for 3 seconds to reset the filter cartridge lifetime. The indicator light should change to blue.
This answer is automatically generated
水機是 ADD6910 濾水指示燈 閃爍 出唔到水
The Philips ADD6910 water filter indicator light may be flashing and not dispensing water due to the following reasons:
1. Not Enough Water in the Inner Tank – If the indicator for changing water is flashing, the raw water tank needs to be refilled.
2. Filtration Process Not Complete – Wait until the water filtration indicator stops flashing.
3. Dispenser is Dry-Heating – Extract ambient water several times before trying to extract hot water.
4. Raw Water Tank Lid Not Properly Covered – Ensure the lid is securely closed.
5. Raw Water Tank at Low Level – Refill the raw water tank if the water level is too low.
6. Raw Water Tank Not Installed Properly – Check and reinstall the raw water tank correctly.
Following these steps should resolve the issue.
This answer is automatically generated
用咗ADD6910飲水機1年，剛剛換咗ADD550濾芯，所有顯示正常唯獨是濾水指示燈不停閃動。請問如何處理？
To fix the flashing water filter indicator light on the Philips ADD6910 after replacing the filter with ADD550, follow these steps:
1. Unplug the dispenser from the power supply.
2. Replace the filter:
- Press the button on the filter cover to open it.
- Rotate the old filter counterclockwise to unlock and remove it.
- Insert the new ADD550 filter and rotate it clockwise to lock it in place.
- Close the cover.
3. Plug in the dispenser.
4. Reset the filter lifetime:
- Long press the “Ambient water” button and the “150ml” button together for 3 seconds.
- The indicator light should change to blue.
5. Rinse the filter as required for first-time use.
This process will reset the filter indicator and stop the flashing light.
This answer is automatically generated
Tampilan E3 tidak keluar air panas , apakah rusak?
the water coming out from the purifier has a very strong strange taste whether hot or ambient. i have tried forced cleaning and even changing the filter but to no use.
The water from the Philips ADD6910 purifier may have a strong strange taste if the dispenser has not been used for a long time or if the filter cartridge has not been changed as required. To resolve this, fill the raw water tank, filter the water, and empty the filtered water tank. Repeat this process twice. If the issue persists, change the filter cartridge.
This answer is automatically generated
取水正常，燈號正常，但每次取水，會發出抽起原水箱的三吓響聲，以前是沒有這情况的，已經嘗試，抽出原水箱，換水再重新裝入機器，也嘗試了 洗洗/一鍵排空，請問可以如何解决？
The unusual noise when extracting water from the Philips ADD6910 may be caused by the following:
1. Low water level in the raw water tank – Refill the raw water tank and check if the noise continues during filtering.
2. Air blockage in the filtering system – Perform a forced rinsing 1 to 3 times to remove the air blockage.
3. Poor water quality causing early filter clogging – Replace the filter cartridge and observe if the noise stops.
To resolve the issue, first check the water level, then try forced rinsing, and if needed, replace the filter cartridge.
This answer is automatically generated
怎按都没有水出，其它正常
If no water comes out of the Philips ADD6910 despite everything else working normally, possible reasons include:
1. The raw water tank is not installed properly.
2. The raw water tank lid is not closed properly.
3. The raw water tank water level is too low.
4. The purified water tank (not the raw water tank) is empty.
5. The machine is in “dry burn alarm” mode—try dispensing room temperature water a few times before dispensing hot water.
6. The filter cartridge is not installed properly.
7. The machine is not filtering water due to air blockage—perform 1–3 forced rinses to remove it.
Check these conditions and take corrective action accordingly.
This answer is automatically generated
The water is not coming out. I took the tank out to clean, force rinsing function is not working. Tried everything in the manual but there's absolutely no water coming out
Water may not come out of the Philips ADD6910 despite cleaning the tank and using the force rinsing function due to one or more of the following reasons:
1. The purified water tank (not the raw water tank) is empty.
2. The raw water tank is not installed properly.
3. The raw water tank lid is not closed properly.
4. The system is in “dry burn alarm” mode — try drawing ambient water a few times before using hot water.
5. The filter cartridge is not installed correctly.
6. The water level in the raw water tank is too low.
7. There is an air blockage in the filtration system — try the force rinsing function 1–3 times to remove it.
Check and correct all the above conditions to restore normal water output.
This answer is automatically generated
Only used water dispenser for less than a month and noticed the ambient temperature keeps dropping and now EU error code. How to resolve this