TruGolf E6 Interactive Sports Camera Manual page 9

TROUBLESHOOTING
Tracking on my system is not working or is inconsistent:
Solution 1: Check to see if the Interactive Sports Camera hasn't moved
since the last time you ran the calibration utility. If it has, please ensure
the camera array is secure and run the calibration tool again.
Solution 2: Check to see if your lighting has changed. If your lighting is
different to the lighting you had when you first calibrated the camera (for
example: you turned on or off extra lights which change the amount of
lighting in the player area), either a) Return your lighting to the same as it
was during calibration, or b) run the calibration tool again under the new
lighting conditions.
Solution 3: Sometimes there are unforeseen circumstances that can
alter how the tracking system picks up objects that may not be covered
in the above solutions. In this case, please run the calibration tool again.
This may help clear out any issues that may have caused problems since
the last time the tool was run.
Solution 4: With some installations, particularly those with ceiling
heights of 9 feet or more, extra light may be required to track some balls
(particularly lower moving balls, or balls rolled along the ground at lower
velocities). The ISC can utilize IR Boosters to help in these cases. If you
are not already using an IR booster, TruGolf can provide one to improve
tracking in certain cases. Refer to the "IR Booster" section of this manual
for more information on how to install one on your simulator.
My microphone is not picking up my voice commands, or is inconsistent:
Solution 1: If you are in a particularly loud or echoic environment, the
microphone may have trouble picking up your voice. Ensure that you
are speaking loudly and clearly at the tee position when making voice
commands.
Solution 2: The microphone sensitivity may be set too low or too high.
Refer to the section of the manual called "Setting up your microphone"
to ensure your levels are set correctly.
I'm getting a message on screen that says my ISC tracking system has
an "error" or is "restarting", or something similar.
Solution 1: If the on-screen message provides a status like "Restarting",
or "Rebooting", or "Initializing", it means the system has undergone a
recent change or automatic update. If this is the case, please wait for
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the message to go away on its own and avoid using the computer or
simulator during this time. If the message remains on-screen for more
than 5 minutes, you may need to force a restart of the MultiSport
software. Simply open the game menu, quit the game, and relaunch it.
This will force the tracking system to complete the update process.
Solution 2: If the on-screen message something like "ISC: Error", there
may be an issue with the USB connection to the computer. In this case:
close the MultiSport software, go to the PC and disconnect the USB cable
for the tracking system. Wait 30 seconds, then reconnect the cable. Then
wait 30 more seconds before launching the MultiSport software again.
If the problem persists, please contact TruGolf support.
Some of my sports games have become unresponsive or appear to
"hang" without any way to move the game forward.
Solution 1: Some issues may cause the game to "wait" before allowing
the next user to perform an action. A failsafe has been programmed
into most of the games which will help "reactivate" games that appear
to have stopped responding. To trigger the failsafe simply hit a shot into
the screen, even if the simulator is giving you a "please wait" status. In
many cases, this will trigger a response from the software, and it will
allow players to continue as normal.
Solution 2: In cases where the failsafe doesn't work, you may need to
exit to the game's main menu and start a new game over.
Solution 3: If the game is completely unresponsive, you may need
to force it to shut down and reboot the game. To do this, press the
combination of Alt + F4 on your keyboard. This will close the software
and return you to the product launcher or windows desktop. Simply
relaunch the game again.
My simulator appears to be sending "phantom shots" without any user input.
Solution 1: Having too many balls in the play area can confuse the
tracking system. Please ensure that when playing a MultiSport title that
you clear the play area of balls before each new shot. This will prevent the
system from accidentally recognizing static balls as part of your shots.
Solution 2: When retrieving balls, kicking or dragging them back to the
tee area can cause the tracking system to recognize this as a shot. When
retrieving balls, it is always best to pick up the ball/object with your
hands and hold it close to your body as you return it to the tee area. This
will ensure the tracking system won't confuse you (and the ball you are
carrying) as a moving ball.
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