HP ProBook 650 G2 User Manual
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HP ProBook 650 G2 User Manual

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harley camua
February 15, 2025

how to open bluetooth if theres no built in bluetooth driver?

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1 comments:
Mr. Anderson
February 15, 2025

If the HP ProBook 650 G2 does not have a built-in Bluetooth driver, follow these steps to enable Bluetooth:

1. Check for Bluetooth Hardware – Ensure that the laptop has Bluetooth hardware installed.
2. Download the Driver – Go to HP's official support website and download the latest Bluetooth driver for the ProBook 650 G2.
3. Install the Driver – Run the downloaded driver file and follow the installation instructions.
4. Enable Bluetooth in BIOS (if required) – Restart the laptop, enter BIOS (press F10 during startup), navigate to the Security or Advanced tab, and ensure Bluetooth is enabled.
5. Enable Bluetooth in Windows – Open *Device Manager* (press Win + X, then select Device Manager), locate Bluetooth, right-click, and enable it if disabled.
6. Verify Functionality – Go to *Settings > Devices > Bluetooth & other devices* in Windows and ensure Bluetooth is turned on.

If the hardware is missing, an external USB Bluetooth adapter can be used.

This answer is automatically generated

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Summary of Contents for HP ProBook 650 G2

  • Page 1 User Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel is a trademark of Intel Corporation in the Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Protecting your WLAN ..................... 19 Connecting to a WLAN ..................... 20 Using HP Mobile Broadband (select products only) ................20 Inserting and removing a SIM card (select products only) ............... 21 Using HP Mobile Connect (select products only) ................21 Using GPS (select products only) ......................
  • Page 6 4 Navigating using the keyboard, touch gestures and pointing devices ............... 24 Using pointing devices ............................24 Setting pointing device preferences ....................24 Using the pointing stick ........................24 Using the TouchPad and gestures ..................... 24 Tapping ..........................24 Scrolling .......................... 26 2-finger pinch zoom ......................
  • Page 7 Discovering and connecting to Miracast-compatible wireless displays (select products only) ..39 6 Power management ............................. 40 Shutting down (turning off) the computer ......................40 Setting power options ............................40 Using power-saving states ........................ 41 Initiating and exiting Sleep ..................... 41 Enabling and exiting user-initiated Hibernation ............
  • Page 8 Improving hard drive performance ....................53 Using Disk Defragmenter ....................53 Using Disk Cleanup ......................53 Using HP 3D DriveGuard (select products only) ................54 Identifying HP 3D DriveGuard status ................54 9 Security ..............................55 Protecting the computer ............................. 55 Using passwords ..............................
  • Page 9 TPM BIOS settings (select products only) ......................74 Using HP Sure Start (select products only) ......................75 13 Using HP PC Hardware Diagnostics (UEFI) ..................... 76 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............76 14 Support ..............................78 Contacting support .............................. 78 Labels ...................................
  • Page 10 Resolving issues ..............................83 The computer is unable to start up ....................83 The computer screen is blank ......................83 Software is functioning abnormally ....................84 The computer is on but not responding .................... 84 The computer is unusually warm ...................... 84 An external device is not working .....................

  • Page 11: Welcome

    Welcome After you set up and register the computer, we recommend the following steps to get the most out of your smart investment: ● TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows key on your keyboard.

  • Page 12: Finding Information

    Go to http://www.hp.com/go/orderdocuments. *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy fromhttp://www.hp.com/go/orderdocuments.

  • Page 13: Getting To Know Your Computer

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 14 Component Description NOTE: USB Type-C ports charge products such as cell phones, laptops, tablets, and MP3 players, even when the computer is off. NOTE: Adapters (purchased separately) may be required. Memory card reader Reads optional memory cards that store, manage, share, or access information.

  • Page 15: Left

    Left NOTE: Refer to the illustration that most closely matches your computer. Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

  • Page 16: Display

    Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Optical drive (select products only) Depending on your computer model, reads an optical disc or reads and writes to an optical disc.

  • Page 17: Top

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. TouchPad...
  • Page 18 Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right pointing stick button (select products Functions like the right button on an external mouse. only) Right TouchPad button Functions like the right button on an external mouse.

  • Page 19: Lights

    Lights Component Description Power light On: The computer is on. ● ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a ●...

  • Page 20: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
  • Page 21 Component Description Volume mute button Mutes and restores speaker sound. Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon.

  • Page 22: Keys

    Keys NOTE: Refer to the illustration that most closely matches your computer. Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lock key, the key, or the fn+b.
  • Page 23 Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lock key, the key, or the fn+b. Identifying the hot keys on page 30 Windows key Opens the Start menu.

  • Page 24: Bottom

    Bottom Component Description Docking station support holes Support an optional docking station. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 25 Off: The battery is not charging. Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For more information about HP 3D DriveGuard, Using HP 3D DriveGuard (select products only)

  • Page 26: Rear

    Rear Component Description External monitor port Connects an external VGA monitor or projector. Serial port (select products only) Connects an optional device such as a serial modem, mouse, or printer. Chapter 2 Getting to know your computer...

  • Page 27: Connecting To A Network

    10 meters (approximately 33 feet) of each other. For more information about wireless technology, see the information and website links provided in HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

  • Page 28: Using Operating System Controls

    From the Start screen, type control panel, and then select Control Panel. Select Network and Internet, and then select Network and Sharing Center. For more information, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

  • Page 29: Setting Up A Wlan

    Use wireless encryption. Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network. For more information, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

  • Page 30: Connecting To A Wlan

    (PIN), as well as network information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer.

  • Page 31: Inserting And Removing A Sim Card (Select Products Only)

    To use HP Mobile Connect, your computer must have a SIM card and the HP Mobile Connect app. For more information about HP Mobile Connect and where it is available, go to http://www.hp.com/go/mobileconnect.

  • Page 32: Using Bluetooth Wireless Devices

    Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: Computers (desktop, notebook, PDA) ● ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) Audio devices (headset, speakers) ●...
  • Page 33 Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer. Connecting to a wired network...

  • Page 34: Navigating Using The Keyboard, Touch Gestures And Pointing Devices

    Navigating using the keyboard, touch gestures and pointing devices Your computer allows navigation using touch gestures (select products only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select products only). Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks.
  • Page 35 Using pointing devices...

  • Page 36: Scrolling

    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. ● 2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. ●...

  • Page 37: Rotating (Select Products Only)

    ● Place two fingers on the TouchPad zone and press to open the options menu for the selected object. Rotating (select products only) Rotating allows you to turn items such as photos. ● Anchor the forefinger of your left hand in the TouchPad zone. Using your right hand, slide your forefinger in a sweeping motion from 12 o’clock to 3 o’clock.

  • Page 38: Edge Swipes (Select Products Only)

    Edge swipes (select products only) Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding or using apps. Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings.

  • Page 39: Top-Edge Swipe

    Top-edge swipe The top-edge swipe displays app command options that allow you to customize apps. IMPORTANT: When an app is open, the top-edge gesture varies depending on the app. ● Gently swipe your finger from the top edge to reveal the app command options. Using the keyboard The keyboard and mouse allow you to type select items, scroll and to perform the same functions as using touch gestures.

  • Page 40: Using Windows Shortcut Keys

    NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions than those discussed in this section. Using Windows shortcut keys Windows provides shortcuts so that you can perform actions quickly. Press the Windows key alone or in combination with a specific key to perform a designated action.

  • Page 41: Using Keypads

    Press fn+ function Description Increases speaker volume incrementally while you hold down the key. Mutes the microphone. Using keypads The computer includes an embedded numeric keypad, and it also supports an optional external numeric keypad, or an optional external keyboard that includes a numeric keypad. Using the embedded numeric keypad (select products only) Component Description...

  • Page 42: Turning The Embedded Numeric Keypad On And Off

    Turning the embedded numeric keypad on and off Press fn+num lock to turn on the embedded numeric keypad. Press fn+num lock again to turn off the keypad. NOTE: The embedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the computer.
  • Page 43 ● When num lock is on, most keypad keys type numbers. When num lock is off, most keypad keys function like the arrow, page up, or page down keys. ● When num lock on an external keypad is turned on, the num lock light on the computer is turned on. When num lock on an external keypad is turned off, the num lock light on the computer is turned off.

  • Page 44: Multimedia

    To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: Volume can also be controlled through the operating system and some programs.

  • Page 45: Connecting A Microphone

    To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app.

  • Page 46: Video

    Video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network. To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV.

  • Page 47: Dual-Mode Displayport

    Dual-Mode DisplayPort The Dual-Mode DisplayPort connects the computer to an optional video or audio device, such as a high- definition television, or to any compatible digital or audio component. The Dual-Mode DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity. NOTE: To transmit video and/or audio signals through the Dual-Mode DisplayPort, you need a Dual-Mode DisplayPort cable (purchased separately).

  • Page 48: Connect Displays To Computers With Amd Or Nvidia Graphics (With An Optional Hub)

    hub or docking station. You can connect in several ways, depending on the type of graphics controller installed on your computer and whether or not your computer includes a built-in hub. Go to Device Manager to find out what hardware is installed on your computer. From the Start screen, type control panel, and then select Control Panel.

  • Page 49: Discovering And Connecting To Miracast-Compatible Wireless Displays (Select Products Only)

    Point to the upper-right or lower-right corner of the Start screen to display the charms, click Devices, click Project, and then follow the on-screen instructions. – or – On select computer models, from the Start screen, click the HP Quick Access to Miracast icon, and then follow the on-screen instructions. Video...

  • Page 50: Power Management

    Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.

  • Page 51: Using Power-Saving States

    Using power-saving states Sleep is enabled at the factory. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external memory card.

  • Page 52: Setting Password Protection On Wakeup

    Information on calibration, power management, and proper care and storage to maximize battery life ● Information on battery types, specifications, life cycles, and capacity To access battery information: ▲ To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. Chapter 6 Power management...

  • Page 53: Using Battery Check

    NOTE: The computer must be connected to external power for Battery Check to work properly. To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. Battery Check examines the battery and its cells to see if they are functioning properly, and then reports the results of the examination.

  • Page 54: Resolving A Low Battery Level

    AC adapter ● Optional docking or expansion device Optional power adapter purchased as an accessory from HP ● Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available, save your work and shut down the computer.

  • Page 55: Conserving Battery Power

    Loosen 6 captive screws (1), and then lift the battery (2) to remove it. To replace the battery, reverse these steps. Conserving battery power From the Start screen, type power, select Settings, and then select Power Options. ● ● Select low power-use settings through Power Options. Turn off wireless and LAN connections and exit modem applications when you are not using them.

  • Page 56: Replacing A User-Replaceable Battery (Select Products Only)

    Battery Check notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition. If the battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more information about ordering a replacement battery.
  • Page 57 Shut down the computer. Remove the battery on the computer. Connect the AC adapter to the computer, and then plug it into an AC outlet. Turn on the computer. ● If the power lights turn on, the AC adapter is working properly. If the power lights remain off, the AC adapter is not functioning and should be replaced.

  • Page 58: External Cards And Devices

    External cards and devices Using memory card readers (select products only) Optional memory cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the memory card formats that are supported on your computer, see Getting to know your computer on page Inserting a memory card...

  • Page 59: Using Smart Cards (Select Products Only)

    A PIN is needed to gain access to the contents of the microchip. For more information about smart card security features, access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

  • Page 60: Using A Usb Device

    Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, see the manufacturer's instructions.

  • Page 61: Connecting A Usb Device

    Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. Connect the USB cable for the device to the USB port. ▲ NOTE: The following illustration may look slightly different than your computer. You will hear a sound when the device has been detected.

  • Page 62: Using Optional External Devices

    Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port to the computer. NOTE: HP external USB optical drives should be connected to the powered USB port to the computer. USB drives include the following types: ●...

  • Page 63: Drives

    HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time.

  • Page 64: Using Hp 3D Driveguard (Select Products Only)

    ● ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Only internal hard drives are protected by HP 3D DriveGuard.

  • Page 65: Security

    If the computer is stolen, Computrace can track the computer if the unauthorized user accesses the Internet. You must purchase the software and subscribe to the service in order to use Computrace. For information about ordering the Computrace software, go to http://www.hp.com. Computer risk...

  • Page 66: Setting Passwords In Windows

    BIOS Administrator password. User password* Protects access to a Windows user account. *For information about setting a Windows administrator password or a Windows user password, from the Start screen, select the HP Support Assistant app. Chapter 9 Security...

  • Page 67: Setting Passwords In Computer Setup

    Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. NOTE: If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled. DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock.

  • Page 68: Entering A Bios Administrator Password

    When prompted, type your new password again to confirm. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.

  • Page 69: Setting A Drivelock Password

    To apply DriveLock protection to an internal hard drive, a user password and a master password must be set in Computer Setup. Note the following considerations about using DriveLock protection: ● After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering either the user password or the master password.

  • Page 70: Changing A Drivelock Password

    After 2 incorrect attempts to enter the password, you must shut down the computer and try again. Changing a DriveLock password To change a DriveLock password in Computer Setup, follow these steps: Turn on the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.

  • Page 71: Using Computer Setup Automatic Drivelock

    Your changes go into effect when the computer restarts. Using Computer Setup Automatic DriveLock In a multiple-user environment, you can set an Automatic DriveLock password. When the Automatic DriveLock password is enabled, a random user password and a DriveLock master password will be created for you. When any user passes the password credential, the same random user and DriveLock master password will be used to unlock the drive.

  • Page 72: Using Antivirus Software

    HP Client Security software is preinstalled on computer models. This software can be accessed through the HP Client Security tile on the Start screen, the HP Client Security icon in the notification area at the far right of the taskbar, or Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data.

  • Page 73: Using Hp Touchpoint Manager (Select Products Only)

    Using the fingerprint reader (select products only) Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must enroll your fingerprints in the HP Client Security's Credential Manager. Refer to the HP Client Security software Help.

  • Page 74: Locating The Fingerprint Reader

    Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer: ● Near the bottom of the TouchPad ● On the right side of the keyboard On the upper-right side of the display ●...

  • Page 75: 10 Maintenance

    10 Maintenance Cleaning your computer Use the following products to safely clean your computer: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable wipes, which come in a variety of brands). ● Alcohol-free glass-cleaning fluid ● Water with mild soap solution ●...

  • Page 76: Cleaning The Touchpad, Keyboard, Or Mouse

    Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. Go to http://www.hp.com/support to download the latest versions. You can also register to receive automatic update notifications when they become available.

  • Page 77: 11 Backup And Recovery

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 78: Using F11 Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 79: Using Windows Operating System Media (Purchased Separately)

    To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 80: Using Windows Refresh Or Windows Reset

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 81: Computer Setup (Bios), Tpm, And Hp Sure Start

    To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● ▲...

  • Page 82: Restoring Factory Settings In Computer Setup

    Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Chapter 12 Computer Setup (BIOS), TPM, and HP Sure Start...

  • Page 83: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 84: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 85: Using Hp Sure Start (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 86: Using Hp Pc Hardware Diagnostics (Uefi)

    13 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 87 Use the categories listed to find your product. – or – Click Find Now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 88: 14 Support

    14 Support Contacting support If the information provided in this user guide or HP Support Assistant does not address your questions, you can contact support. For support, go to http://www.hp.com/support. Here you can: ● Chat online with an HP technician.

  • Page 89: Labels

    ● Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key electronically installed.

  • Page 90: 15 Specifications

    100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications.

  • Page 91: 16 Accessibility

    16 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies.

  • Page 92: Appendix A Traveling With The Computer

    “FRAGILE.” ● If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an 802.11b/g device, a Global System for Mobile Communications (GSM) device, or a General Packet Radio Service (GPRS) device, the use of these devices may be restricted in some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in hazardous locations.

  • Page 93: Appendix B Troubleshooting

    NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer. ● If the computer is plugged into an external power source other than an AC outlet, plug the computer into an AC outlet using the AC adapter.

  • Page 94: Software Is Functioning Abnormally

    or on both devices simultaneously. When you press fn+f4 repeatedly, the image alternates among the computer display, one or more external displays, and simultaneous display on all devices. Software is functioning abnormally If the software is unresponsive or responds abnormally, restart the computer by pointing to the right side of the screen.

  • Page 95: The Wireless Network Connection Is Not Working

    The wireless network connection is not working If a wireless network connection is not working as expected, follow these suggestions: ● To enable or disable a wireless or wired network device, click the Network Connection icon on the Windows desktop in the notification area, at the far right of the taskbar. To enable a device, click on the device name, and then click Connect.

  • Page 96: The Process Of Burning A Disc Does Not Begin, Or It Stops Before Completion

    NOTE: When using both displays, the DVD image will not appear on any display designated as the secondary display. The process of burning a disc does not begin, or it stops before completion Be sure that all other programs are closed. ●...

  • Page 97: Appendix C Electrostatic Discharge

    Before handling components, discharge static electricity by touching an unpainted metal surface of the component. If you remove a component, place it in an electrostatic-safe container. ● If you need more information about static electricity or assistance with component removal or installation, contact HP support.

  • Page 98: Index

    BIOS Disk Defragmenter software 53 external 52 determining version 73 docking port, identifying 4 HP 3D DriveGuard 54 downloading an update 73 docking station support holes, hard drive light 54 updating 73 identifying 14 hard drive recovery 68...
  • Page 99 Microsoft Certificate of optical drive eject button, HP Client Security 62 Authenticity 79 identifying 5, 6 HP Mobile Broadband, disabled 21 regulatory 79 optical drive light, identifying 5 HP Mobile Connect 21 serial number 79 optical drive, identifying 5, 6...
  • Page 100 RJ-45 (network) jack, identifying 4 TouchPad webcam light, identifying 6 RJ-45 (network) lights, identifying buttons 7, 8 webcam, identifying 7 using 24 Windows rotating TouchPad gesture 27 TouchPad gestures Refresh 70 2-finger pinch zoom 26 Reset 70 rotating 27 Windows application key, scrolling TouchPad gesture 26 scrolling 26 identifying 12...

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