HP 640 ProBook G3 Series Maintenance And Service Manual
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HP 640 ProBook G3 Series Maintenance And Service Manual

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HP 640 ProBook G3 Notebook PC
HP 650 ProBook G3 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP 640 ProBook G3 Series

  • Page 1 HP 640 ProBook G3 Notebook PC HP 650 ProBook G3 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 See http://www.microsoft.com. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................7 Right ..................................7 Left ..................................9 Display ................................. 10 Top ..................................11 TouchPad ............................11 Lights ..............................12 Buttons, speakers, and fingerprint reader ..................13 Keys ..............................15 Using the hot keys ..........................
  • Page 6 Audio board ............................76 Serial board ............................78 Display assembly ..............................80 6 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 86 Using Computer Setup ............................86 Starting Computer Setup ........................86 Using a USB keyboard or USB mouse to start Computer Setup (BIOS) ......86 Navigating and selecting in Computer Setup ...................
  • Page 7 7 Using HP PC Hardware Diagnostics (UEFI) ....................... 90 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............90 8 Backing up, restoring, and recovering ......................92 Creating recovery media and backups ........................ 92 Creating HP Recovery media (select products only) ................. 92 Using Windows tools ............................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP 640 ProBook G3 Notebook PC HP 650 ProBook G3 Notebook PC Processors 7th Generation Intel® Core™ i3 Processor, Kabylake U, dual-core, BGA: i3-7100U (Kit processor) 7th Generation Intel® Core™ i5 Processor, Kabylake U, dual-core, BGA:...
  • Page 10 Category Description 14.0" FHD Slim eDP SVA 60% 300 nits (1920 x 1080) Touch with camera and with WWAN Chemically Strengthened Soda Lime Glass, GF2-MM - Air-Gap Bonded Anti-glare panels for 15" products with LED backlight: 15.6" HD AG SVA 45% CG 220 nits eDP 1.2 Slim (1366x768) S15.6"...
  • Page 11 Category Description 360GB PCIe Gen3x4 SS TLC (Intel) 512GB PCIe Value 512GB PCIe Gen3x4 NVMe SS TLC 512GB SATA SS TLC (FIPS) 512GB PCIe Gen3x4 NVMe SS TLC (Opal 2) 512GB PCIe Gen3x4 NVMe SS MLC Optical drive (select products only) SATA 9.0mm optical drives: DVD-ROM (defeatured combo) DVD+/-RW SuperMulti DL...
  • Page 12 Foxconn HP lt4120 LTE/EVDO/HSPA+ w/GPS M.2 (Amstel) (WW, except Indonesia, China, India, Japan) Huawei HP lt4132, LTE/HSPA+ w/GPS M.2 (Macan) (APJ, LA, EMEA) Fibocom HP hs3210 WW HSPA+ w/o GPS (Wrangler 2) WWAN Antennas (2) (world wide 5 band, configured at top of panel on all units) Supports "No WWAN"...
  • Page 13 Dual Point, Spill-resistant with drain, DuraKeys and backlit Power requirements Battery: 3-cell HP Long Life Prismatic 48 WHr ( 4.21 Ahr ) Battery AC adapter: 45 Watt Smart nPFC 3 pin RC 4.5mm connector - non slim 45 Watt Smart nPFC 3 pin RC 4.5mm connector - non slim 2 prong 65 Watt Smart nPFC 3 pin RC 4.5mm connector...
  • Page 14 Category Description ● FreeDOS 2.0 Serviceability End user replaceable parts: AC adapter Chapter 1 Product description...

  • Page 15: External Component Identification

    Safety, and Environmental Notices. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides.
  • Page 16 Component Description USB Type-C charging port When the computer is on, connects and charges a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. Memory card reader Reads optional memory cards that store, manage, share, or access information.

  • Page 17: Left

    Left Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 18: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 19: Top

    Component Description Select My PC, select the Specifications tab, and then select User Guides. TouchPad Component Description Pointing stick (select products only) Moves the pointer and selects or activates items on the screen. Left pointing stick button (select products only) Functions like the left button on an external mouse.

  • Page 20: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 21: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description Power button When the computer is off, press the button to turn on the ● computer. When the computer is on, press the button briefly to initiate ● Sleep. When the computer is in the Sleep state, press the button ●...
  • Page 22 Component Description Wireless button Turns the wireless feature on or off but does not establish a wireless connection. A wireless network must be set up before a wireless connection is possible. Volume mute button Mutes and restores speaker sound. Fingerprint reader (select products only) Allows a fingerprint logon to Windows®, instead of a password logon.

  • Page 23: Keys

    Keys NOTE: Refer to the illustration that most closely matches your computer. Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or other key.
  • Page 24 Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or other key. Using the hot keys on page 17 Windows key Opens the Start menu.

  • Page 25: Using The Hot Keys

    Using the hot keys To use a hot key: ▲ Press the key, and then press one of the keys listed in the following table. Press fn+function key Description Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved.

  • Page 26: Bottom

    Bottom Component Description Docking station support holes Support an optional docking station. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 27: Front

    When the battery has reached a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is not charging. Drive light ● Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the ● hard drive. Front...

  • Page 28: Rear

    Rear Component Description External monitor port Connects an external VGA monitor or projector. Serial port (select products only) Connects an optional device such as a serial modem, mouse, or printer. Locating system information Important system information is located on the bottom edge of the tablet or on the keyboard base. You may need the information when travelling internationally or when you contact support: (1): Serial number (2): Product number...
  • Page 29 Using Windows, briefly press the fn+esc key combination to display the System Information screen, which provides the product name and serial number of your computer, as well as information about the memory, processor, BIOS, and keyboard. Locating system information...

  • Page 30: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 31 Computer major components...
  • Page 32 Item Component Spare part number Display NOTE: For spare part information, see Display assembly subcomponents on page Hinge covers For 14” products 840685-001 For 15” products 840738-001 Keyboard NOTE: For a detailed list of country codes, see Keyboard on page Keyboard for 14”...
  • Page 33 Item Component Spare part number For 15” products 920193-001 RTC battery (includes cable) 651948-001 TouchPad bracket (included with spare part numbers 840721-001, 840753-001, 845170-001, and 845172-001) (10) Fan (included with heat sink) (11) Heat sink for 14" products with discrete graphics 840663-001 Heat sink for 15"...
  • Page 34 800870-002 Huawei Wrangler 2 HSPA+M.2 918670-852 Macan ME906S LTE with GPS M.2 918671-852 (26) Battery—3-cell HP Long Life Prismatic 48 WHr ( 4.21 Ahr ) 801554-001 (27) Optical drive NOTE: For spare part information, see Mass storage devices on page...

  • Page 35: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel For 14" HP 640 products 840686-001 For 15" HP 650 products 840396-001 Hinge cover for 14" products 840685-001 Hinge cover for 14" products with a touch screen 840686-001 Hinge cover for 15" products 840738-001 Hinge cover for 15"...
  • Page 36 Item Component Spare part number Slim panel for 14" products 806860-009 919315-001 Touch screen for 14" products (with camera and WWAN capability) 917521-001 Slim panel for 15" products 721363-017 919316-001 Touch screen for 15" products (with camera and WWAN capability) 917522-001 Hinge Kit For 14"...

  • Page 37: Mass Storage Devices

    Mass storage devices Item Component Spare part number Solid-state drive 360 GB PCle TLC 922249-001 128 GB M2 SATA-3 Value 922250-001 256 GB Turbo G2 TLC 922251-001 256 GB SATA-3 self-encrypting drive Opal2 TLC 922252-001 512 GB Turbo G2 TLC 922253-001 512 GB Turbo G2 self-encrypting drive Opal2 TLC 922254-001...

  • Page 38: Miscellaneous Parts

    Item Component Spare part number Optical drive/DVD ROM combo 918775-001 Optical drive SATA /DVD ROM combo 918777-001 Optical drive BDXL Blu-ray writer 918777-001 Optical drive board for products with an optical drive 840745-001 Optical drive board for products with an optical drive and a serial port (select products only) 840746-001 Optical drive hardware kit for 14”...
  • Page 39 Component Spare part number For use in Europe 213350-009 For use in the United Kingdom 213351-009 For use in Italy 213352-008 For use in Denmark 213353-008 For use in Switzerland 213354-008 For use in Switzerland 213356-008 For use in South Korea 267836-008 For use in Thailand 285096-008...

  • Page 40: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 41: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 42: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 43: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 44: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 45: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as xx screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 46: Battery

    Lift the service door to remove it (2). Battery Description Spare part number Battery— 3-cell HP Long Life Prismatic 48 WHr (4.21 Ahr) 801554-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and...

  • Page 47: Hard Drive

    Lift the battery (2), and then remove it (3). Reverse this procedure to install the battery. Hard drive Description Spare part number Hard drive 500 GB 7200RPM RAW 7mm 703267-002 1 TB 5400RPM RAW 7mm 762990-002 500 GB 7200RPM SATA FIPS RAW 7mm 820572-002 500 GB 7200RPM SATA self-encrypting RAW 7mm 820573-002...
  • Page 48 Service door (see Service door on page 37). Battery (see Battery on page 38). Remove the hard drive: Loosen 4 P1 captive screws or remove 4 M 2.0x8L P1 screws (1). Pull the plastic tab (2), and then remove the hard drive (3). Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 49: Solid-State Drive (Select Products Only)

    If it is necessary to disassemble the hard drive, remove the 4 screws (1), and then remove pull the tab (2) to remove the cover from the hard drive. Reverse this procedure to reassemble and install the hard drive. Solid-state drive (select products only) Description Spare part number Solid-state drive...

  • Page 50: Wwan Module (Select Products Only)

    Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the following components: Service door (see Service door on page 37). Remove the battery (see Battery on page Hard drive (see Hard drive on page...

  • Page 51: Wlan Module

    Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the following components: Service door (see Service door on page 37).
  • Page 52 Description Spare part number Realtek 11BGN+BT4 1x1 SANJI2 CB 855106-852 11AC+BT 1x1 3168.NGWG M.2 MOW 863934-852 11AC+BT INT 7265NV M.2 D1 MOW 901229-852 11AC 2x2 INT 8265NGWMG 910264-852 11AC 2x2 INT 8265NGWMG.NV 918855-852 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the WLAN, follow these steps: Shut down the computer.

  • Page 53: Optical Drive

    Remove the bracket (3), and then remove the WLAN module. Reverse this procedure to install the WLAN module. Optical drive Description Spare part number Optical drive (select products only) Optical drive/DVD ROM combo 918775-001 Optical drive SATA /DVD ROM combo 918777-001 Optical drive BDXL Blu-ray writer 918777-001...
  • Page 54 Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the following components: Service door (see Service door on page 37).

  • Page 55: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes. Description Spare part number Keyboard for 14” products (includes keyboard cable) 840791-001 Keyboard for 14” products for use in Japan 923241-291 Backlit keyboard for 14”...
  • Page 56 Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 57 Gently insert a Torx screwdriver or other blunt tool into the keyboard release opening under the memory module, and then press gently on the back of the keyboard until the keyboard disengages from the computer. CAUTION: Press gently to avoid damaging the mylar on the back of the keyboard. Rotate the keyboard downward (1) onto the top cover (1), and then release and disconnect the following connectors and cables: ●...

  • Page 58: Memory

    Remove the keyboard (8). Reverse this procedure to install the keyboard. Memory Description Spare part number Memory 4GB 2133MHz 1.2v DDR4 shared memory 820569-002 8GB 2133MHz 1.2v DDR4 shared memory 820570-002 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the memory module, follow these steps: Shut down the computer.
  • Page 59 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the following components: Service door (see Service door on page 37). Battery (see Battery on page 38).
  • Page 60 With the memory module at a 45-degree angle from the surface of the memory module compartment, press the module (2) into the memory module slot until it is seated. Gently press the memory module down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place.

  • Page 61: Hinge Cover

    Hinge cover Description Spare part number Hinge Kit for 14" products 840684-001 Hinge Kit for 15" products 840737-001 Hinge cover for 14" products 840685-001 Hinge cover for 15" products 840738-001 Hinge cover for 14" products with a touch screen 840686-001 Hinge cover for 15"...
  • Page 62 Reverse this procedure to replace the hinge covers. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 63: Base Enclosure

    Base enclosure IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Description Spare part number Base enclosure For 14" products 840657-001 For 15" products 840725-001 Before removing the base enclosure, follow these steps: Shut down the computer.
  • Page 64 Remove the two M2x3L screws (1), the two M2x1.5L 1 P0 screws (2), 1 M2.5x8L T8 screw (3), and 9 M2.6x6L T8 screws (4). Reverse this procedure to install the base enclosure. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 65: System Board

    System board Description Spare part number System board Discrete memory, Intel i5-7300U processor, and WWAN capability 916828-001 Discrete memory, Intel i5-7300U processor, Windows, and WWAN capability 916828-601 Discrete memory, Intel i7-7600U processor, and WWAN capability 916829-001 Discrete memory, Intel i7-7600U processor, Windows, and WWAN capability 916829-601 UMA memory, Intel i3-7100U processor 916830-001...
  • Page 66 Solid-state drive (see Solid-state drive (select products only) on page 41). WWAN module (see WWAN module (select products only) on page 42). WLAN module (see WLAN module on page 43). Optical drive (see Optical drive on page 45). Keyboard (see Keyboard on page 47).

  • Page 67: Fan And Heat Sink Assembly

    Lift the system board (4), and then remove it (5). Reverse this procedure to install the system board. Fan and heat sink assembly Description Spare part number Fan and heat sink assembly For 14" products with integrated graphics 840662-001 For 15" products with integrated graphics 840732-001 For 15"...
  • Page 68 Hard drive (see Hard drive on page 39). Solid-state drive (see Solid-state drive (select products only) on page 41). WWAN module (see WWAN module (select products only) on page 42). WLAN module (see WLAN module on page 43). Optical drive (see Optical drive on page 45).
  • Page 69 Lift the fan and heat sink assembly (3) to remove it. Reverse this procedure to install the fan and heat sink assembly. Component replacement procedures...

  • Page 70: Optical Drive Board

    Optical drive board Description Spare part number Optical drive board For products with an optical drive 840745-001 For products with an optical drive and a serial port (select products only) 840746-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the optical drive board, follow these steps: Shut down the computer.

  • Page 71: Top Cover And Touchpad

    Reverse this procedure to install the optical drive board. Top cover and TouchPad NOTE: The top cover spare part kit includes the TouchPad. Description Spare part number Top cover (includes TouchPad) Top cover for 14" products with a TouchPad 840719-001 Top cover for 14"...
  • Page 72 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the following components: Service door (see Service door on page 37). Remove the battery (see Battery on page Hard drive (see Hard drive on page...
  • Page 73 Turn the computer over, and then disconnect the power button board cable (1), the speaker cable (2), and the fingerprint reader board cable (3). Carefully disconnect the plastic clips (1) on the front edge, and then remove the top cover (1). Reverse this procedure to install the top cover.

  • Page 74: Rtc Battery

    Remove 4 Phillips screws (1), and then lift the TouchPad bracket (2) to remove it. RTC battery Description Spare part number RTC battery 651948-001 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 75 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the RTC battery, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Remove the following components: Service door (see Service door on page 37).

  • Page 76: Speaker

    Reverse this procedure to install the RTC battery. Speaker NOTE: The speaker spare part kit includes the speaker cable. Description Spare part number Speaker Kit 840700-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the speaker, follow these steps: Shut down the computer.

  • Page 77: Power Button Board

    Lift the speaker assembly to remove it.(3). Reverse this procedure to install the speaker. Power button board NOTE: The power button board spare part kit includes the cable. Description Spare part number Power button board For 14" products 840693-001 For 15" products 840744-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and...

  • Page 78: Fingerprint Reader (Select Products Only)

    WLAN module (see WLAN module on page 43). Optical drive (see Optical drive on page 45). Keyboard (see Keyboard on page 47). Hinge covers (see Hinge cover on page 53). Base enclosure (see Base enclosure on page 55). System board (see System board on page 57).
  • Page 79 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the fingerprint reader, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 80: Smart Card Reader

    Remove the cable (3), and then remove the fingerprint reader (4). Reverse this procedure to install the fingerprint reader. Smart card reader NOTE: The smart card reader spare part kit includes the metal shield Description Spare part number Smart card reader board (includes metal shield) For 14”...
  • Page 81 Solid-state drive (see Solid-state drive (select products only) on page 41). WWAN module (see WWAN module (select products only) on page 42). WLAN module (see WLAN module on page 43). Optical drive (see Optical drive on page 45). Keyboard (see Keyboard on page 47).

  • Page 82: Near Field Communication Module

    Near Field Communication module Description Spare part number Near Field Communication (NFC) module 840695-001 Near Field Communication (NFC) cable For 14" products 840661-001 For 15" products 840729-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the NFC module, follow these steps: Turn off the computer.
  • Page 83 Reverse this procedure to replace the panel. Component replacement procedures...

  • Page 84: Audio Board

    Audio board Description Spare part number Audio board 917458-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the audio board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 85 Reverse this procedure to replace the audio board. Component replacement procedures...

  • Page 86: Serial Board

    Serial board Description Spare part number Serial board (select products only) 840746-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the serial board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 87 Reverse this procedure to replace the serial board. Component replacement procedures...

  • Page 88: Display Assembly

    Slim panel for 15" products 721363-017 919316-001 Touch screen for 15" products (with camera and WWAN capability) 917522-001 Display bezel For 14" HP 640 products 840658-001 For 15" HP 650 products 840726-001 Webcam 800575-020 Before removing the display panel, follow these steps: Shut down the computer.
  • Page 89 Keyboard (see Keyboard on page 47). Hinge covers (see Hinge cover on page 53). Base enclosure (see Base enclosure on page 55). System board (see System board on page 57). Fan/heat sink assembly (see Fan and heat sink assembly on page 59).
  • Page 90 Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. If it is necessary to replace the display panel: Remove the four M2x3L P1 screws that secure the display panel to the display enclosure.
  • Page 91 Rotate the top of the display panel downward (1) onto the keyboard. Disconnect the cable from the connector (2), and then remove the panel (3). If it is necessary to replace the hinge brackets, remove the M2.5x2.5L P1 screws from each side (1), and then remove the hinge brackets (2).
  • Page 92 If it is necessary to replace the WLAN antenna cables, remove the 3 screws from each side (1), and then remove the WLAN antenna cables (2). If it is necessary to replace the WWAN antenna cables (select products only, remove the 3 screws from each side (1), and then remove the WWAN antenna cables (2).
  • Page 93 Detach the webcam (2) from the display enclosure. If it is necessary to replace the microphone board: Disconnect the cable (1) from the microphone board. Detach the microphone board (2) from the display enclosure. Reverse these procedures to reassemble and install the display assembly components. Display assembly...

  • Page 94: Computer Setup (Bios), Tpm, And Hp Sure Start

    Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Using a USB keyboard or USB mouse to start Computer Setup (BIOS) You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first disable FastBoot.

  • Page 95: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 96: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 97: Changing The Boot Order Using The F9 Prompt

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 98: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 99 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 100: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 101: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 102: Restore And Recovery

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 103: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 104: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 105: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP Recovery media from the HP Recovery partition.

  • Page 106: Specifications

    Specifications Computer specifications 14” products Metric U.S. Dimensions Width 34 cm 13.39 in Depth 23.7 cm 9.33 in Height (front to back) 2.7 cm 1.06 in Weight 1.95 or 2.07 kg (depending on 4.3 lb or 4.57(depending on configuration) configuration) Input power Operating voltage and current 19.5 V dc @ 2.31 –...
  • Page 107 15” products Metric U.S. Operating voltage and current 19.5 V dc @ 2.31 – 45 W 19.5 V dc @ 3.33 A – 65 W 19.5V@4.6A– 90W (select products only) Temperature Operating 5°C to 35°C 41°F to 95°F ‑20°C to 60°C ‑4°F to 140°F Nonoperating Relative humidity (noncondensing)

  • Page 108: 35.56 Cm (14-In) Display Specifications

    35.56 cm (14-in) display specifications 14.0 FHD AG WLED SVA 60%cg 300nits eDP Slim Touch Metric U.S. Active Area (W x H) 309.40 x 173.95 (mm) 12.18 x 6.85 in Dimensions (W x H) 320.9 x 205.6 mm 12.634 x 8.094 in Diagonal 35.56 cm 14 in...
  • Page 109 Metric U.S. Contrast Ratio 300:1 (typical) Refresh Rate 60 Hz Brightness 220 nits Pixel Resolution - Format 1366 x 768 (HD) Pixel Resolution - Configuration Backlight Color Gamut Coverage Color Depth 6 bits + Hi FRC Viewing angle SVA 45/45/25/35 Touch Enabled Optional Touch Point Supported...
  • Page 110 Metric U.S. Touch Enabled Optional Touch Point Supported 10-point multi-touch Other Features Pen Enabled 102 Chapter 9 Specifications...

  • Page 111: 39.62 Cm (15.6-In) Display Specifications

    39.62 cm (15.6-in) display specifications 15.6 FHD AG WLED SVA 60%cg 300nits eDP Slim 3.2mm Touch Metric U.S. Active Area (W x H) 344.2 x 193.5 (mm) 13.55 x 7.62 Dimensions (W x H) 360 x 224.3 (mm) max 14.17 x 8.83 in Diagonal 39.62 cm 15.6 in...

  • Page 112: Hard Drive Specifications

    Metric U.S. Refresh Rate 60 Hz Brightness 220 nits Pixel Resolution - Format 1366 x 768 (HD) Pixel Resolution - Configuration Backlight Color Gamut Coverage Color Depth 6 bits + Hi FRC Viewing angle SVA 45/45/25/35 Hard drive specifications HDD 500GB 7200RPM 7mm SATA Capacity 500 GB* Drive Weight...
  • Page 113 Capacity 1 TB * Drive Weight 90–95 g (0.198-0.21 lbs) Rotation Speed 5400 rpm Cache Buffer Up to 32 MB NAND Type/Size Height 7 mm Width 69.85 mm Interface ATA-8, SATA 3.0 Interface Transfer Rate 600 MB/sec Seek times (typical read, including setting) Single track 1.5-2 ms Average...
  • Page 114 Capacity 500 GB * Logical Blocks 976,773,168 Operating Temperature 0°C to 60°C (32°F to 140°F)[top cover temp] Security Features ATA security Other Features S.M.A.R.T., NCQ, Ultra DMA *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply.

  • Page 115: Solid-State Drive Specifications

    Capacity 500 GB * NAND Type/Size Height 7 mm (0.28 in) Width 69.85 mm (2.75 in) Interface ATA-8, SATA 3.0 Interface Transfer Rate 600 MB/sec Seek times (typical read, including setting) Single track 1.5 ms Average 12 ms Maximum 21 ms Logical Blocks 976,773,168 Operating Temperature...
  • Page 116 Form-Factor (I/O) M.2 2280 Capacity 128 GB NAND Type MLC/TLC Weight 6-10 g (0.01-0.02 lb) Height 2.3 mm (0.09 in) Width 22 mm (0.87 in) Interface ATA-8, SATA 3.0 Sequential Read Up to 535 MB/s Sequential Write Up to 515 MB/s Logical Blocks 250,069,680 Operating Temperature...
  • Page 117 Form-Factor (I/O) M.2 2280 Height 2.3 mm (0.09 in) Width 22 mm (0.87 in) Interface PCIe NVMe Gen3X4 Sequential Read Up to 260 MB/s Sequential Write Up to 1400 MB/s Logical Blocks 1,000,215,216 Operating Temperature 0° to 70°C (32° to 158°F) [ambient temp] Security Features ATA Security;...

  • Page 118: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 119 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 120: 11 Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 121 Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap to accept or to reject. Remove all power and system batteries for at least 24 hours.

  • Page 122: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 123 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage 115...

  • Page 124: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 125: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 126: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 127: Index

    Index components docking station support holes, AC adapter, spare part numbers 30 bottom 18 identifying 18 Antenna Kit, spare part numbers 30 display 10 drive light 19 audio board front 19 Dual-Mode DisplayPort, identifying removal 76 left side 9 spare part number 26, 76 rear 20 spare part numbers 76 right side 7...
  • Page 128 12 lights microphone mute 17 battery 19 using 17 caps lock 12 operating system, product HP PC Hardware Diagnostics (UEFI) drive 19 description 5 using 90 microphone mute 12 optical drive HP Recovery Manager num lk 12...
  • Page 129 94 spare part numbers 72 TPM settings 89 USB flash drive 95 smart card reader board using HP Recovery media 93 spare part number 24 USB 3.x charging port, identifying 7 recovery media smart card slot 9 USB 3.x port 8...
  • Page 130 USB Type-C charging port, identifying 8 vents, identifying 9, 18 video, product description 3 warranty period 20 webcam 10 removal 84 spare part number 80 webcam light, identifying 10 webcam, identifying 10 webcam/microphone module removal 85 Windows system restore point 92, 93 Windows application key, identifying 15 Windows key, identifying 15, 16...

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