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Related Manuals for Vectron POS TOUCH 15 II WIDE
Summary of Contents for Vectron POS TOUCH 15 II WIDE
- Page 1 User Manual POS TOuch 15 II WIde...
- Page 3 YOUR VECTRON DEALER:...
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Page 4: Table Of Contents
USER MANUAL POS TOuch 15 II WIde Contents 1. Notes ....................9 1.1. Target group of this user manual ................9 1.2. Dealer support ........................9 1.3. Scope of delivery ......................9 2. Terms, signs and signals..............11 2.1. Safety-related information ..................11 2.1.1. Warning..........................11 2.1.2. Warning symbol ......................11 2.1.3. Signal words ........................12 2.2. Notes ............................12 Notes on safety ................13 4. Device description ................15 4.1. - Page 5 Open GC ..........................37 7.4.2. Booking PLUs to a GC ....................38 7.4.3. Close GC ..........................38 7.4.4. Finalizing a GC .........................39 7.4.5. Separate invoicing of groups or single persons ..........40 7.4.6. Splitting single PLUs to another guest check ..........41 7.4.7. Moving all PLUs to another GC ................41 7.4.8. Transferring GCs to another operator ...............42 7.5. Working with hold buffers ..................42 7.6. Working with reports ....................42 7.7. Correction or void last entry ..................42 7.8. Print data server ......................43 © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification.
- Page 6 USER MANUAL POS TOuch 15 II WIde 8. Service and maintenance .............. 44 8.1. Cleaning ..........................44 8.2. Contacting the customer service .................44 Errors, possible reasons and troubleshooting ......45 10. Shutdown ..................48 11. Disposal .................... 49 12. Glossary .................... 50 13. Icons ....................51 14. EU Declaration of Conformity ............56 15. Accessories .
- Page 7 16. Other Vectron products ..............63 16.1. Stationary Vectron POS systems .................63 16.1.1. Vectron POS Touch 14 Wide ..................64 16.1.2. Vectron POS Touch 15 II ....................65 16.1.3. Vectron POS Touch 12 II ....................66 16.2. Mobile Vectron POS systems..................67 16.2.1. Vectron POS MobilePro III ..................67 16.3. Software ..........................68 16.3.1. Vectron Mobile App .....................68 16.3.2. Vectron Commander ....................69 16.3.3. Vectron Journal Tool....................69 16.3.4. Vectron POS PC ......................70 16.3.5. Digital Cloud Services ....................70 © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification.
- Page 8 USER MANUAL POS TOuch 15 II WIde...
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Page 9: Notes
1. Notes This user manual is part of the Vectron POS Touch 15 II Wide. Please read the whole document and in particular the chapter "Notes on safety" before working with the product. Keep the document so that it is available for all users at any time. Always enclose the required documents when forwarding the product to others. 1.1. Target group of this user manual End users of the Vectron POS Touch 15 II Wide and Vectron specialist retailers. 1.2. Dealer support Your Vectron specialist retailer has programmed the POS Touch 15 II Wide for you and is your contact partner for questions concerning the programming. If necessary, he will be glad to support you during initial start-up and will train you in using your POS system. 1.3. Scope of delivery Vectron POS Touch 15 II Wide Stand S400 (10300001 - variant 1) Standard shipment Vectron POS Touch 15 II Wide POS system incl. stand S400 Housing Touch 15 port cover Power supply Vectron PS60 Operator lock Vectron L10 with four operator keys; mounting variable at all four sides Two port covers each for SD card and SIM card slot Mains cable Vectron POS software with licence Security and installation instructions Dispatch box © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification. - Page 10 USER MANUAL POS TOuch 15 II WIde Vectron POS Touch 15 II Wide Stand S400 (10300001 - variant 1) Optional accessories Operator lock Vectron L21, Vectron L30 Customer display Vectron C56, Vectron C75, Vectron C100 Vectron POS Touch 15 II Wide (10300001 - variant 2) Standard shipment Vectron POS Touch 15 II Wide POS system Housing Touch 15 port cover Power supply Vectron PS61 Operator lock Vectron L10 with four operator keys; mounting variable at all four sides...
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Page 11: Terms, Signs And Signals
2. Terms, signs and signals 2.1. Safety-related information These instructions contain introductory safety information and specific warnings for your POS system POS Touch 15 II Wide. 2.1.1. Warning A SIGNAL WORD Type and source of danger Consequence of non-compliance A Averting of a danger 2.1.2. Warning symbol Warning Meaning symbol Warning symbols for instructions warning of injuries. General warning symbol. Special warning symbol for hazards due to crushing. Special warning symbol for hazards due to electric shock. © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification. -
Page 12: Signal Words
USER MANUAL POS TOuch 15 II WIde 2.1.3. Signal words Signal word Meaning The signal word "DANGER" indicates a danger with high risk, which will A DANGER result in death or severe injury if it is not avoided. The signal word "WARNING" indicates a danger with medium risk, which A WARNING could result in death or severe injury if it is not avoided. The signal word "CAUTION" indicates a danger with low risk, which could A CAUTION result in minor injuries if it is not avoided. The signal word "NOTICE" indicates a danger which could result in A NOTICE material damage if it is not avoided. 2.2. Notes This sign refers to information that can be helpful when operating your POS Touch 15 II Wide. -
Page 13: Notes On Safety
3. Notes on safety A DANGER Deadly shock caused by damaged POS system components A Disconnect the mains cable from the power grid in case of damage. A Contact your Vectron specialist retailer if POS system components are damaged. A CAUTION Pinching of fingers when aligning the screen The gap between the screen housing and the joint changes during alignment. A Do not insert your fingers between the screen housing and the joint. A Before aligning the screen see the notes in chapter 6.2 “Aligning the screen” on page 29. Danger of tripping and damaging device caused by device cables lying unprotected in the room. - Page 14 USER MANUAL POS TOuch 15 II WIde A NOTICE Malfunctions caused by faulty programming A Only change the programming when your are absolutely sure of the effects this will have. A Protect the programming and program functions with passwords. A Your Vectron specialist retailer will support you should you have questions on program- ming or will program the POS system according to your requirements. Damage of touch screen caused by unsuitable objects A Please touch the screen exclusively with fingers or the provided stylus. Burn-in effect through static image content Static image content allows shadow images to remain permanently visible on the display. A Configure the screen saver.
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Page 15: Device Description
4. Device description 4.1. Intended use X The POS Touch 15 II Wide is a stationary POS system for the processing of order and payment transactions. X The POS Touch 15 II Wide may be used under ambient conditions as defined in chapter 5 “Technical data” on page 23. X To operate the POS Touch 15 II Wide use exclusively original Vectron acces- sories or Vectron-approved accessories. X The Vectron Systems AG does not accept liability for damages or injuries resulting from improper use. X The operating company of the POS Touch 15 II Wide is responsible for saving and backup of data that was created with the POS Touch 15 II Wide. X The operating company of the POS Touch 15 II Wide is responsible for processing the data in accordance with the legal demands. © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification. -
Page 16: Pos System
USER MANUAL POS TOuch 15 II WIde 4.2. POS system 4.2.1. Front view Fig. 1: Front view Pos. Designation Description Brightness sensor The brightness sensor measures the illuminance. Touch screen Data input with stylus or fingers. Housing Housing of POS system. Stand The power supply can be mounted into the stand. Operator lock Sign in- and and out to the system via operator key. 2 USB ports Connection for external devices and storage media. -
Page 17: Rear View
4.2.2. Rear view Fig. 2: Rear view Pos. Designation Description Customer display This cover can be removed for connection of a customer port cover display. Joint The joint serves for tilting the housing to adjust the display to your angle of view. Port cover Cover for ports (see in chapter 4.2.3 “Ports and connections” on page 18). Stand cover Cover for the power supply. Stand cover locking Push button for removing the stand cover. © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification. -
Page 18: Ports And Connections
USER MANUAL POS TOuch 15 II WIde 4.2.3. Ports and connections 4 5 6 7 8 9 10 11 12 Fig. 3: Detailed view of ports and connections Pos. Designation Description Connecting cable Connecting cable for logo light of stand logo light Loudspeaker USB ports Six USB 2.0-ports for external devices and storage media. Network interface 10/100/1000 Base-T; Ethernet. Serial ports Six serial ports for external devices, RJ45. SIM-card slot For standard Mini-SIM cards (25 x 15 mm). SD-card slot For SD-cards up to 4 GB and SDHC-cards up to 32 GB. Audio connection Connection for stereo loudspeaker. -
Page 19: Dimensions (In Mm And Inch)
4.2.4. Dimensions (in mm and inch) (9.8") (9.8") (10.4") (15.6") Fig. 4: Vectron POS Touch 15 II Wide Stand S400 (10300001 - variant 1) (2.1") (15.6") (3.0") Fig. 5: Vectron POS Touch 15 II Wide (10300001 - variant 2) © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification. -
Page 20: Power Supplies And Mains Cable
USER MANUAL POS TOuch 15 II WIde 4.3. Power supplies and Mains cable 4.3.1. Power supply Vectron PS60 Fig. 6: Power supply unit Vectron POS Touch 15 II Wide Pos. Designation Description Power supply plug The power supply plug is put into the power connector of the POS Touch 15 II Wide. Female connector The power supply plug of the power cable is plugged into the connector. Label Product designation and serial number Power cable... -
Page 21: Power Supply Vectron Ps61
4.3.2. Power supply Vectron PS61 Fig. 7: Power supply unit Vectron POS Touch 15 II Wide Pos. Designation Description Power supply plug The power supply plug is put into the power connector of the POS Touch 15 II Wide. Female connector The power supply plug of the power cable is plugged into the connector. Label Product designation and serial number Power cable © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification. -
Page 22: Mains Cable
USER MANUAL POS TOuch 15 II WIde 4.3.3. Mains cable Fig. 8: Mains cable Pos. Designation Description Cable coupler The power supply plug is plugged into the connector. Safety plug The safety plug is put into a socket. The picture of the safety plug may differ from actual product. 4.4. Vectron POS software The functions that you can use with the installed Vectron POS software depend on the used software version and the programming. Your Vectron specialist retailer will support you should you have questions on programming or will program the POS system according to your requirements. -
Page 23: Technical Data
5. Technical data 5.1. POS Touch 15 II Wide POS system Technical data of the Vectron POS Touch 15 II Wide POS system Display diagonal 396 mm (15.6") Display type TFT-LCD Display lighting LED backlight Display size (active) 344 x 193.5mm Display resolution 1366 x 768 Pixel Colours True Color Input Touch screen (projective-capacitive) Processor i.MX 6, DualLite, 1GHz Main memory... -
Page 24: Power Supply Vectron Ps60 / Ps61
USER MANUAL POS TOuch 15 II WIde Technical data of the Vectron POS Touch 15 II Wide POS system 0.5 W in standby mode Temperature Storage: -10 to 50 °C Operation: 0 to 40 °C Dimensions (W x H x D) Variant 1: ca. 396 x 374 x 250 mm (depending on tilt angle / with port cover, without operator lock) Variant 2: ca. 396 x 245 x 52 mm (with port cover, without operator lock) Weight Variant 1: ca. 9.8 kg Variant 2: ca. 3.9 kg Certified 5.2. Power supply Vectron PS60 / PS61 Technical data of the power supply Vectron PS60 / PS61... -
Page 25: Vectron Pos Software
5.3. Vectron POS software Technical data of the Vectron POS software PLUs 1.000.000* Departments 65,535* Operator 2,000* GC/Customer memory 65,535* Cash registers per 200* network Printers per network 100* Graphic user interface Gesture recognition (swipe) for fast navigation Use of own images and icons also with transparency channel predefined high-resolution fonts myVectron Cloud-based myVectron services; integrated customer loyalty tools (e.g. individual campaigns, automatic processing of collection points, discount campaigns, vouchers) Specific features All the server functions of the POS Touch 15 II Wide Light can be used exclusively with a mobile or hybrid Vectron POS system. - Page 26 USER MANUAL POS TOuch 15 II WIde Technical data of the Vectron POS software Theoretical maximum values, which can only obtained with special programming and optimum hardware equipment. The available functions also depend on the software version used and the programming of the POS system. Contact your Vectron specialist retailer for assessment/realization of your actual demands.
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Page 27: Start-Up
6. Start-up Your Vectron specialist retailer has programmed the POS Touch 15 II Wide for you. If necessary, he will be glad to support you during initial start-up and will train you in using your POS system. 6.1. Setting up the POS Touch 15 II Wide 6.1.1. Selecting the set-up site for the POS Touch 15 II Wide X Set up the POS Touch 15 II Wide in a well ventilated room with a temperature of between 0 and 40°C. X The POS Touch 15 II Wide must not be covered during operation. X Select the setup site so that the POS Touch 15 II Wide is not exposed to direct sunlight. X Place the POS Touch 15 II Wide on a stable, even surface with sufficient space. X Make sure that no liquids can flow over the POS Touch 15 II Wide, the power supply unit or the mains cable. X Route the cables so that they are not subjected to tension. X Route the cables in such a way that nobody can trip over them. X When mounting the POS Touch 15 II Wide on a wall, ensure that the wall and the suspension elements used have sufficient load-bearing capacity. © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification. -
Page 28: Connecting The Pos Touch 15 Ii Wide To The Power Supply
USER MANUAL POS TOuch 15 II WIde 6.1.2. Connecting the POS Touch 15 II Wide to the power supply A CAUTION Danger of tripping and damaging device caused by device cables lying unprotected in the room. A Route the device cables so that they do not pose a potential hazard! A Route the cables so that they are not subjected to tensile loading. -
Page 29: Aligning The Screen
6.2. Aligning the screen A CAUTION Pinching of fingers when aligning the screen The gap between the screen housing and the joint changes during alignment. A Do not insert your fingers between the screen housing and the joint. A NOTICE Damage of housing by exceeding the inclination. A Do not incline the screen beyond the horizontal position. X Adjust the screen to your field of vision by tilting the housing. Fig. 9: Aligning the screen © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification. -
Page 30: Operation
USER MANUAL POS TOuch 15 II WIde 7. Operation Buttons that are mentioned in this chapter and that can be displayed as graphical elements, are shown in chapter 13 “Icons” on page 51. 7.1. Switching the POS Touch 15 II Wide on and off 7.1.1. Switching on the POS Touch 15 II Wide If the POS Touch 15 II Wide in chapter 6 “Start-up” on page 27 you can switch on your POS system. X Shortly press the on-/off key to switch on the POS Touch 15 II Wide. Fig. 10: Switching the POS Touch 15 II Wide on and off 7.1.2. Switching off the POS Touch 15 II Wide X Shortly press the on-/off key to switch off the POS Touch 15 II Wide. -
Page 31: Pos Touch 15 Ii Wide Restart
7.1.3. POS Touch 15 II Wide Restart X Shortly press the on-/off key to switch off the POS Touch 15 II Wide. X Wait for about 10 seconds. X Shortly press the on-/off key to switch on the POS Touch 15 II Wide. 7.2. User interface In this chapter we describe an example configuration of the POS software. Programming and configuration of your POS system may differ conside- rably from this example. Your Vectron dealer has programmed the POS Touch 15 II Wide for you and is your contact partner for questions concerning the programming. After having started and switched on the POS Touch 15 II Wide your POS system is ready for data input. A NOTICE Damage of touch screen caused by unsuitable objects. A Please touch the screen exclusively with fingers or the provided stylus. © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification. -
Page 32: Registration Surface
USER MANUAL POS TOuch 15 II WIde 7.2.1. Registration surface 15 14 Fig. 11: Registration surface Pos. Designation Description Status Vectron Connect. Functions Selection of program functions. Manager functions Selection of program functions for the manager. Correction PLUs that were entered by mistake are immediately removed again from the open receipt display. Void Already booked PLUs can be cancelled again. Note Handwriting bonVito Overview of possible bonVito marketing campaigns. Payment Change to payment GUI. Cash Final cash payment. Main groups Selection of main groups. Scrolling in PLU Show previous or more PLUs. selection Departments... - Page 33 Pos. Designation Description PLUs PLU of the selected department. Open balances Overview of open tables. To open a table for bookings enter the table no. to the numeric pad and press the button <GC>. Numeric pad Number input Info/Entry Display of "last entry" or result of last entry. Receipt-, invoice- Display of different booking data and GC display Discount Application of selected discount. VIP sale VIP sale discount Take away Change to tax rate for take away sales Operator Login of operator. Status display Display of logged-in operator/journal/date/time Favourites For accelerated selection of favorites stored in the programming. © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification.
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Page 34: Payment User Interface
USER MANUAL POS TOuch 15 II WIde 7.2.2. Payment user interface Fig. 12: Payment user interface Pos. Designation Description Back Back to registration surface. Open balances Overview of open tables. Cash Final cash payment. Card payment Select from cashless payment options. bonVito Select from payment and card charging. Open balances Overview of open tables. Table map Table map overview. Info/Entry Display of "last entry" or result of last entry. Balance view In field "Receipt" you see the sum of current PLUs on a receipt. In field "Sales" you see the total of all PLUs booked to a GC. Target GC/target Display of target GC/target receipt for GC split or GC move. receipt... - Page 35 Pos. Designation Description GC split Single PLUs of a GC are invoiced separately or moved to another GC. With receipt Print of next invoice as entertainment expenses. No invoice No invoice print for the next invoice. Move All PLUs of one GC are moved to another one. Opened GC Display of all bookings of the opened GC. © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification.
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Page 36: Log In And Out At The Pos Touch 15 Ii Wide
USER MANUAL POS TOuch 15 II WIde 7.3. Log in and out at the POS Touch 15 II Wide You can program two types of operator login. If you want to login by operator key, please continue in chapter 7.3.2 “Login via operator key” on page 36. If you don't have an operator key, please continue in chapter 7.3.1 “Login via operator button” on page 36. 7.3.1. Login via operator button A NOTICE Damage of touch screen caused by unsuitable objects. A Please touch the screen exclusively with fingers or the provided stylus. X Enter the operator number to the numeric pad. X Press the button <Operator>. X Enter the secret code if it is required. X For confirmation press <Enter> to log in this operator. The operator name appears in the status display. Log out X To log out the operator press the <Operator> button or on his name in the... -
Page 37: Working With Guest Checks (Gc)
Each operator key has a unique number. Your operator key number is stored in the operator administration. By means of this assignment the Vectron POS software recognizes which operator is logged in to the POS system and activates the programmed operator rights. X Approach the key to the operator lock. X Enter the secret code if it is required. X For confirmation press <Enter> to log in this operator. The operator name appears in the status display. Logout X Remove the key from the operator lock. 7.4. Working with guest checks (GC) The "GC" function serves for invoicing groups or single persons. 7.4.1. Open GC In order to store GC bookings you first have to open a guest check. GCs that already contain bookings but were not yet invoiced (open GCs), can be opened again with this function. It depends on your operator rights whether you can just open your own GCs or those of other operators as well. X Enter the number of the guest check. X Press the <GC> to open the guest check. X Press the <Open GCs> button. © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification. -
Page 38: Booking Plus To A Gc
USER MANUAL POS TOuch 15 II WIde The list of open GCs is displayed. X To re-open a GC press on the respective entry in the list. 7.4.2. Booking PLUs to a GC X Open the GC to which you want to enter PLUs as described in chapter 7.4.1 “Open GC” on page 37. X Select a main group (food, drinks, other). X Select a department. X Press the desired PLUs on the PLU selection list. X For multiple booking of a PLU you can enter the desired number on the keyboard and select the respective PLU. The display shows the sum of desired PLUs. 7.4.3. Close GC If you close a table to which no PLUs were booked it will not be displayed in the list of open GCs. When you close a GC, bookings for this GC are stored. There are several ways to close a GC. X Press the <GC> button. X Open a new GC as described in chapter 7.4.1 “Open GC” on page 37. -
Page 39: Finalizing A Gc
7.4.4. Finalizing a GC Various media are available for finalization. You can select e.g. cash- or credit card payment. The GC is closed after finalization and no longer appears in the list of open GCs. The bookings are stored in the journal. The receipt to be printed depends on the programming. 7.4.4.1. Cash payment Example 1: The customer pays the exact amount. X Open the GC that you want to finalise as described in chapter 7.4.1 “Open GC” on page 37. X Press the <Cash> button. Example 2: POS system calculates the change. X Open the GC that you want to finalise as described in chapter 7.4.1 “Open GC” on page 37. X Enter the amount you got from the customer on the keyboard. Please note that the amount has to be entered in cent here. Example: 50 € have to be entered as 5000. X Press the <Cash> button. The change amount is displayed. © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification. -
Page 40: Separate Invoicing Of Groups Or Single Persons
USER MANUAL POS TOuch 15 II WIde 7.4.4.2. Other media X Open the GC that you want to finalise as described in chapter 7.4.1 “Open GC” on page 37. X Press the <Payment> button. The payment user interface appears. X Press the button of the desired media. 7.4.5. Separate invoicing of groups or single persons The GC split function can only be carried out if all PLUs of the GC have been booked. Close the open GC as described in chapter 7.4.3 “Close GC” on page 38. X Open the GC that you want to split as described in chapter 7.4.1 “Open GC” on page 37. X Press the <Payment> button. X Press the <Split> button. X In window "open GC" press the PLUs that you want to split. This moves a PLU to the window "target GC/receipt". X After having selected all the desired PLUs press the button for the desired media to invoice the split PLUs. -
Page 41: Splitting Single Plus To Another Guest Check
The GC split function can only be carried out if all PLUs of the GC have been booked. Close the open GC as described in chapter 7.4.3 “Close GC” on page 38. X Open the GC that you want to split as described in chapter 7.4.1 “Open GC” on page 37. X Press the <Payment> button. X Enter the number of the table, to which the PLUs are to be split. X Press the <Split> button. In window "target GC/receipt" you see the number of the GC, to which the PLUs are to be split. X In window "open GC" press the PLUs that you want to split. This moves a PLU to the window "target GC/receipt". X After having selected all the desired PLUs press the <GC> button. The selected PLUs will be split. 7.4.7. Moving all PLUs to another GC The "GC move" function can only be carried out if all PLUs of the GC have been booked. Close the open GC as described in chapter 7.4.3 “Close GC” on page 38. X Open the GC that you want to move as described in chapter 7.4.1 “Open GC” on page 37. X Press the <Payment> button. X Enter the number of the table, to which the PLUs are to be moved. X Press the <Move> button. © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification. -
Page 42: Transferring Gcs To Another Operator
USER MANUAL POS TOuch 15 II WIde All PLUs of the open GC are moved to the selected GC. 7.4.8. Transferring GCs to another operator This function serves for transferring a guest check to another operator. This function can be enabled optionally. 7.5. Working with hold buffers The hold buffer function allows several operators to work simultaneously at one POS system. The first operator opens a hold buffer, signs in and books the PLUs. If a second operator wants to use the POS system in the meantime, he presses a new hold buffer button, signs in and books the PLUs. The operators' bookings are stored in the respective hold buffer until media finalization. This function can be enabled optionally. 7.6. Working with reports Reports serve for evaluating data that were stored in the POS system. With Vectron POS software you can create two types of reports, X-reports and Z-reports: Z-reports are final reports where the data is deleted from the booking memory. X-reports are intermediate reports, where the data is just polled. 7.7. Correction or void last entry This function can be enabled optionally. -
Page 43: Print Data Server
7.8. Print data server Each POS system in network can be programmed to work as print data server in addition to the POS system function. A print data server serves for receiving print data from another POS system in network, for processing them and printing them on a locally connected printer. You can install several print data servers. Orders that you enter to your POS Touch 15 II Wide can be printed automatically in the kitchen for example. After the payment the POS system can print the invoice automatically at the counter for example. © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification. -
Page 44: Service And Maintenance
USER MANUAL POS TOuch 15 II WIde 8. Service and maintenance 8.1. Cleaning A DANGER Deadly shock caused by liquid entry. A Do not open the Vectron POS Touch 15 II Wide or the power supply. A Switch off the POS Touch 15 II Wide prior to cleaning as described in chapter 10 “Shut- down” on page 48. A CAUTION Aggressive cleansers can damage the housing surface. A Do not use any scouring or dissolving agents for cleaning. If necessary clean the housing surface with a smooth, lint-free cloth. A In case of strong contamination you can dampen the cloth with water or with a mild, residue-free cleanser. 8.2. Contacting the customer service... -
Page 45: Errors, Possible Reasons And Troubleshooting
Troubleshooting The The safety plug is not put into a Put the safety plug of the POS Touch 15 II Wide voltage-carrying outlet. supplied mains cable to an cannot be switched earthed socket to which alternating current between 110 and 240 volts is connected and which is protected with a residual-current circuit breaker. The power supply plug is not put Put the power supply plug into into the power connector of the the power connector of the .POS Touch 15 II Wide POS Touch 15 II Wide. The On/Off key is damaged. Contact your Vectron specialist retailer. The power supply is damaged. Contact your Vectron specialist retailer. The POS Touch 15 II Wide is Contact your Vectron specialist damaged. retailer. The The signed-in operator is not Contact your Vectron specialist POS Touch 15 II Wide authorized for the respectiv retailer. does not react to function. your entries. The Vectron POS software is Reboot the POS Touch 15 II Wide malfunctioning. - Page 46 USER MANUAL POS TOuch 15 II WIde Errors Possible reasons Troubleshooting The was switched off while Restart with the operator key the operator key was inserted; plugged in or delete the hold then, the operator key was buffers in the programming. removed.POS Touch 15 II Wide The The POS Touch 15 II Wide is Press the On/Off key POS Touch 15 II Wide switched off. as described in chapter does not display 7.1.1 “Switching on the anything. POS Touch 15 II Wide” on page The screen saver is active. Touch the screen with the stylus or with a finger. The Vectron POS software is Contact your Vectron specialist malfunctioning. retailer. The power supply is damaged. Contact your Vectron specialist retailer. The is Contact your Vectron specialist damaged.POS Touch 15 II Wide...
- Page 47 Errors Possible reasons Troubleshooting The sound reproduction was Contact your Vectron specialist neither programmed nor confi- retailer. gured. The loudspeakers are damaged. Exchange the loudspeakers. The audio port is damaged. Contact your Vectron specialist retailer. Login via operator The operator lock was neither Contact your Vectron specialist key is not possible. programmed nor configured. retailer. Operator lock or operator key Contact your Vectron specialist are damaged. retailer. © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification.
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Page 48: Shutdown
USER MANUAL POS TOuch 15 II WIde 10. Shutdown Shut down the POS Touch 15 II Wide if you do not use it for a longer time. X Shortly press the on-/off key to switch off the POS Touch 15 II Wide. Fig. 13: POS Touch 15 II Wide Switching off the X Unplug the safety plug of the mains cable from the socket. X Remove all the cables that are connected to the POS Touch 15 II Wide. X Store the POS Touch 15 II Wide in a room with temperature of between -20 and 60 °C. -
Page 49: Disposal
11. Disposal Directive 2012/19/EU (WEEE) Waste electric and electronic equipment must not be disposed of together with domestic waste. Vectron Systems AG takes back waste electric and electronic equipment that has been used for commercial purposes and that was produced by or on behalf of the company. The company disposes of the waste electric and electronic equipment properly. The legal take-back obligation applies for devices that were put on the market after 13 August 2005. In addition, Vectron Systems AG extends this obligation to all devices that have been put on the market as of 1 January 2004.Please send back waste electric and electronic equipment that was produced by or on behalf of Vectron Systems AG as well as their accessories in the original packaging, marked "Waste electric and electronic equipment" franco domicile to Vectron Systems WEEE reg. no. DE 91733199 © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification. -
Page 50: Glossary
USER MANUAL POS TOuch 15 II WIde 12. Glossary This chapter explains the terms that are used in context with the POS Touch 15 II Wide. Term Definition Booking memory Memory that stores every booking of the operators. Button A button is programmed in the POS system and releases commands. Flash memory Memory in which data is kept even after the voltage supply was switched off. GC server POS system, which in the ECR network takes over the central guest check management. Icon Pictograph used in graphical user interfaces. When touching or clicking on icons you call functions of the Vectron POS software. Liquid Crystal Display Media finalization Method for finalizing an invoice. Media are for example cash- and credit card payment. Payment interface Surface that is displayed on the screen. Here you can make payments using different media. -
Page 51: Icons
13. Icons Icons are graphics that symbolize defined functions. Icons mark defined spaces on the screen, which are called buttons. By touching the buttons on the screen of POS Touch 15 II Wide you call functions or select PLUs.This chapter lists the icons integrated in Vectron POS software and explains their meaning. Furthermore, you can load additional icons. Icon Meaning Icon Meaning Vectron POS Cursor left Centered Cursor right Left assigned Page up Right assigned Page down Enter Field left Field up Field right Field down Shift © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification. - Page 52 USER MANUAL POS TOuch 15 II WIde Icon Meaning Icon Meaning Shift lock Browser / mask Editor Search by text New record Send Delete records Load Print Save Next record Network Prev. record Clear Goto record Escape Select Mode Mark Take away Mark Cancel receipt...
- Page 53 Icon Meaning Icon Meaning Receipt copy Recall invoice Guest count Invoice copy Inhouse Seat split No invoice Void Operator Void last entry Manager functions only Open operator GCs GC 0 Seat number Split table PLUs Transfer GC Invoice GC moven Load invoice Table map © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification.
- Page 54 USER MANUAL POS TOuch 15 II WIde Icon Meaning Icon Meaning Enter GC text Print format shift X reports Received amount Z reports VIP sale Subtotal GC Journal Subtotal Price Deposit Table reservations Paid out Department DPT Operator report Department WG Receipt on Cash Receipt off Media Data input Cold drinks...
- Page 55 Icon Meaning Icon Meaning Hot drinks Starters Side dishes Wine Beer Vegetables Icecream Salad Fish myVectron Meat Screen saver Drinks Main courses Desserts Pizza Spirits © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification.
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Page 56: Eu Declaration Of Conformity
USER MANUAL POS TOuch 15 II WIde 14. EU Declaration of Conformity Manufacturer Vectron Systems AG Willy-Brandt-Weg 41 D-48155 Münster Device type Stationary POS system Vectron POS Touch 15 II Wide Type designation The manufacturer declares that the above product complies with the essential protection requirements laid down in the Council Directives on electrical and electronic products, in accordance with Directive 2001/95/EC. The below- mentioned standards that were harmonised under the relevant directives were applied: This declaration is made in authority for the manufacturer resident in the European Union. Directive Standards 2014/30/EC EN 55032 Kl. B:2012; EN 55024:2010, EN 61000-3-2:2014; Directive on electroma- EN 61000-3-3:2013 gnetic compatibility... -
Page 57: Accessories
15. Accessories At this point we would like to inform you about the accessories you can purchase for the POS Touch 15 II Wide. For more information and the technical data for accessories please see the website at www.vectron-systems.com. For questions concerning our products please contact your Vectron specialist retailer. 15.1. Operator lock systems You can log in to the POS Touch 15 II Wide via an operator lock system. Various operator lock systems can be mounted to the POS Touch 15 II Wide. 15.1.1. Lock L10 POS Touch 15 II Wide Fig. 14: Lock L10 POS Touch 15 II Wide © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification. -
Page 58: Lock L21 Pos Touch 15 Ii Wide
USER MANUAL POS TOuch 15 II WIde 15.1.2. Lock L21 POS Touch 15 II Wide Fig. 15: Lock L21 POS Touch 15 II Wide 15.1.3. Lock L30 POS Touch 15 II Wide Fig. 16: Lock L30 POS Touch 15 II Wide... -
Page 59: Customer Displays
15.2. Customer displays The Vectron customer displays allow you to display texts and graphics to inform your customers about offers, for example. 15.2.1. Customer display Vectron C56 The customer display Vectron C56 is mounted to the housing of the POS system or to a stand. The Vectron C56 has a screen diagonal of 13.16 cm (5.2") on which 2 x 20 characters can be displayed. Texts and graphics can be displayed on the customer display. The Vectron C56 has a resolution of 240 x 64 pixels. Fig. 17: Customer display Vectron C56 © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification. -
Page 60: Customer Display Vectron C75
USER MANUAL POS TOuch 15 II WIde 15.2.2. Customer display Vectron C75 The customer display Vectron C75 is mounted to the housing of the POS system or to a stand. The Vectron C75 has a screen diagonal of 17.78 cm (7"). Texts and graphics can be displayed on the customer display. The Vectron C75 has a resolution of 800 x 480 pixels. Fig. 18: Customer display Vectron C75... -
Page 61: Customer Display Vectron C100
15.2.3. Customer display Vectron C100 The 10.4" customer display Vectron C100 can be used to display sales information as well as logos and advertising images. The pictures can also be displayed as a slideshow. In addition, it is possible to trigger certain actions/texts on the display depending on the situation. The C100 can be mounted directly to the stationary systems Vectron POS Mini II, Vectron POS Vario II, Vectron POS Touch 12, Vectron POS Touch 15 and Vectron POS Touch 15 II Wide. Alternatively, the customer display is available in a stand version, which is also compatible to the Vectron POS SteelTouch II. The high-resolution graphic display with LED backlight can be freely adjusted in the angle of inclination for optimum alignment to the customer's position. Fig. 19: Customer display Vectron C100 © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification. -
Page 62: Extension Cable Vectron Ps60
USER MANUAL POS TOuch 15 II WIde 15.3. Extension cable Vectron PS60 The extension cable Vectron PS60 prolongs the cable of the Vectron PS60 power supply. Fig. 20: Extension cable Vectron PS60 15.4. Stylus Vectron PCT The stylus serves for entering data via the touch screen of the POS Touch 15 II Wide. Fig. 21: Stylus Vectron PCT... -
Page 63: Other Vectron Products
16. Other Vectron products Here we would like to inform you about additional Vectron products. For more information and the technical data of Vectron products please see the website at www.vectron-systems.com.. For questions concerning our products please contact your Vectron specialist retailer. 16.1. Stationary Vectron POS systems Stationary Vectron POS systems with fast and reliable Vectron hardware are perfectly suited to single station use. Their special server attribute also allows data exchange with other stationary and mobile Vectron POS systems. The large product range provides the ideal Vectron POS system for any appli- cation. © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification. -
Page 64: Vectron Pos Touch 14 Wide
USER MANUAL POS TOuch 15 II WIde 16.1.1. Vectron POS Touch 14 Wide The Vectron POS Touch 14 Wide has a 358 mm screen (14,1"). Data is entered via touch screen. Fig. 22: Vectron POS Touch 14 Wide... -
Page 65: Vectron Pos Touch 15 Ii
16.1.2. Vectron POS Touch 15 II The Vectron POS Touch 15 II has a 381 mm screen (15"). Data is entered via touch screen. Fig. 23: Vectron POS Touch 15 II © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification. -
Page 66: Vectron Pos Touch 12 Ii
USER MANUAL POS TOuch 15 II WIde 16.1.3. Vectron POS Touch 12 II The Vectron POS Touch 12 II has a 307 mm screen (12.1"). Data is entered via touch screen. Fig. 24: Vectron POS Touch 12 II... -
Page 67: Mobile Vectron Pos Systems
16.2. Mobile Vectron POS systems 16.2.1. Vectron POS MobilePro III The Vectron POS MobilePro III is a robust and completely water-tight mobile POS system that is suitable for indoor- and outdoor use. The high-quality TFT-LCD with glass surface and background lighting and provides good legibility in daylight and artificial light. Thanks to the practical combination of capacitive touch and keyboard it is fast to operate and is therefore particularly recommended for companies with high customer frequency or at peak times. The POS system is light and ergonomically shaped for comfortable operation. Fig. 25: Vectron POS MobilePro III © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification. -
Page 68: Software
USER MANUAL POS TOuch 15 II WIde 16.3. Software 16.3.1. Vectron Mobile App The new ECR app for hospitality professionals is so easy to operate that you will be familiar with all the functions within minutes. At the same time the app provides you all the comfort you require for mobile cashing. Fig. 26: Vectron Mobile App... -
Page 69: Vectron Commander
16.3.2. Vectron Commander The Vectron Commander is the communication- and evaluation software for Vectron POS systems. You can use the software on computers with operating system Microsoft® Windows®. With the Vectron Commander you can retrieve, evaluate and manage the data of the Vectron POS systems. The software helps you get an overview on sales, order, and the working times of your staff. Data can be sent to and received from several POS systems simultaneously. The Vectron Commander has an integrated user rights management, which serves for assigning every user individual rights.The Vectron POS Anywhere function enables you to connect via network or modem to POS sytems and control them remotely and to monitor operating procedures.The Vectron Commander can be used as interface between external like e.g. ERP systems and POS systems. 16.3.3. Vectron Journal Tool The Vectron Journal Tool is a tool for evaluating, archiving and analyzing the POS system journal data that was read out by means of the Vectron Commander. Companies of all trades profit in the same way from the numerous functions. All the sales transactions and activities are displayed in detail; suspicious receipts are filtered. The tool detects and displays the respective transactions for each receipt (e.g. subtotal GC, split receipt, invoice). You can install the software on commercial PCs, using a Microsoft-SQL database. © Vectron Systems AG | Current as of 11/19 | Subject to error and technical modification. -
Page 70: Vectron Pos Pc
USER MANUAL POS TOuch 15 II WIde 16.3.4. Vectron POS PC Vectron POS PC is software that you can use on computers with operating system Microsoft® Windows®. You can use the software in addition to the usual Windows applications like e-mail-, office- and ERP applications. The Vectron POS PC software is compatible to all mobile and stationary Vectron POS systems, Vectron Commander and Vectron Journal Tool. 16.3.5. Digital Cloud Services Digital Cloud Services are offered under the brand names myVectron and bonVito. The spectrum ranges from loyalty and payment functions to online reservations and online reporting. All the services are directly connected to the POS system.
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