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Sound troubleshooting–
headphones and earphones
aving trouble with your audio? Find answers here.
Snapping, crackling, popping, or no audio on one side
1. Make sure the 3.5 mm audio jack is fully plugged in. The straight input connects to your
headset, and the L-shaped input connects to your audio device.
2. Check that your audio source is on and working.
3. If your audio source is a computer or laptop, try adjusting the configuration settings.
4. If you still hear distorted sound, try a different audio source and an alternate cable.
Volume too high
Turn the source volume down.
Phone not responding to button presses
Make sure that the headset plug is securely connected. For multi-press functions, vary
the speed of presses when
you use the
remote/mic.
1.
2.
3.
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Related Manuals for Beats Solo Pro
Summary of Contents for Beats Solo Pro
- Page 1 Sound troubleshooting– headphones and earphones aving trouble with your audio? Find answers here. Snapping, crackling, popping, or no audio on one side 1. Make sure the 3.5 mm audio jack is fully plugged in. The straight input connects to your headset, and the L-shaped input connects to your audio device.
- Page 2 Make sure the straight-end of the plug is connected to the headphones and the angled L- shaped plug is connected to the audio source. If you're using your Beats with a computer, make sure that your computer microphone is set to the correct input source.
- Page 3 Use Forget Device, then pair your Beats again 4. Disconnect your Beats product. On your iOS device, go to Settings > Bluetooth, tap the i next to the name of your Beats product, then tap Forget This Device. ...
- Page 4 Solo Wireless Solo Wireless Reset Solo Pro 1. Hold down the mode button and volume down button for 10 seconds. 2. When the LED flashes red, release the buttons. Your headphones are now reset and ready to be set up with your devices again.
- Page 5 Reset Studio or Studio Wireless 5. Press and hold the power button for 10 seconds. 6. Release the power button. 7. All of the Fuel Gauge LEDs blink white, then one LED blinks red. This sequence happens three times. When the lights stop flashing, your headphones are reset. Your Studios will automatically power on after a successful reset.
- Page 6 Your headphones are now reset and ready to be set up with your devices again. Reset Solo Wireless 10. Make sure your headphones are not plugged in to your USB charging cable. 11. Press and hold the power button for 10 seconds. 12.
- Page 7 Try using another power source or a different cable. Learn about sound troubleshooting for headphones Bluetooth troubleshooting. Use the Beats Updater to get the latest firmware. If you have Solo headphones that you set up with an iPhone using iOS 10, you automatically receive the latest firmware.
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