Page 2 The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Page 3: Table Of Contents
About MiVoice Office 400 ........9...
Page 4 4. 2. 2. 2 Mitel SMBC rack-mounting set ......88 4. 2. 3 Location requirements .
Page 5 IP system phones ........143 4. 8. 2 Mitel 6800/6900 SIP phone series......144 4. 8. 3 Standard SIP phones and standard SIP terminals .
Page 6 5. 8. 6 Mitel 6800/6900 SIP phones ....... 178 Operation and Maintenance ....179 6.
Page 7 Reset the IP address data ....... . . 202 6. 4. 4. 3 Carry out a first start of MiVoice Office 400....203 6. 5 Operations supervision .
Page 8 Mitel DECT radio units ........245...
Page 9: Product And Safety Information
User groups The design of the phones, softphones and PC applications of the MiVoice Office 400 communication solution is particularly user-friendly, which means they can be operated by all end users without specific product training.
Page 10: Safety Information
Hazard warnings are affixed whenever there is a risk that improper handling may put people at risk or cause damage to the MiVoice Office 400 product. Please take note of these warnings and follow them at all times. Please also take note in particular of haz- ard warnings contained in the user information.
Page 11 Installation and operating instructions Before you begin with the installation of the MiVoice Office 400 communication server: • Check that the delivery is complete and undamaged. Notify your supplier immedi- ately of any defects; do not install or put into operation any components that may be defective.
Page 12: Data Protection
Protection against listening in and recording The MiVoice Office 400 communication solution comprises features which allow calls to be monitored or recorded without the call parties noticing. Inform your customers that these features can only be used in compliance with national data protection provi- sions.
Page 13: About This Document
Note In this document, it is presumed, that the Mitel SMB Controller is loaded with a MiVoice Office 400 application software. This assumption is always valid, even the expression Mitel SMB Controller, SMBC or communication server is used.
Page 14 Reference to other chapters within the document or to other documents. Mitel Advanced Intelligent Network Particularities that have to be observed in an AIN. References to the MiVoice Office 400 configuration tool WebAdmin If an equals sign is entered in the WebAdmin search window , followed by a two-digit navigation code, the view assigned to the code is directly displayed.
Page 15: System Overview
The Mitel SMB Controller, loaded with the MiVoice Office 400 application software, is a communication server in the middle end of the MiVoice Office 400 family in terms of system capacity and expansion possibilities. However all MiVoice Office 400 communi- cation servers are equipped with the same system software and offer the full scope of performance.
Page 16: Installation Versions
Fig. 1 Mitel SMB Controller The communication server can be expanded using interface cards and system mod- ules. The Mitel SMB Controller ships with a fitted CPU module, 6 analogue terminal in- terfaces and 4 Gbit-LAN connections. 2. 2. 1...
Page 17: Positioning
Mitel Advanced Intelligent Network (AIN) In an AIN several communication servers of the MiVoice Office 400 series can be con- nected up to form a homogeneous communication system. The single systems are connected with one another via the IP network, thereby forming the nodes of the over- all AIN system One node acts as the Master and controls the other (satellite) nodes.
Page 18: Mitel System Phones And Clients
MiVoice Office 400 communication platforms can be used to network up to 100 other Mitel sys- tems or SIP-compatible third-party systems. All the main telephony features such as call number and name display, enquiry call, hold, brokering, call transfer and confer- ence circuits are supported.
Page 19 • Headset port convertible to • Support for optional cordless DHSG/EHS capable headset port speech optimized handset Mitel 6940 • Excellent voice quality due to Mitel • Magnetic keyboard connector SIP Phone Hi-Q™ wideband audio technology • Can be used as auxiliary reception •...
Page 20 Note: The phones of the Mitel 6700 SIP series (Mitel 6730 SIP, Mitel 6731 SIP, Mitel 6735 SIP , Mitel 6737 SIP , Mitel 6739 SIP, Mitel 6753 SIP, Mitel 6755 SIP and Mitel 6757 SIP) are supported as before (not all system features can be used).
Page 21 System Overview Tab. 3 SIP Multimedia Terminal Mitel BluStar 8000i Product Main features • Intelligent multimedia terminal with intuitive operation • Video conferencing solution, collaboration tool and application platform in one. • XML browser compatible • Bluetooth interface • Can be connected to a laptop •...
Page 22 • All the system features can be used • FMC client for mobile phones (runs on various operating systems) • Integrates the mobile phone into the Mitel communication system • User is always reachable under the same call number (One Number con-...
Page 23 • Headset socket Dialog 4222 interface • Hands-free feature • Powered via DSI bus or via optionally • Configurable team keys power supply Dialog 4223: • Wall mounting possible • 4 softkeys Dialog 4223 Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 24 (can be used with Mitel SIP-DECT only). Note: The Mitel 610 DECT, Mitel 620 DECT, Mitel 630 DECT, Office 135/135pro and Office 160pro/Safeguard/ATEX cordless system phones are supported as before (not all system features can be used). Tab. 9...
Page 25: Various Phones, Terminals And Equipment
System Overview 2. 5 Various phones, terminals and equipment Thanks to the use of international standards other clients, terminals and phones, Mitel and third-party, can be connected and operated on the communication server: • SIP-based phones With the integrated SIP protocol SIP-based phones (softphones, hardphones) - or via an SIP access point also WLAN and DECT phones - can be connected to the communication server.
Page 26: Applications And Application Interfaces
The func- tions are operated using the Mitel 6940 SIP, Mitel 6873 SIP, MiVoice 5380 / 5380 IP reception phone or the web-based Mitel 400 Hospitality Manager application. Re- duced hospitality functionality are also available on Mitel 6920 SIP, Mitel 6930 SIP, Mitel 6867 SIP and Mitel 6869 SIP phones.
Page 27 • Secure instant messaging (IM) and data transmission • Audio, web and video conferences • Mitel 400 CCS is an additional application for the Mitel 400 Call Center, and Mitel 400 CCS provides statistics / reporting functions and agent monitoring (CCS = call centre supervision).
Page 28 • The alarm can be set off via a nurse call or fire-alarm system (ESPA inter- face), via a key predefined on the Mitel DECT or system phone, an alert but- ton, web client, or by calling the alarm server (audio guide), or via e-mail (subject line analysis).
Page 29: Application Interfaces
Application interfaces The most important interface for own and third-party applications is the interface of the Mitel Open Interfaces Platform (OIP). This open interface allows the applications to be deeply integrated with telephony. Third-party applications can also be integrated on MiVoice Office 400 series systems via different interfaces without OIP.
Page 30 OIP as Free Seating Server OIP supports and expands the MiVoice Office 400 free seating function: A user logs on at a free seating workstation and the phone automatically takes over his call number and device configuration.
Page 31 System Overview OIP as call center The powerful Mitel 400 Call Center is an integral part of OIP and provides all the main features such as flexible routing algorithms (cyclical, linear, longest time available, CLIP-based, last agent), skill-based agent groups as well as an analysis of the call centre data (online and offline) with chart-based evaluation.
Page 32: Message And Alarm Systems
The Mitel Alarm Server is a flexible solution which can be used in all sectors to process and record alarms. It can be used, for instance, in old people's nursing homes and as- sisted-living homes, as well as in other different facilities such as hotels, industrial plants, shopping centres, schools or administrations.
Page 33: Cti - Computer Telephony Integration
Client. A first-party CTI solution is ideal for a small number of CTI workstations and is easily implemented. MiVoice Office 400 supports First-Party CTI on all system phones via the Ethernet in- terface. For some applications (e.g. Office eDial) the First-Party TAPI Service Provider (AIF-TSP) is required.
Page 34: Isdn Interface
In addition phones on ISDN and analogue interfaces can also be monitored. PC and phone allocation is handled by the telephony server. The third-party CTI connection is effected via Ethernet using the Mitel Open Interfaces Platform (OIP). To this end the OIP is installed on the telephony server. Third-party connections via Ethernet with CSTA are also possible.
Page 35: Call Logging
2. 7. 2. 9 Voice over IP MiVoice Office 400 is a native VoIP solution. Apart from the possibility to operate IP system phones and SIP phones via the Ethernet interface, MiVoice Office 400 systems can also be networked over IP.
Page 36: Connection Options
Secure IP remote management (SRM) Ethernet Third-Party CTI with telephony server CTI /call centre workstations Fixed Mobile Convergence Controller Mitel Mobile Client Ethernet Applications server Open Interfaces Platform (OIP) Ethernet Messaging and Alarm Systems Hotel Management Systems Fig. 5 Overview of interfaces with possible terminal equipment Mitel SMB Controller syd-0657/2.0 –...
Page 37: Getting Started
2. 9. 2 Plan and order Set up your MiVoice Office 400 project in Mitel CPQ first. As a result, you will obtain a list of needed components, a slot usage layout, a DSP configuration table and a li- cence overview.
Page 38: Download Documents, System Software And Tools
System Overview Mitel CPQ is designed to support you with the different activities in the sales and order- ing process. It is a web-based application for online usage. You can access the appli- cation through the Mitel Connect Portal [2].
Page 39: Put Into Operation
When the start-up is finished the SMB Controller runs in normal operating mode. The PWR LED lights up (green) and the SYS LED is blinking slowly (green). DHCP is switched on by default. Note that the MiVoice Office 400 application is not loaded yet.
Page 40 Update the SMB Controller system software Note If there is already a MiVoice Office 400 application software installed, it might be necessary to install a new version of the same, after an update of the SMB Controller system software. 1. Navigate to the view...
Page 41 Usually this step is only necessary for new installations but may also be necessary after an update of the SMB Controller system software. Be sure to save the MiVoice Office 400 configu- ration data if there was already a MiVoice Office 400 application software installed.
Page 42 – Copy the Equipment ID (EID) to the clipboard. – In a new browser window, log in to the Mitel Connect portal [2] and open the cences & Services section. – Option 1: If you have a voucher, enter the voucher number in the...
Page 43 Set the Gateway address and a Primary DNS server. Note If you do not set these parameters, you cannot load audio guides or update Mitel SIP phone strings from the Mitel download server. 3. Click Apply and Next. The third page, Configuring media resources, opens.
Page 44: Register And Connect The Phones
In this part of the procedure, for regis- tering the phones, you pair the data instances with the physical phones. Note Mitel SIP phones get their time and date from an NTP server. To ensure this, enable the service System General =ty) and enter the IP address of the NTP server.
Page 45: Make Further Configurations
For further configurations, use the WebAdmin configuration assistant and the online help. For detailed information, see the user’s guides and system manuals (part of the Documentation set). Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 46: Expansion Stages And System Capacity
Mitel CPQ. 3. 1 Summary The expansion possibilities of the basic systems Mitel SMB Controller at a glance. The equipment is powered by an external power supply. The mounting options are described in the Chapter "Fitting the communication server", page 87.
Page 47: Basic System
2-pin supply socket Pilot key LED display 1) Only 1 interface (eth0) is usable for MiVoice Office 400 The diagram below shows the position of all the interfaces and slots on the mainboard display and control elements and on the front panel.
Page 48 Slot for processor module (already fitted) RAM module (already fitted) Flash Slot for Flash module (not yet supported with Release 6.0) Fig. 7 Mainboard interfaces, display and control elements and front panel Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 49: Power Supply
1) Can be used without licence subject to the following restrictions: Voice memory capacity approx. 20 minutes, no e-mail notification in the event of new voice messages, no forwarding of voice messages, no call record- ing, restricted voice mail menu by remote retrieval. 2) Licence required Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 50: Expansion With Cards And Modules
With system modules a distinction is made between modules expandable as an option (DSP modules) and mandatory modules (CPU module, RAM module). This chapter describes only the system modules that can be expanded as an option. They expand Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 51: Dsp Modules
Note Do not use the older DSP modules of type SM-DSP1 and SM-DSP2 as these modules are not supported with Mitel SMB Controller. Allocatable functions One or more functions can be allocated to the individual DSP chips on the DSP mod- ules.
Page 52 (see "Reserving audio channels", page 55). Announcement service and music on hold use their own resources. Note On the Mitel SMBC communication server G.711 audio channels are always used for audio services. The Voice mail mode parameter can therefore not be changed for this system.
Page 53 VoIP channels are always required between IP and non-IP endpoints. They are freely available, i.e. they are always used wherever they happen to be needed. The figure below gives an overview of the cases where VoIP channels are needed and how many of them. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 54 Non-IP endpoints: IP endpoints • Analogue terminal (FXS) • IP system phone • Digital system terminal (DSI) • Mitel SIP terminal • DECT cordless phone (DSI) • Standard SIP terminal • ISDN phone (BRI-S) • DECT cordless phone via SIP-DECT •...
Page 55 No audio channels can be reserved for conference bridges. Audio channels from the Non-reserved/shared pool are always used for the conference bridge. Announcement service and music on hold use their own resources. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 56 Remarks 5...10 Depends on the parameter VoIP mode: • G.711: 10 channels • Secure G.711: 7 channels • G.711/G.729: 6 channels • Secure G.711/G.729: 5 channels Only for VoIP mode G.711 G.711/G.729 Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 57: Interface Cards
The interfaces are routed to the front panel using the wiring adapters (see "Wiring adapter", page 59). The length varies depending on the type of interface card. For precise dimensions see the Chapter "Technical data", page 239. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 58: Trunk Cards
Terminal cards are used for connecting digital and analogue voice and data terminals. FXS cards are an exception. Their analogue interfaces are multifunctional. In addition they provide interfaces for controlling external devices and switching over internal Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 59: Wiring Adapter
The wiring adapters route the interfaces of the various interface cards with the right connection diagram to the RJ45 sockets on the front panel. The adapters are fitted to WA1...WA4 sockets. WA-8DSI not yet supported with Release 6.0 Fig. 10 Types of wiring adapters Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 60: System Capacity
3. 4. 2 General system capacity The number of slots, interface cards and system modules per communication server have already been mentioned in the previous chapters and are not listed separately in this chapter. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 61 4000 Queue with announcement User groups Members per user group "normal" Members per user group "large" Abbreviated dialling numbers + PISN users 4000 4000 Operator keys per phone on Mitel 6800/6900 SIP Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 62 AIN with SMBC Max. number... SMBC as Master Room keys on Mitel 6873 SIP / Mitel 6940 SIP (inclusive expansion keypad) Line keys per key telephone (except Mitel 6800/6900 SIP) Line keys per key telephone on Mitel 6800/6900 SIP 2...12 2...12...
Page 63 Alpha keyboard (AKB) 1) Only 1 operator console, 1 MiVoice 2380 IP, 1 BluStar 8000i , 1 Mitel BluStar for PC, 1 Mitel SIP-DECT, 2 DECT-cordless phones and 1 MiCollab client (3 MiCollab clients with MiCollab version 8.1) are possible for each user.
Page 64: Terminals
DSI- Digital system phones Dialog 4220 DASL Dialog 4222 Dialog 4223 DECT Cordless phones Mitel 610/612 DECT Mitel 620/622 DECT Mitel 630/632 DECT Mitel 650 DECT Office 135 Office 160 GAP terminals Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 65 Mitel 6930 SIP Mitel 6940 SIP Mitel 6863 SIP Mitel 6865 SIP Mitel 6867 SIP Mitel 6869 SIP Mitel 6873 SIP Mitel SIP-DECT Cordless phones Standard SIP terminals Mitel BluStar 8000i Mitel BluStar Softphones Mitel Mobile Client Controller – Virtual terminals –...
Page 66: Terminal And Network Interfaces
SIP access SIP access channels 1) Only 1 interface (eth0) is usable for MiVoice Office 400 2) In maximum expansion network access is possible only via IP 3) 10 B channels per PRI network interface can be used without licence Mitel SMB Controller syd-0657/2.0 –...
Page 67: Software Assurance
The Mitel CPQ application automatically plans the nec- essary licences, which are then enabled on the communication server using a licence file.
Page 68 Note: The purchase of a new communication server also includes a software assurance for a spe- cific period. Log on with your partner login to Mitel Connect https://connect.mitel.com obtain a new licence file using the EID number and the voucher. The licence file issued as a...
Page 69 Mitel SIP-DECT or Mitel SIP WLAN base stations, one licence is required per terminal or user. The licences are needed when registering the termi- nals or the user on the system. If the licences are missing, Mitel SIP terminals can Mitel SMB Controller...
Page 70 (but not the other way round). • Mitel 8000i Video Options To use the video functions of a Mitel BluStar 8000i Desktop Media Phone or Mitel BluStar for Conference Room, in addition to the Mitel SIP Terminals licence, you...
Page 71 This licence enables an additional audio channel for recording or playing back audio data for voice mail, auto attendant or call recording. This licence can only be used in conjunction with the Enterprise Voice Mail licence. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 72 In an AIN the licence is always acquired on the Master. The licence allows the remote main- tenance of the AIN via any Mitel 415/430 node. Note: The master node can also be of Mitel SMBC, Mitel 470 or Virtual Appliance type. •...
Page 73 If Virtual Appliance is used as Master, the VoIP channels of the master node are made avail- able without a licence from the integrated Mitel Media Server. However, for the satellites' VoIP channels, the licences must be purchased. Networking •...
Page 74 PC dial help) for a specific number of users (see "General system capacity", page 60). It cannot be combined with CTI third-party licences. • Dialers This licence allows you to use the Mitel Dialer CTI application. The number of li- cences determines the simultaneously active, user-assigned Mitel Dialer applica- tions. •...
Page 75 Note: If you use the Mitel Open Interfaces Platform, OIP takes the licences from the communica- tion server. So always acquire these licences for the communication server so you can use ATAS even without OIP.
Page 76: Restricted Operating Mode
The licences acquired on the master are no longer visible for the satellites in of- fline mode. To ensure autonomous VoIP and QSIG traffic temporarily, certain licences are enabled in the satellites concerned for the duration of offline operation or for a max- Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 77: Trial Licences
• 1 additional user licence. only on the • 8 phone licences (any Master; one) otherwise • 8 phones per user per node. • Video licence for all licensed phones. • MiCollab role Entry Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 78 ✓ ✓ Mitel 8000i Video Use of the video function- Additional licence for In the AIN, Options ality of an Mitel SIP termi- Mitel SIP Terminals. 1, only on the 20 or 50 additional Master; Mitel SIP terminals otherwise with video functionality per node.
Page 79 – – that can be registered tional mobile phone only on the with Mitel Mobile Client (with Mitel Mobile Cli- Master; for operation with an Mitel ent) otherwise Mobile Client Controller per node. (MMCC) ✓ Dual Homing Number of registered...
Page 80 SRTP and encrypte sion TLS. d trans- mission Silent Intrusion Use of the Silent intrusion Locked Enabled In the AIN, – – feature only on the Master; otherwise per node. Resources Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 81 ✓ Mitel SMBC Base Allows the operation of Restrict- Unrestricted with up to In the AIN, – licence Mitel SMBC with 10 10 users (also in a only on the users. No additional AIN). Master; licences needed for set- otherwise ting up a AIN.
Page 82 Licences Trial Licence Licensed attributes With licence for net- licenc licenc licence working ✓ Hospitality Manager Use of Mitel 400 Hospital- Locked Enabled In the AIN, – ity Manager only on the Master; otherwise per node. ✓ Hospitality PMS Use of the PMS interface...
Page 83 (see "Restricted operating mode", page 76). 2) The licences can also be used if the Mitel SIP Terminals licences are missing. 3) This licence is not viewable in the licence overview in WebAdmin.
Page 84: Power Supply Capacity
Expansion Stages and System Capacity 4) If Virtual Appliance is used as Master, the VoIP channels of the master node are made available without a li- cence from the integrated Mitel Media Server. However, for the satellites' VoIP channels, the licences must be purchased.
Page 85: Power Supply Per Terminal Interface
4) The value applies to each interface and to radio units with hardware version "-2". The value per interface for radio units with hardware version "-1" is 150 mW lower. 5) The value depends greatly on the terminal type. With the planning application Mitel CPQ the power supply available for terminals is checked automatically. 3. 4. 10. 2 Power supply per terminal interface The power supply per terminal interface is determined by the interface type.
Page 86 Expansion Stages and System Capacity For information on the calculations refer to "Terminal interfaces", page 119. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 87: Installation
Finally the chapter also describes the network- and terminal-side connection of the interfaces and the installation, powering and connection of system terminals. 4. 1 System components The figure below shows the components of the Mitel SMB Controller complete with mounting options. Plastic cover with Screening...
Page 88: Equipment Supplied
4. 2. 2 Mounting options Mitel SMBC includes all the materials required for wall or desktop installation. Addi- tional rack installation sets are required for a 19” rack installation. For wall mounting all the connecting cables can be concealed behind a cable cover.
Page 89: Safety Regulations
CAUTION! A wall-mounting option in which the front panel faces upwards or to the right is not permitted. Inadequate heat dissipation can damage the communication server. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 90: Minimum Distances
The two diagrams below illustrate the two wall-mounting possibilities. All dimensions in mm Fig. 12 Minimum distances for wall mounting (front panel facing to the right) Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 91: Drilling Plan
A or B on the drilling plan. The communi- cation server is secured with a third screw to prevent it from being dislodged acciden- tally (position C). Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 92: Drilling Template
To do so it is best to detach the part of the inner packaging box that contains the drill holes. Note: The holes on the cardboard box are not labelled. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 93: Wall-Mounting Procedure
Make sure you observe the minimum distances to other objects, walls or ceil- ings as shown in Fig. 12 and Fig. 13. 2. Drill the three dowel holes. 3. Insert the dowel plugs. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 94: Desktop Installation
• The holes in the mounting plates allow two communication servers to be placed di- rectly above each other with a space requirement of three units. Different holes in the mounting plates are used for this purpose (see Fig. 16). Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 95: Rack-Mounting Procedure
1. Pull off the screw covers on the left and right of the front panel. 2. Secure the mounting plates to the communication server using the M4 screws. Make sure the front panel and the mounting plate are aligned. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 96: Installing The Cable Cover
The two brackets are not identical. Compare the cable brackets with the ones in Fig. 17. 3. Fit the cable cover over the brackets from above until they are felt to engage. Fig. 17 Installing the brackets for the cable cover Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 97: Earthing And Protecting The Communication Server
The serrated lock washer must rest against the metal housing of the communication server. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 98 2,5 mm2 protected 4,0 2,5 mm2 protected 4,0 Building earth Building earth mm2 unprotected mm2 unprotected Fig. 19 Earthing of the communication server in the case of an indirect cabling and direct cabling Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 99: Connecting The Cable Screening
4. 4. 1 115/230 V power supply The communication server is powered by the supplied power supply unit. The power supply unit is connected to the mains using a two-pin standard power cable. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 100: Uninterruptible Power Supply (Ups)
It is important to note that the battery must never be allowed to become completely discharged and that in typical conditions only approx. 60% of the maximum power requirements is needed. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 101: Equipping The Basic System
5. Fit the corresponding wiring adapter (see "Fitting a wiring adapter", page 102) into the appropriate wiring adapter slot WA1…WA4. 6. Fit the housing cover. 7. Reconnect the communication server to the power supply. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 102: Fitting A Wiring Adapter
– – WA-TS1 TIC-4TS SSTT TIC-4TS SSST TIC-2TS SSTT – – TIC-2TS SSST – – WA-2W ETAB4 – EADP4 – TIC-4FXO – TIC-2FXO – – – TIC-4AB – TIC-2AB – – – Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 103: Fitting Dsp Modules
4. Instead of the fastening screw, screw in the spacer sleeve enclosed with the mod- ule. 5. Place the module on the DSP slot (or onto a module already fitted in that slot) and press down evenly on both connectors as far as the stop. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 104: Component Mounting Rules
There are two possibilities for connection to the telephone network and the terminal- side cabling: • Direct connection • Indirect cabling via (main) distribution frame and any universal building cable instal- lation (UBC) (see also Fig. 26 and Fig. 27). Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 105: Direct Connection
There are two possibilities for connecting the communication server indirectly to the telephone network and terminal-side cabling: • Connection via main distribution board • Connection to a universal building cable installation (UBC) Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 106: Connection Via Main Distribution Board
With terminal cards with 8 or more interfaces, some or all of the RJ45 sockets are as- signed four-fold on the front panel of the Mitel SMBC. With this cable they can be con- nected without the use of a fan-out-panel (FOP). The cable is 6 m long and at one ex- tremity has four RJ45 connectors on which all the pins are wired.
Page 107 This cable cannot be used to connect PRI and Ethernet interfaces (see also "Connection of PRI primary rate interface", page 115 and "Connection of Ethernet interfaces", page 141). 1)Not valid for USA/Canada. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 108 – white – brown – turquoise – violet – white – grey – turquoise – violet – – blue – turquoise – violet – – orange – turquoise – violet – Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 109: Connection To A Universal Building Cable Installation (Ubc)
Patch panel User 2nd floor Phone User Communi- 1st floor cation Phone server User Ground floor Phone (Main) distri- bution frame Fig. 26 Connecting to a UBC via a (main) distribution board (example) Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 110: Cabling Interfaces
All the interfaces are routed to the front panel and are therefore accessible without opening the communication server. Fig. 28 Interfaces on the front panel with port designation (Mitel SMBC) 4. 7. 1 Port addressing A port address is always of the type x.y. (x is the number of the card slot, and y, the port number.)
Page 111: Network Interfaces
Equipping the system with interface cards provides the necessary network interfaces. With the exception of the Ethernet interface, which also represents a network interface via SIP access, there are no network interfaces on the Mitel SMBC mainboard. 4. 7. 2. 1...
Page 112 Tab. 38 Wiring of the BRI basic rate interface network-side Cable cores Communication server Straight patch cable BRI-T sig- BRI-T sig- Socket Socket – – – – – – – – Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 113 PINX1 signal, PINX 2 signal, basic rate inter- Cable cores Network Cable cores basic rate inter- face BRI-T face BRI-T See also Chapter "Connections with basic accesses" in the PISN/QSIG Networking System Manual. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 114: Primary Rate Interface Pri
Wave attenuation < 6 dB/km (100 kHz), < 26 dB/km (1 MHz) Near/crosstalk attenuation > 54 dB/100 m (1 kHz to 1 MHz) 1) TIC-1PRI not for USA/Canada, TIC-1PRI-T1 only for USA/Canada. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 115 Primary rate access in the private leased-line network 4-wire Copper line PINX 1 PINX 2 max. 200 m 4-wire Copper line PINX 1 PINX 2 max. 200 m Fig. 35 Primary rate access, networked with copper line Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 116 Crossed patch cable signal — — — — — — — — Transmission facilities PINX 1 PINX 2 max. max. 200 m 200 m Fig. 36 Primary rate interface, networked with transmission equipment Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 117 — — — — — — — — Leased-line or dial-up PINX 1 PINX 2 connection Mains power Mains power Fig. 37 Primary rate access PRI, networked with leased-line or dial-up connection Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 118: Fxo Network Interfaces
In a direct connection the RJ45 connector is connected directly to the trunk cable using a crimp clip. With an indirection connection you need to observe the cable requirements. Note Circuit type as per EN/IEC 60950: TNV-3 Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 119: Terminal Interfaces
With interface cards EADP4 and the appropriate wiring adapters, DSI terminal inter- faces can be made available at the RJ45 sockets 1.x...4.x. The possible RJ45 sockets are highlighted in colour in the figure below. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 120 2 on x.2. Additionally port 7 is available on x.3 and port 8 is available on x.4. Note Circuit type as per EN/IEC 60950: SELV 1) Not yet supported with Release 6.0 Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 121 Tab. 48 Connection of individually assigned DSI terminal interface Communication server Cable cores Connection socket Socket DSI signal DSI signal Socket – – – – – – – – – – – – Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 122 Socket DSI signal DSI signal Socket – – – – – – – – – – – – – – – – – – – – – – – – Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 123 – Only one system phone and only one phone of the Dialog 4200 series can be operated on each DSI-DASL interface. The maximum line length for a 0.5 mm wire diameter is set at 1000 m. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 124 DSI-AD2 bus under the given conditions. The power available can be calculated by measuring the loop re- sistance where the wire diameter is known. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 125 Fig. 42 Power available case A on the DSI-AD2 bus Power available case B: Applies to the SB-4+/SB-8 DECT radio units with hardware version "-2" and system phones of the Dialog 4200 series. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 126 The maximum power available is also determined based on the calculated line length (assumption: Diameter = 0.5 mm). If the calculated power available is below the maximum possible power input of the connected system phones, the message Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 127 • Maximum line length for a wire diameter of 0,6 mm: 1170 m Example 3: Evaluation of an existing line installation Line diameter: 0.5 mm Loop resistance: 120 Ω Fig. 42 indicates: • Line length: 660 m • Power available: 2120 mW Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 128 1) Note: max. 25 m can be crossed unstranded. (CH: Applies also to cable type G51) Installation rules • If an Mitel DECT radio unit is used, do not connect any other system phone to the same DSI bus. • If...
Page 129: Bri-S Terminal Interfaces
The S bus is a four-wire, serial ISDN bus based on the DSS1 protocol (ETSI standard). It starts in each case at an BRI-S interface of the communication server. Four bus con- figurations are possible, depending on the line length and the number of terminals: Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 130 150 m max. 150 m Fig. 46 S bus, short, V-shaped 4. Connection point Communica- 2 x 100 Ω tion server max. 20 m max. 500 m Fig. 47 S bus, long Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 131 The number of terminals is the sum of the power requirements of the individual termi- nals and the power available on the S bus. Connection sockets RJ45, 8-pin Front view of RJ45 Fit resistors at bus extremity only Fig. 49 RJ45 connection, single socket Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 132 < 125 Ω (100 kHz), < 115 Ω (1 MHz) Wave attenuation < 6 dB/km (100 kHz), < 26 dB/km (1 MHz) Near/crosstalk attenuation > 54 dB/100 m (1 kHz to 1 MHz) Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 133: Fxs Terminal Interfaces
Analogue DTMF and pulse dialling terminals such as phones, fax, modem, answering machines, etc. 2-wire door Analogue two-wire door intercom External audio source Audio interface for connecting playback equipment with line output. 1) Not possible within an AIN Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 134 LED. The no-load voltage at these ports is 48 VDC. The ports 1) Transmission with the T.38 protocol is recommended for Fax over IP. The corresponding media re- sources need to be allocated. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 135 Stranded only with lengths > 200 m Wire diameter, core 0.4 … 0.8 mm max. 2 × 200 Ω FXS resistance Line length 0.6 mm diameter max. 3 km Screening not required Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 136 Technical data for FXS mode: External audio source Input impedance approx. 15 kΩ Input level configurable Input circuit asymmetrical Output resistance audio source < 1 kΩ Installation cable NF cable screened (required for low levels) Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 137 To be able to control all 3 switch positions of a switch group, you need 2 control inputs which switch the switch position of the switch group depending on the status. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 138: Fan-Out Panel Fop
FOP a total of 10 four-fold assigned RJ45 sockets can be split to individual RJ45 sock- ets. The fan-out panel (FOP) takes up the space of one height unit in a rack and can be fit- ted directly above or below the communication server. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 139 Overview", page 238). The internal wiring of the fan-out panel is shown in the table below. The wiring is shown for sockets 1 - 4. Sockets 5 - 8 are wired accordingly. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 140 – – – – – – – – – – – – – – – – – – – – – – Socket The FOP fan-out-panel does not require a power supply. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 141: Ethernet Interfaces
The RJ45 sockets are highlighted in colour in the figure below. Note: For the MiVoice Office 400 call manager software the interface eth0 must be used. The inter- faces eth1...eth3 are reserved for other applications. Fig. 59...
Page 142 Port has a connection with the network Cable Requirements Use commercial Cat. 5 cable, or choose a cable type with the following characteristics: Tab. 66 Requirements for an Ethernet cable Core pairs × cores 4 × 2 Stranded Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 143: Installing, Powering, Connecting And Registering Terminals
MiVoice 5380 IP) Integrated switch (MiVoice 5370 IP and MiVoice 5380 IP) You can use the integrated 100Base-T mini-switch to connect other network terminals (e.g. PC, printer), thereby reducing the amount of cabling required. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 144: Mitel 6800/6900 Sip Phone Series
Mitel SIP phones are platform-independent phones with a wide range of features. They can also be perfectly integrated into one of the Mitel Platforms and used as a system phone. Mitel SIP Phones on MiVoice Office 400 first support MiVoice Office 400 fea- tures and have a separate user's guide.
Page 145: Standard Sip Phones And Standard Sip Terminals
Installation obtain information on how to register a Mitel SIP phone on a MiVoice Office 400 com- munication server in the WebAdmin online help. 4. 8. 3 Standard SIP phones and standard SIP terminals For information on installation, powering and connection, please refer to the installation instructions of the corresponding phones and terminals.
Page 146: Mivoice 5361 / 5370 / 5380
Carrying out a logon on the system phone: Long keypress (long click) on a function key. new phone type appears next. Confirm with Foxkey Yes. 4. 8. 6. 2 MiVoice 5361 / 5370 / 5380 These IP system phones can be both desktop-mounted and wall-mounted. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 147 Mounting the Bluetooth module The MiVoice 5380 can also be equipped with a Bluetooth module as an option. To in- stall (see Fig. 61), proceed as follows: Fig. 61 Assembly of the Bluetooth module Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 148 – TSD2 = address switch on position 2 2. Plug the connector into the socket-outlet. 3. If the system is configured, test the operation of the system phone. 4. Label the phone as indicated in the operating instructions. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 149: Dect Radio Units And Cordless Phones
0.2 m. Ambient conditions • When installing: Ensure convection (space for ventilation). • Avoid excessive dust. • Avoid exposure to chemicals. • Avoid direct sunlight. • See also technical data in Tab. 112. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 150: Installing The Radio Units
Office 135 charging bay. ø screw : 4 mm Mounting bracket All dimensions in mm Fig. 62 Dimensional drawing for wall-mounting the mounting bracket Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 151 Fig. 63 Installation distances Connecting the radio unit 115/230 VAC (optional) DSI interface Socket 1 Socket 2 Sockets, external antennas ( SB-8ANT only) Fig. 64 Underside of the radio units with connection points Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 152: Analogue Phones Mitel 6710 Analogue, Mitel 6730 Analogue
Fault not flashing and not lit LED switched off or radio unit defective or not in operation For further display variants, see "Operating state of the Mitel DECT radio units", page 230 4. 8. 8 Analogue phones Mitel 6710 Analogue, Mitel 6730 Analogue The phones can be used as desktop model or as wall model.
Page 153 Tip for the setting polarity reversal: Set the switch of the phone (e. g. Mitel 6730 Analogue) to the symbol "−". If the MWI LED is blinking when a message is available and off when no message is available, the switch is set correctly.
Page 154 Configuring keys Configure the keys on analogue phones Mitel 6700 Analogue in the WebAdmin termi- nal configuration. The phone must be connected during configuration so the key con- figuration can be stored on the phone immediately.
Page 155: Configuration
This chapter describes the web-based configuration tool WebAdmin as well as some additional options. With WebAdmin the installer configures and maintains the MiVoice Office 400 com- munication server and its auxiliary equipment, and is supported in the process by a set up and configuration assistant.
Page 156: Webadmin Configuration Tool
This web-based configuration tool is available for the online configuration of MiVoice Office 400 series communication servers. It offers a simple, user-friendly interface and an online help, and with its different authorization levels it is aimed at different user groups: Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 157 The Hospitality Administrator features all the views required to set up the Mitel 400 Hospitality Manager and the reception menu of the Mitel 6940 SIP, Mitel 6873 SIP or MiVoice 5380 / 5380 IP and specify its default settings. A link can also be used to start the Mitel 400 Hospitality Manager (see "Mitel 400 Hospitality Manager", page 159).
Page 158 Configuration Receptionist authorization level: This access starts the Mitel 400 Hospitality Manager directly (see "Mitel 400 Hospitality Manager", page 159). The WebAdmin is included in the file system of each communication server of the MiVoice Office 400 family and does not have to be installed separately.
Page 159: Integrated And Auxiliary Applications
Integrated and auxiliary applications Mitel 400 Hospitality Manager The Mitel 400 Hospitality Manager is a web-based application for receptionists in the hospitality sector. It provides a clear, at-a-glance list view or floor-by-floor view of the rooms and features functions such as check-in, check-out, notification, wake-up call, retrieval of call charges, maintenance list, etc.
Page 160 • Windows user name + PIN • Windows user name + password The standard PIN "0000" is accepted, but must be changed during first login. You can choose any 2 to 10-digit number combination. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 161 WebAdmin, Hospitality Man- ager and Self Service Portal via MiVoice Office 400 FTP server onto your PC and up- load them afterwards to the communication server with WebAdmin. Thus, an update or an upload of new languages is possible without an internet connection of the communi- cation server.
Page 162: Access Types With Smb Controller Manager
For Virtual Appliance and SMB Controller, System Search is only available for downloading lan- guage files for the audio guide, Mitel SIP terminals as well as for the WebAdmin, Hospitality Manager and Self Service Portal user interfaces and online help.
Page 163: Access Types With Webadmin
Configuration 5. 4 Access types with WebAdmin There are the following possibilities to access the MiVoice Office 400 communication server with WebAdmin: • In the LAN with an Ethernet cable (directly or via a switch) • Externally via SRM (secure IP remote management)
Page 164: Smb Controller Manager User Accounts
Configuration We have to distinguish between the user access via SMB Controller Manager and the user access via WebAdmin to the MiVoice Office 400 communication server. 5. 5. 1 SMB Controller Manager user accounts For the SMB Controller Manager there are two default user accounts. One account is for initial access, when the SMB Controller is started up and runs in normal mode.
Page 165 BluStar terminals and for a BluStar server. Furthermore there are predefined user accounts for the Mitel Dialer for MiCollab and for OpenMobilityManager (OMM). You can see the predefined user accounts in the User account =a7) view.
Page 166: Authorization Profiles
• The default password password is not permitted. • The password must not be the same as the user name. • It is not allowed to use the last 4 historic passwords. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 167: Automatic Exit From The Configuration
WebAdmin access log An access log with 20 entries is drawn up for each user account so that the history of accesses to the configuration can be tracked. Denied access attempts using erroneous Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 168: Webadmin Remote Access
All enabling types have equal authorization status. This means that remote mainte- nance access can be enabled using a function code for example, and then barred again using the WebAdmin in general maintenance settings ( =t0). Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 169: Function Code For Remote Maintenance Access
PISN users. Otherwise, a PISN user would be able to use an abbreviated dialling number defined for the destination PINX and containing the appropriate function code to change the remote maintenance access to the destination PINX. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 170: Function Keys For Remote Maintenance Access
Remote maintenance access via an external dial-up connection to the AIN is also protected and has to be explicitly enabled via the control panel on the front panel (Mitel 470) or via the control key (Mitel 415/430).
Page 171 The WebAdmin online help can be called up for further help. 1) In USA/Canada the abbreviation DID (Direct Inward Dial) is used instead of DDI (Direct Dialling In). Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 172: Webadmin Configuration Notes
5. 8. 2 File management If we talk about file management we have to distinguish between the file management of the SMB Controller and the file management of the MiVoice Office 400 application. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 173: System Reset
In this view you see the currently installed applications and you can load and install a new applications from a download server or from a local folder. The file management of the MiVoice Office 400 application is done via WebAdmin: •...
Page 174: First Start
5. 8. 3. 2 First start A first start has the effect of resetting the MiVoice Office 400 communication server from scratch. The system-specific data such as the system ID, system type, sales channel, licence file, software generation and IP address of the system are preserved.
Page 175: Factory Reset
Notes: – A factory reset deletes all loaded or installed applications (inclusive the MiVoice Office 400 application) and their configuration data from the SMB Controller. The LAN settings will be changed to DHCP. The password of SMB Controller Manager will be restored to default value.
Page 176: Auto Backup
Configuration 5. 8. 4. 1 Auto backup The automatic data backup function creates a backup of the MiVoice Office 400 config- uration data at regular intervals and saves the backup files on the communication server’s file management system. The Auto Backup function creates a backup of the configuration data at daily, weekly and monthly intervals: •...
Page 177: Restore Backup
• Before and after any major configuration changes. 5. 8. 4. 4 Restore backup The available MiVoice Office 400 configuration data and audio data backup files can be restored at any time. Note: – Restoring a backup irretrievably overwrites the current configuration data or audio data.
Page 178: Mitel 6800/6900 Sip Phones
5. 8. 6 Mitel 6800/6900 SIP phones Prior to the registration, reset any phones that were already in operation back to the factory setting. For security reasons, delete the phone's MAC address in WebAdmin.
Page 179: Operation And Maintenance
SMB Controller, the MiVoice Office 400 application software and its configuration data and maybe other applica- tion software. Furthermore system-specific MiVoice Office 400 data (system ID, sys- tem type, sales channel, generation, DECT identification numbers, IP address of the configuration server) are stored there.
Page 180: System Software
=um) view (see also "Data backup", page 175). Usually there is no need to access the MiVoice Office 400 file system directly as all needed functions are available in WebAdmin. For special cases you can access the MiVoice Office 400 file system with a SSH session via the folder /home/mivo400.
Page 181: Updating Configuration Data
A factory reset of the SMB Controller system software or an Emergency Upload of the SMB Controller system software resets all MiVoice Office 400 configuration data to the default values and deletes all audio data. First create a backup of the configuration and audio data (see Chap- ter "Data backup", page 175).
Page 182 1. Access the configuration menu Settings. 2. Long-click on the * key Information can be retrieved on Mitel 6800/6900 SIP phones as well as on Mitel 600 DECT DECT phones via the menu. Depending on the phone, additional information is displayed.
Page 183: Firmware For Corded System Phones
Operation and Maintenance Notes: – Most times a new licence file is also required for new MiVoice Office 400 system software. You can also install and start up the new software without specifying the licence file. How- ever, once you have started to use the software you will need to upload the licence file within 4 hours;...
Page 184: Firmware System Mivoice Office 400 Dect
The actual firmware for the radio unit is contained in the MiVoice Office 400 application software package. The loaded firmware is tested when the radio unit starts up. If the...
Page 185: Firmware System Mitel Sip-Dect
Operation and Maintenance There is only one firmware for the cordless Mitel 600 DECT series phones. It is in- cluded in the MiVoice Office 400 application software package and stored in the file system of the communication server. DECT cordless phones Office 135 and Office 160 The firmware for the Office 135 and Office 160 cordless phones, is updated via radio (Air-Download).
Page 186: Hardware Update
• The system type • The application software generation • The IP address of the MiVoice Office 400 communication server The data is not deleted by a first start of the MiVoice Office 400 communication server, and remains available. Mitel SMB Controller...
Page 187: Licences
1. Carry out preparations (see "Preparations", page 186). 2. Remove the housing cover. 3. Remove the defective interface card by pressing the two lateral metal clamps out- ward at the same time and gently lifting the interface card. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 188: New Card With Fewer Ports
1. Change the card and put the system into operation again. Similar procedure as de- scribed in "Replacing a defective interface card", page 187. 2. In the WebAdmin view Cards and modules =4g) Confirm the new cards. 3. Configure new ports. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 189: Change Slot
1. Carry out preparations (see "Preparations", page 186). 2. Remove the housing cover. 3. Remove the old or defective module by loosening the fastening screw and carefully pulling the module out vertically of the module slot. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 190: Changing The Ram Module
5. Carefully press the module downwards until the two lateral metal clamps engage. 6. Fit the housing cover. 7. Reconnect the system to the power supply. RAM module Metal clamps Slot approx. 30° Fig. 72 Changing the RAM module Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 191: Changing The Cpu Module
To replace the communication server, proceed as follows: CAUTION! Be sure to observe the "Safety regulations", page 89. 1. Back up the configuration data and audio data, if still possible. 2. Carry out preparations (see "Preparations", page 186). Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 192: Replacing System Terminals
Multi edit. A separate Multi edit (keys) function is availa- ble for the key configuration. Details can be found in the WebAdmin help for the view Standard terminals =qd). Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 193: Dect Terminals
With some phone types, the user of the cordless phone may have to identify himself to the sys- tem using an authentication code (AC). This authentication code is issued after the Register button is clicked. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 194 Notes: – The microSD card can only be used as from Device hardware 2 (concerns Mitel 620 DECT, Mitel 630 DECT). – Use the card only after reading this detailed description of the card functions. Failing to observe these recommendations may cancel the registration of operational devices.
Page 195 (see Fig. 73 rightwards). Note: The protective cover should not be used for Mitel 620 DECT, Mitel 630 DECT with a white card holder or in Mitel 622 DECT, Mitel 632 DECT and Mitel 650 DECT. 7. Insert the battery and cover the battery compartment.
Page 196: Display And Control Panel
The front panel contains an LED display field with a total of 9 labelled LEDs. It is used as an operating state and error indicator during the start-up phase and during opera- tion. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 197 Function is being carried out / is active Warning / error The following display patterns and symbols have been defined for displaying an mode or an error of the SMB Controller or a running application (e.g. MiVoice Office 400): Tab. 81 Defined display patterns...
Page 198: Pilot Key (Ctrl)
The start-up mode begins as soon as power is supplied or after a restart of the SMB Controller and ends when the SMB Controller enters normal mode. The LED combina- tion patterns [1]...[5] indicate the individual start-up phases in chronological order and also serve as a progress indicator. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 199: Normal Mode
• If the F0 LED lights up orange (pattern [8]), the default IP address is active. • If the F0 LED lights up red (pattern [9]), there is an error in the MiVoice Office 400 application. Details of the error can be found in the SMB Controller Manager.
Page 200: Emergency Mode
– – [13] Loading SMB Controller Emer- – – – – – – – – gency software [14] SMB Controller is in emergency – – – – – – – – mode Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 201: Shut-Down Mode
[16] ~20s SMB Controller is saving its – data and is closing [17] ~90s SMB Controller is in shut-down – – – – – – – – mode Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 202: Special Functions
The IP address data of the SMB Controller is stored in a flash chip and is retained, even after a first start of the MiVoice Office 400 call manager. The following sequence only resets the IP address data of the SMB Controller to the default values. All other data is retained.
Page 203: Carry Out A First Start Of Mivoice Office 400
→ The SMB Controller loads the system software and runs in normal mode. → The SMB Controller loads the MiVoice Office 400 application and a few seconds later you are able to reach the MiVoice Office 400 communication server showing the WebAdmin first access view.
Page 204: Operations Supervision
(error corrected). Some event messages have no impact and, thus, no match. Severity level, positive or negative impact (if any) and the information, if there is a match or not, are indicated in the event table. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 205 • Printer out of paper or switched off port number, date, with time match) Compatible PMS application The external hotel management system (PMS Date, time critical application) is suitable for communicating with (positive, the communication server. with match) Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 206 Operation and Maintenance Event message Trigger condition Details Severity Configuration template avail- The missing configuration template for a Mitel Date, time Serious able SIP terminal is now available in the communica- (positive, tion server file system. with match) Connection to IP remote...
Page 207 There are now enough licences available for Date, time Serious licence limit registering SIP phones in the (positive, Mitel 6800/6900 SIP series on a backup com- with munication server. match) Note: This event message is generated by the backup communication server.
Page 208 Fan failure (Mitel 415/430 The fan is jammed or defective or the connection Parameter, date, critical and Mitel SMBC only) is no longer making contact. time (negative, • Parameter = 0: No more fans in operation. with −> Risk of overheating: Replace defective fan.
Page 209 Operation and Maintenance Event message Trigger condition Details Severity Fan failure (Mitel 470 only) The fan is jammed or defective or the connection Parameter 1, critical is no longer making contact. parameter 2, date, (negative, • Parameter 1 = 0: No more fans in operation.
Page 210 Internal power supply unit The internal power supply unit of the communi- Date, time Serious failed (Mitel 470 only) cation server has failed. If the auxiliary power (negative, supply unit has been used for redundant opera- with tion, there are no short-term limitations. If the...
Page 211 Language file download suc- The downloading of a language file via FTP Parameter 1: FTP Serious cessful server for an Mitel SIP terminal has been suc- server address, (positive, cessfully completed. Parameter 2: Lan- with guage file type and...
Page 212 = 0: Terminals per system OK again with reason = 1: Terminal per user OK again match) reason = 2: MiCollab clients per user OK again Mitel Dialer within the licence Mitel Dialer user licences are now available Date, time Serious limit again again.
Page 213 Operation and Maintenance Event message Trigger condition Details Severity No configuration template A configuration template for a Mitel SIP terminal No configuration Serious is missing in the communication server file sys- template, date, time (negative, tem. Without the configuration template, no con-...
Page 214 (without • On required line group: cause, date, time match) error code 44 Overheat (Mitel 415/430 and The temperature inside the communication Card number, tem- critical Mitel SMBC only) server is too high. The appropriate measures perature, date, time...
Page 215 After an AIN update (Master and all satellites) Total satellites miss- Serious vision time some satellites no longer have a connection to ing, Satellites rolled (without the Master. back, Date, Time match) Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 216 Normal operation ware loaded, start- ing...", • 1: New communi- cation server soft- ware crashed, roll- back performed • 3: New communi- cation server soft- ware started and running well Date, time Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 217 ID, date, (negative, communication server. time with Note: match) This event message is generated by the primary communication server. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 218 (positive, operating range. with match) Temporary activation expires Reminder of the missing, definitive activation Expiration date Serious licence following connection set-up with the [DD.MM.YYYY], (without communication server. date, time match) Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 219 CSTA Sessions licences available. with match) The licence limit for Dual A SIP phone in the Mitel 6800/6900 SIP series Date, time Serious Homing has been reached has attempted to register on a backup communi- (negative, cation server and not enough licences are avail- with able.
Page 220 (without be renewed. certificate name, match) If the endpoint type is = 0 (Mitel), then is param- date, time eter 2 = node ID. If the endpoint type is = 1 (3rd party), then the remaining parameter data contains the first eleven characters of the certificate name.
Page 221 Upgrade non- tion is manual, the certificate must be imported (without Mitel endpoints now manually into the Mitel SIP nodes. The certifi- match) cate must always be imported manually on all non-Mitel nodes and non-Mitel endpoints. TLS server certificate: Valida-...
Page 222 Continuous negative answer from Transmission of e-mail Call logging for SMTP server recipient address hospitality Temporary negative answer from Prepare data transmis- Configuration XX: User ID SMTP server sion files YY: Terminal ID Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 223: Event Tables
With this setting, you can determine how often the event message may appear for each period, until they are sent to the linked destination. Frequency of an event message may range between 2 and 20. The Period Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 224: Signal Destinations
Depending on the event table allocated, event messages (normally Table 2) are sent to a specified external signal destination. Two external signal destinations can be speci- fied: • 1 primary external signal destination • 1 alternative external signal destination Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 225 < 5 / 2 Dialling attempts < 2 External event Output event message destina- message tion not available Fig. 77 Flowchart of the signalling of an event message to an external signal destination Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 226 – Event tables and signal destinations should be set in such a way that the event message External event message destination missing is signalled immediately to any signal destina- tion still available. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 227 Base (MIB). You will find the interface description and the different MIB versions on Mitel InfoChan- nel – Mitel Solution Alliance - API and Interface Information - MiVoice Office 400 - Mi- Voice Office 400 Network Management. To access these documents, you have to be a member in Mitel Solution Alliance (MSA).
Page 228 Destination alarm server (ATAS) Event messages can also be sent via the ATAS interface, for instance, to an alarm server. This may be an Mitel Alarm Server or a third-party alarm server. The use of the ATAS protocol is subject to a licence.
Page 229: Operating State And Error Displays
6. 5. 2. 1 System operating state During the start-up phase, various self-tests are performed and the individual phases are shown in the LED display on the front panel (see "Start-up mode", page 198). Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 230: System Error Displays
• Check installation or connecting cable 6. 5. 2. 4 Operating state of the Mitel DECT radio units Each radio unit is equipped with 3 LEDs. The operating state the radio units is indi- cated by different colours and flashing sequences in cycles of 1 s, specifically by one of the two outer LEDs on the SB-4+ and by both outer LEDs on the SB-8 / SB-8ANT (sep- arately for each DSI bus).
Page 231 After the system initialization the radio unit starts in status "DSI ok". It is only ready to operate once at least one DECT user has been entered in the numbering plan or once in WebAdmin the parameter DECT system status has been set to Active. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 232: Malfunction Of The Mitel Dect Radio Unit
Operation and Maintenance 6. 5. 2. 5 Malfunction of the Mitel DECT radio unit Tab. 94 Malfunction of the Mitel DECT radio unit Error description Error cause / error handling No radio connection in a coverage area. Check LED on radio unit: LED is flashing red (short red phase): •...
Page 233: Malfunctions Of The Dect Charging Bays
• Check battery and replace if necessary. About the charging process: • Battery symbol on the cordless phone is flashing (Office 135) or filling up (Office 160, Mitel 600 DECT) when the battery is being charged. • Check tone indicates correct contact.
Page 234: Longclicks On Mitel Dect Cordless Phones
Operation and Maintenance 6. 5. 2. 8 Longclicks on Mitel DECT cordless phones In normal DECT cordless phone operation, long-clicking the following keys accesses additional functions directly. Tab. 97 Longclicks on Mitel DECT cordless phones Mitel 600 Function Office 135 Office 160 DECT In a list box: change scroll direction.
Page 235: Overload Code Displays Office 135 / Office 160
File system state In the File system state =e3) view you can see the thematically structured file sys- tem's memory load. In an AIN the file systems for all nodes can be viewed. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 236: File Browser
6. 5. 3. 4 Measuring equipment for cordless systems The aids required for measuring out DECT systems are described under “Planning DECT Systems” in the User’s Guide. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 237: Annex
SEV = Set packed EGV = Terminal packed MOV = Module/card packed Project number (three-digit) ??? (System Mitel SMBC) Country code and sales channel Two-digit country code as per ISO 3166, (one to three-digit, with full stops) Sales channel (1...9) for various sales channels.
Page 238: Rating Plate And Designation Stickers
Designation stickers (example interface card) 7. 3 Equipment Overview Tab. 101 Equipment Overview Description Mitel SMB Controller, basic system with CPU module and power supply unit DSP module SM-DSPX1 DSP module SM-DSPX2 TIC-2AB trunk card (2 x FXO) Mitel SMB Controller...
Page 239: Technical Data
Tab. 102 Overview of spare parts Description Mitel SMBC fan Mitel SMBC CPU module without DRAM Mitel SMBC 4GB DRAM module for CPU Power supply unit for basic system Two-pin standard power cable for basic system 7. 4 Technical data 7.
Page 240: Terminal Interfaces
DSI interfaces) • Power supply min. 75 mA, limiting at approx. 80 mA, terminal voltage 36…48 V • Line termination in the phone • Transparent transmission of 2 PCM channels Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 241: Communication Server
• For more technical details and cable requirements see "Multifunctional FXS inter- faces", page 133. 7. 4. 3 Communication server Tab. 103 Dimensions and weights Mitel SMBC for wall Mitel SMBC in rack mounting mounting Height 65 mm 65 mm...
Page 242: Design Of Interface Cards, Modules And Wiring Adapters
50 W = 180 kJ/h 7. 4. 4 Design of interface cards, modules and wiring adapt- Tab. 108 Design Card/module Design TIC-4TS TIC-2TS TIC-4AB TIC-2AB TIC-1PRI EADP4 8DSI ETAB4 SM-DSPX1 SM-DSPX2 WA-TS0 Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 243 Annex Card/module Design WA-TS1 WA-2W WA-1PRI 1) Must not be used in USA/Canada. Fig. 80 Dimensions of interface cards (design A, B, C) Fig. 81 Dimensions of system module (design D) Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 244: Lan Ports Eth0
"Maximum power requirements of the system phones on the DSI bus", page 124 Power consumption, IP system phones see System Manual for "Mitel Advanced Intelligent Network (AIN) and IP system phones" Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 245: Mitel Dect Radio Units
The following table contains the network features as defined in the GAP standard. For each feature a separate column indicates whether it is supported by communication servers of the MiVoice Office 400 family or Mitel DECT cordless phones. Mitel SMB Controller...
Page 246 PP: Portable Part Fixed Part Mandatory (this feature must be supported by GAP compliant equipment) optional —: The Mitel DECT cordless phones and MiVoice Office 400 communication servers do not support the feature. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 247: Operation Of Digital System Phones
Annex Technical data Tab. 112 Mitel DECT radio units Duplex method Time-division multiplex, 10 ms frame length Frequency range 1880 MHz to 1900 MHz Frequency bands (carrier) Channel spacing (carrier distance) 1,728 MHz Transmission rate 1152 kbit/s Duplex channels per carrier SB-4+ / SB-8...
Page 248: Alpha Keyboardmivoice 5380 / 5380 Ip
ä á à â ã å æ Ä á à â Ã Å Æ ç Ç é è ê ë É è ê Ë ï í ì î ï í ì î Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 249: Function Commands (Macros)
Enter call number keyed in during call preparation "." Control keys function "Z" Activate / deactivate DTMF mode (tone dialling) "R" Use call number last dialled "Y" End call and reseize line 1) Available only with the key telephones. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 250 Annex 2) Available for Mitel 600 DECT only. The function commands can be stored directly on the system phones via Self Service Portal or on the function keys via WebAdmin. Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 251: Functions And Terminals No Longer Supported
Annex 7. 6 Functions and terminals no longer supported The MiVoice Office 400 series continues to support the terminals and functions of the Aastra IntelliGate series. Exceptions include the following terminals and functions: • • IP system phones Office 35IP, Office 70IP-b •...
Page 252: Licensing Information Of Third-Party Software Products
Annex 7. 7 Licensing information of third-party software products Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 253 Annex Mitel SMB Controller syd-0657/2.0 – R6.0 – 09.2018...
Page 254: Documents And Online Help Systems With Further Information
Mitel CPQ DECT Planning DECT systems User’s Guide Mitel SIP-DECT User’s Guide for Mitel 600 SIP-DECT on MiVoice Office 400 Basic/Enterprise voice mail system User's Guide for MiVoice Office 400 voice mail system System Manual System Functions and Features System Manual Mitel Open Interfaces Platform...
Page 255 Quick User's Guide Office 135/135pro / Office 160pro/Safeguard/ATEX / MiVoice 5360 / MiVoice 5361 / MiVoice 5370 / MiVoice 5380 / Mitel 610 DECT / Mitel 612 DECT / Mitel 620 DECT / Mitel 622 DECT / Mitel 630 DECT / Mitel 632 DECT / Mitel 650 DECT...
Page 256 File browser 236 Integrated switch 143 File system state 235 Power supply 144 First start 202 About MiVoice Office 400 9 First-party CTI 33 About this document 13 FTP distribution service 176 Access control 163 Access types with SMB Controller Manager 162...
Page 257 Mitel Open Interfaces Platform (OIP) 27 SMB Controller Manager user accounts 164 Mitel OpenCount 27 Software assurance 67 Mitel phones and clients (overview) 18 Status display 229 Mitel Plan 28 Symbols 13 Mitel WAV Converter 162 System logs 235 MiVoice 1560 PC Operator 21...

Mitel MiVoice Office 400 System Manual

Product and Safety Information

System Overview

Expansion Stages and System Capacity

Installation

Configuration

Operation and Maintenance

Annex

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Summary of Contents for Mitel MiVoice Office 400