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Checking your Balance
1.
Press
and
hold
OK to illuminate the display screen (the
backlight on the meter will only stay on for 5 seconds)
2. The screen will rotate 2 messages,
PAYG balance and consumption
Topping up on your meter, using your UTRN code
1.
Press
and
hold
OK to illuminate display screen
2.
Press
and
hold
OK to access main menu
3.
Continue pressing
OK until you reach the PREPAY screen
4.
Press
and
hold
OK when you reach Prepay Screen and Top
Up screen will show
5. On the top Up option
press
and
hold
6. You will be requested to
enter
your UTRN code
7. To
enter
your UTRN use the right hand button to
your digit
8.
Press
and
hold
OK to lock in digit and move onto
next digit entry
9. If you make an error
press
and
hold
10. On your last digit entry
press
and
hold
submit
your UTRN
11. Please wait 'Applying Top Up' will be displayed and a
message will appear to confirm 'UTRN VALIDATED' or
'UTRN NOT VALIDATED' Your UTRN is a 20-digit code which
will appear on your receipt from topping up at a PayZone/
Post Office outlet or you can view this on the ScottishPower
app. If 'UTRN NOT VALIDATED' message is displayed, please
re-enter your 20 digit UTRN ensuring all digits are accurate.
If you continue to see this message please contact us.
Accessing your Emergency Credit via your Gas Meter
When your meter credit falls below £1 you will be able to access emergency credit (you can
also do this via your In Home Display)
1.
Press
and
hold
OK to illuminate main screen
2. The message 'Press return for Emergency credit' will
appear along with 'Low Balance' which will show the value
of remaining credit on the meter
3.
Press
and
hold
return which will activate your emergency
credit
4. The message 'EC Remain: £5.00'
2
PAYG
Balance
4
Top Up
6
Enter UTRN Code
OK
0____________
select
11
3.00 Top Up
Successful
the return button
the OK button to
1
Press Return for
Emergency Credit
4
Ec Remain
Activating your emergency credit when your gas supply is off
1. Once the emergency credit has been activated the meter
will show a message 'Supply Armed'
2.94
2. Make sure all your Gas Appliances are off. If there is still gas
going through the meter the message 'Caution Switch Off
Appliances' will be displayed. There is a safety mechanism
within the meter which if it detects the flow of gas will not
re-enable the supply. All gas appliances must be
disconnected before you can regain your supply.
3. To enable your supply
Refreshing your Gas meter
1.
Press
and
hold
2.
Press
and
hold
3.
Press
OK button to cycle through menu option until you
reach 'Information'
4.
Press
and
hold
5.
Press
OK to cycle through the options in the 'Information'
menu until you reach HAN commands
6.
Press
and
hold
7. The message
8.
Press
and
hold
PROCESSING (if any updates are pending) then Completed.
9. No further action
To set a security PIN on your Gas Meter
This will protect certain information on the meter such as meter balance, debt and tariff
information you will be required to enter your PIN each time you want to access these screens.
1.
Press
and
hold
2.
Press
and
hold
3.
Press
the OK button to go through main menu options
4. Once you have reached SECURITY
button
5. SET / CHANGE PIN will show
6.
Press
and
hold
appear
7. You will then select your 4 digit pin by using the right or OK
button to navigate through the digits
8. To lock in the digit
9. Once you have entered your desired PIN press and hold OK
on the last digit to lock in PIN number
10. The message OK to CONFIRM will appear press and hold
5.00
OK again to confirm this
11. PIN Stored will appear
press
and
hold
OK
OK to illuminate display screen
OK to enter main menu
OK once at 'Information'
OK to select HAN commands
'press
OK TO START' will appear
OK ...the word checking will appear then
OK to illuminate display screen
the OK button to access the meter menu
hold
and
press
the OK
OK button and Select Privacy PIN will
Press
and
hold
OK
1
Supply armed
2
Caution Switch
Off Appliances
4
Information
5
HAN Commands
6
Press OK
to start
4
Security
5
Set/Change PIN
6
Set Privacy PIN:
0___
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