Do you have a question about the ES-10A and is the answer not in the manual?
Questions and answers
John Morgan
February 13, 2025
My In Home Display for my Smart Electric Meter no longer communicates with the meter and only shows "Waiting for current data". Upon power-up the wireless sign flashes for ten seconds then shows steady that is has connected and the correct time is displayed but then shows no connection. The time remains displayed and is correct but only other display is "waiting for current data". Can I re-connect the wi-fi signal or is it only SP who can do it. Kind regards
1 comments:
Mr. Anderson
February 13, 2025
The provided context does not contain information on reconnecting the In-Home Display (IHD) for the ES-10A meter. However, you can try the following general steps:
1. Move the IHD closer to the smart meter to ensure a strong connection. 2. Restart the IHD by unplugging it and plugging it back in. 3. Check if the meter is active and supplying electricity. 4. If the issue persists, contact ScottishPower customer support for further assistance.
If these steps do not resolve the issue, refer to ScottishPower for specific troubleshooting.
Page 1
A Helpful Guide to your Electricity Meter...
Page 2
Your EDMI Electric meter ES-10A Display Screen Return Button OK Button ES-10B Display Screen Return Button OK Button Both EDMI models 10A and 10B operate in exactly the same way, the only difference is your ‘return’ and ‘ok’ buttons are situated on the opposite side of meter.
Page 3
Checking your electricity balance Topping up on your meter using your UTRN Press any button on the meter to illuminate the display Press any button on the meter to illuminate the display screen screen IMPRT PRPAY Press hold the OK button to access the meter menu TOPUP 2.
Page 4
Checking your tariff on your electricity meter To check your Prepayment Top Up History on the Electricity Meter Press any button on the meter illuminate the display screen 1. Go to your meter and hold OK button to access main menu Press hold the OK button to access the meter menu...
Page 5
Get in touch Call free on: 0800 027 0072 ScottishPower Customer Care Lines open: 320 St. Vincent Street, Glasgow, G2 5AD Monday to Friday 8am to 8pm contactus@scottishpower.com and Saturday 8.30am to 4pm scottishpower.co.uk...
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Do you have a question about the ES-10A and is the answer not in the manual?
Questions and answers
My In Home Display for my Smart Electric Meter no longer communicates with the meter and only shows "Waiting for current data". Upon power-up the wireless sign flashes for ten seconds then shows steady that is has connected and the correct time is displayed but then shows no connection. The time remains displayed and is correct but only other display is "waiting for current data". Can I re-connect the wi-fi signal or is it only SP who can do it. Kind regards
The provided context does not contain information on reconnecting the In-Home Display (IHD) for the ES-10A meter. However, you can try the following general steps:
1. Move the IHD closer to the smart meter to ensure a strong connection.
2. Restart the IHD by unplugging it and plugging it back in.
3. Check if the meter is active and supplying electricity.
4. If the issue persists, contact ScottishPower customer support for further assistance.
If these steps do not resolve the issue, refer to ScottishPower for specific troubleshooting.
This answer is automatically generated