Download Print this page

Epson WF-7840 Series User Manual

Epson WF-7840 Series User Manual

Hide thumbs Also See for WF-7840 Series:

User manual (393 pages)

Table Of Contents

page of 437

/ 437
Contents
Table of Contents
Bookmarks

Table of Contents

Advertisement

Quick Links

User's Guide

Printing

Copying

Scanning

Faxing

Maintaining the Printer

Solving Problems

NPD6170-00 EN

Table of Contents

Advertisement

Table of Contents

Need help?

Need help?

Do you have a question about the WF-7840 Series and is the answer not in the manual?

Questions and answers

Aly

January 16, 2025

How do I print photos and screen shots from my phone onto regular 8.5x11 paper in tray 1 or 2, (not the photo tray)?

0

Luz Vargasmilroy

February 17, 2025

Mismatching trays and paper size

0

1 comments:

Mr. Anderson

February 17, 2025

To resolve mismatching trays and paper size issues with the Epson WF-7840 Series, follow these steps:

1. Check Paper Size Settings – Ensure the selected paper size in the printer settings matches the actual paper loaded in the tray.
2. Verify Paper Loading – Load the paper correctly in the cassette or rear paper feed slot, making sure it is aligned properly.
3. Select the Correct Paper Source – Adjust the paper source settings in the printer’s control panel to match the tray where the paper is loaded.
4. Use Supported Paper Sizes – Confirm that the paper size is within the supported range (up to 11×17 inches in the cassette and up to A3+ in the rear paper feed slot).
5. Avoid Automatic 2-Sided Printing on Certain Papers – If using loose-leaf or hole-punched paper, disable automatic double-sided printing.

Following these steps should resolve the issue.

This answer is automatically generated

0

Dr IRA J SILVERMAN

March 26, 2025

print an envelope

0

Summary of Contents for Epson WF-7840 Series

Page 1 User's Guide Printing Copying Scanning Faxing Maintaining the Printer Solving Problems NPD6170-00 EN...
Page 2: Table Of Contents
Guide to the Network Icon....25 Registering to Epson Connect Service from Menu Screen Configuration....26 the Control Panel.
Page 3 Copying Multiple Originals onto One Sheet..86 Faxing Copying in Page Order....87 Before Using Fax Features....110 Copying Originals Using Good Quality.
Page 4 Cannot Solve Problem..... 259 Maintaining the Printer Cannot Solve Printing or Copying Problems. . . 259 Checking the Status of Consumables... 150 Improving Print, Copy, Scan, and Fax Quality.
Page 5 Scanner Specifications....327 Contacting Epson Support....435 ADF Specifications.
Page 6 Guide to This Manual Introduction to the Manuals......... . . 7 Searching for Information.
Page 7: Guide To This Manual
Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.
Page 8: Printing Only The Pages You Need
Guide to This Manual > > About This Manual Marks and Symbols ❏ Mac OS: Hold down the command key, and then press ←. Printing Only the Pages You Need You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.
Page 9: Notes On Screenshots And Illustrations
Guide to This Manual > > About This Manual Operating System References Related Information & Links to related sections. Notes on Screenshots and Illustrations ❏ Screenshots of the printer driver are from Windows 10 or macOS High Sierra. The content displayed on the screens varies depending on the model and situation.
Page 10: Trademarks
EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ Epson Scan 2 software is based in part on the work of the Independent JPEG Group. ❏ libtiff Copyright © 1988-1997 Sam Leffler Copyright ©...
Page 11 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
Page 12: Important Instructions
Important Instructions Safety Instructions..........13 Printer Advisories and Warnings.
Page 13: Safety Instructions
❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.
Page 14: Safety Instructions For Ink
Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Setting Up the Printer Safety Instructions for Ink ❏ Be careful when you handle used ink cartridges, as there may be some ink around the ink supply port. ❏...
Page 15: Advisories And Warnings For Using The Printer
Important Instructions > > … Printer Advisories and Warnings Advisories and Warnings for Using the Printer with ❏ Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct sunlight, strong light, or heat sources. Related Information “Installation Location and Space”...
Page 16: Advisories And Warnings For Transporting Or Storing The Printer
Important Instructions > Protecting Your Personal Information Advisories and Warnings for Transporting or Storing the Printer ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak. ❏ Before transporting the printer, make sure that the print head is in the home (far right) position. Protecting Your Personal Information When you give the printer to someone else or dispose of it, erase all the personal information stored in the printer's memory by selecting Settings >...
Page 17: Part Names And Functions
Part Names and Functions Front............18 Inside.
Page 18: Front
Part Names and Functions > Front Front ADF (Automatic Document Feeder) cover Open when removing jammed originals in the ADF. ADF edge guide Feeds originals straight into the printer. Slide to the edge of the originals. ADF input tray Feeds originals automatically. ADF document support Supports originals larger than legal size paper.
Page 19 Part Names and Functions > Front Paper tray Loads all paper types supported by the printer. Output tray Holds the ejected paper. When you start printing, this tray is ejected to fit the paper size automatically. To store the tray, push it manually or select on the control panel.
Page 20: Inside
Part Names and Functions > Inside Inside Maintenance box cover Open when replacing the maintenance box. The maintenance box is a container that collects a very small amount of surplus ink during cleaning or printing. Scanner unit Scans placed originals. Open to remove jammed paper. This unit should usually be kept closed.
Page 21: Rear
Part Names and Functions > Rear Rear Rear cover Remove when removing jammed paper. AC inlet Connects the power cord. LINE port Connects a phone line. USB port Connects a USB cable to connect with a computer. LAN port Connects a LAN cable. EXT.
Page 22: Guide To The Control Panel
Guide to the Control Panel Control Panel........... . . 23 Home Screen Configuration.
Page 23: Control Panel
Guide to the Control Panel > Control Panel Control Panel Turns the printer on or off. Unplug the power cord when the power light is off. Displays the home screen. Displays the Help screen. You can check solutions to problems from here. Pauses the current printing job and allows you to interrupt another job.
Page 24: Home Screen Configuration
Guide to the Control Panel > Home Screen Configuration Home Screen Configuration Displays the Printer Status screen. You can check the approximate ink levels and the approximate service life of the maintenance box. Displays the network connection status. See the following for more details. “Guide to the Network Icon”...
Page 25: Guide To The Network Icon
Guide to the Control Panel > > Home Screen Configuration Guide to the Network Icon Displays each menu. ❏ Copy Allows you to copy documents. ❏ Scan Allows you to scan documents and save them to a memory device or a computer. ❏...
Page 26: Menu Screen Configuration
Guide to the Control Panel > Menu Screen Configuration Menu Screen Configuration Returns to the previous screen. Switches the list of settings using the tabs. The Basic Settings tab displays frequently used items. The Advanced tab displays other items that you can set as necessary. Displays the list of setting items.
Page 27: Job/Status Screen Configuration
Guide to the Control Panel > Job/Status Screen Configuration Job/Status Screen Configuration Press the button to display the Job/Status menu. You can check the status of the printer or the jobs. Switches the displayed lists. Filter the jobs by functional. When Active is selected, displays the list of ongoing jobs and jobs waiting to be processed.
Page 28: Entering Characters
Guide to the Control Panel > Viewing Animations Entering Characters You can enter characters and symbols by using on-screen keyboard when you make network settings, and so on. Indicates the character count. Moves the cursor to the input position. Switches between upper case and lower case or numbers and symbols. Switches the character type.
Page 29 Guide to the Control Panel > Viewing Animations ❏ Select How To at the bottom of the operation screen: Displays the context-sensitive animation.
Page 30: Loading Paper
Loading Paper Paper Handling Precautions......... . 31 Paper Size and Type Settings.
Page 31: Paper Handling Precautions
Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.
Page 32: List Of Paper Type
Media Type Control Panel Printer Driver Epson Business Paper Plain paper Plain paper Epson Bright White Ink Jet Paper Epson Bright White Paper Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy Epson Premium Glossy Photo Paper Prem. Glossy...
Page 33: Loading Pre-Punched Paper
Loading Paper > > Loading Paper Loading Pre-punched Paper Select , and then select How To > Load paper. Select the paper type and paper source you want to use to display the animations. Select Finish to close the animation screen. Loading Pre-punched Paper Load a single sheet of pre-punched paper in the paper tray.
Page 34: Loading Long Papers
Loading Paper > > Loading Paper Loading Long Papers Loading Long Papers ❏ Paper tray Load long paper in the paper tray by allowing the leading edge of the paper to roll over. Select User-Defined as the paper size setting. ❏...
Page 35: Placing Originals
Placing Originals Originals that are not Supported by the ADF......36 Detecting the Original Size Automatically.
Page 36: Originals That Are Not Supported By The Adf
Placing Originals > Detecting the Original Size Automatically Originals that are not Supported by the ADF Important: Do not feed photographs or valuable original artwork into the ADF. Misfeeding may wrinkle or damage the original. Scan these documents on the scanner glass instead. To prevent paper jams, avoid placing the following originals in the ADF.
Page 37: Placing Originals
Placing Originals > Placing Originals Placing Originals Place originals on the scanner glass or the ADF. You can place multiple originals in the ADF. If auto duplex scanning is available, you can scan both sides of the originals at the same time. See the link below for the specifications of the ADF. “ADF Specifications”...
Page 38 Placing Originals > Placing Originals When using the ADF Important: ❏ Do not load originals above the line indicated by the triangle symbol on the ADF edge guide. ❏ Do not add originals while scanning. Note: Some sizes may not be automatically detected. In this situation, manually select the size of the originals. Related Information “Originals that are not Supported by the ADF”...
Page 39: Inserting And Removing A Memory Device
Inserting and Removing a Memory Device Inserting an External USB Device........40 Removing an External USB Device.
Page 40: Inserting An External Usb Device
Inserting and Removing a Memory Device > Sharing Data on a Memory Device Inserting an External USB Device Insert an external USB device into the external interface USB port. Related Information “Memory Device Specifications” on page 333 & Removing an External USB Device Remove the external USB device.
Page 41 Inserting and Removing a Memory Device > Sharing Data on a Memory Device Important: When sharing a memory device inserted in the printer between computers connected by USB or over a network, write access is only allowed to the computers that are connected by the method you selected on the printer. To write to the memory device, enter Settings >...
Page 42: Printing
Printing Printing Documents..........43 Printing on Envelopes.
Page 43: Printing Documents
Printing > > Printing Documents Printing from a Computer - Windows Printing Documents Printing from a Computer - Windows If you cannot change some of the printer driver settings, they may have been restricted by the administrator. Contact your printer administrator for assistance. Printing Using Easy Settings Note: Operations may differ depending on the application.
Page 44 Printing > > Printing Documents Printing from a Computer - Windows 6. Change the settings as necessary. See the menu options for the printer driver for details. Note: ❏ You can also see the online help for explanations of the setting items. Right-clicking an item displays Help. ❏...
Page 45 Printing > > Printing Documents Printing from a Computer - Windows Orientation: Select the orientation you want to use to print. Paper Type: Select the type of paper on which you print. Quality: Select the pint quality you want to use for printing. Available settings depend on the paper type you select.
Page 46 Printing > > Printing Documents Printing from a Computer - Windows Show Settings/Hide Settings: Displays a list of items currently set on the Main and More Options tabs. You can show or hide the current setting list screen. Restore Defaults: Return all settings to their factory default values.
Page 47 Printing > > Printing Documents Printing from a Computer - Windows Image Options. You can also enable Edge Smoothing, Fix Red-Eye, and print settings with reduced edge blurring. Watermark Features: Allows you to make settings for anti-copy patterns, watermarks, or headers and footers. Add/Delete: Allows you to add or remove any anti-copy patterns or watermarks that you want to use.
Page 48 Opens the Job Arranger Lite window. Here you can open and edit previously saved data. EPSON Status Monitor 3: Opens the EPSON Status Monitor 3 window. Here you can confirm the status of the printer and the consumables. Monitoring Preferences: Allows you to make settings for items on the EPSON Status Monitor 3 window.
Page 49 Printing > > Printing Documents Printing from a Computer - Windows Adding Printing Presets for Easy Printing If you create your own preset of frequently used print settings on the printer driver, you can print easily by selecting the preset from the list. 1.
Page 50 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
Page 51 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
Page 52 Printing > > Printing Documents Printing from a Computer - Windows 5. Set the other items on the Main and More Options tabs as necessary, and then click OK. 6. Click Print. Related Information “Available Paper and Capacities” on page 288 &...
Page 53 Printing > > Printing Documents Printing from a Computer - Windows Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. Note: This feature is not available with borderless printing. 1.
Page 54 Printing > > Printing Documents Printing from a Computer - Windows Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. 1. On the printer driver's More Options tab, select the document size from the Document Size setting. 2.
Page 55 Printing > > Printing Documents Printing from a Computer - Windows Note: This feature is not available with borderless printing. 1. On the printer driver's Main tab, select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster as the Multi-Page setting.
Page 56 Printing > > Printing Documents Printing from a Computer - Windows 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks. 2.
Page 57 Printing > > Printing Documents Printing from a Computer - Windows 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks). 4. Tape the sheets together from the back. 5.
Page 58 Printing > > Printing Documents Printing from a Computer - Windows 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks. 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
Page 59 Printing > > Printing Documents Printing from a Computer - Windows 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
Page 60 Printing > > Printing Documents Printing from a Computer - Windows 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. 1.
Page 61 Printing > > Printing Documents Printing from a Computer - Windows 2. Settings, and then select the items you want to print. Note: ❏ To specify the first page number, select Page Number from the position you want to print in the header or footer, and then select the number in Starting number.
Page 62 Printing > > Printing Documents Printing from a Computer - Windows 3. Set the other items on the Main and More Options tabs as necessary, and then click OK. “Main Tab” on page 44 “More Options Tab” on page 46 4.
Page 63 Printing > > Printing Documents Printing from a Computer - Windows Printing Multiple Files Together Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job. You can specify the print settings for combined files, such as multi-page layout, and 2-sided printing. 1.
Page 64 Printing > > Printing Documents Printing from a Computer - Windows ❏ Paper Type: Plain paper, Copy paper, Letterhead, Recycled paper, Colored paper, Preprinted paper, High quality plain paper ❏ Quality: Standard or a higher quality ❏ Print Color:Color ❏ Applications: Microsoft® Office 2007 or later ❏...
Page 65 Printing > > Printing Documents Printing from a Computer - Windows 1. On the printer driver's More Options tab, select the method of color correction from the Color Correction setting. ❏ Automatic: This setting automatically adjusts the tone to match the paper type and print quality settings. ❏...
Page 66: Printing From A Computer - Mac Os
You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed cannot be scanned. You can use this feature under the following conditions. ❏ Paper Type: Plain paper, Letterhead, Recycled, Color, Preprinted, High Quality Plain Paper, Thick paper, Epson Photo Quality Ink Jet, Epson Matte, or Envelope ❏ Quality: Standard 1.
Page 67 Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9), OS X Mountain Lion (10.8), the Epson printer driver has not been installed correctly. Enable it from the following menu. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the printer, and then add the printer again.
Page 68 Inverts an image to print as it would appear in a mirror. Menu Options for Color Matching ColorSync/EPSON Color Controls: Select the method for color adjustment. These options adjusts colors between the printer and the computer display to minimize the difference in color.
Page 69 Printing > > Printing Documents Printing from a Computer - Mac OS Menu Options for Paper Handling Collate pages: Prints multi-page documents collated in order and sorted into sets. Pages to Print: Select to print only odd pages or even pages. Page Order: Select to print from the top or the last page.
Page 70 Printing > > Printing Documents Printing from a Computer - Mac OS Grayscale: Select when you want to print in black or shades of gray. Mirror Image: Inverts the image so that it prints as it would appear in a mirror. Menu Options for Color Options Manual Settings: Adjusts the color manually.
Page 71 Printing > > Printing Documents Printing from a Computer - Mac OS The next time you want to print using the same settings, select the registered preset name from the Presets. Related Information “Loading Paper” on page 32 & “Printing Using Easy Settings” on page 66 &...
Page 72 Printing > > Printing Documents Printing from a Computer - Mac OS Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. 1. Select Layout from the pop-up menu. 2. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border. “Menu Options for Layout”...
Page 73 Printing > > Printing Documents Printing from a Computer - Mac OS 4. Select the paper size you loaded in the printer as the Destination Paper Size setting. 5. Set the other items as necessary. 6. Click Print. Related Information “Loading Paper”...
Page 74: Printing Documents From Smart Devices (Ios)
If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance. 1. Select Color Matching from the pop-up menu, and then select EPSON Color Controls. 2. Select Color Options from the pop-up menu, and then select one of the available options.
Page 75: Printing Documents From Smart Devices (Android)
Printing Documents from Smart Devices (Android) 2. If Epson Smart Panel is not installed, install it. “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 297 3. Connect your smart device to the wireless router.
Page 76 You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.
Page 77: Printing On Envelopes
2. Load paper in the printer. 3. Set up your printer for wireless printing. See the link below. http://epson.sn 4. Connect your Android device to the same wireless network that your printer is using. 5. Print from your device to your printer.
Page 78: Printing Photos
Printing > > Printing Photos Printing JPEG Files from a Memory Device 6. Select Envelope as the Media Type setting. 7. Set the other items as necessary. 8. Click Print. Printing Photos Printing JPEG Files from a Memory Device You can print JPEG files from a memory device connected to the printer. 1.
Page 79: Printing Tiff Files From A Memory Device
Printing > > Printing Photos Printing TIFF Files from a Memory Device ❏ Fit Frame Select On to crop the image to fit into the selected print layout automatically. If the aspect ratio of the image data and the paper size is different, the image is automatically enlarged or reduced so that the short sides match the short sides of the paper.
Page 80: Printing Web Pages
Select the format of the date the photo was taken or saved. The date is not printed for some layouts. Printing Web Pages Printing Web Pages from a Computer Epson Photo+ allows you to display web pages, crop the specified area, and then edit and print them. See the application’s help for details. Printing Web Pages from Smart Devices Note: Operations may differ depending on the device.
Page 81: Printing Using A Cloud Service
Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.
Page 82 Printing Using a Cloud Service Registering to Epson Connect Service from the Control Panel 2. Select General Settings > Web Service Settings > Epson Connect Services > Unregister to print the registration sheet. 3. Follow the instructions on the registration sheet to register the printer.
Page 83: Copying
Copying Available Copying Methods......... . . 84 Basic Menu Options for Copying.
Page 84: Available Copying Methods
Copying > > Available Copying Methods Copying Originals Available Copying Methods Place the originals on the scanner glass or the ADF, and then select the Copy menu on the home screen. Copying Originals You can copy the originals of fixed size or custom size by color or monochrome. 1.
Page 85: Copying On 2-Sides
Copying > > Available Copying Methods Copying by Enlarging or Reducing Copying on 2-Sides Copy multiple originals on both sides of the paper. 1. Place all originals face up in the ADF. Important: If you want to copy originals that are not supported by the ADF, use the scanner glass. “Originals that are not Supported by the ADF”...
Page 86: Copying Multiple Originals Onto One Sheet
Copying > > Available Copying Methods Copying Multiple Originals onto One Sheet 4. Specify the amount of enlargement or reduction. 5. Tap Copying Multiple Originals onto One Sheet You can copy the multiple originals onto a single sheet. 1. Place all originals face up in the ADF. Place them in the direction shown in the illustration.
Page 87: Copying In Page Order
Copying > > Available Copying Methods Copying Originals Using Good Quality Note: You can also place the originals on the scanner glass. “Placing Originals” on page 37 2. Select Copy on the home screen. 3. Select the Advanced tab, select Multi-Page, and then select 2-up or 4-up. 4.
Page 88: Copying Id Card
Copying > > Available Copying Methods Copying Books 3. Select the Advanced tab, and then enable Remove Shadow or Remove Punch Holes or adjust the image quality in Image Quality. 4. Tap Copying ID card Scans both sides of an ID card and copies onto one side of a paper. 1.
Page 89: Basic Menu Options For Copying
Copying > Basic Menu Options for Copying Basic Menu Options for Copying Note: The items may not be available depending on other settings you made. Color Mode: Select whether to copy in color or in monochrome. ❏ B&W Copies the original in black and white (monochrome). ❏...
Page 90: Original Type
Copying > Advanced Menu Options for Copying ❏ A4→A5 and others Automatically enlarges or reduces the original to fit to a specific paper size. Original Type: Select the type of your original. Copies in optimal quality to match the type of original. 2-Sided: Select 2-sided layout.
Page 91: Mixed Size Originals
Copying > Advanced Menu Options for Copying ❏ Group (Same Pages) Copies the originals by page as a group. ❏ Collate (Page Order) Copies the originals collated in order and sorted into sets. Mixed Size Originals: You can place the following combination of sizes in the ADF at the same time. A3 and A4; B4 and B5. When using these combinations, originals are copied at the actual size of the originals.
Page 92: Binding Margin
Copying > Advanced Menu Options for Copying ❏ Remove Background Adjust the density of the background color. Tap + to make it bright (white) and tap - to make it dark (black). Binding Margin: Select such as the binding position, margin, and orientation of your original. Reduce to Fit Paper: Copies the scanned image at a smaller size than the Reduce/Enlarge value to fit within the paper size.
Page 93: Scanning
Scanning Available Scanning Methods......... . 94 Scanning Originals to a Network Folder.
Page 94: Available Scanning Methods
Scanning Directly from Smart Devices You can save scanned images directly to a smart device such as a smart phone or tablet by using the Epson Smart Panel application on the smart device. “Scanning Originals to a Smart Device” on page 108 Scanning Originals to a Network Folder Check the following before scanning.
Page 95: Destination Menu Options For Scanning To A Folder
Scanning > > Scanning Originals to a Network Folder Destination Menu Options for Scanning to a Folder Note: Make sure the printer's Date/Time and Time Difference settings are correct. Access the menus from Settings > General Settings > Basic Settings > Date/Time Settings. 1.
Page 96: Scan Menu Options For Scanning To A Folder
Scanning > > Scanning Originals to a Network Folder Scan Menu Options for Scanning to a Folder You can search for a contact from the contacts list. Enter the search keyword into the box at the top of the screen. Scan Menu Options for Scanning to a Folder Note: The items may not be available depending on other settings you made.
Page 97: Scanning Originals To An Email
Scanning > Scanning Originals to an Email Mixed Size Originals: You can place the following combination of sizes in the ADF at the same time. A3 and A4; B4 and B5. When using these combinations, originals are scanned at the actual size of the originals. Place your originals by aligning the width of the originals as shown below.
Page 98: Recipient Menu Options For Scanning To An Email
Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email ❏ Make sure the printer's Date/Time and Time Difference settings are correct. Access the menus from Settings > General Settings > Basic Settings > Date/Time Settings. 1.
Page 99 Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email File Format: Select the format in which to save the scanned image. When you select PDF, PDF/A, or TIFF as the file format, select whether to save all originals as one file (multi-page) or save each original separately (single page).
Page 100 Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email Remove Shadow: Remove the shadows of the original that appear in the scanned image. ❏ Frame: Remove the shadows at the edge of the original. ❏...
Page 101: Scanning Originals To A Computer
❏ Epson Scan 2 (application required to use the scanner feature) See the following to check for installed applications. Windows 10: Click the start button, and then check the Epson Software folder > Epson ScanSmart, and the EPSON folder > Epson Scan 2.
Page 102: Scanning Originals To A Memory Device
Scanning > > Scanning Originals to a Memory Device Basic Menu Options for Scanning to a Memory Device Scanning Originals to a Memory Device 1. Place the originals. “Placing Originals” on page 37 2. Insert a memory device into the printer. “Inserting an External USB Device”...
Page 103: Advanced Menu Options For Scanning To A Memory Device
Scanning > > Scanning Originals to a Memory Device Advanced Menu Options for Scanning to a Memory Device ❏ Binding(Original): Select the binding direction of the original. Scan Area: Select the scan area. To scan at the maximum area of the scanner glass, select Max Area. ❏...
Page 104: Scanning Originals To The Cloud
Add the date to the file name. ❏ Add Time: Add the time to the file name. Scanning Originals to the Cloud Before using this feature, make settings using Epson Connect. See the following Epson Connect portal website for details. https://www.epsonconnect.com/ http://www.epsonconnect.eu (Europe only) 1.
Page 105: Advanced Menu Options For Scanning To The Cloud
Scanning > > Scanning Originals to the Cloud Advanced Menu Options for Scanning to the Cloud 2-Sided: Scan both sides of the original. ❏ Orientation (Original): Select the orientation of the original. ❏ Binding(Original): Select the binding direction of the original. Scan Area: Select the scan area.
Page 106: Scanning Using Wsd
Scanning > > Scanning Using WSD Setting Up a WSD Port Scanning Using WSD Note: ❏ This feature is only available for computers running Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista. ❏ If you are using Windows 7/Windows Vista, you need to setup your computer in advance using this feature. “Setting Up a WSD Port”...
Page 107 Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a network status sheet.
Page 108: Scanning Originals To A Smart Device
Scanning Originals to a Smart Device Note: ❏ Before scanning, install Epson Smart Panel on your smart device. ❏ Epson Smart Panel screens are subject to change without notice. ❏ Epson Smart Panel contents may vary depending on the product.
Page 109: Faxing
Faxing Before Using Fax Features......... . . 110 Overview of this Printer's Fax Features.
Page 110: Before Using Fax Features
Faxing > > Overview of this Printer's Fax Features Feature: Sending Faxes Before Using Fax Features Check the following before you start using the fax features. ❏ The printer and the phone line, and (if necessary) the phone machine are connected correctly ❏...
Page 111: Feature: Receiving Faxes
Faxing > > Overview of this Printer's Fax Features Feature: Receiving Faxes Scan Settings when Sending a Fax You can select items such as Resolution or Original Size (Glass) when sending faxes. “Scan Settings:” on page 129 Using Fax Send Settings when Sending a Fax You can use Fax Send Settings such as Direct Send (to send a large document stably) or Backup when normal sending fails.
Page 112: Feature: Pc-Fax Send/Receive (Windows/Mac Os)
Faxing > > Overview of this Printer's Fax Features Feature: PC-FAX Send/Receive (Windows/Mac OS) Destinations of Received Faxes ❏ Output without conditions: Received faxes are printed unconditionally by default. You can set up destinations for received faxes to the inbox, a computer, an external memory, emails, folders, or other faxes. If you save in the inbox, you can check the contents on the screen.
Page 113: Features: Various Fax Reports
Faxing > > Overview of this Printer's Fax Features Feature: Status or Logs for Fax Jobs “Software for Faxing” on page 298 “Receiving Faxes on a Computer” on page 145 Features: Various Fax Reports You can check the status of sent and received faxes in a report. “Report Settings”...
Page 114: Feature: Fax Box
Faxing > > Overview of this Printer's Fax Features Features: Other Useful Features Feature: Fax Box Inbox and confidential boxes You can store received faxes in the inbox or confidential boxes. “Inbox/Confidential” on page 132 Stored Documents Box You can send faxes using documents saved in this box. “Stored Documents:”...
Page 115: Sending Faxes Using The Printer
Faxing > Sending Faxes Using the Printer “Making Settings for Blocking Junk Faxes” on page 399 Receiving Faxes After Dialing After dialing to another fax machine, you can receive the document from the fax machine. “Receiving Faxes by Making a Phone Call” on page 124 “Polling Receive:”...
Page 116: Selecting Recipients
Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Selecting Recipients You can specify recipients on the Recipient tab to send the fax using the following methods. Entering Fax Number Manually Select Keypad, enter a fax number on the screen displayed, and then tap OK. - To add a pause (pause for three seconds during dialing), enter a hyphen(-).
Page 117 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes 4. Select the Fax Settings tab, and then make settings as necessary. “Fax Settings” on page 128 5. Tap , check the scanned document image. : Moves the screen in the direction of the arrows. : Reduces or enlarges.
Page 118 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes 1. Pick up the handset of the connected telephone, and then dial the recipient's fax number using the phone. Note: When the recipient answers the phone, you can talk with the recipient. 2.
Page 119 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Registering a Bulletin Board Box You must register a bulletin board box for storing a document beforehand. Follow the steps below to register the box. 1. Select Fax Box > Polling Send/Board from the home screen. 2.
Page 120 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Sending Many Pages of a Monochrome Document (Direct Send) When sending a fax in monochrome, the scanned document is temporarily stored in the printer's memory. Therefore, sending a lot of pages may cause the printer to run out of memory and stop sending the fax. You can avoid this by enabling the Direct Send feature, however, it takes longer to send the fax because the printer performs scanning and sending simultaneously.
Page 121 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Sending Different Size Documents Using ADF (Continuous Scan(ADF)) Sending faxes by placing originals one by one, or by placing originals by size, you can send them as one document at their original sizes.
Page 122 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Sending the Same Documents Multiple Times Related Information “Storing a Fax Without Specifying a Recipient (Store Fax Data)” on page 122 & “Sending Faxes Using the Stored Document Feature” on page 122 &...
Page 123: Receiving Faxes On The Printer
Faxing > > Receiving Faxes on the Printer Receiving Incoming Faxes Receiving Faxes on the Printer If the printer is connected to the phone line and basic settings have been completed using the Fax Setting Wizard, you can receive faxes. You can save received faxes, check them on the printer screen, and forward them.
Page 124: Receiving Faxes By Making A Phone Call
Faxing > > Receiving Faxes on the Printer Receiving Faxes by Making a Phone Call Related Information “Remote Receive:” on page 311 & Usage of Auto Mode This mode allows you to use the line for the following uses. ❏ Using the line for faxing only (external telephone is not necessary) ❏...
Page 125 Faxing > > Receiving Faxes on the Printer Receiving Faxes by Making a Phone Call Receiving Faxes After Confirming the Sender's Status You can receive a fax while listening to sounds or voices through the printer's speaker while dialing, communicating, and transmitting. You can use this feature when you want to receive a fax from a fax information service by following an audio guide.
Page 126: Saving And Forwarding Received Faxes
Faxing > > Receiving Faxes on the Printer Saving and Forwarding Received Faxes Receiving Faxes from a Board with a Subaddress (SEP) and Password (PWD) (Polling Receive) By dialing to a sender, you can receive faxes from a board stored on sender's fax machine with a subaddress (SEP) and password (PWD) feature.
Page 127: Viewing Received Faxes On The Printer's Lcd Screen
Faxing > > Receiving Faxes on the Printer Viewing Received Faxes on the Printer's LCD Screen Note: ❏ The fax data is saved as PDF format. ❏ Color documents cannot be forwarded to another fax machine. They are processed as documents that failed to be forwarded.
Page 128: Menu Options For Faxing
Faxing > > Menu Options for Faxing Fax Settings ❏ : Rotates the image to the right by 90 degrees. ❏ : Moves the screen in the direction of the arrows. ❏ : Reduces or enlarges. ❏ : Moves to the previous or the next page. ❏...
Page 129 Faxing > > Menu Options for Faxing Fax Settings Quick Operation Button: Assigning up to three frequently used items such as Transmission Log and Original Type in Settings > General Settings > Fax Settings > Quick Operation Button, displays the items at the top of the Fax Settings tab.
Page 130 Faxing > > Menu Options for Faxing Fax Settings Priority Send: Sends the current fax before other faxes waiting to be sent. See the related information below on this topic. Send Fax Later: Sends a fax at a time you specified. Only a monochrome fax is available when using this option.
Page 131: More
Faxing > > Menu Options for Faxing More “Sending Many Pages of a Monochrome Document (Direct Send)” on page 120 & “Sending a Fax Preferentially (Priority Send)” on page 120 & “Sending Faxes in Monochrome at Specified Time of the Day (Send Fax Later)” on page 120 &...
Page 132: Menu Options For Fax Box
Faxing > > Menu Options for Fax Box Inbox/Confidential You can store one document to the polling send box. You can store up to 10 documents to up to 10 bulletin boards in the printer, but you must register them from Fax Box before storing documents.
Page 133 Faxing > > Menu Options for Fax Box Inbox/Confidential Tapping one of the faxes from the list opens the preview screen, and you can check the contents of the fax. You can print or delete the fax while you are previewing. preview screen ❏...
Page 134: Stored Documents
Faxing > > Menu Options for Fax Box Stored Documents: Delete Box: This item is displayed only when you select a confidential box and select Box Menu. Clears the current settings for Confidential Boxes and deletes all stored documents. Related Information “Checking the Fax Job History”...
Page 135: Polling Send/Board
Faxing > > Menu Options for Fax Box Polling Send/Board Print All: This is displayed only when there are stored faxes in the box. Prints all faxes in the box. Selecting On in Delete When Complete deletes all faxes when printing is complete. Save All to Memory Device: This is displayed only when there are stored faxes in the box.
Page 136 Faxing > > Menu Options for Fax Box Polling Send/Board preview screen ❏ : Reduces or enlarges. ❏ : Rotates the image to the right by 90 degrees. ❏ : Moves the screen in the direction of the arrows. ❏ : Moves to the previous or the next page.
Page 137 Faxing > > Menu Options for Fax Box Polling Send/Board Bulletin Board Box Settings: Name (Required): Enter a name for the bulletin board box. Subaddress(SEP): Make or change the conditions for a recipient to receive the fax. Password(PWD): Make or change the conditions for a recipient to receive the fax. Box Open Password: Set or change the password used to open the box.
Page 138 Faxing > > Menu Options for Fax Box Polling Send/Board ❏ : Rotates the image to the right by 90 degrees. ❏ : Moves the screen in the direction of the arrows. ❏ : Moves to the previous or the next page. To hide the operation icons, tap anywhere on the preview screen except for the icons.
Page 139: Checking The Status Or Logs For Fax Jobs
Faxing > > … Checking the Status or Logs for Fax Jobs Displaying Information when Received Faxes are Unprocessed (Unr Checking the Status or Logs for Fax Jobs Displaying Information when Received Faxes are Unprocessed (Unread/Not Printed/Not Saved/Not Forwarded) When there are unprocessed received documents, the number of unprocessed jobs is displayed on the on the home screen.
Page 140: Checking Fax Jobs In Progress
Faxing > > Checking the Status or Logs for Fax Jobs Checking the Fax Job History Related Information “Viewing Received Faxes on the Printer's LCD Screen” on page 127 & “Checking Fax Jobs in Progress” on page 140 & Checking Fax Jobs in Progress You can display the screen to check fax jobs for which processing is incomplete.
Page 141: Reprinting Received Documents
“Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 298 “Application for Sending Faxes (PC-FAX Driver)” on page 299 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).
Page 142 Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Windows) 3. Select XXXXX (FAX) (where XXXXX is your printer name) in Printer, and then check the settings for fax sending. ❏ Specify 1 in Number of copies. Fax may not be transmitted correctly if you specify 2 or more. ❏...
Page 143 Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Windows) ❏ Specifying a recipient (name, fax number and so on) directly: Do the steps below. Click the Manual Dial tab. Enter the necessary information. Click Add.
Page 144: Sending Documents Created Using An Application (Mac Os)
Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Mac OS) Note: ❏ To stop transmitting, select the data, and click Cancel . You can also cancel using the printer's control panel. ❏ If an error occurs during transmission, the Communication error window appears. Check the error information and retransmit.
Page 145: Receiving Faxes On A Computer
“Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 298 “Application for Sending Faxes (PC-FAX Driver)” on page 299 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).
Page 146: Checking For New Faxes (Windows)
Faxing > > Receiving Faxes on a Computer Checking for New Faxes (Windows) Important: ❏ To receive faxes on a computer, the Receive Mode on the printer's control panel must be set to Auto. Contact your administrator for information on the printer settings status. To make settings on the printer's control panel, select Settings >...
Page 147: Checking For New Faxes (Mac Os)
Faxing > > Receiving Faxes on a Computer Checking for New Faxes (Mac OS) While the fax icon indicates that it is standing by, you can check for new faxes instantly by selecting Check new faxes now. Using the Notification Window (Windows) When you set to notify you the new faxes exist, a notification window is displayed near the task bar for each the fax.
Page 148: Canceling The Feature That Saves Incoming Faxes To The Computer
Faxing > > Receiving Faxes on a Computer Canceling the Feature that Saves Incoming Faxes to the Computer 3. Check the date and the sender in the file name, and then open the PDF file. Note: Received faxes are automatically renamed using the following naming format. YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn (Year/Month/Day/Hour/Minute/Second_sender's number) Information sent from the sender is displayed as the sender's number.
Page 149: Maintaining The Printer
Maintaining the Printer Checking the Status of Consumables........150 Improving Print, Copy, Scan, and Fax Quality.
Page 150: Checking The Status Of Consumables
Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Adjusting the Print Quality Checking the Status of Consumables You can check the approximate ink levels and the approximate service life of the maintenance box from the printer's control panel. Select on the home screen.
Page 151: Checking And Cleaning The Print Head
Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Checking and Cleaning the Print Head 5. Follow the on-screen instructions to print the patterns for print head alignment, and then align the print head. ❏ This pattern allows you to perform alignment if your printouts look blurry. Find and select the number for the most solid pattern.
Page 152 We recommend turning off the printer by using the button. If print quality has still not improved, contact Epson support. ❏ To prevent the print head from drying out, do not unplug the printer while the power is on.
Page 153: Preventing Nozzle Clogging
Maintaining the Printer > > … Improving Print, Copy, Scan, and Fax Quality Cleaning the Scanner Glass and Doc Preventing nozzle clogging Always use the power button when turning the printer on and off. Check that the power light is off before you disconnect the power cord. The ink itself can dry out if it is not covered.
Page 154 Maintaining the Printer > > … Improving Print, Copy, Scan, and Fax Quality Cleaning the Scanner Glass and Doc ❏ When copies or scanned images are smeared ❏ When the copy or scanned area extends to include dust or stains, resulting in the wrong copying or scanning position or small images Caution: Be careful not to trap your hand or fingers when opening or closing the document cover.
Page 155: Cleaning The Adf
Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it. Wipe off all remaining liquid. ❏...
Page 156 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 2. Use a soft, moist cloth to clean the roller and the interior of the ADF. Important: ❏ Using a dry cloth may damage the surface of the roller. ❏...
Page 157: Cleaning The Printer
Maintaining the Printer > Cleaning the Printer 4. Clean the part that is shown in the illustration. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it. Wipe off all remaining liquid. ❏...
Page 158: Saving Power
Maintaining the Printer > > Saving Power Saving Power (Control Panel) Important: ❏ Be careful not to get water onto the printer mechanism or any electrical components. Otherwise, the printer could be damaged. ❏ Never use alcohol or paint thinner to clean the components and the case. These chemicals can damage them. ❏...
Page 159: Installing Or Uninstalling Applications Separately
1. Make sure the printer and the computer are available for communication, and the printer is connected to the Internet. 2. Start EPSON Software Updater. The screenshot is an example on Windows. 3. For Windows, select your printer, and then click to check for the latest available applications.
Page 160 Right-click on the Printers folder, and then click Run as administrator > Server Properties. ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 From the File menu, select Server Properties. Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer.
Page 161: Adding The Printer (For Mac Os Only)
& Checking if a genuine Epson printer driver is installed - Mac OS You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
Page 162 If the User Account Control window is displayed, click Continue. 7. Follow the on-screen instructions. Uninstalling Applications - Mac OS 1. Download the Uninstaller using EPSON Software Updater. Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the application.
Page 163: Updating Applications And Firmware
Do not turn off the computer or the printer until the update is complete; otherwise, the printer may malfunction. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website. http://www.epson.com Related Information “Application for Updating Software and Firmware (EPSON Software Updater)”...
Page 164 You can also update the firmware using Epson Device Admin. You can visually confirm the firmware information on the device list. It is useful when you want to update multiple devices' firmware. See the Epson Device Admin guide or help for more details.
Page 165: Transporting And Storing The Printer
Maintaining the Printer > Transporting and Storing the Printer Transporting and Storing the Printer When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the printer. 1. Turn off the printer by pressing the button.
Page 166 Maintaining the Printer > Transporting and Storing the Printer 8. Close the scanner unit. 9. Prepare to pack the printer as shown below. 10. Pack the printer in its box, using the protective materials.
Page 167 Maintaining the Printer > Transporting and Storing the Printer Caution: ❏ When carrying the printer, lift it using a stable position. Lifting the printer using an unstable position may result in injury. ❏ Because this printer is heavy, it should always be carried by two or more people when unpacking and transporting.
Page 168: Solving Problems
Solving Problems The Printer Does Not Work as Expected....... . . 169 A Message is Displayed on the LCD Screen.
Page 169: The Printer Does Not Work As Expected
Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The Printer Does Not Work as Expected The Printer Does Not Turn On or Off Power Does Not Turn On The following causes can be considered. The power cord is not plugged in properly to the electrical outlet.
Page 170 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The installation location is inappropriate. Solutions Place the printer on a flat surface and operate in the recommended environmental conditions. “Environmental Specifications” on page 335 &...
Page 171 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly “Unavailable Paper Types” on page 292 & Paper handling is inappropriate. Solutions Follow paper handling precautions. “Paper Handling Precautions” on page 31 & The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper.
Page 172 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Paper handling is inappropriate. Solutions Follow paper handling precautions. “Paper Handling Precautions” on page 31 & The paper is moist or damp. Solutions Load new paper. Static electricity is causing sheets of paper to stick to each other.
Page 173: Cannot Print
Solving Problems > > The Printer Does Not Work as Expected Cannot Print Originals that are not supported by the ADF are being used. Solutions Use originals supported by the ADF. “ADF Specifications” on page 328 & The originals are loaded incorrectly. Solutions Load originals in the correct direction, and slide the ADF edge guides against the edges of the originals.
Page 174 Cannot Print Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check. 1. Double-click the Epson Printer Connection Checker icon on the desktop.
Page 175 Solving Problems > > The Printer Does Not Work as Expected Cannot Print printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
Page 176 Solving Problems > > The Printer Does Not Work as Expected Cannot Print are connected to the same network, disable the privacy separator on the wireless router. See the manual provided with the wireless router for details. The IP address is incorrectly assigned. Solutions If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP address may not be assigned correctly.
Page 177 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
Page 178 There is a problem with the printer's status. Solutions Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
Page 179 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
Page 180 Solving Problems > > The Printer Does Not Work as Expected Cannot Print printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. The printer is not connected to the network. Solutions Select Settings >...
Page 181 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
Page 182 Solving Problems > > The Printer Does Not Work as Expected Cannot Print When the remaining ink levels are displayed, a connection has been successfully established between the computer and the printer. Check the following if a connection has not been established. ❏...
Page 183 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The SSIDs connected from the computer or smart device and computer are different. Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs, you cannot connect to the wireless router.
Page 184 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The device connected to the USB 3.0 port causes radio frequency interference. Solutions When you connect a device to the USB 3.0 port on a Mac, radio frequency interference may occur. Try the following if you cannot connect to wireless LAN (Wi-Fi) or if operations become unstable.
Page 185 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
Page 186 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then double-click the printer. If the printer is paused, click Resume. User feature restrictions are enabled for the printer.
Page 187 Use the Epson printing app to check the connection status for the smart device and the printer. Examples of Epson printing apps Search for and install the Epson printing application from App Store or Google Play if it is not already installed. 1. On the smart device, start the Epson printing application.
Page 188 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
Page 189 Solving Problems > > The Printer Does Not Work as Expected Cannot Print A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the privacy separator on the wireless router.
Page 190: Cannot Start Scanning
Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning The network environment has been changed. Solutions When you have changed the network environment, such as the wireless router or provider, try making network settings for the printer again. Connect the computer or smart device to the same SSID as the printer.
Page 191 Cannot Start Scanning Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check. 1. Double-click the Epson Printer Connection Checker icon on the desktop.
Page 192 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
Page 193 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning are connected to the same network, disable the privacy separator on the wireless router. See the manual provided with the wireless router for details. The IP address is incorrectly assigned. Solutions If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP address may not be assigned correctly.
Page 194 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning 7. Select the Network tab > Wired LAN. 8. Select OFF for IEEE 802.3az. 9. Click Next. 10. Click OK. 11. Remove the Ethernet cable connected to the computer and the printer. 12.
Page 195 Cannot Start Scanning Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
Page 196 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning When changing the wireless router, the settings do not match the new router. Solutions Make the connection settings again so that they match the new wireless router. “When Replacing the Wireless Router”...
Page 197 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Check the network connection of the computer. See the documentation provided with the computer for details. The device connected to the USB 3.0 port causes radio frequency interference. Solutions When you connect a device to the USB 3.0 port on a Mac, radio frequency interference may occur.
Page 198 Make sure the smart device and the printer are connected correctly. The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use the Epson printing app to check the connection status for the smart device and the printer.
Page 199 Cannot Start Scanning Examples of Epson printing apps Search for and install the Epson printing application from App Store or Google Play if it is not already installed. 1. On the smart device, start the Epson printing application. 2. Check that the printer name is displayed in the application.
Page 200 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
Page 201 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning There is a problem with the network settings on the smart device. Solutions Try accessing any website from your smart device to make sure that your smart device's network settings are correct.
Page 202: Cannot Send Or Receive Faxes
Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Messages Solutions The file name is already in use. Rename Change the file name settings. Otherwise, move or delete the files, or change the the file and scan again.
Page 203 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes There are some problems in telephone wall jack. Solutions Check that the telephone wall jack works by connecting a phone to it and testing it. If you cannot make or receive calls, contact your telecommunication company.
Page 204 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The header information for outgoing faxes is not registered. Solutions Select Settings > General Settings > Fax Settings > Basic Settings > Header and set up the header information.
Page 205 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes ❏ Using On Hook “Sending Faxes Manually After Confirming the Recipient's Status” on page 117 ❏ Separating the originals Cannot Receive Faxes The following causes can be considered. We also recommend checking the printer status in Job/Status, such as whether or not the printer is currently receiving the fax.
Page 206 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The sender's fax number has not been registered in the contacts list. Solutions Register the sender's fax number to contact list. Or disable Unregistered Contacts in Settings > General Settings >...
Page 207 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The originals are not placed correctly. Solutions ❏ Make sure the original is placed correctly against the alignment marks. ❏ If the edge of the scanned image is missing, move the original slightly away from the edge of the scanner glass.
Page 208 Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
Page 209 The Printer Does Not Work as Expected Cannot Send or Receive Faxes ❏ Windows 7 Click the start button, and then select All Programs > Epson Software > Epson Printer Connection Checker. 2. Follow the on-screen instructions to check. Note: If the printer name is not displayed, install a genuine Epson printer driver.
Page 210 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes When changing the wireless router, the settings do not match the new router. Solutions Make the connection settings again so that they match the new wireless router. “When Replacing the Wireless Router”...
Page 211 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Check the network connection of the computer. See the documentation provided with the computer for details. The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet).
Page 212 FAX Utility. Follow the steps below to check if it is installed. Make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed,...
Page 213 Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
Page 214 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes ❏ The printer is not recognized over a network connection “Cannot connect to a Network” on page 182 ❏ The printer is not recognized using a USB connection “The Printer Cannot Connect by USB (Mac OS)”...
Page 215 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
Page 216 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes ❏ The communication speed becomes slow. Follow the steps below to disable IEEE802.3az for the printer and then connect. 1. Remove the Ethernet cable connected to the computer and the printer. 2.
Page 217 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes There is a problem with the USB cable or the USB inlet. Solutions If the USB cable cannot be recognized, change the port, or change the USB cable. You need to reconfigure the USB connection.
Page 218: Error Code Is Displayed On The Status Menu
Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu User authentication failed when a fax is sent from a computer. Solutions Set the user name and password in the printer driver. When sending a fax from a computer when the security function that restrict users from using the printer's fax function is set, user authentication is performed with the user name and password set in the printer driver.
Page 219 Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Code Problem Solution ❏ Make sure that the phone cable is connected The product cannot detect the dial tone. correctly and the phone line is working. ❏...
Page 220 Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Code Problem Solution ❏ Print a network connection report to check if the A communication error has occurred. printer is connected to the network. ❏...
Page 221 If you are connecting over a network, print a network connection report to check if the printer is connected to the network. ❏ Make sure that Epson Event Manager is installed on the computer. There is not enough storage space available to save Increase the storage space in the memory device.
Page 222: Cannot Operate The Printer As Expected
Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Code Problem Solution ❏ Print a network connection report to check if the A communication error has occurred. printer is connected to the network. ❏...
Page 223 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Quiet Mode is enabled. Solutions Disable Quiet Mode. The printing speed slows down when the printer is running in Quiet Mode. ❏ Control panel Select on the home screen, and then select Off.
Page 224 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected The screen is smeared. Solutions Turn off the printer, and then wipe the screen using a soft, dry cloth. If the screen is smeared, it may not respond.
Page 225 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Operation Sounds Are Loud Quiet Mode is disabled. Solutions If operations sounds are too loud, enable Quiet Mode. Enabling this feature may reduce printing speed. ❏...
Page 226 Cannot Operate the Printer as Expected Forgot Your Password You need help from service personnel. Solutions If you forget the administrator's password, contact Epson support. Copies are Made or Faxes are Sent Unintentionally Foreign objects are touching the optical touch panel. Solutions Select Settings >...
Page 227: A Message Is Displayed On The Lcd Screen
Epson Support. message is still displayed, contact Epson support. Printer error. Contact Epson Support. Non- The printer may be damaged. Contact Epson support or an authorised printing features are available. Epson service provider to request repairs. However, non-printing features such as scanning are available.
Page 228: Paper Gets Jammed
The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.
Page 229: Preventing Paper Jams
Solving Problems > > It is Time to Replace the Ink Cartridges Ink Cartridge Handling Precautions Important: Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer. Preventing Paper Jams Check the following if paper jams occur frequently. ❏...
Page 230 ❏ Do not store the ink cartridges in high or freezing temperatures. ❏ For best results, Epson recommends using up ink cartridges before the best before date printed on the package, or within six months of opening the package, whichever is earlier.
Page 231 Solving Problems > > It is Time to Replace the Ink Cartridges Ink Cartridge Handling Precautions ❏ Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing. ❏ Install all ink cartridges; otherwise you cannot print. ❏...
Page 232: Replacing Ink Cartridges
Because this feature is only available for approximately five days, replace the expended ink cartridge as soon as possible. Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ The available period varies depending on the usage conditions.
Page 233 Solving Problems > > … It is Time to Replace the Ink Cartridges Continue Printing Temporarily without Replacing In Continue Printing Temporarily with Only Black Ink (Control Panel) 1. When a message is displayed prompting you to replace the ink cartridges, select Proceed. A message is displayed telling you that you can temporarily print with black ink.
Page 234 Solving Problems > > … It is Time to Replace the Ink Cartridges Continue Printing Temporarily without Replacing In ❏ When the following window is displayed, cancel printing. And then, printing again. Note: If you cannot cancel printing from the computer, cancel using the printer's control panel. Follow the steps below when printing again.
Page 235 ❏ EPSON Status Monitor 3: Enabled Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ Composite black looks slightly different from pure black. In addition, the print speed is reduced.
Page 236: It Is Time To Replace The Maintenance Box
Solving Problems > > It is Time to Replace the Maintenance Box Replacing a Maintenance Box Options Description Select to continue using the remaining black ink. This window is displayed the next time you print a similar job. Disable this feature Select to continue using the remaining black ink.
Page 237 > It is Time to Replace the Maintenance Box Replacing a Maintenance Box accordance with its specifications. The Epson warranty does not cover the cost of this replacement. It is a user- serviceable part. Note: ❏ When the maintenance box is full, you cannot print and clean the print head until it is replaced to avoid ink leakage.
Page 238: Printing, Copying, Scanning, And Faxing Quality Is Poor
Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Printout The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature.
Page 239 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor ❏ Windows Select High from Quality on the printer driver's Main tab. ❏ Mac OS Select Fine as Print Quality from the print dialog's Print Settings menu. The print head position is out of alignment.
Page 240 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Striped Patterns Appear The bidirectional printing setting is enabled. Solutions When printing on plain paper, disable the bidirectional setting. During bidirectional (or high speed) printing, the print head prints while moving in both directions, and vertical lines may be misaligned.
Page 241 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Printout Comes Out as a Blank Sheet The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
Page 242 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The paper path is smeared. Solutions When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the paper path. “Cleaning the Paper Path for Ink Smears”...
Page 243 Color correction has been applied. Solutions When printing from the control panel or from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting. ❏ Control panel Change the Fix Photo setting from Auto to any other option.
Page 244 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Cannot Print Without Margins Borderless is not set in the print settings. Solutions Make borderless setting in the print settings. If you select a paper type that does not support borderless printing, you cannot select Borderless.
Page 245 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The Position, Size, or Margins of the Printout Are Incorrect The following causes can be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper”...
Page 246 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The computer has been manually put into the Hibernate mode or the Sleep mode while printing. Solutions Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled text may be printed next time you start the computer.
Page 247: Copy Quality Is Poor
Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Copy Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Copies The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
Page 248 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Blurry Copies, Vertical Banding, or Misalignment The following causes can be considered. The print head position is out of alignment. Solutions Align the print head using the Print Quality Adjustment feature. “Adjusting the Print Quality”...
Page 249 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
Page 250 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Paper is loaded incorrectly. Solutions When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper. “Loading Paper”...
Page 251 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The Position, Size, or Margins of the Copies are Incorrect The following causes can be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper”...
Page 252 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor If the printer is placed in a location near a light source or subjected to direct sunlight, the original size may not be detected correctly. Solutions Select the original size manually, and then try again.
Page 253 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The copy density setting is too high. Solutions Lower the copy density setting. “Basic Menu Options for Copying” on page 89 & Moiré (Cross-Hatch) Patterns Appear in the Copied Image If the original is a printed document such as a magazine or a catalog, a dotted moiré...
Page 254: Scanned Image Problems
Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems Scanned Image Problems Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass There is dust or dirt on the originals or the scanner glass. Solutions Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
Page 255 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems When scanning thin originals, images on the back may be scanned at the same time. Solutions When scanning from the scanner glass, place black paper or a desk pad over the original. “Placing Originals”...
Page 256: The Quality Of The Sent Fax Is Poor
Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
Page 257 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor The Quality of the Sent Fax is Poor The original was pressed with too much force. Solutions If you press with too much force, blurring, smudges, and spots may occur. Do not press with too much force on the original or the document cover.
Page 258: Received Fax Quality Is Poor
Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Received Fax Quality is Poor ECM setting is disabled. Solutions Select Settings > General Settings > Fax Settings > Basic Settings and enable the ECM setting on the control panel.
Page 259: Cannot Solve Problem
❏ Check that you are using genuine Epson ink cartridges. Try to use genuine Epson ink cartridges. This product is designed to adjust colors based on the use of genuine Epson ink cartridges. The use of non-genuine ink cartridges may cause print quality to decline.
Page 260 For best results, Epson recommends using up ink cartridges before the best before date printed on the package, or within six months of opening the package, whichever is earlier. If you cannot solve the problem by checking the solutions above, you may need to request repairs. Contact Epson support.
Page 261: Adding Or Replacing The Computer Or Devices
Adding or Replacing the Computer or Devices Connecting to a Printer that has been Connected to the Network....262 Re-setting the Network Connection........263 Connecting a Smart Device and Printer Directly (Wi-Fi Direct).
Page 262: Connecting To A Printer That Has Been Connected To The Network
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Page 263: Using A Network Printer From A Smart Device
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Page 264: When Changing The Computer
You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the smart device. To use the printer from a smart device, set up from the following website. Access to the website from the smart device that you want to connect to the printer. http://epson.sn > Setup When Changing the Computer When changing the computer, make connection settings between the computer and the printer.
Page 265: Changing The Connection Method To The Computer
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Page 266 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Changing t Select Change connection method for printer (for new network router or changing USB to network, etc.) on the Select Your Operation screen, and then click Next. Select the network connection that you want to use, Connect via wireless network (Wi-Fi) or Connect via wired LAN (Ethernet), and then click Next.
Page 267: Making Wi-Fi Settings From The Control Panel
Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Making Wi-Fi Settings from the Control Panel You can make network settings from the printer's control panel in several ways. Choose the connection method that matches the environment and conditions that you are using.
Page 268 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Note: ❏ If you do not know the SSID, check if it is written on the label of the wireless router. If you are using the wireless router with its default settings, use the SSID written on the label.
Page 269: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)
Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi Making Wi-Fi Settings by PIN Code Setup (WPS) You can automatically connect to an wireless router by using a PIN code. You can use this method to set up if an wireless router is capable of WPS (Wi-Fi Protected Setup).
Page 270: Connecting To An Iphone, Ipad Or Ipod Touch Using Wi-Fi Direct
❏ Epson printing app for iOS. Examples of Epson printing apps Install Epson printing app on the smart device in advance. Note: You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
Page 271 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 4. Tap iOS. The QR code is displayed on the printer's control panel. 5. On your iPhone, iPad or iPod touch, start the standard Camera app, and then scan the QR code displayed on the printer's control panel in PHOTO mode.
Page 272 9. On the iPhone, iPad or iPod touch, start Epson printing app. 10. On the Epson printing app screen, tap Printer is not selected.. On the Epson Smart Panel, the smart device automatically connects to the printer when it starts. 11. Select the printer that you want to connect to.
Page 273: Connecting To Android Devices Using Wi-Fi Direct
4. Tap Android. 5. On the smart device, start Epson printing app. 6. On the Epson printing app screen, tap Printer is not selected.. On the Epson Smart Panel, the smart device automatically connects to the printer when it starts.
Page 274: Connecting To Devices Other Than Ios And Android Using Wi-Fi Direct
Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 7. Select the printer that you want to connect to. See the information displayed on the printer's control panel to select the printer. Note: Printers may not been displayed depending on the Android device.
Page 275 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 4. Tap Other OS Devices. The Network Name (SSID) and Password for Wi-Fi Direct for the printer are displayed.
Page 276 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 5. On the smart device's Wi-Fi screen, select the SSID shown on the printer's control panel, and then enter the password. 6. On the printer's control panel, select Next.
Page 277: Disconnecting Wi-Fi Direct (Simple Ap) Connection
Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 7. On the printing app screen for the smart device, select the printer that you want to connect to. See the information displayed on the printer's control panel to select the printer. 8.
Page 278: Checking The Network Connection Status
Adding or Replacing the Computer or Devices > Checking the Network Connection Status Change Network Name Change the Wi-Fi Direct (simple AP) network name (SSID) used for connecting to the printer to your arbitrary name. You can set the network name (SSID) in ASCII characters that is displayed on the software keyboard on the control panel.
Page 279: Checking The Network Connection Status From The Control Panel
Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec “Printing a Network Connection Report” on page 280 & Checking the Network Connection Status from the Control Panel You can check the network connection status using the network icon or the network information on the printer’s control panel.
Page 280: Printing A Network Connection Report
Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Printing a Network Connection Report You can print a network connection report to check the status between the printer and the wireless router. 1. Select Settings on the home screen. 2.
Page 281 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi b. Messages on the Network Environment Related Information “E-1” on page 281 & “E-2, E-3, E-7” on page 281 & “E-5” on page 282 &...
Page 282 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. http://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
Page 283 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. http://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
Page 284 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.
Page 285: Printing A Network Status Sheet
❏ Make network settings on the computer that is on the same network as the printer using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses the WEP security type. If several passwords are registered, check if the first registered password is set on the printer.
Page 286: Checking The Network Of The Computer (Windows Only)
Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Checking the Network of the Computer (Windows only) By using the command prompt, check the connection status of the computer and the connection path to the printer.
Page 287: Product Information
Product Information Paper Information..........288 Consumable Products Information.
Page 288: Paper Information
Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for borderless and 2-sided printing.
Page 289 Loading Capacity (Sheets) Paper Paper Paper Tray Cassette 1 Cassette 2 Epson Ultra Glossy Photo Paper A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.), 20x25 cm (8x10 in.) Epson Premium Glossy Photo Paper A3, A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.), 20x25...
Page 290 Product Information > > Paper Information Available Paper and Capacities Size Loading Capacity (Sheets) Paper Cassette 1 Paper Cassette 2 Paper Tray – – User Defined (mm) 89 to 297×431.9 to 1200 – – User Defined (mm) 182 to 297×257 to 431.8 –...
Page 291 ❏ Epson Bright White Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Photo Quality Ink Jet Paper ❏ Epson Double-sided Photo Quality Ink Jet Paper ❏ Epson Matte Paper-Heavyweight ❏ Epson Ultra Glossy Photo Paper ❏ Epson Premium Glossy Photo Paper ❏...
Page 292: Unavailable Paper Types
Genuine Epson Paper ❏ Epson Business Paper ❏ Epson Bright White Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Double-sided Photo Quality Ink Jet Paper Related Information “Available Paper and Capacities” on page 288 & Commercially Available Paper ❏...
Page 293: Consumable Products Information
Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior. Information about non-genuine ink levels may...
Page 294: Maintenance Box Code
Once a maintenance box has been installed in a printer it cannot be used with other printers. Software Information This section introduces the network services and software products available for your printer from the Epson website or the supplied software disc.
Page 295 Product Information > > Software Information Software for Printing ❏ Windows Vista/Windows Server 2008 Click the start button, and select Control Panel > Printers in Hardware and Sound. Right-click on your printer and select Printing preferences. ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 Click the start button, and select Control Panel >...
Page 296 Application for Quick and Fun Printing from a Computer (Epson Photo+) Epson Photo+ is an application that allows you to easily print images with a variety of layouts. You can also perform image correction and adjust the position while viewing a preview of your document. You can also brighten up your images by adding text and stamps wherever you like.
Page 297 Application for Printing Easily from a Smart Device (Epson iPrint) Epson iPrint is an application that allows you to print photos, documents, and web pages from a smart device such as a smartphone or tablet. You can use local print, printing from a smart device that is connected to the same wireless network as your printer, or remote print, printing from a remote location over the Internet.
Page 298: Software For Scanning
Click the start button, and select Epson Software > FAX Utility. ❏ Windows 8.1/Windows 8 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and select All Programs (or Programs) > Epson Software > FAX Utility.
Page 299: Software For Package Creation
EpsonNet SetupManager is a software to create a package for a simple printer installation, such as installing the printer driver, installing EPSON Status Monitor and creating a printer port. This software allows the administrator to create unique software packages and distribute them among groups.
Page 300: Software For Making Settings Or Managing Devices
IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the product information screen of the Epson Smart Panel. Since the printer uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser when you start Web Config;...
Page 301 2003 R2/Windows Server 2003 Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Config SE > EpsonNet Config. Starting on Mac OS Go > Applications > Epson Software > EpsonNet > EpsonNet Config SE > EpsonNet Config.
Page 302: Software For Updating
Click the start button, and then select All Programs (or Programs) > Epson Software > EPSON Software Updater. Note: You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS...
Page 303: Settings Menu List
Product Information > > Settings Menu List General Settings Related Information “Installing the Applications Separately” on page 159 & Settings Menu List Select Settings on the home screen of the printer to make various settings. General Settings Select the menus on the control panel as described below. Settings >...
Page 304 Product Information > > Settings Menu List General Settings Power Off Timer: Your product may have this feature or the Power Off Settings feature depending on the location of purchase. Select this setting to turn the printer off automatically when it is not used for a specified period of time.
Page 305 Product Information > > Settings Menu List General Settings Printer Settings Select the menus on the control panel as described below. Settings > General Settings > Printer Settings You cannot change settings that have been locked by your administrator. Paper Source Settings: Paper Setting: Select the paper size and paper type you loaded in the paper sources.
Page 306 Product Information > > Settings Menu List General Settings Left Offset in Back: Adjust the left margin for the back of the page when performing 2-sided printing. Check Paper Width: Select On to check the paper width before printing. This prevents printing beyond the edges of the paper when the paper size setting is incorrect, but this may lower the print speed.
Page 307 Product Information > > Settings Menu List General Settings PC Connection via USB: Select Enable to allow a computer to access the printer when connected by USB. When Disable is selected, printing and scanning that is not sent over a network connection is restricted. Related Information “Loading Paper”...
Page 308 Select the menus on the control panel as described below. Settings > General Settings > Web Service Settings You cannot change settings that have been locked by your administrator. Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect.
Page 309 Product Information > > Settings Menu List General Settings You can register to the service by selecting Register and follow the instructions. When you have registered, you can change the following settings. ❏ Suspend/Resume ❏ Unregister For details, see the following web site. https://www.epsonconnect.com/ http://www.epsonconnect.eu (Europe only)
Page 310 Product Information > > Settings Menu List General Settings Fax > Fax Settings tab. Basic Settings You can find the menu on the printer's control panel below. Settings > General Settings > Fax Settings > Basic Settings Note: ❏ On the Web Config screen, you can find the menu below. Fax tab >...
Page 311 Product Information > > Settings Menu List General Settings ❏ Your Phone Number: You can enter up to 20 characters using 0-9 + or space. For Web Config, you can enter up to 30 characters. ❏ Fax Header: You can register up to 21 sender names as necessary. You can enter up to 40 characters for each sender name.
Page 312 Product Information > > Settings Menu List General Settings Send Settings You can find the menu on the printer's control panel below. Settings > General Settings > Fax Settings > Send Settings Note: ❏ On the Web Config screen, you can find the menu below. Fax tab >...
Page 313 Product Information > > Settings Menu List General Settings Save/Forward Settings Unconditional Save/Forward: You can find the menu on the printer's control panel below. Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings > Unconditional Save/ Forward Note: On the Web Config screen, you can find the menu below.
Page 314 Product Information > > Settings Menu List General Settings ❏ Options When Forwarding Failed: You can select whether to print the failed fax or save it to the Inbox. When the Inbox is full, receiving faxes is disabled. You should delete the documents from the inbox once they have been checked.
Page 315 Product Information > > Settings Menu List General Settings Sender Fax Number match When the sender fax number matches, the received fax is saved and forwarded. Subaddress(SUB) perfect match When the subaddress (SUB) matches perfectly, the received fax is saved and forwarded. Password(SID) perfect match When the password (SID) matches perfectly, the received fax is saved and forwarded.
Page 316 Product Information > > Settings Menu List General Settings Recipient Set the destination of the process completion notification. Notify on Receive Sends a notification when receiving a fax is complete. Notify on Print Sends a notification when printing a fax is complete. Notify on Save Sends a notification when saving a fax to a memory device is complete.
Page 317 Product Information > > Settings Menu List General Settings Email Subject to Forward: You can specify a subject for the email when forwarding to an email address. Menu: You can find on the printer's control panel by accessing the following menus in order. Settings >...
Page 318 Product Information > > Settings Menu List General Settings Add Reception Information: Prints reception information on the received fax, even if the sender does not set the header information. The reception information includes the received date and time, sender's ID, reception ID (such as "...
Page 319 Product Information > > Settings Menu List General Settings Note: ❏ On the Web Config screen, you can find the menu below. Fax tab > Report Settings ❏ If a password entry screen is displayed, enter the password. Forwarding Report: Prints a report after forwarding a received fax document.
Page 320 Product Information > > Settings Menu List General Settings Direct Dialing Restrictions: Selecting On disables manual entry of the recipient's fax numbers allowing the operator to select recipients only from the contacts list or sent history. Selecting Enter Twice requires the operator to enter the fax number again when the number was manually entered.
Page 321 Product Information > > Settings Menu List General Settings Related Information “Basic Settings” on page 310 & “Making the Printer Ready to Send and Receive Faxes” on page 388 & Scan Settings Confirm Recipient Check destination before scanning. Email Server Set the email server settings for scanning Email.
Page 322 Select On to encrypt your password. If you turn the power off while restart is in progress, data may be damaged and the printer settings are restores to defaults. In that case, set password information again. Customer Research: Select Approve to provide product usage information such as the number of prints to Seiko Epson Corporation.
Page 323: Print Counter
Product Information > > Settings Menu List Maintenance Restore Default Settings: Reset the settings in the following menus to their defaults. ❏ Network Settings ❏ Copy Settings ❏ Scan Settings ❏ Fax Settings ❏ Clear All Data and Settings Firmware Update: You can get firmware information such as your current version and information on available updates.
Page 324: Language
Product Information > > Settings Menu List Printer Status/Print Print Quality Adjustment: Select this feature if there are any problems with your print outs. You can check for clogged nozzles and clean the print head if necessary, and then adjust some parameters to improve print quality. Print Head Nozzle Check: Select this feature to check if the print head nozzles are clogged.
Page 325: Contacts Manager
Product Information > > Settings Menu List User Settings Settings > Printer Status/Print Print Status Sheet: Configuration Status Sheet: Print information sheets showing the current printer status and settings. Supply Status Sheet: Print information sheets showing the status of consumables. Usage History Sheet: Print information sheets showing the usage history of the printer.
Page 326: Product Specifications
Product Information > > Product Specifications Printer Specifications ❏ Scan to Computer ❏ Scan to Memory Device ❏ Scan to Cloud ❏ Copy Settings ❏ Fax Product Specifications Printer Specifications Print Head Nozzle Placement Black ink nozzles: 800 Color ink nozzles: 256 for each color Plain Paper 64 to 90 g/m2(17 to 24lb) Weight of Paper...
Page 327: Scanner Specifications
Product Information > > Product Specifications Scanner Specifications Borderless printing 51.0 mm (2.01 in.) 52.0 mm (2.05 in.) Printable Area for Envelopes Print quality may decline in the shaded areas due to the printer's mechanism. 3.0 mm (0.12 in.) 3.0 mm (0.12 in.) 48.0 mm (1.89 in.) 49.0 mm (1.93 in.) Scanner Specifications...
Page 328: Adf Specifications
Product Information > > Product Specifications Using Port for the Printer Light Source ADF Specifications ADF Type Auto duplex scanning Available Paper Sizes A5, A4, A3, B5, B4, Executive, 16K, Indian-Legal, Letter, 8.5×13 in, Legal, 8K Paper Type Plain Paper Weight of Paper 64 to 95 g/m2 Loading Capacity...
Page 329 SMTP SSL/TLS (TCP) SMTP STARTTLS (TCP) POP before SMTP connection (When POP server POP3 (TCP) scan to mail is used from the printer) When Epson Connect is used Epson Connect HTTPS Server XMPP 5222 Collecting user information (Use the...
Page 330: Interface Specifications
9100 Forwarding AirPrint (IPP/IPPS printing) Printer IPP/IPPS (TCP) data Searching WSD printer Printer WS-Discovery (UDP) 3702 Forwarding the scan data from Epson Printer Network Scan (TCP) 1865 ScanSmart Collecting the job information when Printer Network Push Scan 2968 push scanning from Epson ScanSmart...
Page 331 The availability of these channels and use of the product outdoors over these channels varies by location. For more information, see the following website. http://support.epson.net/wifi5ghz/ Not supported for IEEE 802.11b Infrastructure and Wi-Fi Direct modes or an Ethernet connection can be used simultaneously.
Page 332 IPv4, IPv6 ✓ IPP Printing (Windows, Mac IPv4, IPv6 PictBridge Printing (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, Mac OS X v10.7 or later ✓...
Page 333: Supported Third Party Services
You cannot use the following devices: ❏ A device that requires a dedicated driver ❏ A device with security settings (password, encryption, and so on) ❏ A device with a built-in USB hub Epson cannot guarantee all operations of externally connected devices.
Page 334: Supported Data Specifications
Product Information > > Product Specifications Electrical Specifications Supported Data Specifications File Format JPEGs (*.JPG) with the Exif Version 2.31 standard taken by digital cameras DCF version 1.0 or 2.0 compliant TIFF 6.0 compliant images as below ❏ RGB full color images (not compressed) ❏...
Page 335: Environmental Specifications
Power off: Approx. 0.2 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption Environmental Specifications Operation Use the printer within the range shown in the following graph.
Page 336: Installation Location And Space
Product Information > > Product Specifications Installation Location and Space Installation Location and Space Secure enough place to install and operate the printer correctly. 681 mm 1208 mm 515 mm 691 mm 517 mm See "Safety Instructions" in this manual to confirm the environmental conditions. Related Information “Advisories and Warnings for Setting Up the Printer”...
Page 337: System Requirements
Manufacturer: Seiko Epson Corporation Type: J26H005 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
Page 338 Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products.
Page 339: Restrictions On Copying
Product Information > > Regulatory Information Restrictions on Copying This equipment is not capable, under all operating conditions, of correct operation at the higher speeds for which it is designed. Telecom will accept no responsibility should difficulties arise in such circumstances. This equipment shall not be set up to make automatic calls to the Telecom '111' Emergency Service.
Page 340: Administrator Information
Administrator Information Connecting the Printer to the Network........341 Settings to Use the Printer.
Page 341: Connecting The Printer To The Network
For the following functions, the printer directly connects to the internet . ❏ Epson Connect Services ❏ Cloud services of other companies ❏ Firmware updating...
Page 342 Administrator Information > > Connecting the Printer to the Network Before Making Network Connection Divisions Items Note ❏ Port number to Port number Check the port number used by the printer and computer, then information release release the port that is blocked by a firewall, if necessary. See the following for the port number used by the printer.
Page 343: Panel
Administrator Information > > … Connecting the Printer to the Network Connecting to the Network from the When you assign the printer's IP address by using the DHCP function of the DHCP server or router, it is automatically set. The proxy server is placed at the gateway between the network and the Internet, and it communicates to the computer, printer, and Internet (opposite server) on behalf of each of them.
Page 344 Set up the proxy server if both of the following are true. ❏ The proxy server is built for Internet connection. ❏ When using a function in which a printer directly connects to the Internet, such as Epson Connect service or another company's cloud services.
Page 345: Settings To Use The Printer
Administrator Information > > Settings to Use the Printer Using the Print Functions Related Information “Changing the Network Connection from Wi-Fi to Ethernet” on page 265 & Connecting to the Wireless LAN (Wi-Fi) You can connect the printer to the wireless LAN (Wi-Fi) in several ways. Choose the connection method that matches the environment and conditions that you are using.
Page 346 Administrator Information > > Settings to Use the Printer Using the Print Functions Features: ❏ The print job starts immediately because the print job is sent to the printer directly. ❏ You can print as long as the printer runs. Server / Client Connection Settings This is the connection that the server computer shares with the printer.
Page 347 Administrator Information > > Settings to Use the Printer Using the Print Functions 1. Open the devices and printers screen. Desktop > Settings > Control Panel > Hardware and Sound or Hardware > Devices and Printers. 2. Add a printer. Click Add printer, and then select The printer that I want isn't listed.
Page 348 Administrator Information > > Settings to Use the Printer Using the Print Functions Click Continue when the User Account Control screen is displayed. Note: If you specify the printer name on the network where the name resolution is available, the IP address is tracked even if printer's IP address has been changed by DHCP.
Page 349 Administrator Information > > Settings to Use the Printer Using the Print Functions ❏ For LPR Check that LPR is selected in Protocol. Enter "PASSTHRU" in Queue name from LPR Settings. Select LPR Byte Counting Enabled, and then click OK. Sharing the Printer (Windows only) When using the printer under the server / client connection (printer sharing using the Windows server), set up the printer sharing from the print server.
Page 350 Administrator Information > > Settings to Use the Printer Using the Print Functions Setting the Paper Source Set the size and type of paper to be loaded in each paper source. 1. Access Web Config and select the Print tab > Paper Source Settings. 2.
Page 351: Setting Up Airprint
Administrator Information > > Settings to Use the Printer Setting Up AirPrint 3. Check the settings, and then click OK. Setting Universal Print Set when you print from external devices without using the printer driver. Some items are not displayed depending on the printing language of your printer. 1.
Page 352: Configuring A Mail Server
Administrator Information > > Settings to Use the Printer Configuring a Mail Server Items Explanation iBeacon Transmission Select whether to enable or disable the iBeacon transmission function. When enabled, you can search for the printer from iBeacon-enabled devices. Require PIN Code when using IPP Select whether or not to require a PIN code when using IPP printing.
Page 353 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Mail Server Setting Items Items Settings and Explanation Authentication Method Specify the authentication method for the printer to access the mail server. Set when the mail server does not need authentication. SMTP AUTH Authenticates on the SMTP server (outgoing mail server) when sending the email.
Page 354 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Items Settings and Explanation Sender's Email Address Enter the sender's email address such as the email address of the system administrator. This is used when authenticating, so enter a valid email address that is registered to the mail server.
Page 355 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Messages Cause SMTP server communication error. This message appears when Check the following. - Network ❏ The printer is not connected to a network Settings ❏ SMTP server is down ❏...
Page 356: Setting A Shared Network Folder
Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder Messages Cause SMTP server authentication failed. This message appears when an authentication method mismatch occurs between Change Authentication Method to a server and a client. The server supports SMTP AUTH. SMTP-AUTH.
Page 357 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 3. Click Advanced sharing settings, and then click for the profile with (current profile) in the displayed network profiles. 4. Check whether Turn on file and printer sharing is selected on File and Printer Sharing. If already selected, click Cancel and close the window.
Page 358 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 1. Log in to the computer where the shared folder will be created by the administrator authority user account. 2. Start explorer. 3. Create the folder on the root of drive, and then name it "scan_folder". For the folder name, enter between 1 and 12 alphanumeric characters.
Page 359 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 5. Click Advanced Sharing on the Sharing tab.
Page 360 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
Page 361 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 8. Click OK. 9. Select Security tab, and then select Authenticated Users on the Group or user names. "Authenticated Users" is the special group that includes all users who can log in to the domain or computer. This group is displayed only when the folder is created just below the root folder.
Page 362 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 10. Check that Allow on Modify is selected in Permissions for Authenticated Users. If it is not selected, select Authenticated Users, click Edit, select Allow on Modify in Permissions for Authenticated Users, and then click OK.
Page 363 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the contacts of the printer. Please write it down. 12.
Page 364 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder ❏ Access permission via network (Share Permissions): Everyone ❏ Access permission on file system (Security): do not add, or add User/Group names to permit access 1. Log in to the computer where the shared folder will be created by the administrator authority user account. 2.
Page 365 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 5. Click Advanced Sharing on the Sharing tab.
Page 366 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
Page 367 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 8. Click OK. 9. Select Security tab. 10. Check the group or the user in the Group or user names. The group or the user that is displayed here can access the shared folder. In this case, the user who logs in to this computer and the Administrator can access the shared folder.
Page 368 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the printer's contact. Please write it down. 12.
Page 369 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 3. Click Edit.
Page 370 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 4. Click Add under the Group or user names. 5. Enter the group or user name that you want to permit access, and then click Check Names. An underline is added to the name.
Page 371 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Click OK. 7. On the Permission screen, select the user name that is entered in Group or user names , select the access permission on Modify, and then click OK. 8.
Page 372: Making Contacts Available
Administrator Information > > Settings to Use the Printer Making Contacts Available 5. Confirm the settings, and then click OK. 6. Enter the following on the computer's explorer, and then press the Enter key. Check whether there is a network folder and that you can access it. \\Printer's IP address Example : \\192.0.2.111 Related Information...
Page 373 Destination for scan data and fax forwarding data Network Folder/FTP Contacts Configuration Comparison There are three tools for configuring the printer's contacts: Web Config, Epson Device Admin, and the printer’s control panel. The differences between three tools are listed in the table below. Features...
Page 374 Administrator Information > > Settings to Use the Printer Making Contacts Available 3. Enter Name and Index Word. 4. Select the destination type as the Type option. Note: You cannot change the Type option after registration is complete. If you want to change the type, delete the destination and then register again.
Page 375 Administrator Information > > Settings to Use the Printer Making Contacts Available Items Settings and Explanation Subaddress (SUB/SEP) Set the sub address that is appended when fax is sent. Enter within 20 characters or less using 0-9, *, # or spaces. If you do not specify this, leave it blank. Password (SID/PWD) Set the password for the sub address.
Page 376 Administrator Information > > Settings to Use the Printer Making Contacts Available 5. Select the destination that you want to register to the group, and then click Select. 6. Enter a Name and Index Word. 7. Select whether or not you assign the registered group to the frequently used group. Note: Destinations can be registered to multiple groups.
Page 377 Contacts data may be lost due to a printer malfunction. We recommend that you make a backup of the data whenever you update the data. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
Page 378 & Export and Bulk Registration of Contacts Using Tool If you use Epson Device Admin, you can back up just the contacts and edit the exported files, then register them all at once. It is useful if you want to back up only the contacts or when you replace the printer and you want to transfer the contacts from the old one to new one.
Page 379 You can import the files saved in SYLK format or csv format or the backed-up binary file that includes the security items. 1. Start Epson Device Admin. 2. Select Devices on the side bar task menu. 3. Select the device you want to configure from the device list.
Page 380 Administrator Information > > Settings to Use the Printer Making Contacts Available 11. Click Transmit. 12. Click OK on the confirmation message. The settings are sent to the printer. 13. On the sending completion screen, click OK. The printer's information is updated. Open the contacts from Web Config or printer's control panel, and then check that the contact is updated.
Page 381 Administrator Information > > Settings to Use the Printer Making Contacts Available Items Settings and Explanation Authentication Method Select one of the methods. If you select Kerberos Authentication, select Kerberos Settings to make settings for Kerberos. To perform Kerberos Authentication, the following environment is required. ❏...
Page 382 Administrator Information > > Settings to Use the Printer Making Contacts Available Related Information “Running Web Config on a Web Browser” on page 300 & LDAP Server Search Setting Items Items Settings and Explanation Search Base (Distinguished Name) If you want to search an arbitrary domain, specify the domain name of the LDAP server.
Page 383: Preparing To Scan
Administrator Information > > Settings to Use the Printer Preparing to Scan LDAP Server Connection Test References Messages Explanation Connection test was successful. This message appears when the connection with the server is successful. Connection test failed. This message appears for the following reasons: ❏...
Page 384 Software to be installed ❏ Epson ScanSmart ❏ Epson Scan 2 (application required to use the scanner feature) Confirming that Network Scan is Enabled You can set the network scan service when you scan from a client computer over the network. The default setting is enabled.
Page 385: Making Fax Features Available
Administrator Information > > Settings to Use the Printer Making Fax Features Available Making Fax Features Available Before Using Fax Features Set up the following to use the fax features. ❏ Connect the printer correctly with the phone line and, if necessary, with a phone ❏...
Page 386 Administrator Information > > Settings to Use the Printer Making Fax Features Available You may need to connect the phone cable to an adapter provided for your country or region. Note: Remove the cap from the EXT. port of the printer only when connecting your telephone to the printer. Do not remove the cap if you are not connecting your telephone.
Page 387 Administrator Information > > Settings to Use the Printer Making Fax Features Available Note: ❏ If your phone device has a fax function, disable the fax function before connecting. See the manuals that came with the phone device for details. Depending on the model of the phone device, the fax function cannot be completely disabled, so you may not be able to use it as an external phone.
Page 388 Administrator Information > > Settings to Use the Printer Making Fax Features Available 3. Select Fax on the printer's control panel. 4. Pick up the handset. If a message to start sending or receiving faxes is displayed as shown on the following screen, the connection has been established.
Page 389 Administrator Information > > Settings to Use the Printer Making Fax Features Available Making the Printer Ready to Send and Receive Faxes Using Fax Setting Wizard 1. Select Settings on the home screen on the printer's control panel, and then select General Settings > Fax Settings >...
Page 390 Administrator Information > > Settings to Use the Printer Making Fax Features Available “Receive Mode:” on page 311 & “Making Settings to Receive Faxes Operating Only a Connected Phone” on page 391 & “Basic Settings” on page 310 & Making Settings for the Printer's Fax Features According to Use You can configure the printer's fax features individually using the printer's control panel according to use.
Page 391 Administrator Information > > Settings to Use the Printer Making Fax Features Available 6. Select OK to apply the settings. The access code is stored in the printer. Making Settings When You Connect a Phone Device Making Settings to Use an Answering Machine You need settings to use an answering machine.
Page 392 Administrator Information > > Settings to Use the Printer Making Fax Features Available Making Settings to Save and Forward Received Faxes The printer is set to print received faxes by default. Besides printing, you can set the printer to save and/or forward received faxes without conditions.
Page 393 Administrator Information > > Settings to Use the Printer Making Fax Features Available ❏ To save received faxes to an external memory device: Insert a memory device into the printer's external interface USB port. Select Save to Memory Device. Select Yes. To print the documents automatically while saving them in the memory device, select Yes and Print instead.
Page 394 Administrator Information > > Settings to Use the Printer Making Fax Features Available Note: ❏ As well as using the printer's control panel, you can use Web Config to make forwarding settings to receive faxes. Select the Fax tab > Save/Forward Settings > Unconditional Save/Forward, and then make the forwarding destination settings in Fax Output.
Page 395 Administrator Information > > Settings to Use the Printer Making Fax Features Available Note: ❏ This completes making unconditional forwarding settings to receive faxes. You can set Common Settings as necessary. For details, see the explanation for Common Settings in the Save/Forward Settings menu. ❏...
Page 396 Administrator Information > > Settings to Use the Printer Making Fax Features Available 4. Select the Condition(s) box to make a condition setting. ❏ Sender Fax Number match: If the incoming fax number matches the conditions you selected in this item, the printer saves and forwards the received faxes.
Page 397 Administrator Information > > Settings to Use the Printer Making Fax Features Available Note: To print received faxes at the same time, tap Print to set this to On. 6. Select Close to complete the Save/Forward Destination Settings. Note: You can set the printer to send emails to people you want to notify about the results of saving faxes, when saving is complete.
Page 398 Administrator Information > > Settings to Use the Printer Making Fax Features Available 4. Select the Condition(s) box to make a condition setting. ❏ Sender Fax Number match: If the incoming fax number matches the conditions you selected in this item, the printer saves and forwards the received faxes.
Page 399 Administrator Information > > Settings to Use the Printer Making Fax Features Available 6. Select Close to complete the Save/Forward Destination Settings. Note: You can set the printer to send emails to people you want to notify about the results of forwarding faxes when the forwarding process is complete.
Page 400: Making Basic Operation Settings For The Printer
Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer 1. Access Web Config, click the Fax tab, and then click Send Settings. 2. Select Use for the PC to FAX Function. The default setting value of the PC to FAX Function is Use. To disable sending faxes from any computer, select Do Not Use.
Page 401 Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer 2. Set up the following items as necessary. ❏ Language Select the displayed language on the control panel. ❏ Panel Lock If you select ON, you cannot select items that require the administrator's authority. To select them, log in to the printer as the administrator.
Page 402 Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer Note: You can also set up from the printer’s control panel. Settings > General Settings > Basic Settings > Sounds 1. Access Web Config and select the Device Management tab > Sound. 2.
Page 403: Problems When Making Settings
Administrator Information > > Settings to Use the Printer Problems when Making Settings You can set the following functions. ❏ Scan to Network Folder/FTP ❏ Scan to Email ❏ Scan to Memory Device ❏ Scan to Cloud ❏ Copy ❏ Fax 1.
Page 404 Administrator Information > > Settings to Use the Printer Problems when Making Settings Cannot Access Web Config The IP address is not assigned to the printer. A valid IP address may not be assigned to the printer. Configure the IP address using the printer’s control panel.
Page 405: Managing The Printer
> Managing the Printer Introduction of Product Security Features Managing the Printer Introduction of Product Security Features This section introduces the security function of the Epson Devices. Feature name Feature type What to set What to prevent Setup for the...
Page 406: Administrator Settings
When you set the administrator password, you can prevent the users from changing system management settings. You can set and change the administrator password using either Web Config, the printer's control panel, or Epson Device Admin. When using Epson Device Admin, see the Epson Device Admin guide or help.
Page 407 Administrator Information > > Managing the Printer Administrator Settings Controlling the Panel Operation If you set the administrator password and enable the Lock Setting, you can lock the items related to the printer’s system settings so that users cannot change them. Enabling the Lock Setting Enable the Lock Setting for the printer where the password is set.
Page 408 Administrator Information > > Managing the Printer Administrator Settings General Settings menu Panel Lock LCD Brightness Sounds ✓ Sleep Timer Wake from Sleep ✓ Power Off Timer or Power Off Settings ✓ Date/Time Settings ✓ Country/Region ✓ Language ✓ Start-up Screen ✓...
Page 409 MS Network Sharing ✓ Link Speed & Duplex ✓ Redirect HTTP to HTTPS General Settings menu Panel Lock ✓ Web Service Settings ✓ Epson Connect Services General Settings menu Panel Lock ✓ Fax Settings ✓ Quick Operation Button ✓ Basic Settings ✓...
Page 410 Administrator Information > > Managing the Printer Administrator Settings General Settings menu Panel Lock ✓ Scan Settings ✓ Confirm Recipient ✓ Email Server General Settings menu Panel Lock ✓ System Administration ✓ Contacts Manager ✓ Register/Delete *1*4 ✓ Frequent ✓ Print Contacts ✓...
Page 411 Administrator Information > > Managing the Printer Administrator Settings Related Information “Other Lock Setting Items” on page 411 & “Items That Can Be Set Individually” on page 411 & Other Lock Setting Items Besides the General Settings menu, Lock Setting would be enabled to the items below. ❏...
Page 412 Administrator Information > > Managing the Printer Administrator Settings ❏ Access to Fax Report : Fax > Menu > Fax Report Control the printing of the fax report. Select On to permit printing. ❏ Access to Print Save History of Scan to Network Folder/FTP : Scan > Network Folder/FTP > Menu > Print Save History Control the printing of save history for scan to network folder function.
Page 413: Restricting Available Features
Administrator Information > > Managing the Printer Restricting Available Features Note: When you select On for Settings > General Settings > Basic Settings > Operation Time Out, you log off automatically after a specific length of time if there is no activity on the control panel. Logging on to the Printer from a Computer When you log in to Web Config as an administrator, you can operate items that are set in the Lock Setting.
Page 414 Administrator Information > > Managing the Printer Restricting Available Features ❏ Password : Enter a password between 0 and 20 characters long in ASCII (0x20-0x7E). When initializing the password, leave it blank. ❏ Select the check box to enable or disable each function. Select the function that you permit to use.
Page 415: Disabling The External Interface
Administrator Information > > Managing the Printer Disabling the External Interface Related Information “Application for Configuring Printer Operations (Web Config)” on page 300 & Enabling Access Control When enabling access control, only the registered user will be able to use the printer. 1.
Page 416: Monitoring A Remote Printer
Administrator Information > > Managing the Printer Monitoring a Remote Printer 4. Check that the disabled port cannot be used. ❏ Memory Device Confirm that there is no response when connecting a storage device such as USB memory to the external interface USB port.
Page 417: Backing Up The Settings
Administrator Information > > Managing the Printer Backing Up the Settings Backing Up the Settings You can export the setting value set from Web Config to the file. You can use it for backing up the contacts, setting values, replacing the printer, etc. The exported file cannot be edited because it is exported as a binary file.
Page 418: Advanced Security Settings
For printers that do not have access protection from the outside, it will be possible to read the print job logs that are stored in the printer from the Internet. In order to avoid this risk, Epson printers have a variety of security technologies. Set the printer as necessary according to the environmental conditions that have been built with the customer's environment information.
Page 419: Controlling Using Protocols
Administrator Information > > Advanced Security Settings Controlling Using Protocols Controlling Using Protocols You can print using a variety of pathways and protocols. If you are using a multi-function printer, you can use network scanning and PC-FAX from an unspecified number of network computers.
Page 420 Administrator Information > > Advanced Security Settings Controlling Using Protocols Protocol Description IPP Settings You can specify whether or not to allow printing from IPP. When this is enabled, you can print over the Internet. SNMPv1/v2c Settings You can specify whether or not to enable SNMPv1/v2c. This is used to set up devices, monitoring, and so on.
Page 421 Administrator Information > > Advanced Security Settings Controlling Using Protocols LLTD Settings Items Setting value and Description Enable LLTD Select this to enable LLTD. The printer is displayed in the Windows network map. Device Name Displays the LLTD device name. LLMNR Settings Items Setting value and Description...
Page 422 Administrator Information > > Advanced Security Settings Controlling Using Protocols Items Setting value and Description URL(Wi-Fi Direct) Displays IPP URLs (http and https) when the printer is con- nected by Wi-Fi Direct. The URL is a combined value of the printer’s IP address, Port number, and IPP printer name.
Page 423: Using A Digital Certificate
Administrator Information > > Advanced Security Settings Using a Digital Certificate Using a Digital Certificate About Digital Certification ❏ CA-signed Certificate This is a certificate signed by the CA (Certificate Authority.) You can obtain it to apply to the Certificate Authority.
Page 424 Administrator Information > > Advanced Security Settings Using a Digital Certificate 3. Enter a value for each item. Note: Available key length and abbreviations vary by a certificate authority. Create a request according to rules of each certificate authority. 4. Click OK. A completion message is displayed.
Page 425 Administrator Information > > Advanced Security Settings Using a Digital Certificate Related Information “Obtaining a CA-signed Certificate” on page 423 & Importing a CA-signed Certificate Important: ❏ Make sure that the printer’s date and time is set correctly. ❏ If you obtain a certificate using a CSR created from Web Config, you can import a certificate one time. 1.
Page 426 Administrator Information > > Advanced Security Settings Using a Digital Certificate CA-signed Certificate Importing Setting Items Items Settings and Explanation Server Certificate Select a certificate’s format. Private Key If you obtain a certificate of the PEM/DER format by using a CSR created from a computer, specify a private key file that is match a certificate.
Page 427 Administrator Information > > Advanced Security Settings Using a Digital Certificate 3. Enter Common Name. You can enter up to 5 IPv4 addresses, IPv6 addresses, host names, FQDNs between 1 to 128 characters and separating them with commas. The first parameter is stored to the common name, and the others are stored to the alias field for the subject of the certificate.
Page 428: Ssl/Tls Communication With The Printer
Administrator Information > > Advanced Security Settings SSL/TLS Communication with the Printer Deleting a CA Certificate You can delete the imported CA Certificate. 1. Access Web Config and then select the Network Security tab > CA Certificate. 2. Click Delete next to the CA Certificate that you want to delete. 3.
Page 429: Solving Problems For Advanced Security
Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Configuring a Server Certificate for the Printer 1. Access Web Config and select the Network Security tab > SSL/TLS > Certificate. 2. Specify a certificate to use on Server Certificate. ❏...
Page 430 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Problems on Using a Digital Certificate Cannot Import a CA-signed Certificate CA-signed Certificate and the information on the CSR do not match. If the CA-signed Certificate and CSR do not have the same information, the CSR cannot be imported. Check the following: ❏...
Page 431 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Unsupported characters have been entered to Common Name, Organization, Organizational Unit, Locality, and State/Province. Enter characters of either IPv4, IPv6, host name, or FQDN format in ASCII (0x20-0x7E). A comma or space is included in the Common Name.
Page 432 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Invalid file. Cause: You are not importing a certificate file in X509 format. What to do: Make sure that you are selecting the correct certificate sent by a trusted certificate authority.
Page 433 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Setup failed. Cause: Cannot finish the configuration because the communication between the printer and computer failed or the file cannot be read by some errors. What to do: After checking the specified file and communication, import the file again.
Page 434: Where To Get Help
Contacting Epson Support........
Page 435: Technical Support Web Site
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
Page 436: Help For Users In New Zealand
Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.
Page 437: Help For Users In Hong Kong
To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...

Save PDF