Running The Supportassist Pre-Boot System Performance Check; Diagnostic Led Behavior - Dell Precision 3240 Compact Service Manual

Running the SupportAssist Pre-Boot System Performance Check

Steps
1. Turn on your computer.
2. As the computer boots, press the F12 key as the Dell logo appears.
3. On the boot menu screen, select the Diagnostics option.
4. Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5. Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
7. Select the device from the left pane and click Run Tests.
8. If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.

Diagnostic LED behavior

Table 9. Diagnostic LED behavior
Blinking pattern
Amber
1
2
2
2
2
2
2
White Problem description
2 Unrecoverable SPI Flash
1
2 System board failure (included
BIOS corruption or ROM
3 No memory/RAM detected
4 Memory/RAM failure
5 Invalid memory installed
6 System board / Chipset
Error / Clock failure / Gate
A20 failure / Super I/O
failure / Keyboard controller
Failure
CPU failure
●
●
●
●
error)
●
●
● Reset the memory module.
●
● Reset the memory module.
●
●
●
failure
Suggested resolution
Run the Intel CPU
diagnostics tools.
If problem persists,
replace the system board.
Flash latest BIOS version
If problem persists,
replace the system board.
Confirm that the memory
module is installed
properly.
If problem persists,
replace the memory
module.
If problem persists,
replace the memory
module.
If problem persists,
replace the memory
module.
Flash latest BIOS version
If problem persists,
replace the system board.
Troubleshooting 83