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Summary of Contents for Suresafe GO
- Page 1 SureSafeGO 24/7 Monitored SureSafeGO 24/7 Monitored Alarm USER GUIDE Elderly Alarm with GPS Location Tracking - 1 -...
- Page 2 SureSafeGO 24/7 Monitored Disclaimer - Automatic Fall Detection Please be aware that in using the automatic fall detection feature of this product, you understand and accept that the equipment will not detect 100% of falls. Falls can come in many different ways and the fall detector is not guaranteed to detect every fall. We recommend that the user manually activates the device whenever possible. The fall detection technology in this product does not allow the analysis and interpretation of all fall situations.
- Page 3 SureSafeGO 24/7 Monitored Product Overview Thank you for purchasing a SureSafeGO. This alarm is a water resistant IP66, innovative miniature size personal alarm system with remote location positioning (U-blox GPS and GSM/GPRS) technology. It’s for monitoring and protecting people and property. It can be used in all walks of life from traveling lone workers and mobile nursing staff to children and the elderly, people with dementia etc.
- Page 4 SureSafeGO 24/7 Monitored Getting to know your device - 4 -...
- Page 5 SureSafeGO 24/7 Monitored SIM Card Installation (where necessary) If you purchased a SureSafeGO with a SIM card included then please refer to the Quick Start Guide for more information on the SIM card and how to top it up if necessary. If a SIM card is not included in the package, a Micro SIM card can be obtained from any mobile phone provider that supports the 2G network.
- Page 6 SureSafeGO 24/7 Monitored Switching the device on and off To turn on the device: press the side power button for 1 second, all the LEDs will flash rapidly. The device can be also turned on automatically by placing it into the docking station. ※...
- Page 7 SureSafeGO 24/7 Monitored Activating an SOS Alarm Press and hold the SOS button for 3 seconds until the device vibrates, and then green light will start to flash rapidly to confirm the request. After that, an SOS Alarm "Help me!" text message will be sent to all authorized phone numbers. It will then dial the 3 authorized numbers in sequence. If the SureSafeGO fails to connect to the first number, it will call the second one.
- Page 8 SureSafeGO 24/7 Monitored Programming the Authorised Numbers by Text Message 1. To Set the Authorized Number ※ It is not mandatory for all three of the authorised numbers to be programmed, however a minimum of one must always be set. ①...
- Page 9 SureSafeGO 24/7 Monitored 2. Modify the Time zone Command: TZ+ +00/-00 Note: the time must amounts be in 2 digits and at maximum 23 hours in value. “+” in the “time zone” portion of the text indicates east. The symbol “-“ in the “time zone”...
- Page 10 SureSafeGO 24/7 Monitored 5. Low battery alarm When the SureSafeGO’s battery is less than 20%, it can send an SMS alarm “BAT: LOW!” to all authorized numbers. Please note that each low battery notification will use send 3 text messages. We recommend where possible that the alarm is charged overnight, in reach next to the user’s bed, and is worn whenever the user is out of bed.
- Page 11 SureSafeGO 24/7 Monitored 7. Automatic Fall Detection How it works: The device must sense a specific change in height and pendant angle, and must also sense an impact. The alarm must fall at least 1 meter, and angle change over 45 degrees. The authorized numbers will be alerted by text message without the user pushing SOS button when the fall sensor is activated. When the SureSafeGO detects a fall, the pendant will start to beep.
- Page 12 SureSafeGO 24/7 Monitored 9. Reboot Device Command: REBOOT The device will restart itself without changing any settings. 10. Factory Reset Command: RESET! This is to make all settings back to the factory default. - 12 -...
- Page 13 SureSafeGO 24/7 Monitored Operating Modes: 1. Smart Power Saving Mode (default working mode) Command: In this mode, the GPS chip is off when there is no movement or no phone usage/alarm/SMS. Battery life is not wasted when the device isn't moving. GSM/GPRS chip is always working to receives calls, SMS and transmit location.
- Page 14 -40°C to +85°C Operation Temperature -20°C to +80°C Humidity 5%-95% non-condensing Contact Us: Company: SureSafe Alarms (Bora Health Limited), Anfield Business Centre, 58 Breckfield Road South, Liverpool, L6 5DR Phone: 0800 112 3201 Website: www.personalalarms.org Email: info@personalalarms.org - 14 -...
- Page 15 SureSafeGO 24/7 Monitored EU Declaration of Conformity Radio Equipment: Name: Personal Alarm Model: SureSafeGO SureSafeGO Family Monitored & SureSafeGO 24/7 Monitored Batch: Manufacturer: Name: Bora Health Limited Address: Anfield Business Centre, 58 Breckfield Road South, Liverpool, L6 5DR The undersigned hereby declares, on behalf of the Bora Health Limited (Company Registration Number 08724082), that the above-referenced product, to which this declaration relates, is in conformity with the provisions of: Directives: •...
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Questions and answers
MY WATCH WONT CHARGE WONT WORK JUST BLACK NOTHING W=ORKS WHAT CAN I DO ITS A FEW YEARS OLD NOW. IT HAS SAVED MY LIF E TWICE SO IT IS IMPORTANT THAT IT WOTS CAN YOU ELP ME .ALEX
If your SureSafeGO watch won’t charge and is not working, follow these steps:
1. Ensure Proper Connection – Use the provided docking station or USB cable. Connect the Micro USB side to the docking station and plug the USB into a power socket.
2. Check Charging Indicators – Place the device on the docking station until it clicks and vibrates. A solid blue LED should appear while charging.
3. Wait for Full Charge – Fully charge the device for 3-4 hours before first use. The blue LED will turn off when charging is complete.
4. Try a Different Power Source – Use a different socket or USB adapter to rule out power issues.
5. Restart the Device – Press the side power button for 1 second to turn it on. If needed, place it in the docking station to turn it on automatically.
6. Check for Physical Damage – Ensure the charging port and cables are intact.
7. Contact Support – If the device still won’t charge, it may be faulty and require assistance.
Following these steps should help resolve the issue.
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