Why does my phone occasionally stop charging before it
reaches 100%?
Charging protection is enabled during low or high temperatures – this is to ensure the battery
performs optimally and safely. To continue charging at normal speeds, please move your phone
to a room-temperature environment.
How do I hard reset my smartphone and completely restore
it to the original factory settings?
Please note: a hard reset will completely erase all the data, settings and content on your
smartphone, returning it to the original factory settings. We strongly advise that you back up
your device before a hard reset. Visit
here
to learn more about how to back up your smartphone
remotely.
To reset your smartphone and erase all its content, first make sure your phone is connected to a
power source. We also recommend that your battery is at least 50% charged when you perform a
hard reset.
Press the volume up key and the power button simultaneously for about 30 seconds or until the
root menu appears. Then choose the action you want to take from the root menu, in this case
"Wipe data/factory reset".
Alternatively, you can also perform a hard reset by tapping Settings > Backup & Reset > Factory
data reset > Reset phone > Erase everything.
How can I close an app that has stopped working?
Open Settings on your phone and select Apps. Then find the app you're having issues with and
select Force Stop.
My phone won't charge. What should I do?
First ensure the issue isn't with the power source or socket you're using - you can quickly check
this by plugging your phone into a different outlet, then checking if it charges. If the socket is not
the issue, try taking a closer look at the power cable or charging port on your phone, ensuring
everything appears as it should. Then, try turning your phone off completely and plugging it into
the socket - bear in mind if the battery is completely drained, it might take up to 2 or 3 minutes to
start charging.
Where can I find the IMEI number for my phone?