Troubleshooting Guide - Ninja MAX XL Instructions Manual

TROUBLESHOOTING GUIDE

• Why won't the temperature go any higher?
The max temperature is 240˚C for Max Crisp . The max temperature is 200˚C for all
other functions .
• How long does it take to preheat, and how will I know when it's done?
We recommend 3 minutes of preheating . To preheat, select desired function and
temperature, set time to 3 minutes, and press Start/Stop
• Should I add the ingredients before or after preheating?
For best results, let the unit preheat for 3 minutes before adding ingredients .
• When should I use Max Crisp instead of Air Fry?
For best results, use Max Crisp when cooking prepackaged frozen foods such as french
fries or chicken nuggets .
• Do I need to defrost frozen foods before air frying?
It depends on the food . Follow package instructions .
• How do I pause the countdown?
The countdown timer will pause automatically when you remove the pan from the unit .
Pressing Start/Stop during cooking will stop the cooking function and reset the timer .
• Is the pan safe to put on my worktop?
The pan will heat during cooking . Use caution when handling, and place
on heat-safe surfaces only .
• How do I know when to use the crisper plate?
Use the crisper plate when you want food to come out crispy . The plate elevates the
food in the pan so that air can flow under it to cook ingredients evenly .
• My food didn't cook .
Make sure the pan is fully inserted during cooking . For consistent browning, make sure
ingredients are arranged in an even layer on the bottom of the pan with no overlapping .
Shake to toss loose ingredients for consistent crispiness . Cook time and temperature
can be adjusted at any time during cooking . Simply press the TIME or TEMP buttons
and rotate the dial .
• My food is over-cooked .
For best results, check progress throughout cooking, and remove food when desired
level of brownness has been achieved . Remove food immediately after the cook time
is complete to avoid overcooking .
16
SG +65 800 120 5111 | MY +60 1800 803 915
• Why do some ingredients blow around when air frying?
Occasionally, the fan in the unit will blow lightweight foods around . Use toothpicks to
secure loose lightweight food, like the top slice on a sandwich .
• Can I air fry fresh battered ingredients?
Yes, but use the proper breaded coating technique . It is important to coat foods first
with flour, then with egg, and then with bread crumbs . Be sure to press the bread
crumbs onto the food so they stick in place . Loose coating may be blown off by the
unit's powerful fan .
• Why is the unit beeping?
The cooking function is complete .
• The screen went black .
The unit is in standby mode . Press the power button to turn it back on .
• An "E" message appears on display screen .
The unit is not functioning properly . Please contact Customer Service at
SG +65 800 120 5111 – MY +60 1800 803 915
SG ninjakitchen.sg | MY ninjakitchen.my
17