Troubleshooting - Modern Flames Landscape Pro Slim Series Installation & Owner's Manual

Problem
Nothing comes on (touch screen,
etc.)
Touch Screen Comes on - then
nothing
Fireplace turns off and will not
turn back on
Can operate fireplace functions
with manual controls but not
remote control
Heater does not provide heat
when on
12

TROUBLESHOOTING

Possible Cause
A. Breaker tripped or circuit has
no power
B. Internal component is frozen
and needs to be reset
C. Loose connection
D. Defective component
A. Not operating touch control
properly with finger
B. Loose connection on
motherboard
C. Motherboard is defective
A. Fireplace has overheated and
safety disc has snapped or circuit
breaker has tripped
A. Low Batteries
B. Remote not paired properly
C. Remote control defective
A. Wiring is loose
B. Snap disc tripped
C. Heater core is defective
MAINTENANCE
Corrective Action
A. Reset breaker, test circuit for
power
B. Turn power off at the main
breaker for 20 seconds. Turn
power back on.
C. Look for loose connection
D. Replace motherboard or touch
control
A. Press flat part of finger firmly
on the touch screen and apply
moderate pressure
B. Check functions with remote
control. If functional, check
connections on motherboard
C. Replace Motherboard
A. Turn the main breaker to the
"off" position for 30 seconds.
Next flip the breaker back into
the "on" position.
A. Replace batteries in remote
control with - CR2025
B. With the fireplace ON press
and hold the Power button for
about 3 seconds until you hear
the buzzer sound twice and the
power indicators begin to flash.
Within 5 seconds on the hand
held remote or wall touch
control press the Power button
repeatedly until the buzzer
sounds again and the indicators
flash acknowledging that it
has paired. You may also hear
another buzzer and the pair is
now completed.
C. Replace remote control
A. Disconnect unit from power
source and inspect for loose
connections
B. Turn off for 5 minutes to reset
C. Replace Heater Core