Troubleshooting / Faq - Modern Flames ORION OR52-MULTI Owner's Manual

Symptom
Fireplace will not come on when
power button/switch is put into
the ON position.
Fireplace turns off and will not
turn on.
Remote control does not work.
No warm air coming out of the
fireplace.
Heater shuts off automatically.

Troubleshooting / FAQ

Problem
Appliance is not plugged into an
electrical outlet.
Hardwire connections are not correct.
Appliance has overheated and the
safety thermal switch has been
tripped.
Main PCB board issue.
Fireplace has not fully turned on.
House circuit breaker not in "ON"
position.
House circuit breaker has tripped.
Fireplace's fuse has blown.
Fireplace has overheated and the
safety thermal switch has tripped.
Low/dead batteries.
Remote receiver malfunction.
Heater setting is not selected.
Heater has been locked out.
Room temperature is higher than
fireplace setting (if not set to room
temperature).
Fireplace has overheated and safety
thermal switch has tripped.
Hardwire connections are not correct.
Heater issue.
Room is too warm.
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Solution
Check plug. Plug in the fireplace if
necessary.
See "Hardwiring Installation" section.
Unplug power or turn off the circuit
breaker. Allow fireplace to cool for 15
minutes and then plug in the fireplace or
turn the breaker back on.
Inspect circuit boards for loose
connections or obvious damage. Call
Modern Flames Customer Service for
support (1-877-246-9353)
Allow 20-30 seconds for the fireplace to
fully turn on.
Inspect circuit breaker. Turn breaker to
"ON" position.
Reset the house circuit breaker.
Inspect circuit boards for loose
connections or obvious damage. Call
Modern Flames Customer Service for
support (1-877-246-9353)
Unplug power or turn off the circuit
breaker. Allow fireplace to cool for 15
minutes and then plug in the fireplace or
turn the breaker back on.
Replace the batteries in the remote control.
Ensure the remote receiver is not blocked.
Replace touch-on control panel if
necessary.
See "Operation" section.
See "Operation" section.
Reset temperature setting.
Unplug power or turn off the circuit
breaker. Allow fireplace to cool for 15
minutes and then plug in the fireplace or
turn the breaker back on.
See "Hardwiring Installation" section.
Inspect the blower and heater. Replace if
necessary.
The heater has a built-in thermostat. It will
shut off automatically once the pre-set
temperature has been reached. It will turn
on automatically if the room temperature
drops below the pre-set temperature.
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