Samsung ProXpress C3010 Series Service Manual
  1. Manuals
  2. Brands
  3. Samsung Manuals
  4. Printer
  5. ProXpress C3010 Series
  6. Service manual

Samsung ProXpress C3010 Series Service Manual

Color laser printer
Hide thumbs
Table of Contents

Advertisement

Quick Links

SERVICE
Color Laser Printer
Refer to the service manual in the GSPN (see the rear cover) for more information.
Color Laser Printer
ProXpress C3010 series
SL-C3010ND / SL-C3010DW
(Ver 1.00)
MANUAL
1. Precautions
2. Product Specification and description
3. Disassembly and Reassembly
4. Alignment and Troubleshooting
5. System Diagram
6. Reference Information
Contents

Advertisement

Table of Contents
loading

Related Manuals for Samsung ProXpress C3010 Series

Summary of Contents for Samsung ProXpress C3010 Series

  • Page 1 Color Laser Printer ProXpress C3010 series SL-C3010ND / SL-C3010DW (Ver 1.00) SERVICE MANUAL Color Laser Printer Contents 1. Precautions 2. Product Specification and description 3. Disassembly and Reassembly 4. Alignment and Troubleshooting 5. System Diagram 6. Reference Information Refer to the service manual in the GSPN (see the rear cover) for more information.

  • Page 2: Table Of Contents

    OPE Controller ..................... 2 − 23 2.2.5.3. SMPS board ....................2 − 24 2.2.5.4. HVPS board ....................2 − 26 2.2.5.5. Electrical Parts Location ................. 2 − 27 2.2.6. Engine Firmware Control Algorithm ................2 − 29 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 3 3.3.17. FRAME-SEPARATION UNIT..................3 − 20 Alignment and Troubleshooting ......................4 − 1 4.1. Control panel .......................... 4 − 1 4.2. Understanding the status LED ....................4 − 2 4.3. Updating Firmware ........................4 − 3 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 4 4.5. Useful management tools ......................4 − 14 4.5.1. SyncThru™ Web Service ....................4 − 14 4.5.2. Samsung Easy Printer Manager ..................4 − 16 4.6. Service Mode (Tech Mode)......................4 − 18 4.7. Troubleshooting ........................4 − 24 4.7.1.

  • Page 5: Precautions

    High voltages and lasers inside this product are dangerous. This product should only be serviced by a factory trained service technician. 2) Use only Samsung replacement parts. There are no user serviceable parts inside the product. Do not make any unauthorized changes or additions to the product as these could cause the product to malfunctions and create an electric shocks or fire hazards.

  • Page 6: Caution For Safety

    Take care not to cut or damage the power cable or plugs when moving the machine. 9) Use caution during thunder or lightning storms. Samsung recommends that this machine be disconnected from the power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still connected to the wall socket in these weather conditions.

  • Page 7: Handling Precautions

    1.2.4. Assembly and Disassembly precautions 1) Replace parts carefully and always use Samsung parts. Take care to note the exact location of parts and also cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out the following procedures before dismantling the product or replacing any parts.

  • Page 8: Disregarding This Warning May Cause Bodily Injury

    5) Do not install the printer on a sloping or unstable surface. After installation, double check that the printer is stable. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 9: Esd Precautions

    9) Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together of clothing fabric and lifting one’s foot from a carpeted floor, can generate static electricity sufficient to damage an ESD. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 10: Product Specification And Description

    C301xND : Approx. 4,000 (K)/ 2,500(CMY) pages • C301xDW : Approx. 2,500 (K)/ 1,200(CMY) pages • Sales • C301xND Approx. 8,000 (K)/ 5,000(CMY) pages (CLT-K/C/M/Y503L) • C301xDW Approx. 2,500 (K)/ 2,500(CMY) pages (CLT-K/C/M/Y503S) Approx. 8,000 (K)/ 5,000(CMY) pages (CLT-K/C/M/Y503L) Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 11: Specifications

    FPOT From Sleep (Mono / Color) As fast as 17 / 17 sec Optical 600 x 600 dpi Resolution Enhanced Up to 9,600 x 600 dpi Effective Output (600 x 600 x 4 bit) Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 12 SetIP / ThinPrint / Google Cloud Print / Air Print / SNTP Others: HTTPs / IPPs / SMTPs / 802.1x (EAP-MD5 / EAP-MSCHAPv2 / PEAP / TLS) / IPSec Duplex Print Built-in Direct Print PDF, JPEG, TIFF, PRN, XPS Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 13: Paper Handling Specification

    Media weight • Thick Paper: 91 ~ 105 g/m² • Bond Paper: 105 ~ 120 g/m² Cardstock: 121 ~ 163 g/m² • Thicker Paper: 164 ~ 220 g/m² • Sensing Paper Empty : Yes Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 14 Supported Weight : 60 ~ 120 g/m² Thin Paper: 60 ~ 69 g/m² • Plain Paper : 70 ~ 89 g/m² • Thick Paper : 91 ~ 105 g/m² • Bond Paper : 105 ~ 120 g/m² • Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 15: Software And Solution

    IP Address Filtering Yes (IPv4 Filtering / IPv6 Filtering / MAC Filtering) HDD Overwrite (Standard) HDD Overwrite (Max. Overwrites) Security Secure Print Encrypted Secure Print Encrypted PDF Mode (Encrypted Scanning) IP Sec Smart Card Authentication Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 16: Supplies

    When purchasing new toner cartridges or other supplies, these must be purchased in the same country as the machine you are using. Otherwise, new toner cartridges or other supplies will be incompatible with your machine due to different configurations of toner cartridges and other supplies according to the specific country conditions. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 17: Maintenance Parts

    Pick-Up/Foward/Separation roller for For optional tray JC90-01191A Approx. 200,000 pages tray2,3 2.1.2.7. Option Item Model Name Remark Second Cassette Feeder (SCF) SL-SCF3000 550 sheets @ 80 g/m² Wireless Option Kit SL-NWE001X 802.11bgn , Active NFC Memory Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 18: System Overview

    Output support tray Output tray Control panel Control board cover USB memory port Tray 1 Optional tray NOTE Max 2 optional trays can be installed to the machine. Push-release of Multi-purpose tray Multi-purpose tray Front cover Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 19 2. Product Specification and description Front cover release button Toner cartridges Toner cartridge handle Intermediate Transfer Belt (ITB) Paper width guides on a multipurpose tray Multi-purpose support tray Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-10...

  • Page 20: Rear View

    This illustration may differ from your machine depending on your model. There are various types of machine. • Some features and optional goods may not be available depending on model or country. Waster toner container Rear cover Rear cover handle Power receptacle USB memory port USB port Network port 2-11 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 21: Paper Path

    2. Product Specification and description 2.2.3. Paper Path The following diagram displays the path that the paper follows during the printing process. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-12...

  • Page 22: System Layout

    Frame, Toner Cartridge, Drive Unit, Transfer roller, Pick up unit, Fuser unit, and Cassette. The hardware parts consists of the main board, SMPS, HVPS board, OPE board, PC interface. Exit Unit Toner Cartridge Fuser Unit ITB Unit T2 (Second transfer) roller MP Unit Registration(Regi.) roller Cassette Pick up/Forward/Separation roller 2-13 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 23: Feeding Section

    3) MP (Multi-Purpose) Tray The MP(multi-purpose) tray can hold special sizes and types of print material, such as postcards, note cards, and envelopes. It is useful for single page printing on letterhead or colored paper. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-14...

  • Page 24: Transfer Roller

    The transfer roller unit is assembled to the rear cover. The transfer roller helps to carry the toner off the OPC drum to the paper. 2.2.4.3. Drive Unit This machine has various drive units. Each drive unit controls the operation for fuser, toner cartridge, duplex, pick up, feeding by using motor and gear train. 2-15 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 25: Fuser Unit

    5) Halogen Lamp • Voltage : 120 V (115 ± 5 %) / 220 V : 230 ± 5 % • Capacity : 850 Watt ± 25 W Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-16...

  • Page 26: Lsu (Laser Scanner Unit)

    In other words, after the HSYNC signal is detected, the image data is sent to the LSU to adjust the left margin on paper. The one side of the polygon mirror is one line for scanning. 2-17 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 27: Toner Cartridge

    OPC Cleaning : Collect the toner by using cleaning blade • Handling of wasted toner : Collect the wasted toner in the cleaning frame by using cleaning blade • Classifying device for toner cartridge: ID is classified by CRUM Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-18...

  • Page 28: Hardware Configuration

    The video controller receives print data from the host through network or USB Port. It takes this information and generates printable video bitmap data. The main board is adopted 800 + 400 MHz CPU that is integrated with engine and video controller. It has 256 MB DDR3 memory. 2-19 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 29 2. Product Specification and description Circuit board locations The following diagrams show the locations of the printer circuit boards: Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-20...

  • Page 30: Main Board

    The process speed of the main processor is 800+400 MHz. It is integrated engine controller and video controller. DDR3 256MB is adopted for high speed data processing. Boot adopted the 128MB NAND Flash. USB is the embedded type and wired network supports gigabit ethernet. [Main board diagram] 2-21 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 31 MP Emtpy, Cassette Open connector Fuser Fan connector ITB Joint connector Thermistor connector Fuser CONT. connector Exit Motor connector OPC Home sensor connector • Information Part Code : JC92-02904A Part Name : PBA-MAIN Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-22...

  • Page 32: Ope Controller

    The OPE controller communicates with main controller via UART. The power LED is controlled by the main board. [OPE controller diagram] [OPE controller image] • Information Part Code : JC92-02931A Part Name : PBA-OPE • Connection Interface Connector to Main board 2-23 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 33: Smps Board

    DC +24V : 144W ▪ FDB : 850W • Information 110V 220V Part Code JC44-00222D JC44-00223D PBA Name PSPN2-TYPE3R-V1 A PSPN2-TYPE3R-V2 A • Connection INPUT_AC OUTPUT_AC(to Fuser) OUTPUT_DC(to Main PBA) Control Signal (from Main PBA) Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-24...
  • Page 34 Power Ground +24V2 +24V Power Power Ground +24V3 +24V Power Signal Connector2 (CON4) PIN ASSIGN PIN Name Description Ground 24V_ON/OFF 24V ON/OFF Relay on Fuser Relay 24VS Photo Triac Bias Fuser on Fuser on 2-25 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 35: Hvps Board

    HVPS2 – HVPS1 THV1 YMCK Front cover open Switch THV2 Ambient, Humidity Rear cover open Switch Main-HVPS I/F #2 Crum C,K • Information Part Code : JC44-00242A / JC44-00243A PBA Name : HVPS Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-26...

  • Page 36: Electrical Parts Location

    Main Board Fuser Cam detection Photo interrupter (Binfull sensor) Main Board Binfull detection Photo interrupter (Fuser Exit sensor) Main Board Fuser Exit detection Switch Rear Cover (Cover Rear Open sensor) HVPS Cover Open detection 2-27 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 37 HVPS Motor BLDC-BT6 Humidi.-Temp Sensor Clutch-Electric Z41 PBA Waste Sensor SMPS Power Inlet Fan Type-1 Motor Step Clutch-Electric Z41 Main Board Clutch-Electric Z41 Motor Step Solenoid MP Fan Type-7 Clutch-Electric Z41 Motor BLDC Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-28...

  • Page 38: Engine Firmware Control Algorithm

    Humidity Sensor in the device senses a change in the environment. The current to the Transfer Roller is changed using an AD converter on the HVPS. The voltage value for impressing to the transfer roller is decided by the changed value. 2-29 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 39: Fusing

    Recovery: If the LReady or Hsync error happens, the paper is exited before the error code is initiated. The engine mode is changed to recovery mode and the engine informs the main system of the engine mode. And the engine checks the LSU error. If the error doesn’t happen, the printing job resumes. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-30...

  • Page 40: Software Descriptions

    1) The Application (Emulation) interprets and translates data received from the Host to a printing language to complete the users job. 2) The Kernel controls and manages the whole procedure including Control flow and the Printing Job before transferring it to the Engine for printing. 2-31 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 41: Data And Control Flow

    3) The Application Layer containing the Emulation portion interprets the data from the selected emulation [PCL, PS], and transfers the data to the Kernel Layer. 4) The Engine prints the rendered bit-map data to paper with required size and type by Kernel. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-32...

  • Page 42: Disassembly And Reassembly

    3.1.1. Precautions when assembling and disassembling • Use only approved Samsung spare parts. Ensure that part number, product name, any voltage, current or temperature rating are correct. Failure to do so could result in damage to the machine, circuit overload, fire or electric shock.

  • Page 43: Releasing Plastic Latches

    Many of the parts are held in place with plastic latches. The latches break easily; release them carefully. To remove such parts, press the hook end of the latch away from the part to which it is latched. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 44: Replacing The Maintenance Parts

    1. Open the front cover and remove all toner cartridges. 3. Remove the cassette. 4. Remove the harness cover after removing 1 screw. 2. Remove the guide-cartridge by releasing the right hook. 5. Unplug 2 connectors. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 45 7. Open the front cover. Pick out the connector that is 10. Release the left cover by pushing it to the direction of unplugged in step 5. arrow. 11. Remove the ITB Unit. 8. Lift up the both sides of the ITB Unit slightly. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 46: Fuser Unit

    3. Disassembly and Reassembly 3.2.2. Fuser Unit 1. Open the rear cover. 3. Unplug the connectors [see blue arrows], then remove the Fuser Unit. 2. Remove 5 screws. Rmove the cover[A]. And take off the fuser unit. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 47: Transfer Roller Assy

    3. Disassembly and Reassembly 3.2.3. Transfer Roller Assy 1. Open and remove the rear cover. 2. Remove the Transfer Roller Assy by releasing 4 hooks. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 48: Pick Up_Forward_Separation Roller

    3.2.4. Pick up_Forward_Separation roller 1. Remove the cassette. Stand the machine to see the 3. Remove 2 screws. Pull and release the Pick-up/Forward bottom. roller Assy. 2. Release the Reverse roller Assy by pushing both hooks. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 49: Replacing The Main Svc Parts

    Before service, remove all toner cartridges and guide-cartridge. 3.3.1. Left and Right cover 1. Open the rear cover. Remove 4 screws. 3. Release the left cover. 4. Release the right cover. 2. Open the front cover. Remove 1 screw. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 50: Top Cover

    4. Open the front cover. Remove 2 screws. And then, lift up and release the top cover. 2. Unplug the OPE connector on the main board. 3. Open the rear cover. And then, remove 2 screws. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 51: Hvps Board

    2. Remove 7 screws. Unplug the connector. And release the HVPS_1 board. 3.3.4. Outer Temperature Sensor 1. Remove the left cover. (Refer to 3.3.1) 2. Remove 1 screw. Unplug the connector. And remove the sensor. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-10...

  • Page 52: Main Board

    2. Unplug all connector. Remove 4 screws. And remove the main board. 3.3.6. SMPS Fan 1. Remove the right cover. (Refer to 3.3.1) 3. Remove the SMPS fan. 2. Unplug the fan connector. 3-11 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 53: Smps Board

    2. Remove the SMPS board cover after removing 3 screws. 3.3.8. LSU 1. Remove the top cover. (Refer to 3.3.2) 3. Unplug all connectors. And then, remove the LSU. 2. Remove 4 screws. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-12...

  • Page 54: Fuser Fan

    3.3.10. Exit Unit 1. Remove the right cover and top cover. (Refer to 3.3.1 3. Release the exit unit after removing 4 screws. ~ 3.3.2.) 2. Unplug the exit unit harness from the main board. 3-13 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 55: Drive-T1

    1. Remove the right cover. (Refer to 3.3.1.) 2. Remove the SMPS board. (Refer to 3.3.7.) 3. Remove the main board bracket after removing 4 screws. 4. Release the BRACKET-T1 after removing 3 screws. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-14...

  • Page 56: Fuser Drive Unit

    3. Disassembly and Reassembly 3.3.12. Fuser Drive Unit 1. Remove the right cover. (Refer to 3.3.1.) 2. Remove the main board bracket after removing 4 screws. 3. Remove the Fuser Drive Unit after removing 4 screws. 3-15 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 57: Ph (Paper Handling) Drive Unit

    6. Remove the Holder-TR Motor DC after removing 3 screws. 3. Remove the rear cover. 7. Remove the PH drive unit after removing 4 screws. 4. Release the spring. Remove the poly-washer. And remove the Duplex Swing Gear Assy [B]. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-16...

  • Page 58: Main Drive Unit

    1. Remove the right cover. (Refer to. 3.3.1.) 4. Remove 7 screws securing the main drive unit. 2. Remove the SMPS board. 3. Remove the main board bracket after removing 4 screws. 5. Release the main drive unit. 3-17 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 59: Mp Pick-Up Unit

    1. Remove the right cover and left cover. (Refer to 3.3.1) 4. Remove 4 screws. 2. Remove the front cover. 5. Remove the MP Pick-Up unit after unplug the connector. 3. Remove the Frame-MP Tray. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-18...

  • Page 60: Solenoid

    4. Release the spring. Remove poly-washer. And, remove 8. Remove 1 screw. Unplug the harness. And then, the Duplex Swing Gear Assy[A]. remove the solenoid. 5. Remove 2 screws. And then, release the Inlet Assy[B]. 3-19 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 61: Frame-Separation Unit

    3. Remove the waste toner container. 6. Pull the right of the FRAME-SEPARATION to the front and release it. 4. Remove 2 screws. And then, release the Cover-Rear 7. Unplug the harness. Bottom. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-20...

  • Page 62: Alignment And Troubleshooting

    Indicates the status of your machine. Demo page Prints a demo page by pressing this button. Enters eco mode to reduce toner consumption and paper usage. Numeric keypad Use the keypad to enter numbers and characters. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 63: Understanding The Status Led

    NOTE • To resolve the error, look at the error message and its instructions from the troubleshooting part. • You also can resolve the error with the guideline from the computers’s Samsung Printing Status window. Status Description Status The machine is off-line.

  • Page 64: Updating Firmware

    If you are using USB connection, disconnect all other USB printers from the PC. The firmware update you are about to install has been tested for compatibility with Samsung toner cartridge products ONLY. Installing The upgrade may cause a non-Samsung toner cartridge to malfunction.

  • Page 65: Update The Firmware By Using The Usb Port

    2) Download the firmware file to your PC. Unzip the file. 3) Drag the firmware file(*.hd) and drop down it on the usblist2.exe. And then firmware update will be started automatically. 4) Once the firmware update is complete, the machine will be rebooted automatically. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 66: Updating From The Network

    Sync Thru™ Web Service. NOTE • Login using the Administrator ID and Password established during initial machine setup. • If Admin ID and password is not established, use the default value. (ID: admin / Password: sec00000) Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 67 4. Alignment and Troubleshooting 2) Click on Maintenance > Firmware Upgrade > Upgrade Wizard. 3) Choose installation file (F/W file) by browsing the file system and click [OK]. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 68 4) The uploading step will start and verify installation file (F/W file). 5) After uploading the f/w file on printer, validation information will appear. Check Firmware version and click Next to upgrade Firmware and press [Next] to start the firmware upgrade. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 69 4. Alignment and Troubleshooting 6) The firmware update will start. 7) Once the installation is complete, the machine power-off and power-on automatically. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 70: Clearing Paper Jams

    To avoid tearing the paper, pull the jammed paper out slowly and gently. In tray 1 1) Take off the cassette. 3) Reinstall the cassette. 2) Remove the jammed paper by gently pulling it straight out. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 71 2) Remove the jammed paper by gently pulling it straight out. out. 6) Close the rear cover. 3) Reinstall the optional cassette. If you do not see the paper in this area, stop and go to next step: Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-10...
  • Page 72 4) Remove the jammed paper by gently pulling it straight If you do not see the paper in this area, stop and go to out. next step: 2) Close the MP tray. 5) Reinstall the cassette. 4-11 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 73 The fuser area is hot. Take care when removing paper from the rear of the machine. 1) Remove the jammed paper by gently pulling it straight out. 4) Close the rear cover. 2) Open the rear cover. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-12...
  • Page 74 4. Alignment and Troubleshooting In the duplex unit area 1) Open the rear cover. 3) Close the rear cover. 2) Remove the jammed paper by gently pulling it straight out. 4-13 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 75: Useful Management Tools

    Supplies: Shows how many pages are printed and amount of toner left in the cartridge. • Usage Counters: Shows the usage count by print types: simplex and duplex. • Current Settings: Shows the machine’s and network’s information. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-14...
  • Page 76 Maintenance tab This tab allows you to maintain your machine by upgrading firmware and setting contact information for sending emails. You can also connect to Samsung website or download drivers by selecting the Link menu. • Firmware Upgrade : Upgrade your machine’s firmware.

  • Page 77: Samsung Easy Printer Manager

    Select Start > Programs or All Programs > Samsung Printers > Samsung Easy Printer Manager . For Mac, The Samsung Easy Printer Manager interface is comprised of various basic sections as described in the table that follows: NOTE The screenshot may differ depending on operating system you are using.
  • Page 78 The information will vary based on the machine selected. Some machines do not have this feature. Order supplies Click on the Order button from the supply ordering window. You can order replacement toner cartridge(s) from online. 4-17 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 79: Service Mode (Tech Mode)

    Test Routines Restart Machine Clear All Mem. TonerLow Level [1-30]%: 10 Off * Engine Footer Off * Service Func. F/W Upgrade PartRep. Alert Toner Capture Log Capture Log Off * SFE Code List Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-18...
  • Page 80 106-0020 Deve DC C Deve DC Cyan 20 / 0 (21Steps) 106-0030 Deve DC K Deve DC Black 20 / 0 (21Steps) 106-0121 Yellow Blade DC Blade DC Yellow 20 / 0 (21Steps) 4-19 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 81 T2 Feed Motor On/Off On[Off] 101-0131 T2 Feed Slow T2 Feed Motor Slow On/Off On[Off] 101-0140 T3 Feed Mot T3 Feed Motor On/Off On[Off] 101-0141 T3 Feed Slow T3 Feed Motor Slow On/Off On[Off] Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-20...
  • Page 82 On[Off] 107-0190 T1 Nip Home Detect T1 Nip Home position High[Low] 109-0000 Temp A Detects what the temperature A is on fuser. Numeric 3 digits 109-0011 LSU Temp LSU Temperature Numeric 3 digits 4-21 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 83 The function is to upgrade the firmware by using “usblist.exe” file. When updating firmware, you must select “On” for this menu. • Service Func. > PartRep. Alert > Toner This function is to set up whether or not to show the toner replacement alert. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-22...
  • Page 84 This menu sets up operation for CTD calibraiton according to engine status. On : executes CTD calibration accroding to engine status. This may skip the CTD calibraiton while machine comes to determined condition. Off : executes CTD calibration according to determined condition. 4-23 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 85: Troubleshooting

    - Main PBA Red LED on / See the troubleshooting OPE LED Error message for error code Green OK? is displayed. Print (test page) Printing Refer to "Solution quality is of Image Problem" nomal? Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-24...

  • Page 86: Error Code And Troubleshooting

    Error: #C2-2711 Call for Service P.4–36 C2-2712 Error: #C2-2712 Call for Service P.4–36 C2-2713 Error: #C2-2713 Call for Service P.4–36 C2-2714 Error: #C2-2714 Call for Service P.4–36 C2-3110 Prepare Toner P.4–37 C2-3120 Replace Toner P.4–37 4-25 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 87 Not Compatible K toner cart. P.4–42 C2-5517 Not Compatible K toner cart. P.4–42 C2-5518 Not Compatible K toner cart. P.4–42 C2-5526 Not Compatible K toner cart. P.4–42 C2-5710 Error: #C2-5710 Call for Service P.4–42 Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-26...
  • Page 88 Paper jam inside machine P.4–52 M3-2130 Output bin full Remove paper P.4–53 S2-1110 Error #S2-1110 Call for service P.4–54 S2-1210 Error #S2-1210 Call for service P.4–54 S2-33xx (These codes show engine status.) P.4–54 4-27 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 89 P.4–60 U2-4112 Error #U2-4112 Turn off then on P.4–60 U2-4113 Error #U2-4113 Turn off then on P.4–60 U2-5112 Error #U2-5112 Turn off then on P.4–60 U2-5113 Error #U2-5113 Turn off then on P.4–60 Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-28...

  • Page 90: 11-2Txx (Paper Mismatch Error)

    Tray 3 Paper Mismatch MP Paper Mismatch ► Symptom Paper in tray is not matched to the machine paper setting. ► Troubleshooting method 1) Check and change the paper setting of the corresponding tray properly. 4-29 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 91: Ax-Xxxx (Motor_Fan_Sensor Error)

    4) Check if the connection between main board and fuser motor are correct. 5) If the connection is OK, replace the fuser motor. 6) If there is a driver test for this component, please try it first. If the problem persists, replace the main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-30...
  • Page 92 4) If the connection is OK, replace the motor in the main drive unit. 5) If there is a driver test for this component, please try it first. If the problem persists, replace the main board. 4-31 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 93 1) Turn the machine off then on. If the error persists, turn the machine off again. 2) Enter the tech mode. Check the temperature sensor output. 3) If the sensor is defective, replace it. 4) If the temperature sensor is OK, replace the main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-32...
  • Page 94 The value of the outer temperature sensor is out of normal area. ► Troubleshooting method 1) Check if the machine is installed in the proper area. 2) If the temperature sensor is defective, replace it. 4-33 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 95: Cx-Xxxx (Supplies And Maintenance Parts Error)

    And reinstall the toner cartridge. 3) If the problem persists, check that the CRUM contact area is contaminated. Clean it. 4) If the problem persists, replace the yellow toner cartridge with new one. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-34...
  • Page 96 ► Symptom The yellow toner cartridge is not compatible. ► Troubleshooting method 1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one. ► Error Code C2–2711 / C2–2712 / C2–2713 / C2–2714 ► Error message Error: #C2-271x Call for Service ►...
  • Page 97 And reinstall the toner cartridge. 3) If the problem persists, check that the CRUM contact area is contaminated. Clean it. 4) If the problem persists, replace the magenta toner cartridge with new one. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-36...
  • Page 98 ► Symptom The magenta toner cartridge is not compatible. ► Troubleshooting method 1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one. ► Error Code C2–3711 / C2–3712 / C2–3713 / C2–3714 ► Error message Error: #C2-371x Call for Service ►...
  • Page 99 And reinstall the toner cartridge. 3) If the problem persists, check that the CRUM contact area is contaminated. Clean it. 4) If the problem persists, replace the cyan toner cartridge with new one. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-38...
  • Page 100 ► Symptom The cyan toner cartridge is not compatible. ► Troubleshooting method 1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one. ► Error Code C2–4711 / C2–4712 / C2–4713 / C2–4714 ► Error message...
  • Page 101 And reinstall the toner cartridge. 3) If the problem persists, check that the CRUM contact area is contaminated. Clean it. 4) If the problem persists, replace the black toner cartridge with new one. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-40...
  • Page 102 ► Symptom The black toner cartridge is not compatible. ► Troubleshooting method 1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one. ► Error Code C2–5711 / C2–5712 / C2–5713 / C2–5714 ► Error message Error: #C2-571x Call for Service ►...
  • Page 103 The ITB unit is not compatible. ► Troubleshooting method 1) Print the supply information report. Check information of the ITB Unit. 2) If the toner cartridge is not a Samsung genuine ITB Unit, replace with new one. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-42...
  • Page 104 1) Print the supply information report. Check the life remaining of the waste toner container. 2) If its life is at the end, turn the machine off and replace the waste toner container with new one. 4-43 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 105 The pick up / forward / separation rollers for tray2 are at the end of its life. ► Troubleshooting method 1) Turn the machine off. 2) Replace the pick up/forward/separation rollers for Tray2, and reset its count. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-44...

  • Page 106: H1-Xxxx (Optional Cassette Error)

    Check if the paper empty actuator is assembled correctly. If it is broken or deformed, replace it with new one. b) Check if the paper empty sensor connector is connected correctly. If the paper empty sensor is defective, replace it. 4-45 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 107 Check if the paper empty actuator is assembled correctly. If it is broken or deformed, replace it with new one. b) If there is a service test for this component perform it first. If the paper empty sensor is found to be defective, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-46...

  • Page 108: Mx-Xxxx (Jam_Paper Handling Error)

    Check if the actuator is assembled correctly. 3) Check the motor operation, by checking if there is a service test for this component, perform it first. If there is any defective parts, replace it or PH drive unit. 4-47 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 109 Check if the paper empty actuator is assembled correctly. If it is broken or deformed, replace it with new one. b) Check if the paper empty sensor connector is connected correctly. If the paper empty sensor is defective, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-48...
  • Page 110 Check if the MP paper empty actuator is assembled correctly. If it is broken or deformed, replace it with new one. b) Check if the MP paper empty sensor connector is connected correctly. If the paper empty sensor is defective, replace it. 4-49 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 111 Check the motor operation, gear in the PH drive unit. If there is any defective parts, replace it or PH drive unit. d) Check the T1–DRIVE unit. If there is any defective parts, replace it or T1–DRIVE unit. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-50...
  • Page 112 Check if there is any obstacles or paper on the paper path. Remove it. b) Check if the fuser unit is assembled properly. If the fuser unit is defective, replace it. c) Check if the exit unit has any defective parts. Replace the exit unit. 4-51 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 113 The machine detected that the output tray has got full or the bin-full sensor is defective. ► Troubleshooting method 1) Remove the paper on the output tray. 2) Check if the Bin-full Sensor connector is connected properly. Reconnect it. 3) If the sensor is defective, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-52...

  • Page 114: Sx-Xxxx (System Error)

    S2–3319 : The engine is in ACR (Auto Color Registration) mode. • S2–331A : The engine is in image density control or image stabilization mode. When these errors display, wait until the message will be disappeared or turn the machine off then on. 4-53 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 115 ► Troubleshooting method 1) Check if the front cover is closed perfectly. 2) If the error persists, check that the cover-open sensor is working normally. If it is defective, replace the HVPS board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-54...
  • Page 116 The confirmation was requested for wired port, the server has rejected. / The confirmation protocol is not the same or user information (ID/Password) is wrong. ► Troubleshooting method Check the setting-up for 802.1x confirmation server. • Re-enter the server information and confirmation protocol. • Re-enter the user information. 4-55 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 117 Not connect Wireless AP ► Symptom Wireless BSSID value is 0 or wireless module is disconnected. ► Troubleshooting method 1) Turn the machine and AP off then on. 2) Change the wireless network settings. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-56...
  • Page 118 Wi-Fi Direct is not ready Wi-Fi Direct is not connect ► Symptom Wi-Fi Direct library is initialized. ► Troubleshooting method 1) Turn the machine off then on. 2) Change the wireless network settings. Retry it. 4-57 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 119: U1-Xxxx (Fuser Error)

    Check if the thermistor is twisted or contaminated; and is in contact with the Heat Roller. 3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS and Fuser Unit and install as is necessary. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-58...

  • Page 120: U2-Xxxx (Lsu Error)

    5) Reconnect the LSU harness and then execute the LSU motor test again. 6) If the problem persists, replace the LSU. 7) If the problem persists after replacing LSU, replace the main board. 4-59 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 121: Image Quality Problems

    The first step is to generate prints using printable pages embedded in the printer on laser paper. The paper should be from an unopened ream that has been acclimated to room temperature and you should ensure that genuine Samsung Toner is installed in the printer.
  • Page 122 Check if there are scratches on the circumference of the Replace the corresponding toner cartridge and test again. developing roller. Check if paper transfer belt is damaged or contaminated. Replace the ITB unit and test again. 4-61 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 123 Check the connecting state between the Main PBA and HVPS. Reconnect the harness. Poor contact between toner cartridge and set contacts. Clean the contacts as necessary. Replace any deformed or damaged contacts. HVPS1 is defective. Replace the HVPS1. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-62...
  • Page 124 The life of the Toner Cartridge has expired. Replace the corresponding toner cartridge. The pressure force in the left and right springs of the ITB Replace the ITB Unit unit is not even. 4-63 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 125 Roller Period for Horizontal Problem Roller Description Band Period (mm) Defective part Pressure Roller 69.08 mm Fuser Unit Charge roller 26.7 mm OPC drum 75.4 mm Toner Cartridge Developing roller 27.5 mm Supply roller 37 mm Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-64...
  • Page 126 The output from the HVPS is abnormal. Replace the defective HVPS. NOTE HVPS output information If the output for MHV, DEV is abnormal, replace the HVPS1 (JC44–00242A). If the output for 1THV, 2THV is abnormal, replace the HVPS2 (JC44–00243A). 4-65 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 127: System Diagram

    M C L K 3C H D C DC ( 1. 5V, 1. 2V, 3. 3V) A TTI NY25 B LD C B LD C YM C M ot or M ot or SP EA K ER Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 128: Connection Diagram_1

    SCF x2 V2 JC 44- 00223D , E( KO R ) JC31- 00165A U PD 70F3824G B JC31- 00075A M AX 2A 2. 4A, 1500 JC32- 00014A JC32- 00014A 1900 ~ 860 gf cm Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 129: Connection Diagram_2

    R&D Gr oup N . C C 3060 3i n1 O N LY N . C Di gi t al Pr i nt i ng Di vi si on Sam sung El ect r onic s Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 130: Reference Information

    M2 short). Tweezers Spring Hook Standard : For general home use, small type. Standard : For general use Cotton Swab Software (Driver) installation CD ROM Standard : For general home use, for medical service. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 131: Glossary

    IP addresses to client hosts. Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all DIMM the data within the machine like printing data, received fax data. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 132 Hard Disk Drive (HDD), commonly referred to as a hard drive or hard disk, is a non-volatile storage device which stores digitally-encoded data on rapidly rotating platters with magnetic surfaces. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 133 As most faxes consist mostly of white space, this minimizes the transmission time of most faxes. Modified Modified READ (MMR) is a compression method recommended by ITU-T T.6. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 134 Resolution resolution. Server Message Block (SMB) is a network protocol mainly applied to share files, printers, serial ports, and miscellaneous communications between nodes on a network. It also provides an authenticated Interprocess communication mechanism. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 135 (WAP) and any wireless laptop or WPA-PSK desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 136 XML Paper Specification (XPS) is a specification for a Page Description Language (PDL) and a new document format, which has benefits for portable document and electronic document, developed by Microsoft. It is an XML-based specification, based on a new print path and a vector-based device-independent document format. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 137: Document Revision List

    6. Reference Information 6.3. Document Revision List Version Date Page Description 1.00 27/Jan/2016 Release Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 138 E.Asia, W.Asia, https://gspn2.samsungcsportal.com China, Japan N.America, S.America https://gspn3.samsungcsportal.com This Service Manual is a property of Samsung Electronics Co.,Ltd. © 2017 Samsung Electronics Co.,Ltd. Any unauthorized use of Manual can be punished under All rights reserved. applicable International and/or domestic law.

This manual is also suitable for:

Proxpress sl-c3010ndProxpress sl-c3010dw

Table of Contents