In this warranty: "Adjustable base" means the adjustable bed foundation sold by L&P to the dealer. The "adjustable base" does not include
the mattress. "L&P" means Leggett & Platt, Incorporated. "Purchaser" and "You" both mean the consumer who is the original purchaser of this
adjustable base made by L&P. This warranty is not transferrable. "Warranty Commencement Date" means either (i) the date You purchased a
new and unused L&P adjustable base or (ii) the date of manufacture of this adjustable base if You purchased an L&P adjustable base that has
been used as floor or display model. L&P warrants this adjustable base to You on the terms and over the reducing periods of time set out below.
All warranty claims require notice from You to be given to L&P in the manner set out below, and to be received by L&P inside the applicable
warranty time period.
1ST AND 2ND YEAR FULL WARRANTY
For the first and second year from the Warranty Commencement
Date, your adjustable base is warranted against non-excluded
defects in L&P's workmanship or materials. During the first and
second year from the Warranty Commencement Date, L&P will
repair or replace (at no cost to You) any defective adjustable base
part, and L&P will pay all authorized labor and transportation
costs associated with the repair or replacement of any parts
found to be defective.
3RD YEAR TO END OF 10TH YEAR LIMITED WARRANTY
Starting in the third year from the Warranty Commencement
Date and through to the end of the 10th year from the Warranty
Commencement Date, L&P will replace steel and mechanical
base parts found to be defective and not excluded by this
warranty. This warranty does not cover any electronics, electrical
components, drive motors or massage motors. You are responsible
to pay all service and transportation costs related to receiving
and installation of the new part and a portion of the cost of the
replacement steel and mechanical part, based on the number
of months that the base has been owned by you since the third
anniversary of the Warranty Commencement Date. By the end
of the 10th year, no portion of the replacement cost is covered
by L&P. You will be required to pay 1/8th of the then current
replacement cost of the part multiplied by the number of years
past the second year from the Warranty Commencement Date.
This portion is calculated using the following formula: Cost of
the part divided by 8 [being the number of years in years 3 to 10
inclusive], multiplied by the number of years you have owned the
base since the end of the first 2 years. For example, if you make
a claim for a part eligible for this warranty in the 5th year since
the Warranty Commencement Date, you would be responsible for
paying: $100 part cost divided by 8, multiplied by 3 = $37.50.
ADDITIONAL TERMS AND CONDITIONS
This warranty requires notice to be given to L&P of any claim for
repairs or replacement parts.
EXCLUSIONS:
This warranty does not apply; (a) to any damage caused by You;
(b) if there has been any repair or replacement of adjustable
base parts by an unauthorized person; (c) if the adjustable base
has been mishandled (whether in transit or by other means),
subjected to physical or electrical abuse or misuse, or otherwise
operated in any manner inconsistent with the operation and
maintenance procedures outlined in the Owner's Manual and this
warranty; (d) to damage to mattresses, fabric, cables, electrical
cords or items supplied by dealers (contact the dealer for
warranty information on these items); (e) if there has been any
modification of the adjustable base without prior written consent
by L&P; or (f) to costs for unnecessary service calls, including
costs for in-home service calls solely for the purpose of educating
You about the adjustable base or finding a satisfactory power
connection.
This warranty will be void if either the recommended weight
restriction is not followed (refer to the advisory section of the
Owner's Manual) or if You sell or give or transfer the base to
another person.
2 YEAR AND 10 YEAR LIMITED WARRANTY
Any repairs to or replacement to Your adjustable base or
its components under the terms of this limited warranty
does not extend the applicable warranty from the Warranty
Commencement Date. This time limitation may not apply in
some jurisdictions, including the Province of Quebec.
The decision to repair or to replace defective parts under this
warranty shall be made, or cause to be made, by L&P at its
option and in its sole discretion.
Repair or replacement shall be the sole remedy of the Purchaser.
There shall be no liability on the part of L&P for any special,
indirect, incidental, or consequential damages or for any other
damage, claim, or loss not expressly covered by the terms of this
warranty.
This limited warranty does not include reimbursement for
inconvenience, removal, installation, setup time, loss of use,
shipping, or any other costs or expenses. L&P and its service
technicians will not be responsible for moving furniture or any
other items not attached to the adjustable base in order to
perform service on the adjustable base.
It is the sole responsibility of You to provide adequate space
and accessibility to the adjustable base. In the event that
the technician is unable to perform service due to lack of
accessibility, the service call will be billed to You and the service
will have to be rescheduled.
L&P makes no other warranty whatever, express or implied,
and all implied warranties of merchantability and fitness for a
particular purpose are disclaimed by L&P and excluded from this
agreement.
Some American States do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or
exclusion may not apply to You.
This warranty gives You specific legal rights, and You may
also have other rights, which may vary from jurisdiction to
jurisdiction. This warranty is valid in all 50 American States, the
District of Columbia, Puerto Rico, and all 10 Provinces and 3
Territories of Canada.
For customer service under this limited warranty, give notice to
L&P by mail, phone, email or online to the addresses set out
below:
Mattress Firm Customer Service
toll free phone: 844-MATT-FRM
online: mattressfirm.com
PLEASE DO NOT CONTACT YOUR RETAIL DEALER
OR ANY OTHER SERVICE PERSONNEL
13
Need help?
Do you have a question about the 600 and is the answer not in the manual?
Questions and answers
I purchased the 600 adjustable king bed frame and one motor just stopped working. Is this still under warranty? This was purchased in July 2022
The Mattress Firm Adjustable Base 600 has a 2-year full warranty and a 10-year limited warranty. If the bed frame was purchased in July 2022, it would still be within the 2-year full warranty period as of June 2024. This means the motor should be covered for repair or replacement under warranty.
This answer is automatically generated
How do you reprogram the remote?
To reprogram the remote for the Mattress Firm 600 adjustable base:
1. Unplug the base from the wall and wait for about three minutes.
2. Plug the base back in.
3. Check under the base to see if the pairing LED light is on.
4. If the light is off, locate the reset button on the control box.
5. Use a ballpoint pen or similar object to press the reset button twice.
6. The indicator light should turn on, confirming the pairing mode.
This should reset and reprogram the remote. If the issue persists, replace the remote's batteries.
This answer is automatically generated