Samsung SM-V505 User Manual page 40

Appendix
Your Samsung Connect freezes or has fatal errors
If your Samsung Connect freezes or hangs, you may need to close apps or turn off the
Samsung Connect and turn it on again. If your Samsung Connect is frozen and unresponsive,
press and hold the Standby/Wake key and tap Restart to restart it.
If this does not solve the problem, perform a factory data reset. On the Samsung Connect,
open the Menu panel and tap Settings → Reset Samsung Connect → Reset. Before
performing the factory data reset, remember to make backup copies of all important data
stored on the Samsung Connect.
If the problem is still not resolved, contact a Samsung Service Centre.
Another Bluetooth device cannot locate your Samsung Connect
• E nsure that the Bluetooth wireless feature is activated on your Samsung Connect.
• R eset your Samsung Connect and try again.
• E nsure that your Samsung Connect and the other Bluetooth device are within
the Bluetooth connection range (10 m). The distance may vary depending on the
environment the devices are used in.
If the tips above do not solve the problem, contact a Samsung Service Centre.
A Bluetooth connection between the Samsung Connect and a device
cannot be established
• E nsure that the Bluetooth feature on both devices is activated.
• E nsure there are no obstacles, such as walls or electrical equipment, between the devices.
• E nsure that your Samsung Connect and the other Bluetooth device are within
the Bluetooth connection range (10 m). The distance may vary depending on the
environment the devices are used in.
• R estart both devices again.
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