Ingenico iCT250 Manual page 23

Error
PARTIAL DL CONFIG
DO MANUAL DL
PHONE NUMBER
FIELDS EMPTY
PIN LAST CHANCE
PRESS OK
PIN TOO SHORT
PIN TRIES EXCEEDED
PINPAD
OUT OF ORDER
PIN PAD NOT
INJECTED
PLEASE START
FROM MENU
REMOVE CARD
PRE-AUTH LIMIT
REACHED. POST
OR VOID PRE-AUTHS
TO OPEN MORE
PRE-AUTH EXISTING
SYSTEM PROBLEM
ALERT IRRUPTION
SYSTEM PROBLEM
CALL HELP DESK
TAP FAILED
PLEASE INSERT
OR SWIPE CARD
TAP FAILED
PLEASE RETRY
TIMEOUT
REMOVE CARD
TRANSACTION
FAILED
TRANSACTION NOT
ALLOWED
UNREC CARD
USER ABORTED
WARNING: FOR CHANGE
TO TAKE EFFECT
TERMINAL WILL REBOOT
5-4
CONFIDENTIAL – Chase Paymentech Solutions, LLC – CONFIDENTIAL
Explanation
A scheduled download was attempted
however the download URLs or Ports are
empty.
An attempt to perform a dial transaction
was made, however there is no value
entered for the host phone number.
The chip card PIN try counter has only 1
PIN entry attempt remaining. If the next PIN
entry attempt is invalid the card may be
blocked.
The cardholder entered less than 4 digits
for the PIN.
The chip card has recorded too many
invalid PIN entry attempts. The card may
be blocked.
The external PIN pad is not connected or
the PIN pad type is not set correctly.
The PIN entry device is not injected with
keys.
The chip card was inserted before a
transaction was initiated.
The batch limit of 100 pre-auth transactions
has been reached.
User is attempting to edit merchant settings
while there are pre-auth transactions in the
terminal.
Device tamper error. Device could have
been exposed to electro-static discharge,
voltage fluctuations, or high temperatures.
There are no parameters in the terminal or
the parameters are not valid.
A contactless chip card was tapped
however the amount is over the contactless
transaction limit.
The contactless card was tapped too
quickly or incorrectly read.
The transaction has reached the timeout
limit.
The connection to the host failed.
An adjustment transactions is being
attempted on a chip card transaction.
The cardholder is using an unrecognized
gift card.
The cardholder has pressed cancel.
Changes such as PIN pad settings require
a device reboot.
Ingenico Telium CPTU02 User Manual
Action
Reconfigure the terminal download settings.
Enter a host phone number or confirm that dial-
up is the intended comm. type.
Cardholder will need to reattempt the correct
PIN or contact their issuer.
Reattempt using the correct PIN.
Try another card.
Verify PIN pad connection and PIN pad type
settings.
Device must be sent to injection facility.
Remove the card and initiate the transaction
from the menu.
Perform pre-auth completions of open pre-
auths, or void the transactions.
Perform pre-auth completions of open pre-
auths, or void the transactions prior to editing
merchant settings.
Terminal must be replaced.
Perform a partial download.
Insert the card.
Retry card tap.
Remove the card.
Confirm connectivity and retry.
Chip transactions cannot be adjusted.
Use an accepted gift card.
Retry the transaction.
No Action.
Error Messages