Ingenico iCT250 User Manual
Netpay
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Also See for iCT250:
- Operating manual (116 pages) ,
- Merchant manual (48 pages) ,
- Quick reference manual (44 pages)
Related Manuals for Ingenico iCT250
Summary of Contents for Ingenico iCT250
- Page 1 A NetPay Guide to... Using your Ingenico Terminal Models: iCT250 / iWL252 / iWL251 more for www.netpay.co.uk your money www.netpay.ie...
- Page 2 A guide to using your Ingenico terminal This booklet will explain how to setup and use your NetPay Terminal. Page 3 Welcome Page 4 Corded Terminals - iCT250 Page 6 Bluetooth Terminals – iWL252 Page 8 GPRS Terminals – iWL251...
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Page 3: Important Numbers
Before setting up your terminal it is important to identify the model number and follow the correct set up instructions (see sticker on underside of terminal). The model numbers are as follows*: iCT250 Colour Corded Terminal (Contactless) iWL252 Colour Bluetooth Terminal (Contactless) - Page 4 Corded Terminals - iCT250 If you have chosen the iCT250 terminal you will need to follow these instructions. What’s in the box? The iCT250 terminal handset Paper roll The Power Supply Unit (PSU) A Magic Box with attached cables (see illustration on page 5)
- Page 5 Securing the Magic Box in a nearby location will reduce stress on the device and cable, prevent unintentional disconnection and organise the work area. Below are some examples of ways to secure the Magic Box. Please proceed to page 9 - Connecting Your Terminal Corded Terminal - iCT250 5...
- Page 6 Bluetooth Terminals - iWL252 If you have chosen the iWL252 terminals you will need to follow these instructions. What’s in the box? The iWL252 terminal handset Charging base Battery Paper roll The Power Supply Unit (PSU) A telephone (PSTN) cable An ethernet cable QUICK SETUP GUIDE Connect the power supply to the socket on the back of the terminal base.
- Page 7 Ethernet Port Cable USB B Management Power Supply USB A Rear of the base unit Telephone Line Underneath the Base Unit with the Cable Management lid removed Modem and RS232 Ports Please proceed to page 9 - Connecting Your Terminal Bluetooth Terminal - iWL252 7...
- Page 8 GPRS Terminals - iWL251 If you have chosen the iWL251 terminals you will need to follow these instructions. What’s in the box? The iWL251 terminal handset Charging base Battery Paper roll The Power Supply Unit (PSU) SIM card (this will arrive separately to your terminal device) QUICK SETUP GUIDE Connect the power supply to the socket on the back of the terminal base.
- Page 9 Connecting your Terminal Using a telephone line/PSTN You will need to connect to an Analogue telephone line. (This is the standard BT line) The service will not work over ISDN or digital telephone services. It is recommended that you connect to the master telephone socket for the premises. Active telephone services such as BT 1571 can disrupt the signal from the terminal and interfere with transaction processing.
- Page 10 Performing First Time Setup To setup your terminal for the first time please follow the steps below; Connect the terminal as outlined by your terminal type; press and hold the green Enter button to power the device on. Bluetooth and static terminals will ask you to connect it to a working telephone phone line (PSTN), press enter.
- Page 11 Highlight Select Function and press Enter When the terminal prompts for a function number key in and press Enter The terminal may prompt for the Supervisor card to be swiped or if configured the Supervisor Code to be entered. Follow any on-screen prompts – it may ask for your MID again, if it does simply re-input the MID which is listed in your NetPay Welcome Pack –...
- Page 12 CHIP & PIN Transaction To process a standard CHIP & PIN transaction From the Transaction Menu, use the navigation keys to select Sale and press Enter . Key in the amount to be charged. When prompted, pass the terminal to the customer to insert their card and enter their PIN.
- Page 13 Contactless Transaction To process a Contactless transaction under £20/€15 (Contactless enabled terminal only) For security reasons, Contactless enabled cards do occasionally require PIN entry. If the terminal prompts for this process the transaction as a normal CHIP & PIN transaction. If gratuities are added, the total must still be under £20/€15.
- Page 14 Referrals Occasionally when performing transactions, you will be required to perform a referral. These are rare, but a key part of preventing card fraud. The cardholder will attempt to pay for their purchase. The terminal will display a warning message (the exact text depends on the terminal model) informing you that a referral is needed.
- Page 15 To Process a Refund Card refunds cannot be performed contactlessly . Refunds should only be processed on the card that made the purchase (check the last 4 digits match their receipt). Do not give cash refunds for card purchases – this is a common fraud technique. Select Refund from the...
- Page 16 Totalling and End of Day Banking At the end of each trading day, you should perform End of Day banking to reconcile the total sales recorded on your terminal with those recorded by your acquirer. This will ensure that the transaction information is always up to date and avoid any discrepancies. You may also want to check the running totals for the day inside a banking window.
- Page 17 Configuring Basic Terminal Security In order to protect your business and the details of the Cardholder, the terminal has two basic kinds of security code. Referral Password – Used when the Cardholder’s bank is querying the transaction. If it is forgotten, it can be reset by contacting the Customer Service Team (Please see page 3 for number).
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Page 18: Connectivity Troubleshooting
Connectivity Troubleshooting Errors that are most likely to occur are with communication, where the terminal cannot contact the acquiring bank. For Bluetooth handsets, this can be caused by moving out of range of the assigned base; this can be resolved by either moving back in range or assigning the handset to a nearer base. - Page 19 If possible, attempt to access the internet from a computing device attached to the network. If you cannot, report the fault to your internet service provider (ISP). A slow connection will also affect the terminal’s ability to communicate. Reset the router. Check that the connection is on a dynamic IP.
- Page 20 NetPay Merchant Services +44 (0)333 311 0200 getintouch@netpay.co.uk www.netpay.co.uk Ireland +353 (0)1 447 5299 getintouch@netpay.ie www.netpay.ie NetPay are the first payment processor in the UK and Ireland to offer ‘green payments’ and offset the carbon emissions of our payments network. more for your money...
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