Appendix; When Driver Installation Is Impossible - Roland VersaSTUDIO BN-20 Switching Manual

Appendix

When Driver Installation Is Impossible

If you have canceled installation or if the installation wizard does not appear when the USB cable is connected, follow the
procedure below. (On computers with an operating system of Windows 7 or later, if procedure A does not solve your problem,
perform procedure B.)
Windows 8/8.1 (procedure A)
1. Connect the machine to the computer with the USB cable and turn on the machine.
2. Click [Desktop].
3. Point to the lower-right corner of the screen to display the charms, and then click [Settings].
4. Click [Control Panel].
5. Click [View devices and printers].
6. Check that the model you are using is displayed under "Unspecified."
7. Right-click the icon of the model you are using, and then click [Remove device].
8. When the message "Are you sure you want to remove this device?" is displayed, click [Yes].
9. Check that the icon for the model you are using is no longer displayed under "Unspecified."
10. Temporarily disconnect the USB cable connecting the machine to the computer, and then reconnect these devices.
If the printer icon for the machine you are using is displayed under "Printer," the driver has been successfully installed.
If you could not solve your problem by following this procedure, perform the procedure under "Windows 8/8.1 (procedure B). "
Windows 8/8.1 (procedure B)
1. Connect the machine to the computer with the USB cable and turn on the machine.
2. If the [Found New Hardware] wizard appears, click [Cancel] to close it. Disconnect any USB cables for printers other than
this machine.
3. Click [Desktop].
4. Point to the lower-right corner of the screen to display the charms, and then click [Settings].
5. Click [PC info].
6. Click [Device Manager]. If the [User Account Control] window appears, click [Continue]. [Device Manager] appears.
7. Click [Show hidden devices] from the [View] menu.
8. In the list, find [Printers] or [Other devices], and then double-click it. Under the selected item, click the name of the model
you are using or [Unknown device].
9. Click [Uninstall] from the [Action] menu.
10. In the "Confirm Device Uninstall" window, click [OK]. Close [Device Manager].
11. Detach the USB cable from the computer, and then restart Windows.
12. Uninstall the driver and then install it again. Perform the operations according to the procedure in P. 5 "STEP 1:
Updating the BN-20 Driver".
Windows 7 (procedure A)
1. Connect the machine to the computer with the USB cable and turn on the machine.
2. From the [Start] menu, click [Devices and Printers].
3. Check that the model you are using is displayed under "Unspecified."
4. Right-click the icon of the model you are using, and then click [Troubleshooting].
5. When a screen is displayed with the message "Install a driver for this device," click [Apply this fix].
6. If a message is displayed asking you to "Set as default printer," click [Skip this fix].
7. When the message "Troubleshooting has completed" is displayed, click [Close the troubleshooter].
If the printer icon for the machine you are using is displayed under "Printer," the driver has been successfully installed. If
you could not solve your problem by following this procedure, perform the procedure under "Windows 7 (procedure B)."
ECO-SOL MAX 3 Ink Switching Method
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