UPC GIGA CONNECT BOX Manual
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UPC GIGA CONNECT BOX Manual

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Summary of Contents for UPC GIGA CONNECT BOX

  • Page 1 GIGA CONNECT BOX Manual...
  • Page 2 UPC Schweiz GmbH Postfach 8021 Zürich upc.ch 0800 66 88 66...

  • Page 3: Overview

    Giga Connect Box brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.

  • Page 4: Table Of Contents

    Configure your wireless connection 4 Log in to the configuration interface for the first time 5 Operate the Giga Connect Box Set up your computer to use the Giga Connect Box LED patterns on the Giga Connect Box Use the Reset button...
  • Page 5 Configure TCP/IP for Windows 7, 8 or 10 Configure TCP/IP for macOS 8 Troubleshooting The Giga Connect Box is plugged in, but the power light is off I'm not getting on the Internet (all connections) I'm not getting on the Internet (Ethernet)

  • Page 6: Safety Requirements

    CAUTION: This device is restricted to indoor use.  The Giga Connect Box is designed to be connected directly to a telephone.  Connecting the Giga Connect Box to the home’s existing telephone wiring should only be performed by a professional installer.
  • Page 7  Do not mount the Giga Connect Box on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or...

  • Page 8: Manufacturer's Information

    Manual Giga Connect Box Manufacturer’s Information The Giga Connect Box is the Touchstone TG3492 Telephony Gateway manufactured by ARRIS International plc. Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA Tel: +1-678-473-2000 Fax: +1-678-473-8470 www.arris.com For additional technical information please visit the ARRIS Support website at http://www.arris.com/consumers.
  • Page 9 Manual Giga Connect Box Energy Consumption I n accordance with Ecodesign Directive 2009/125/EC, this device is equipped with a power switch. The following energy consumption figures apply (measured with a wattmeter at the outlet): Switch State Power Consumption 0,3 W...

  • Page 10: Get Started

    Manual Giga Connect Box GET STARTED About your new Giga Connect Box The Giga Connect Box is DOCSIS-compliant for European and North American plants with the following features:  Speed: up to 32 times faster than DOCSIS 2.0 cable modems.

  • Page 11: System Requirements

    Recommended hardware The following hardware configuration is recommended. Computers not meeting this configuration can still work with the Giga Connect Box, but may not be able to make maximum use of Giga Connect Box throughput.  CPU: P4, 3GHz or faster ...

  • Page 12: About This Manual

    Manual Giga Connect Box About this manual This manual covers the Giga Connect Box. The manufacturer’s model number is on the label affixed to the Giga Connect Box. 1. Model Number 2. Security Label What about security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users —...

  • Page 13: Ethernet Or Wireless

    If you have an open proxy, your service provider may suspend your account to protect the rest of the network.  The Giga Connect Box ships with wireless LAN security set by default (for the same reasons that you should run only secured proxies). See the security label on your product for the factory security settings.
  • Page 14 Wireless access lets you connect additional (wireless-capable) devices to Giga Connect Box. The 802.11 wireless LAN standard allows one or more computers to access the Giga Connect Box using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet.

  • Page 15: Install And Connect Your Giga Connect Box

    Box automatically. You need only follow the instructions in this section to install and connect the Giga Connect Box. Front panel The front of the Giga Connect Box has the following indicators. 1. LED ring: Indicates device power and status.

  • Page 16: Rear Panel

    Manual Giga Connect Box Rear panel The rear of the Giga Connect Box has the following connectors and controls. WPS button: Begins associating the Giga Connect Box with a wireless device. Ethernet (1 - 4): Connectors for use with a computer LAN port.

  • Page 17: Choose An Installation Location

    Giga Connect Box’s location and those devices?  If you want to install the Giga Connect Box on a desktop, is there enough space on either side to keep the vents clear? Blocking the vents may cause overheating.

  • Page 18: Connect The Giga Connect Box

    Cancellation of telephone service is not adequate. Failure to do so may result in loss of service or permanent damage to the Giga Connect Box.
  • Page 19 Note: Use only the external AC power adapter (if provided) and power cord included with the equipment. The LED ring on the Giga Connect Box lights up, then pulses white and green before appearing solid white. Refer to the LED tables shown in LED patterns on the Giga Connect Box (page 24).

  • Page 20: Configure Your Wireless Connection

    1. Model number 2. Security label If you need to modify the Giga Connect Box's default wireless security settings, or if you want to configure any other wireless LAN settings, refer to the following instructions.

  • Page 21: Log In To The Configuration Interface For The First Time

    LOG IN TO THE CONFIGURATION INTERFACE FOR THE FIRST TIME The first time you log into the configuration interface, the Giga Connect Box prompts you to perform some basic configuration tasks. Follow these steps to set up your Giga Connect Box for the first time.
  • Page 22 Manual Giga Connect Box Type in your password and click Next. The screen shows a series of tips that will help you get the most from your WiFi connection. After the tips, the screen prompts you to click Continue to continue.
  • Page 23 Manual Giga Connect Box Type a new WiFi network name and a new WiFi password, and click Next. The screen indicates that you have completed your initial setup. Click Go to Dashboard. The user interface dashboard appears.

  • Page 24: Operate The Giga Connect Box

    Manual Giga Connect Box OPERATE THE GIGA CONNECT BOX This chapter describes the controls and features available on the Giga Connect Box, and covers basic troubleshooting procedures.  Set up your computer to use the Giga Connect Box (page 24) ...

  • Page 25: Use The Reset Button

    WPS button pressed, but the WPS is disabled Use the Reset button Use the Reset button on the back of the Giga Connect Box to reset and initialize the modem as if you had power cycled the unit. You may need to reset the Giga Connect Box if you are having problems connecting to the Internet.

  • Page 26: Configure Your Giga Connect Box And Wifi Settings

    If security has been properly set up on your computer to access the wireless LAN on the Giga Connect Box, use the connection utility for your operating system to connect to the wireless LAN using its network name (SSID), as shown on the security label.

  • Page 27: Configuration Screens

    Manual Giga Connect Box Configuration screens The following pages contain descriptions of the Giga Connect Box configuration screens. Connected devices The Connected devices screen shows all of the devices that are currently connected to your home network. Device Name: The host name of a client device connected to your network.

  • Page 28: Modem Mode

    Manual Giga Connect Box Modem mode The Modem mode screen lets you choose if you want your Connect Box to operate as a wireless router or a modem. Enable Modem Mode: Select this option if you want to use the Connect Box as a modem.
  • Page 29 Manual Giga Connect Box Wireless signal The Wireless signal screen lets you configure your wireless network. Enable 2.4 GHz/Enable 5 GHz: Select this option to enable wireless networking at 2.4 GHz or 5 GHz. Disable 2.4 GHz/Disable 5 GHz: Select this option to disable wireless networking at 2.4 GHz or 5 GHz.
  • Page 30 Manual Giga Connect Box Security The Security screen lets you configure your network names and passwords.
  • Page 31 Manual Giga Connect Box WiFi Network Name (SSID): Enter a user-friendly name to identify the wireless network. This name is also referred to as the Service Set Identifier (SSID). WiFi Network Name (SSID) broadcast: Choose whether you want to broadcast the network name (SSID).

  • Page 32: Guest Network

    Manual Giga Connect Box Guest network The Guest network screen lets you change your WiFi network name (SSID) and password. You can also choose the type of security that you want to use for your guest network. Choose Enable guest network if you want to set up a guest network.
  • Page 33 Choose Enable if you want to to be able to connect a device to your netowrk using the WPS button on the back of your Giga Connect Box. Click Add Client if you want to start the WPS process to connect a client device to your network now.

  • Page 34: Firewall Settings

    Manual Giga Connect Box Firewall settings The Firewall settings screen lets you configure the firewall for your wireless network. Select the options that you want to enable for your IPv4 firewall or your IPv6 firewall. Click Apply changes when you finish making changes to this screen.

  • Page 35: Mac Filtering

    Manual Giga Connect Box MAC filtering The MAC filtering screen lets you configure MAC address filters so that you can block Internet access to specific devices on your network. Click Apply changes when you finish making changes to this screen.
  • Page 36 Manual Giga Connect Box IP and port filtering The IP and port filtering screen lets you configure the traffic policy for your Internet service. Click Apply changes when you finish making changes to this screen.

  • Page 37: Port Forwarding

    Manual Giga Connect Box Port forwarding The Port forwarding screen lets you forward inbound traffic from the Internet to a specified device on the network. Click Create a new rule to set up a new port forwarding rule. The interface prompts you to set up a new rule.

  • Page 38: Port Triggering

    Manual Giga Connect Box Port triggering The Port triggering screen lets you enable dynamic port forwarding for certain services and applications such as online chat and gaming. Click Create a new rule to set up a new port triggering rule. The interface prompts you to set up a new rule.
  • Page 39 Manual Giga Connect Box The DMZ screen lets you set up a a DMZ host on your Giga Connect Box. Click Enabled if you want to set up a DMZ, or click Disabled if you do not want to set up a DMZ.

  • Page 40: Dhcp Settings

    Manual Giga Connect Box DHCP Settings The DHCP Settings screen lets you configure how the Giga Connect Box assigns IP addresses.
  • Page 41 Manual Giga Connect Box This screen is divided into three sections:  DHCPv4 server: Use this section to configure how the Giga Connect Box assigns IPv4 addresses.  Enabled: Choose this option if you want to enable DHCP configuration.  Starting local address: Enter the IP address that you want to be the first address in the DHCP range.

  • Page 42: Network Status

    Manual Giga Connect Box UPnP UPnP allows client devices that support Universal Plug and Play (UPnP) to automatically configure themseves in the network. Click Enabled if you enable this feature. Network status The Network status screen shows the connection and configuration status of the...
  • Page 43 Manual Giga Connect Box This screen contains a series of tabs that show various types of data:  Status  Downstream  Upstream  Configuration  Networking Change your password Use the Change your password screen to change the password used to access these screens.
  • Page 44 Reload and Reboot The Reload and Reboot screen lets you back up and restore your configuration settings. You can also use this screen to reboot the Giga Connect Box or restore the Giga Connect Box to its factory default settings.
  • Page 45 Manual Giga Connect Box Info The Info screen shows a summary of the Giga Connect Box's current status and its Internet setttings.

  • Page 46: Configure Your Ethernet Connection

    If your computer has a LAN card that provides an Ethernet connection, you may have to configure your computer's TCP/IP settings. The following steps will guide you through setting your computer's TCP/IP settings to work with the Giga Connect Box. Requirements...

  • Page 47: Configure Tcp/Ip For Windows Vista

    Manual Giga Connect Box Configure TCP/IP for Windows Vista Open the Vista Control Panel. Double-click Network and Sharing Center to display the Network and Sharing Center Window. Click Manage network connections. If prompted for a connection, choose Local Area Connection.

  • Page 48: Configure Tcp/Ip For Windows 7, 8 Or 10

    Manual Giga Connect Box Configure TCP/IP for Windows 7, 8 or 10 Click the Start menu and type network and sharing into the Search box. Select Network and Sharing Center when it appears. Click Change adapter settings from the left-side menu.

  • Page 49: Configure Tcp/Ip For Macos

    Manual Giga Connect Box Configure TCP/IP for macOS Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. Click the Network icon. Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu.

  • Page 50: Troubleshooting

    Check the LED ring. The light should be white and steady. If the light is blinking or a different color, refer to LED patterns on the Giga Connect Box (page 24) for more information. If the light blinks for more than 30 minutes, call your service provider for assistance.

  • Page 51: I'm Not Getting On The Internet (Ethernet)

    Change your security mode to «disabled». Enable one of the other security modes as soon as you find the problem. A misconfiguration could lock out all access to the Giga Connect Box. If you think this has happened, see Reset the Giga Connect Box to factory defaults (page 25).

  • Page 52: I Can Get On The Internet, But Everything Is Slow

    Giga Connect Box. The following steps should help in identifying the source of the problem. Check to make sure the Giga Connect Box is plugged in and the outlet has power. Use only the external AC power adapter (if provided) and power cord included with the equipment.
  • Page 53 Is the Giga Connect Box plugged into a wall outlet?  If so, unplug the phone connector at the back of the Giga Connect Box and plug in a known working phone. If you now have dial tone, the problem is with the house wiring.

  • Page 54: Glossary

    Connect Box to the cable TV system. You can buy coax from any electronics retailer and many discount stores. Customer Premise Equipment. This is the equipment that is plugged in to the Giga Connect Box; typically a computer or hub. Cross-over An Ethernet cable used to connect two hubs (or a hub and a cable modem) together.
  • Page 55 Giga Connect Box. Firewall A hardware or software device that prevents unauthorized access to a private network from the Internet. The Giga Connect Box provides a built-in firewall. Gateway The device, usually a router, that connects devices on a given IP subnet to other IP subnets.
  • Page 56 Your service provider uses your Giga Connect Box's MAC address to authorize access to the Internet. The MAC address is printed on a label affixed to your Giga Connect Box. Protocol A set of rules and formats that determines the commu- nication behavior of network entities at a given layer.
  • Page 57 You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Giga Connect Box. You can buy a splitter from any electronics retailer and most discount stores.

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