Philips Sonicare Series Faqs

Table of Contents

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My Philips Sonicare Toothbrush is not turning on

Is your Philips Sonicare Toothbrush not turning on anymore? If there are no vibrations when

pressing the power button, you might want to use these possible causes and solutions to try and

solve this issue yourself.

The handle is empty or not fully charged

Do you see the battery indicator blinking or do you hear a beep when you put the handle on the

charger? If yes, this means that the handle is working properly but needs to be fully charged first.

Fully charge your Philips Sonicare Toothbrush. This can take up to 24 hours.

The power button is stuck

Toothpaste or debris could get inside the small gap around the power button. This might cause

the power button to get stuck and not properly functioning anymore. Clean the power button and

the area around it with a damp cloth to make sure it is free of debris.

Outlet is not working

Try another appliance in the same outlet. If that appliance is also not working, the issue might be

at the outlet. Try a different outlet to fully charge your Philips Sonicare Toothbrush. You might

need to reset a GFCI outlet.

Not using the original charger

Make sure that you use the original charger that came with your Philips Sonicare Toothbrush.

Charging components are not interchangeable.

Table of Contents

Do you have a question about the Sonicare Series and is the answer not in the manual?

Page 1 Try another appliance in the same outlet. If that appliance is also not working, the issue might be at the outlet. Try a different outlet to fully charge your Philips Sonicare Toothbrush. You might need to reset a GFCI outlet.
Page 2 Use this video to try and solve this issue yourself. Electric brushing The sound and vibration of the Philips Sonicare may seem unusual to you if you are used to a manual toothbrush. If this is your first electric toothbrush, it can take a while to get used to electric brushing.
Page 3 My Philips Sonicare toothbrush vibration is too powerful If your Philips Sonicare toothbrush vibration is too powerful, you can often solve this yourself. Follow these simple steps. Getting used to an electric toothbrush An electric toothbrush works differently than an ordinary toothbrush.
Page 4 Enable Easystart for your DiamondClean (Smart) toothbrush  Place your DiamondClean (Smart) on the charger.  Press and hold the mode button  Press the power button once  The handle beeps twice > Easystart is enabled  The handle beeps twice > Easystart is disabled Select the right brushing mode or intensity setting Try using different brushing modes or intensity settings and find the optimal brushing experience for you.