Alienware AW5520QF User Manual
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Alienware AW5520QF User Manual

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Alienware AW5520QF Monitor
User's Guide
Model: AW5520QF
Regulatory model: AW5520QFb

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Summary of Contents for Alienware AW5520QF

  • Page 1 Alienware AW5520QF Monitor User’s Guide Model: AW5520QF Regulatory model: AW5520QFb...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Contents About your monitor ......6 Package contents ........6 Product features .
  • Page 4 Setting up the monitor......25 Attaching the stand ....... . . 25 Attaching the VESA adapter .
  • Page 5 Universal Serial Bus (USB) specific problems... . 74 Appendix ........75 FCC notices (U.S.

  • Page 6: About Your Monitor

    About your monitor Package contents Your monitor ships with the components shown below. If any component is missing, contact Dell technical support. For more information see Contact Dell. NOTE: Some components may be optional and may not ship with your monitor.
  • Page 7 Power cable (varies by country) DisplayPort cable (DisplayPort to DisplayPort) HDMI cable USB 3.0 upstream cable (enables the USB ports on the monitor) • Quick Setup Guide • Safety, Environmental, and Regulatory Information • Alienware Welcome Letter About your monitor...

  • Page 8: Product Features

    • Plug and play capability if supported by your system. • On-Screen Display (OSD) adjustments for ease of setup and screen optimization. • AW5520QF offers a couple of preset modes, including FPS (First-Person Shooter), MOBA/RTS (Multiplayer Online Battle Arena/Real-Time Strategy), RPG (Role-Playing Game), SPORTS (racing games), and three customizable game modes for user's own preference.

  • Page 9: Identifying Parts And Controls

    Identifying parts and controls Front view Label Description Built-in speakers Allows you to hear the audio content played from them. Function buttons For more information, see Operating the monitor. IR lens To receive the infrared light signals sent from the remote control (shipped with your monitor).

  • Page 10: Back View

    Back view with I/O cover Back view without I/O cover Back view with monitor stand Label Description AlienFX LED lights The Alienware logo and the LED stripe may light on. To change the settings, see AlienFX Lighting. I/O cover Protects the I/O ports.

  • Page 11: Bottom View

    Bottom view Bottom view without monitor stand Label Description Power connector Connect the power cable (shipped with your monitor). HDMI port (HDMI 1) Connect your computer with the HDMI cable (shipped with your monitor). HDMI port (HDMI 2) DisplayPort Connect your computer with the DisplayPort cable (shipped with your monitor).

  • Page 12: Side View

    Side view Label Description USB downstream port Connect your USB device.* NOTE: To use this port, you must connect the USB cable (shipped with your monitor) to the USB upstream port on the monitor and to your computer. USB downstream port Connect to charge your device.

  • Page 13: Monitor Specifications

    Monitor specifications Model AW5520QF Screen type Color Active Matrix Panel technology OLED Aspect ratio 16:9 Viewable image Diagonal 1387.8 mm (54.6 in.) Width (active area) 1209.6 mm (47.62 in.) Height (active area) 680.4 mm (26.79 in.) Total area 823011.8 mm (1275.67 in...

  • Page 14: Resolution Specifications

    NOTE: Do not mount or use this monitor in portrait (vertical) orientation or inverse (180°) landscape mount as it may damage the monitor. Resolution specifications Model AW5520QF Horizontal scan range • DisplayPort: 27 to 269 kHz (automatic) • HDMI: 27 to 143 kHz (automatic) Vertical scan range •...

  • Page 15: Preset Display Modes

    Preset display modes HDMI display modes Display mode Horizontal Vertical Pixel clock Sync polarity frequency frequency (MHz) (Horizontal/ (kHz) (Hz) Vertical) VESA, 640 x 400 31.5 70.1 25.2 VESA, 640 x 480 31.5 59.9 25.2 VESA, 640 x 480 37.5 75.0 31.5 VESA, 720 x 400...

  • Page 16: Electrical Specifications

    266.6 120.0 1066.5 NOTE: This monitor supports AMD FreeSync. Electrical specifications Model AW5520QF Video input signals HDMI 2.0*, DisplayPort 1.4, 600 mV for each differential line, 100 ohm input impedance per differential pair AC input voltage/ 100 VAC to 240 VAC / 50 Hz or 60 Hz + 3 Hz / frequency/current 4.5 A (typical)

  • Page 17: Speaker Specifications

    Speaker Specifications Model AW5520QF Speaker rated power 2 x 14 W Frequency response 180 Hz - 20 kHz Impedance 8 ohm Physical characteristics Model AW5520QF Signal cable type • Digital: HDMI, 19 pins • Digital: DisplayPort, 20 pins • Universal Serial Bus: USB, 9 pins NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor.

  • Page 18: Environmental Characteristics

    Weight of stand assembly 1.9 kg (4.23 lb) Front frame gloss 4-7 GU (only front chin) Environmental characteristics Model AW5520QF Compliant standards • Arsenic-free glass and mercury-free for the panel only • BFR/PVC free Monitor (excluding external cables) Temperature Operating 0°C to 40°C (32°F to 104°F)

  • Page 19: Power Management Modes

    Power management modes If you have a VESA DPM™ compliant display card or software installed on your computer, the monitor can automatically reduce its power consumption when not in use. This is referred to as Power save mode*. If the computer detects input from the keyboard, mouse, or other input devices, the monitor automatically resumes to function.

  • Page 20: Pin Assignments

    Pin assignments DisplayPort connector Pin number 20-pin side of the connected signal cable ML3 (n) ML3 (p) ML2 (n) ML2 (p) ML1 (n) ML1 (p) ML0 (n) ML0 (p) AUX (p) AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR 20 | About your monitor...

  • Page 21: Plug And Play Capability

    HDMI connector Pin number 19-pin side of the connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0- TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCK-...

  • Page 22: Universal Serial Bus (Usb) Interface

    Universal Serial Bus (USB) interface This section gives you information about the USB ports that are available on the monitor. NOTE: This monitor is Super-Speed USB 3.0 compatible. Transfer speed Data rate Power consumption* Super-Speed 5 Gbps 4.5 W (Max, each port) High speed 480 Mbps 4.5 W (Max, each port)

  • Page 23: Usb Downstream Connector

    USB downstream connector Pin number 9-pin side of the connector SSRX- SSRX+ SSTX- SSTX+ USB ports • 1 x upstream - bottom • 4 x downstream - bottom (2) and side (2) Power charging port - the port with icon; supports up to 2 A fast- charging capability if the device is BC1.2 compatible.

  • Page 24: Maintenance Guidelines

    Maintenance guidelines Cleaning your monitor CAUTION: Read and follow the Safety instructions before cleaning the monitor. WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. For best practices, follow the instructions in the list below when unpacking, cleaning, or handling your monitor: •...

  • Page 25: Setting Up The Monitor

    Setting up the monitor Attaching the stand NOTE: The stand is not factory-installed. CAUTION: The monitor is very heavy and should be handled with extreme care. It requires two people to lift or move this monitor. NOTE: The following instructions are only applicable for the stand that was shipped with your monitor.
  • Page 26 3. Remove the peripheral boxes and mounting bracket from the packaging cushion. 4. Remove the upper and side foam cushions. WARNING: Two people are required to lift the monitor as it is very heavy. 26 | Setting up the monitor...
  • Page 27 5. Remove the monitor from the packaging cushion. a. With your partner, slide one hand in the cutout areas on the bottom cushion, as shown in the image below. b. With your partner, hold the monitor with the other hand by the thicker section of monitor side.
  • Page 28 6. Place the monitor face down on a flat, soft surface. 7. Remove the tape strips on the protective cover, and tear the cover along the perforated line to access the I/O cover on the monitor. 8. Insert a hand into the recess on the bottom edge of the monitor, as shown in the image below, and gently detach the magnetic I/O cover.
  • Page 29 9. Remove the stand base from the packaging cushion. 10. Insert the mounting bracket into the stand. a. Align the screw holes on the bracket with the screw holes on the stand. b. Using a Phillips crosshead screwdriver, tighten the six screws to secure the mounting bracket to the stand.
  • Page 30 b. Using a Phillips crosshead screwdriver, tighten the stand assembly to the monitor with the four screws. 12. Connect the necessary cables to the monitor, and then secure the cables by routing them through the cable-management channels and clip. • Power cable •...
  • Page 31 13. Align and place the I/O cover outer edges to the monitor rear recess. The I/O cover will snap in place with magnetic force. 14. Carefully lift the monitor with another person, taking care to place it on an even surface. a.
  • Page 32 15. Remove the cardboard from the monitor. 16. Remove the protective cover from the monitor. 32 | Setting up the monitor...

  • Page 33: Attaching The Vesa Adapter

    Attaching the VESA adapter By installing the supplied VESA adapter (in the peripheral box) onto the back of the display, you can attach a wall mount kit or 3rd-party arm (sold separately) to the monitor. NOTE: The wall mount kit or 3rd-party arm is not shipped with this monitor.
  • Page 34 3. Route and connect the necessary cables to the monitor in the direction as shown: • Power cable • HDMI cable(s) • DisplayPort cable • S/PDIF audio cable (optional, cables are not included) • USB upstream cable • USB downstream cables (optional, cables are not included) 4.

  • Page 35: Connecting The Computer

    Connecting the computer WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. NOTE: Do not connect all cables to the computer at the same time. NOTE: The images are for the purpose of illustration only. Appearance of the computer may vary.

  • Page 36: Remote Control

    Remote control You may use the buttons on the remote control to access the On-Screen Display (OSD) menu and adjust menu settings. Label Button Description Power on/off To turn this monitor on or off. Input Source To launch the Input Source menu. Use the directional buttons to select between the different video signals that are connected to your monitor.

  • Page 37: Inserting The Batteries Into The Remote Control

    Mute To turn off the volume. Preset Modes To specify a desired color mode from a preset list. For details, see Preset Modes. Exit To exit the OSD main menu. To increase the adjustment levels. Volume + To increase the volume level. Inserting the batteries into the remote control The remote control is powered by two 1.5V AAA batteries.

  • Page 38: Handling The Remote Control

    Handling the remote control Refer to these safety tips for properly handling the remote control and the batteries: • Do not subject to strong shock. • Do not allow water or other liquid to splash the remote control. If the remote control gets wet, wipe it dry immediately.

  • Page 39: Operating The Monitor

    Operating the monitor Power on the monitor Press the power button on the monitor or remote control to turn on the monitor. Using the front-panel controls Use the control buttons on the front of the monitor to access the OSD menu and shortcut keys.

  • Page 40: Front-Panel Button

    To directly access the Volume adjustment slider. Shortcut key/ Volume To directly access the Brightness/Contrast adjustment sliders. Shortcut key/ Brightness/ Contrast To launch the On-Screen Display (OSD). See Accessing the menu system. Menu To exit the OSD main menu. Exit Front-panel button Use the buttons on the front of the monitor to adjust the display settings.

  • Page 41: Using The On-Screen Display (Osd) Menu

    Using the On-Screen Display (OSD) menu Accessing the menu system NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The changes are also saved if you change the settings and then wait for the OSD menu to disappear.
  • Page 42 Icon Menu and Description submenus Game Use this menu to personalize your visual gameplay experience. Preset Modes Allows you to choose from a list of preset color modes. • Standard: Loads the monitor's default color settings. This is the default preset mode. •...
  • Page 43 Preset Modes • SPORTS: Loads color settings ideal for sports games. • Game 1/Game 2/Game 3: Allows you to customize the color settings for your gaming needs. • ComfortView: Decreases the level of blue light emitted from the screen to make viewing more comfortable for your eyes.
  • Page 44 Game Enhance The feature offers three available functions to enhance your Mode gameplay experience. • Off Select to disable the functions under Game Enhance Mode. • Timer Allows you to disable or enable the timer at the upper left corner of the display. The timer shows the time elapsed since the game starts.
  • Page 45 Dark Stabilizer The feature improves the visibility in the dark gaming scenarios. The higher the value (between 0 to 3), the better visibility in dark area of the display image. NOTE: The function is not available if Smart HDR is activated. This feature can shift the color of the video image to green or purple.
  • Page 46 Resets all settings under the Input Source menu to the factory Source defaults. AlienFX Use this menu to adjust the LED light settings for the Power Lighting button, Alienware logo, and the light stripe on the I/O cover. 46 | Operating the monitor...
  • Page 47 Color To specify an LED lighting color, select On and move down to highlight the Custom Color option. Then you can make a selection from the list of 20 available colors. Operating the monitor | 47...
  • Page 48 The following table depicts the color number and the RGB codes used for the 20 LED colors. To turn off the LED lighting function, select Off. NOTE: The function is only available when Spectrum is disabled. Custom It is a read-only menu. When you use Color or/and Spectrum to make LED lighting adjustments, this menu status shows Off;...
  • Page 49 Spectrum When you select On, the LED lighting glows and changes colors in the sequence of the color spectrum: red, orange, yellow, green, blue, indigo, and violet. Reset AlienFX Resets all settings under the AlienFX Lighting menu to the Lighting factory defaults.
  • Page 50 Aspect Ratio Adjusts the image ratio to Wide 16:9, Auto Resize, 4:3, or 1:1. Input Color Allows you to set the video input mode to: Format RGB: Select this option if your monitor is connected to a computer (or media player) using the DP or HDMI cable. YPbPr: Select this option if your media player supports only YPbPr output.
  • Page 51 OLED Panel The OLED Panel Maintenance menu prevents the screen Maintenance from image retention by offering these functions: • Pixel Refresh: To reduce temporary image retention on the screen, you can manually activate this function after using the monitor for a long period of time. Alternatively, the function will activate automatically when you have used the monitor for several hours.
  • Page 52 Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Sets the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese, or Japanese).
  • Page 53 Personalize Shortcut Key 1 Allows you to choose a feature from Preset Modes, Game Enhance Mode, FreeSync, Dark Stabilizer, Brightness/ Shortcut Key 2 Contrast, Input Source, Aspect Ratio, Volume, or Smart Shortcut Key 3 HDR and set it as a shortcut key. Shortcut Key 4 Allows you to enable or disable USB function during monitor standby mode.
  • Page 54 Others Display Info Displays the monitor's current settings. DDC/CI DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, and etc.) to be adjustable via the software on your computer. You can disable this feature by selecting Off. Enable this feature for best user experience and optimum performance of your monitor.

  • Page 55: Osd Warning Message

    Panel Helps reduce minor cases of image retention. Depending on Conditioning the degree of image retention, the program may take some time to run. You can enable this feature by selecting On. Firmware Displays the firmware version of your monitor. Service Tag Displays the service tag of your monitor.
  • Page 56 NOTE: The message may be slightly different according to the connected input signal. This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor specifications for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 3840 x 2160.
  • Page 57 When the monitor enters the Power Save Mode, the following message appears: Activate the computer and wake up the monitor to gain access to the OSD. NOTE: The message may be slightly different according to the connected input signal. If you press any button other than the power button, the following message will appear depending on the selected input: NOTE: The message may be slightly different according to the connected input signal.
  • Page 58 When Pixel Refresh is selected, the following message appears: Select Yes, and the refresh process will run automatically after the monitor is turned off. The process takes approximately 5 minutes to complete. When Panel Refresh is selected, the following message appears: Select Yes, and the refresh process will run automatically.
  • Page 59 If you press any button other than the power button on the monitor or remote control during the process of running Pixel Refresh or Panel Refresh, the following message appears: NOTE: If you press the Power key on the monitor or remote control during the process of running Pixel Refresh or Panel Refresh, the monitor will be turned off.

  • Page 60: Setting The Maximum Resolution

    HDR graphics driver is installed. HDR capable player application must be used, e.g. Cyberlink PowerDVD 17, Windows 10 Movies and TV app. For example Dell XPS 8910, Alienware Aurora R5, bundled with the below graphics cards. 60 |...
  • Page 61 Dell Graphics driver with HDR support: Refer to Dell support page to download the latest graphics driver that supports HDR playback for your PC/Notebook. Nvidia HDR capable NVIDIA graphics cards: GTX1070, GTX1080, P5000, P6000, etc. For a full range of HDR capable NVIDIA graphics cards, refer to NVIDIA website www.nvidia.com Driver that supports Full Screen Playback mode (e.g.

  • Page 62: Using Alienfx Application

    • Ensure the OS of your computer is Windows 10 R3 or later. • Ensure your internet connection is active. • Ensure that the supplied USB cable is connected to both the Alienware monitor and the computer. Installing AWCC through Windows update 1.

  • Page 63: Navigating The Alienfx Window

    Navigating the AlienFX window With the Alienware Command Center, AlienFX allows you to control the LED lighting colors and transition effects for your Alienware monitor. In the AWCC home screen, click FX in the top menu bar to access the home screen of AlienFX.
  • Page 64 When you start to customize a theme, you should see the following screen: The following table describes the functions and features on the screen: Functions Descriptions LIGHTING panel Use the controls in this panel to set up lighting effects for a theme. Setting lighting effects for details.

  • Page 65: Creating A Theme

    Creating a theme To create a theme with your preferred lighting settings: 1. Launch AWCC. 2. Click FX in the top menu bar to access the home screen of AlienFX. 3. In the top-left corner of the window, click to create a new theme. 4.

  • Page 66: Setting Lighting Effects

    Setting lighting effects The LIGHTING panel provides various lighting effects. You may click Effect to open a drop-down menu with available options. NOTE: The options displayed may vary depending on the lighting zone(s) you specified. The following table provides an overview of different options: Morph Descriptions The effect changes the light color into another...
  • Page 67 Pulse Descriptions The effect makes the light flash with a short pause. To make the adjustments: 1. Pick a preferred color from the color palette or the list of PRESET COLORS. The selected color and its RGB color codes will be displayed on the right field.
  • Page 68 Spectrum Descriptions The effect makes the light change in sequence of spectrum: red, orange, yellow, green, blue, indigo, and violet. You can drag the TEMPO slider to adjust the transition speed. NOTE: The option is available only when you select All Zones to make lighting adjustments.

  • Page 69: Troubleshooting

    Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1.

  • Page 70: Built-In Diagnostics

    Built-in diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.

  • Page 71: Common Problems

    Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common What you Possible solutions symptoms experience No Video/ No picture • Ensure that the video cable connecting the Power LED off monitor and the computer is properly connected and secure.
  • Page 72 Brightness Picture too dim • Reset the monitor to factory settings. Problems or too bright • Adjust brightness and contrast controls in the Display menu. Geometric Screen not • Reset the monitor to factory settings. Distortion centered correctly Horizontal/ Screen has one •...

  • Page 73: Product Specific Problems

    Product specific problems Specific What you Possible solutions symptoms experience Screen image is Image is • Reset the monitor to factory settings. too small centered on screen, but does not fill entire viewing area Cannot adjust OSD does not • Turn off the monitor, unplug the power cord, the monitor with appear on the plug it back, and then turn on the monitor.

  • Page 74: Universal Serial Bus (Usb) Specific Problems

    Universal Serial Bus (USB) specific problems Specific What you Possible solutions symptoms experience USB interface is USB peripherals • Check that your monitor is turned on. not working are not working • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector).

  • Page 75: Appendix

    Appendix WARNING: Safety instructions WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI). FCC notices (U.S.

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